"Patrick Ambuhl" <pambuhl[ at ]removemecia.ch> wrote:
[Quoted Text] > We are using KMS for our Vista desktops and I see a scaring problem, I
> installed a PC 30 days ago and I can see in the KMS logs that it
> registered with it at that time. But it appears only that day and not
> anymore in the logs. Today the user got the message about "this copy is
> not activated" and when I try to re-enter the ke ....2V3X8 I get an error
> c004f02a, the problem is that I cannot even do a rearm or anyting with
> slmgr because all the operations are locked !!!
> Any ideas or debugging path before I reinstall the entire box ?
Does this system have Service Pack 1 installed? (If not, why not?)
Are you certain that the connection to the KMS actually resulted in an
activation? The 30-day period from installation to failure is suspicious,
especially since a KMS activation is good for 180 days (plus a 30-day grace
period). Also, when you boot the Vista box, is it configured and able *at
that time* to use the DNS server containing the SRV record that points to
the KMS? Vista attempts to locate the KMS at boot time, not at activation
time.
There are two KB articles that refer to your error code:
http://support.microsoft.com/kb/931573
http://support.microsoft.com/kb/929818
931573 looks to be the more likely of the two since 929818 talks about BIOS
issues -- which I would suspect to be more related to OEM distributions and
not VLA ones (only VLA installations can use a KMS).
Joe Morris
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