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I get multiple BSODs when i start the system. The most common ones are
page_fault_in_non_paged_area, irql_not_les_or_equal, bsod regarding some
klif.sys file
Lately i got a "fatal system error" BSOD and a "Memory_management" one.
I found an article related to the last error on the microsoft help
center but the security update which they recommended was for SP2 and i
already have SP3, so that update dint work.
I recently got my motherboard repaired, c: formatted and xp reinstalled
and a new stick of RAM.
Any help would be greatly appreciated since i'm tired of googling all
these errors and not getting any resolution.
P.S. after 3 or 4 BSODs, the system boots up fine
--
karanberry
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Do you or have you had Kaspersky or Zone Alarm Security software?
You need to post complete copies of the Stop Error reports!
You need to post a more complete and accurate copy of the Stop Error
report.
Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing the F8
key during Start-Up and select option - Disable automatic restart on
system failure. Do not re-enable automatic restart on system failure.
Check for variants of the Stop Error message.
Do the errors occur if you boot to safe mode?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
karanberry wrote:
[Quoted Text] > I get multiple BSODs when i start the system. The most common ones are
> page_fault_in_non_paged_area, irql_not_les_or_equal, bsod regarding
> some klif.sys file
>
> Lately i got a "fatal system error" BSOD and a "Memory_management"
> one. I found an article related to the last error on the microsoft
> help center but the security update which they recommended was for
> SP2 and i already have SP3, so that update dint work.
>
> I recently got my motherboard repaired, c: formatted and xp
> reinstalled and a new stick of RAM.
>
> Any help would be greatly appreciated since i'm tired of googling all
> these errors and not getting any resolution.
>
> P.S. after 3 or 4 BSODs, the system boots up fine
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Well i'm not very good with hardware so cant tell u in detail but i
think one of the problems was bulging capacitors, the system was not
starting up so had to give it for repair.
I located the klif.sys file and have put it in the recycle bin for now.
Dint get any bsod today on startup and was able to boot into safe mode
easily as well. However, booting up normally, explorer dint start
properly, had to restart it from the task manager, and zone alarm dint
load automatically either.
--
karanberry
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well booted again, this is what happened:
1. On booting the first time, the system restarted
2. The second time i got the following bsod:
-A process or thread critical to system operation has unexpectedly
exited or been terminated
STOP:0x000000F4 (0x00000003,0x83012DA0,0x83012F14,0x800FB046)
Beginning dump of physical memory
Physical memory dump complete-
3. Then i booted into safe mode without any issues
4. Restarted, reached the desktop but explorer wouldn't load
5. Went back to safe mode and restored the klif.sys file
6. Restarted and got a normal bootup
--
karanberry
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What version of Zone Alarm is installed? Are totally reliant on Zone
Alarm for security?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
karanberry wrote:
[Quoted Text] > I had kaspersky and now have zone alarm
>
> Have already disabled automatic restart
>
> I'll note the stop codes the next time and post them here (sorry about
> that!)
>
> I don't remember whether i got the blue screens when i booted into
> safe mode, will check that tomo and update you
>
> thanks so much!
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You need to eliminate this as a possibilty:
http://support.microsoft.com/kb/330100
The Stop Error report for this error is less helpful than most:
http://msdn2.microsoft.com/en-us/library/ms797140.aspx
You may get an answer by running the Windows Debugger on the memory dump
but it is a challenging task for a typical user:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
Another way to investigate your hard drive is to use HD Tune.
Try HD Tune only gives information and does not fix any
problems.
Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.
http://www.hdtune.com/
Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.
Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
karanberry wrote:
[Quoted Text] > well booted again, this is what happened:
>
> 1. On booting the first time, the system restarted
>
> 2. The second time i got the following bsod:
>
> -A process or thread critical to system operation has unexpectedly
> exited or been terminated
>
> STOP:0x000000F4 (0x00000003,0x83012DA0,0x83012F14,0x800FB046)
>
> Beginning dump of physical memory
> Physical memory dump complete-
>
> 3. Then i booted into safe mode without any issues
>
> 4. Restarted, reached the desktop but explorer wouldn't load
>
> 5. Went back to safe mode and restored the klif.sys file
>
> 6. Restarted and got a normal bootup
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http://www.helpwithpcs.com/upgrading/install-hard-drive.htm
Zone Alarm 7.0.483 is a standalone firewall. What anti-virus and
anti-spyware products are you using?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
karanberry wrote:
[Quoted Text] > My version of zone alarm is 7.0.483 and unfortunately i am dependent > on it :( > > [ at ]Gerry > Regarding the article that you mentioned > ( http://support.microsoft.com/kb/330100), my comp does stop responding > when i try to resume it from standby but i dont get any error > message, i just have to restart it...but can you please simplify the > resolution part of this, i just cant follow. > > Also, ill use HDtune and let you know the results soon > > Thanks!
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thanks for the link, will follow it tomo...regarding zone alarm i
upgraded to use the full security suite so ZA's anti-virus and
anti-spyware itself.
These are the results from HD Tune...the error scan showed all green
HD Tune: WDC WD400BB-23DEA0 Information
Firmware version : 05.03E05
Serial number : WD-WMAD1H156995
Capacity : 37.3 GB (~40.0 GB)
Buffer size : 2048 KB
Standard : ATA/ATAPI-5
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 2 (Ultra ATA/33)
S.M.A.R.T : yes
48-bit Address : no
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : no
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes
Partition : 1
Drive letter : C:\
Label :
Capacity : 19085 MB
Usage : 55.86%
Type : NTFS
Bootable : Yes
Partition : 2
Drive letter : D:\
Label :
Capacity : 19077 MB
Usage : 65.88%
Type : FAT32
Bootable : No
=======================================================================================
HD Tune: WDC WD400BB-23DEA0 Health
ID Current Worst
ThresholdData Status
(01) Raw Read Error Rate 200 196 51 0
Ok
(03) Spin Up Time 102 94 21
2283 Ok
(04) Start/Stop Count 93 93 40
7293 Ok
(05) Reallocated Sector Count 200 200 140 0
Ok
(07) Seek Error Rate 200 200 51
0 Ok
(09) Power On Hours Count 85 85 0
11250 Ok
(0A) Spin Retry Count 100 100 51
0 Ok
(0B) Calibration Retry Count 100 100 51
0 Ok
(0C) Power Cycle Count 94 94 0
6904 Ok
(C4) Reallocated Event Count 200 200 0 0
Ok
(C5) Current Pending Sector 200 200 0 0
Ok
(C6) Offline Uncorrectable 200 200 0
0 Ok
(C7) Ultra DMA CRC Error Count 200 200 0 0
Ok
(C8) Write Error Rate 200 200 51
0 Ok
Power On Time : 11250
Health Status : Ok
--
karanberry
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This is not a subject upon which I am knowledgeable but I think you need
to ask more questions about your hard disk:
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 2 (Ultra ATA/33)
http://www.wdc.com/en/products/Products.asp?DriveID=8
http://www.erodov.com/forums/hard-disk-udma-mode-pio-mode-causing-performance-drop-solution/7912.html
http://snipurl.com/99rql [wdc_custhelp_com]
http://snipurl.com/99rvv [wdc_custhelp_com]
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
karanberry wrote:
[Quoted Text] > thanks for the link, will follow it tomo...regarding zone alarm i
> upgraded to use the full security suite so ZA's anti-virus and
> anti-spyware itself.
>
> These are the results from HD Tune...the error scan showed all green
>
>
>
> HD Tune: WDC WD400BB-23DEA0 Information
>
> Firmware version : 05.03E05
> Serial number : WD-WMAD1H156995
> Capacity : 37.3 GB (~40.0 GB)
> Buffer size : 2048 KB
> Standard : ATA/ATAPI-5
> Supported mode : UDMA Mode 5 (Ultra ATA/100)
> Current mode : UDMA Mode 2 (Ultra ATA/33)
>
> S.M.A.R.T : yes
> 48-bit Address : no
> Read Look-Ahead : yes
> Write Cache : yes
> Host Protected Area : yes
> Device Configuration Overlay : yes
> Automatic Acoustic Management: yes
> Power Management : yes
> Advanced Power Management : no
> Power-up in Standby : no
> Security Mode : yes
> Firmware Upgradable : yes
>
> Partition : 1
> Drive letter : C:\
> Label :
> Capacity : 19085 MB
> Usage : 55.86%
> Type : NTFS
> Bootable : Yes
>
> Partition : 2
> Drive letter : D:\
> Label :
> Capacity : 19077 MB
> Usage : 65.88%
> Type : FAT32
> Bootable : No
>
> =======================================================================================
>
> HD Tune: WDC WD400BB-23DEA0 Health
>
> ID Current Worst
> ThresholdData Status
> (01) Raw Read Error Rate 200 196 51 0
> Ok
> (03) Spin Up Time 102 94 21
> 2283 Ok
> (04) Start/Stop Count 93 93 40
> 7293 Ok
> (05) Reallocated Sector Count 200 200 140 0
> Ok
> (07) Seek Error Rate 200 200 51
> 0 Ok
> (09) Power On Hours Count 85 85 0
> 11250 Ok
> (0A) Spin Retry Count 100 100 51
> 0 Ok
> (0B) Calibration Retry Count 100 100 51
> 0 Ok
> (0C) Power Cycle Count 94 94 0
> 6904 Ok
> (C4) Reallocated Event Count 200 200 0 0
> Ok
> (C5) Current Pending Sector 200 200 0 0
> Ok
> (C6) Offline Uncorrectable 200 200 0
> 0 Ok
> (C7) Ultra DMA CRC Error Count 200 200 0 0
> Ok
> (C8) Write Error Rate 200 200 51
> 0 Ok
>
> Power On Time : 11250
> Health Status : Ok
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