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I recently built a new computer and installed a fresh copy of Win XP on a new
hard drive and it installed IE 6. I know that it has since done some
updating, but now I can't log onto the Chase.com website. I can get to their
home page, but once I put in my user name and password, it errors out on me
every time I have tried it so far. It says Internet Explorer caused an error
...., and I have to choose to Send report or Don't sent.
How can I fix this? I can access this site from other computers in the
house, just not this main one.
Thanks,
Shona
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Hi,
XP version- SP1, SP2, SP3?
From IE> Help> About, which version of IE? (e.g. 7.0.5730.11)
Running a third-party firewall or security suite?
Don
[MS MVP- IE]
"srw" <srw[ at ]discussions.microsoft.com> wrote in message
news:21011650-3135-4BE3-8862-B887080A9CAD[ at ]microsoft.com...
[Quoted Text] > I recently built a new computer and installed a fresh copy of Win XP on a
new
> hard drive and it installed IE 6. I know that it has since done some
> updating, but now I can't log onto the Chase.com website. I can get to
their
> home page, but once I put in my user name and password, it errors out on
me
> every time I have tried it so far. It says Internet Explorer caused an
error
> ..., and I have to choose to Send report or Don't sent.
>
> How can I fix this? I can access this site from other computers in the
> house, just not this main one.
>
> Thanks,
> Shona
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Version IE 6.2.2900.2180.xpsp_sp2_gdr.080814-1233
I am running McAfee but have been running in previously when I was able to
access this particular page. I suspect it is an IE issue but not quite sure
how to fix it.
Any suggestions?
Thanks,
Shona
"Don Varnau" wrote:
[Quoted Text] > Hi,
> XP version- SP1, SP2, SP3?
> From IE> Help> About, which version of IE? (e.g. 7.0.5730.11)
> Running a third-party firewall or security suite?
>
> Don
> [MS MVP- IE]
>
> "srw" <srw[ at ]discussions.microsoft.com> wrote in message
> news:21011650-3135-4BE3-8862-B887080A9CAD[ at ]microsoft.com...
> > I recently built a new computer and installed a fresh copy of Win XP on a
> new
> > hard drive and it installed IE 6. I know that it has since done some
> > updating, but now I can't log onto the Chase.com website. I can get to
> their
> > home page, but once I put in my user name and password, it errors out on
> me
> > every time I have tried it so far. It says Internet Explorer caused an
> error
> > ..., and I have to choose to Send report or Don't sent.
> >
> > How can I fix this? I can access this site from other computers in the
> > house, just not this main one.
> >
> > Thanks,
> > Shona
>
>
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"srw" <srw[ at ]discussions.microsoft.com> wrote in message news:21011650-3135-4BE3-8862-B887080A9CAD[ at ]microsoft.com...
[Quoted Text] >I recently built a new computer and installed a fresh copy of Win XP on a new
> hard drive and it installed IE 6. I know that it has since done some
> updating, but now I can't log onto the Chase.com website. I can get to their
> home page, but once I put in my user name and password, it errors out on me
> every time I have tried it so far.
> It says Internet Explorer caused an error
> ..., and I have to choose to Send report or Don't sent.
You also have the option to [click here]
after which you could capture the Error Signature
with a doubleclick, Ctrl-a to select all its text
and then Ctrl-c to copy it to your ClipBoard.
>
> How can I fix this? I can access this site from other computers in the
> house, just not this main one.
First, find out what "this" is?
>
> Thanks,
> Shona
HTH
Robert Aldwinckle
---
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Hi,
1. If the McAfee program includes a firewall, make sure it's not blocking
port 443.
2. Clear the Temporary Internet Files.
3. 813444 - HOW TO Troubleshoot Situations Where You Cannot Complete MSN
Sign-up or Connect to SSL Secured (128-Bit) Web Sites
http://support.microsoft.com/?kbid=813444
4. 870700 - How to troubleshoot problems accessing secure Web pages with IE
6 [XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
Don
[MS MVP- IE]
"srw" <srw[ at ]discussions.microsoft.com> wrote in message
news:E6EF4B59-A498-4A76-983A-22EFBD7FC9C6[ at ]microsoft.com...
[Quoted Text] > Version IE 6.2.2900.2180.xpsp_sp2_gdr.080814-1233
>
> I am running McAfee but have been running in previously when I was able to
> access this particular page. I suspect it is an IE issue but not quite
sure
> how to fix it.
>
> Any suggestions?
>
> Thanks,
> Shona
> "Don Varnau" wrote:
>
> > Hi,
> > XP version- SP1, SP2, SP3?
> > From IE> Help> About, which version of IE? (e.g. 7.0.5730.11)
> > Running a third-party firewall or security suite?
> > "srw" <srw[ at ]discussions.microsoft.com> wrote in message
> > news:21011650-3135-4BE3-8862-B887080A9CAD[ at ]microsoft.com...
> > > I recently built a new computer and installed a fresh copy of Win XP
on a
> > new
> > > hard drive and it installed IE 6. I know that it has since done some
> > > updating, but now I can't log onto the Chase.com website. I can get
to
> > their
> > > home page, but once I put in my user name and password, it errors out
on
> > me
> > > every time I have tried it so far. It says Internet Explorer caused
an
> > error
> > > ..., and I have to choose to Send report or Don't sent.
> > >
> > > How can I fix this? I can access this site from other computers in
the
> > > house, just not this main one.
> > >
> > > Thanks,
> > > Shona
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