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troubleshooting;done everything asked;diagn. says everything is working prop.
yet have no sound'why? i installed usb\diamond audio desktop speakers .
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"bova311" wrote:
[Quoted Text] > troubleshooting;done everything asked;diagn. says everything is working prop.
> yet have no sound'why? i installed usb\diamond audio desktop speakers .
It's possible that this request didn't receive a response because it's not
the kind of technical request that generates the best results. My immediate
impression was that this doesn't show you're willing to spend the time on the
request, while asking for the community's. Accidental or not, in the future,
it may be useful to specify operating system, whether you have onboard or
add-on sound, who made the sound device, the brand of your computer, if it's
a laptop or a desktop, and anything else that might be relevant to
understanding your setup.
That said, with the information available, the very first thing a tech
support rep should check is "the wires." Do the speakers require power? Do
they require batteries, even if plugged in? Are the speakers plugged into the
correct port on the back / side / front of your computer, depending on which
kind of computer you have? Is the wire appropriate between the speakers,
assuming they're not wireless? Does Sound Recorder do anything promising?
(The reason I'm here is that my sound is working fine yet Windows tells me
there's nothing installed. Some things work, some don't) Is the volume up to
a reasonable level on your speakers? Is "mute" set in your sound properties?
Is the volume at a reasonable level in sound properties? (without knowing
your OS I can't guide you there). If you have a laptop, is there a volume
control on the front/side/elsewhere on the computer that might be affecting
sound? Do internal speaker(s) work, if you have one (them)? Have you
installed the latest drivers applicable to your operating system and
computer? Finally--and this can be the most dangerous to do without expert
assistance--does your computer have the latest BIOS update?
Those are the basic questions that need to be answered before your problem
can be approached. It may be software, or hardware, and the system
troubleshooter is apparently giving you an all-clear...so perhaps it's
hardware.
That said, regardless of adding desktop speakers, I don't know if that means
desktop or laptop, and if you have onboard speakers and if sound works
without the externals. If the speakers fail to function, but your computer's
sound works, you should probably contact the speaker manufacturer or place of
sale, if it's a retail electronics outlet of some sort. Headphones can also
be diagnostic, especially if your volume is extremely low since they're so
close to your ears. Finally, if your computer is new enough that it's under
warranty, you can also try calling your computer manufacturer, who should
provide you with support.
Good luck.
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