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This is a continuation of a thread started on the onecare.install group.
To recap- An online safety scan <live.com> showed the
trojan:win32/startpage.df but could not remove it, even in safe mode with
networking. Also noted that automatic updates were grayed out.
Started a trial subscription to onecare. OneCare did not find any evidence
of infection but the online safety scanner still did.
Started a service request and an agent from MS PCSafety was able to fix the
automatic update issue. A subsequent scan with the online safety scanner
showed startpage.df still there. Service request was closed by PCSafety.
Another service request was opened to fix the infection. Got an email from
agent with instructions to boot to safe mode and how to run the onecare
scanner in a dos window. this took almost 6 hours to complete and found
nothing. A subsequent scan with the online scanner still showed the
infection and again was unable to clean it.
The last service request is still open and the email stated to contact by
reply email with service request in subject line if further help is
required. I did this yesterday and still have not received a reply.
For what it's worth...
Oppie <aka Robert Oppenheimer>
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