WMP11 crashes as soon as I go into the Video library deca6500 12/29/2008 10:23:00 PM I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon as I go into the Video Library, it crashes and has to close. I've tried turning off the folders that it was monitoring, because i thought maybe there was something wrong with a file in my library, but it looks like it's still trying to load thumbnail previews of all the videos and that's right when it crashes. I was going to try switching to the list view instead of thumbnail view but I can't click that button before it crashes. I'm not even entirely sure if that's the problem. Is there any way to reset WMP11 to it's default settings when it was installed so that it forgets about my library?

Re: WMP11 crashes as soon as I go into the Video library "zachd [MSFT]" <zachd[ at ]nomailplz.online.microsoft.com> 12/29/2008 10:42:44 PM What third party codecs/filters did you install? What are the fault details for that crash according to "View Problem Historys" in the Problem Reports and Solutions control panel? -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "deca6500" <deca6500[ at ]discussions.microsoft.com> wrote in message news:EE4FFC8A-BE39-4C06-9333-96D0BAC0F1AB[ at ]microsoft.com... [Quoted Text] >I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon as >I > go into the Video Library, it crashes and has to close. > > I've tried turning off the folders that it was monitoring, because i > thought > maybe there was something wrong with a file in my library, but it looks > like > it's still trying to load thumbnail previews of all the videos and that's > right when it crashes. I was going to try switching to the list view > instead > of thumbnail view but I can't click that button before it crashes. I'm > not > even entirely sure if that's the problem. > > Is there any way to reset WMP11 to it's default settings when it was > installed so that it forgets about my library? > >

RE: WMP11 crashes as soon as I go into the Video library deca6500 12/29/2008 10:45:00 PM Nevermind. I was able to solve the issue by renaming the folder where it was monitoring the video files, after that i was able to load the video library in wmp and then i was able to delete the video files from the library. wmp does not crash anymore after doing this. "deca6500" wrote: [Quoted Text] > I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon as I > go into the Video Library, it crashes and has to close. > > I've tried turning off the folders that it was monitoring, because i thought > maybe there was something wrong with a file in my library, but it looks like > it's still trying to load thumbnail previews of all the videos and that's > right when it crashes. I was going to try switching to the list view instead > of thumbnail view but I can't click that button before it crashes. I'm not > even entirely sure if that's the problem. > > Is there any way to reset WMP11 to it's default settings when it was > installed so that it forgets about my library? > >

Re: WMP11 crashes as soon as I go into the Video library "Neil Smith [MVP Digital Media]" <neil[ at ]nospam.com> 12/29/2008 11:02:43 PM I've had it once or twice before - like Zach said, a defective video decoder is usually the cause. Actually it was always the case that when viewing the video thumbnail in the library, that WMP crashed (WMP can generate thumbnails on the fly from the files from what I can tell, rather than storing a known-good JPEG of the file as a thumb) I worked out which file was faulty, and removed it but unfortunately didn't document the file decoder used ;-( Once I'd removed the file (unlike you I didn't remove the entire folder) WMP was good to go in the library view. Cheers - Neil On Mon, 29 Dec 2008 14:45:00 -0800, deca6500 <deca6500[ at ]discussions.microsoft.com> wrote: [Quoted Text] >Nevermind. I was able to solve the issue by renaming the folder where it was >monitoring the video files, after that i was able to load the video library >in wmp and then i was able to delete the video files from the library. wmp >does not crash anymore after doing this. > >"deca6500" wrote: > >> I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon as I >> go into the Video Library, it crashes and has to close. >> >> I've tried turning off the folders that it was monitoring, because i thought >> maybe there was something wrong with a file in my library, but it looks like >> it's still trying to load thumbnail previews of all the videos and that's >> right when it crashes. I was going to try switching to the list view instead >> of thumbnail view but I can't click that button before it crashes. I'm not >> even entirely sure if that's the problem. >> >> Is there any way to reset WMP11 to it's default settings when it was >> installed so that it forgets about my library? >> >> ------------------------------------------------ Digital Media MVP : 2004-2008 http://mvp.support.microsoft.com/mvpfaqs

Re: WMP11 crashes as soon as I go into the Video library deca6500 12/29/2008 11:17:01 PM I had already uninstalled all third party codecs such as divx and xvid from the machine to try to rule that out. This is the error details from the crash: I've already got it working as in my second post above, but let me know if anything you see here give you an idea of what might have been the original problem ================================= Problem signature Problem Event Name: APPCRASH Application Name: wmplayer.exe Application Version: 11.0.6001.7000 Application Timestamp: 47919356 Fault Module Name: ad2mpegin.dll Fault Module Version: 7.5.0.32179 Fault Module Timestamp: 4860c387 Exception Code: c0000005 Exception Offset: 00018d9c OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 ================================== "zachd [MSFT]" wrote: [Quoted Text] > > What third party codecs/filters did you install? > > What are the fault details for that crash according to "View Problem > Historys" in the Problem Reports and Solutions control panel? > > -- > Speaking for myself only. > See http://zachd.com/pss/pss.html for some helpful WMP info. > This posting is provided "AS IS" with no warranties, and confers no rights. > -- > "deca6500" <deca6500[ at ]discussions.microsoft.com> wrote in message > news:EE4FFC8A-BE39-4C06-9333-96D0BAC0F1AB[ at ]microsoft.com... > >I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon as > >I > > go into the Video Library, it crashes and has to close. > > > > I've tried turning off the folders that it was monitoring, because i > > thought > > maybe there was something wrong with a file in my library, but it looks > > like > > it's still trying to load thumbnail previews of all the videos and that's > > right when it crashes. I was going to try switching to the list view > > instead > > of thumbnail view but I can't click that button before it crashes. I'm > > not > > even entirely sure if that's the problem. > > > > Is there any way to reset WMP11 to it's default settings when it was > > installed so that it forgets about my library? > > > > > > >

Re: WMP11 crashes as soon as I go into the Video library "zachd [MSFT]" <zachd[ at ]nomailplz.online.microsoft.com> 12/30/2008 1:46:16 AM Yeah, that one is actually really obvious - ad2mpegin.dll is crashing. I think that's an Adobe file? Anyways, there's your problem... -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "deca6500" <deca6500[ at ]discussions.microsoft.com> wrote in message news:30CAC3B0-9DCF-48FD-B6C8-0DF35B7FB376[ at ]microsoft.com... [Quoted Text] > > I had already uninstalled all third party codecs such as divx and xvid > from > the machine to try to rule that out. This is the error details from the > crash: > > I've already got it working as in my second post above, but let me know if > anything you see here give you an idea of what might have been the > original > problem > > ================================= > Problem signature > Problem Event Name: APPCRASH > Application Name: wmplayer.exe > Application Version: 11.0.6001.7000 > Application Timestamp: 47919356 > Fault Module Name: ad2mpegin.dll > Fault Module Version: 7.5.0.32179 > Fault Module Timestamp: 4860c387 > Exception Code: c0000005 > Exception Offset: 00018d9c > OS Version: 6.0.6001.2.1.0.768.3 > Locale ID: 1033 > Additional Information 1: fd00 > Additional Information 2: ea6f5fe8924aaa756324d57f87834160 > Additional Information 3: fd00 > Additional Information 4: ea6f5fe8924aaa756324d57f87834160 > ================================== > > "zachd [MSFT]" wrote: > >> >> What third party codecs/filters did you install? >> >> What are the fault details for that crash according to "View Problem >> Historys" in the Problem Reports and Solutions control panel? >> >> -- >> Speaking for myself only. >> See http://zachd.com/pss/pss.html for some helpful WMP info. >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> -- >> "deca6500" <deca6500[ at ]discussions.microsoft.com> wrote in message >> news:EE4FFC8A-BE39-4C06-9333-96D0BAC0F1AB[ at ]microsoft.com... >> >I can open WMP 11 just fine. I'm using Vista Home Premium. But as soon >> >as >> >I >> > go into the Video Library, it crashes and has to close. >> > >> > I've tried turning off the folders that it was monitoring, because i >> > thought >> > maybe there was something wrong with a file in my library, but it looks >> > like >> > it's still trying to load thumbnail previews of all the videos and >> > that's >> > right when it crashes. I was going to try switching to the list view >> > instead >> > of thumbnail view but I can't click that button before it crashes. I'm >> > not >> > even entirely sure if that's the problem. >> > >> > Is there any way to reset WMP11 to it's default settings when it was >> > installed so that it forgets about my library? >> > >> > >> >> >>