Windows will not shut down until I restart it "patti" <patti[ at ]freeola.com> 12/29/2008 2:49:31 PM Hello I tried to find the newsgroups FAQ but no luck so here goes: I think I may have a program that is hanging up because when I press Start>Turn off computer It goes through the steps until it gets to "Windows is shutting down" and there stops. I have to manually push the restart button and wait for it to start up again and then press Start>Turn off Computer whereby it shuts down. I have tried the misconfig but am afraid of tinkering much with it. Also have done Disk Check, Defrag, virus scans. Also tried typing in services.ms but again so many things are running I am afraid of tinkering. I thought once it might be an Adobe program but cannot tell. Any advice appreciated. Patti

Re: Windows will not shut down until I restart it "JS" <[ at ]> 12/29/2008 3:25:36 PM Have you checked the "Event" logs? -- JS http://www.pagestart.com "patti" <patti[ at ]freeola.com> wrote in message news:Os1CqScaJHA.5420[ at ]TK2MSFTNGP04.phx.gbl... [Quoted Text] > Hello > I tried to find the newsgroups FAQ but no luck so here goes: > > I think I may have a program that is hanging up because when I press > Start>Turn off computer It goes through the steps until it gets to > "Windows is shutting down" and there stops. I have to manually push the > restart button and wait for it to start up again and then press > Start>Turn off Computer whereby it shuts down. > > I have tried the misconfig but am afraid of tinkering much with it. Also > have done Disk Check, Defrag, virus scans. Also tried typing in > services.ms but again so many things are running I am afraid of tinkering. > I thought once it might be an Adobe program but cannot tell. > Any advice appreciated. > Patti >

Re: Windows will not shut down until I restart it Malke <malke[ at ]invalid.invalid> 12/30/2008 12:56:43 AM patti wrote: [Quoted Text] > Hello > I tried to find the newsgroups FAQ but no luck so here goes: > > I think I may have a program that is hanging up because when I press > Start>Turn off computer It goes through the steps until it gets to > "Windows is shutting down" and there stops. I have to manually push the > restart button and wait for it to start up again and then press > Start>Turn off Computer whereby it shuts down. > > I have tried the misconfig but am afraid of tinkering much with it. Also > have done Disk Check, Defrag, virus scans. Also tried typing in > services.ms but again so many things are running I am afraid of tinkering. > I thought once it might be an Adobe program but cannot tell. Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated. See Step B. below for general driver directions. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/page2.html#Removing_Malware B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't fix it". Normally if everything is working you want to leave things as they are. The exception is that heavy-duty gamers will usually want to update their video and sound drivers to squeeze every last bit of performance out of the hardware to get the fastest frame rates. If you're not one of those people, you don't need to update your drivers if there are no problems you are trying to solve. Never get drivers from Windows Update. Get them from: 1. The device mftr.'s website; OR 2. The motherboard mftr.'s website if hardware is onboard; OR 3. The OEM's website for your specific machine if you have an OEM computer (HP, Dell, Sony, etc.). Read the installation instructions on the website where you get the drivers. To find out what hardware is in your computer: 1. Read any documentation you got when you bought the computer. 2. If the computer is OEM, go to the OEM's website for your specific model machine and look at the specs (you'll be there to get the drivers anyway) 3. Download, install and run a free system inventory program like Belarc Advisor or System Information for Windows. http://www.belarc.com/free_download.html - Belarc Advisor http://www.gtopala.com/ - System Information for Windows C. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 D. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ