Netgear Connectivity Problem husky86 12/29/2008 7:05:01 AM We are running Netgear equipment in a virtually brand new condominium on a cable modem. We are experiencing problems with connectivity. EQUIPMENT We have the following Netgear setup: This is our router: http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications We are plugging the router into one of these: http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XE102.aspx?detail=Specifications We have another XE102 located elsewhere in the condo where we access the internet. PROBLEM We have a brand new iMac coming directly out of the router (NOT going through the Powerline wall units). The iMac is not experiencing any connectivity or throughput problems. ONLY the laptop computer connected to the Powerline unit is experiencing connectivity problems. The problems are the we cannot get a connection to the internet or that this connection is lost very quickly. If the connection stays in tact, the throughput is EXTREMELY slow. We have a windows XP Pro laptop attempting to connect through the Powerline adapter. We have also tried an Apple Powerbook laptop with no connectivity as well. TROUBLESHOOTING 1 We therefore decided to conduct a quick test. We went and purchased two of the following: http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XEB1004.aspx?detail=Specifications We were hoping that switching out these newer Powerline adapters would prove beneficial. RESULT 1 These brand new adapters still manifested the exact same problem; Powerline connectivity and throughput issues remain the same. TROUBLESHOOTING 2 We then thought that maybe the problem was the router. We went and purchased the following: http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications RESULT 2 It did not solve the problem. The iMac still comes directly out of the router and has NO connectivity or throughput problems. Unfortunately, we still can’t get connectivity to work with the new Powerline adapters. TROUBLESHOOTING 3 We contacted our ISP. We were hoping that they could provide some insight as to any work-around. They simply informed us that routers and switches are more problematic than any other aspect of home or office cable-modem usage. BOTTOM LINE: We were informed that we either needed to find the answer on the internet or contact Netgear. Getting through to Netgear has proven very difficult. Where do we begin to diagnose this problem?