Cari...to answer your questions. The printer works ok. It did on this
computer before I did the clean install of Vista. No I did not install the
software before connecting the printer but I did try. That is exactly the
problem my computer does not recognise that there is a printer on the USB
port. I have uninstalled the 'uknown device' on the usb port & re-installed
it on every port that has power(some usb ports do not have power) but still
it will not recognise the prnter. I have no hubs or any other device attached
to the machine either. I downloaded from Epson the latest driver/cd install
prog but again when it gets the the part of the install process where it
needs to have a printer connected it does not find it.
I do appreciate you trying to help.
--
Vital Spark
"Cari (MS-MVP)" wrote:
[Quoted Text] > Although you say it's 'new' the one thing you haven't tried seems to be
> installing it on a second PC. Do you have a friend that would let you
> install it on their PC just temporarily to prove the printer is OK or not?
> Have you tried a second USB cable?
>
> You did install the software BEFORE connecting the printer, didn't you?
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "Vital Spark" <VitalSpark[ at ]discussions.microsoft.com> wrote in message
> news:EAE17E75-DF43-4F5B-A6EA-C7C12ED4FCFD[ at ]microsoft.com...
> >I did clean install of Vista Home Prem 64 bit on HP with 4MB ram.
> >Everything
> > works except I cannot get a new Epson A3 size printer(Stylus Photo 1400)
> > to
> > be recognized by any USB port. The driver will not install (Either from
> > disk
> > on new downloaded ver) because of an 'Unknown device. not recogised '
> > error.
> > Tries HP chat not to be unkind but useless is being kind to them. Tries
> > Epson
> > email support, again no response in 8 days!! Please if you have any idea
> > how
> > to fix this let mr know. Of course I have tried everything from
> > uninstalling
> > USB drivers on root hub to unpligging things in a certain sequence. You
> > name
> > it if it's on a site I have tried it. This is my last resort.
> > --
> > Vital Spark
>
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