Unable to use Sony Visual Communication Camera Meanmachine <guest[ at ]unknown-email.com> 12/25/2008 9:01:36 PM Hi, I have seen this posted before but there does not seem to be a resolution so I thought I would start a new one. I have just purchased a Sony Vaio VGN-FW290JTB. This machine is running Windows Vista Home Premium 64bit. I have installed Windows Live Messenger 2009 (build 14.0.8050.1202). I am unable to run the audio and video setup to get messenger to run with my laptop camera. The error message I get is 'We are unable to run audio and video setup. I have tried to re-installed the camera drivers and have also disabled and re-enabled the device but it still will not connect. There is a program on the laptop called Arcsoft WebCam Companion 2 that does recognize the camera and shows live video. Does anyone have a solution or suggestion as to why this will not work? Thanks, MM -- Meanmachine

Re: Unable to use Sony Visual Communication Camera tomcage <guest[ at ]unknown-email.com> 12/27/2008 3:49:43 PM Hi, I'm having exactly the same problem, but with a Logitech QuickCam Communicate STX. The webcam works fine with the Logitech 'QuickCapture' software, but I also can't run the audio and video setup from within Messenger. The system specs are: ASUS P5KPL-VM Intel Core 2 Duo E4300 Inno3d 8500GT 2GB RAM Windows Vista Home Premium 32-bit -- tomcage

Re: Unable to use Sony Visual Communication Camera Meanmachine <guest[ at ]unknown-email.com> 12/30/2008 12:22:49 AM Okay after contacting Sony support and getting just the usual "Install the ArcSoft WebCam software and update your audio drivers" I decided to uninstall Windows Live Messenger 2009 and install Windows Live Messenger 2008. Guess what it works no problem. I was able to configure my on-board audio and webcam. Looks like the 2009 version has some bugs. -- Meanmachine

Re: Unable to use Sony Visual Communication Camera tomcage <guest[ at ]unknown-email.com> 12/30/2008 12:44:17 AM Yeah, my problem is actually with my sisters PC, and she uses her webcam almost daily online to video chat to friends. So being a pretty important feature, I rolled back to 8.1 and the problem is resolved (at least temporarily). But it's strange, because the webcam did work for a short while with the 2009 version, but at some point decided to just stop working. Also, it's not too reassuring to find so little about this specific problem online - leading me to worry about whether or not they even know about the 'bug', and therefore if it will ever get fixed... :shock: -- tomcage

Re: Unable to use Sony Visual Communication Camera Meanmachine <guest[ at ]unknown-email.com> 12/30/2008 1:09:12 AM Mine actually did work for about 30 minutes but the next time I went to use it the web cam did not work. I agree that there is almost no info on the web for this which I find odd. -- Meanmachine