Red X in Index kennym 10/3/2008 8:25:01 PM Hi, I posted a question here a few days ago, and got an answer, but now I can't find it. I find this website kind of confusing. Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with ME. XP was installed on a new blank hard disk; ME is on the old hard disk. When I click on Index in Help & Support in XP, all I get is a small red X in a black box, no list. XP has been installed for only a couple of months, and I have not moved many programmes from ME. I have been uninstalling them one by one, to see if one was at fault, but no luck. I have run a virus scan a couple of times (AVG free) with no result. I would appreciate any help. -- kennym

RE: Red X in Index nass 10/3/2008 8:29:01 PM "kennym" wrote: [Quoted Text] > Hi, > I posted a question here a few days ago, and got an answer, but now I can't > find it. > I find this website kind of confusing. > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > When I click on Index in Help & Support in XP, all I get is a small red X > in a black box, no list. XP has been installed for only a couple of months, > and I have not moved many programmes from ME. I have been uninstalling them > one by one, to see if one was at fault, but no luck. I have run a virus scan > a couple of times (AVG free) with no result. > I would appreciate any help. > -- > kennym Help and Support Center Index is blank with a red X mark http://windowsxp.mvps.org/helpctrindex.htm -- TaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > When I click on 'Index' in Help & Support all I get is an empty box with > a > little red x in a black box in the corner. I have a dual boot with XP on > a > new blank hard drive, and ME on a separate hard drive. I have tried > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > no > luck. > I would appreciate any help I could get. > -- > kennym

RE: Red X in Index kennym 10/3/2008 9:10:03 PM "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and installing patch 811630 (got a message saying SP2 is more up to date) -- kennym "taurarion" --I checked the MS update you provided, but don't know where to start. I have installed all updates except SP3 "nass" wrote: [Quoted Text] > > > "kennym" wrote: > > > Hi, > > I posted a question here a few days ago, and got an answer, but now I can't > > find it. > > I find this website kind of confusing. > > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > > When I click on Index in Help & Support in XP, all I get is a small red X > > in a black box, no list. XP has been installed for only a couple of months, > > and I have not moved many programmes from ME. I have been uninstalling them > > one by one, to see if one was at fault, but no luck. I have run a virus scan > > a couple of times (AVG free) with no result. > > I would appreciate any help. > > -- > > kennym > > > Help and Support Center Index is blank with a red X mark > http://windowsxp.mvps.org/helpctrindex.htm > > -- > > TaurArian [MVP] 2005-2009 - Update Services > http://taurarian.mvps.org > ====================================== > How to ask a question: http://support.microsoft.com/kb/555375 > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > > When I click on 'Index' in Help & Support all I get is an empty box with > > a > > little red x in a black box in the corner. I have a dual boot with XP on > > a > > new blank hard drive, and ME on a separate hard drive. I have tried > > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > > no > > luck. > > I would appreciate any help I could get. > > -- > > kennym > >

RE: Red X in Index nass 10/3/2008 9:48:01 PM Hi Kennym, Reinstalling Help and Support Center in Windows XP: http://windowsxp.mvps.org/rebuildhelp.htm Restore Help and Support Service http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg Reboot your machine after the execution of the reg file. Restore your System if the above didn't help. HTH, nass "kennym" wrote: [Quoted Text] > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > installing patch 811630 (got a message saying SP2 is more up to date) > -- > kennym > "taurarion" --I checked the MS update you provided, but don't know where > to start. I have installed all updates except SP3 > > "nass" wrote: > > > > > > > "kennym" wrote: > > > > > Hi, > > > I posted a question here a few days ago, and got an answer, but now I can't > > > find it. > > > I find this website kind of confusing. > > > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > > > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > > > When I click on Index in Help & Support in XP, all I get is a small red X > > > in a black box, no list. XP has been installed for only a couple of months, > > > and I have not moved many programmes from ME. I have been uninstalling them > > > one by one, to see if one was at fault, but no luck. I have run a virus scan > > > a couple of times (AVG free) with no result. > > > I would appreciate any help. > > > -- > > > kennym > > > > > > Help and Support Center Index is blank with a red X mark > > http://windowsxp.mvps.org/helpctrindex.htm > > > > -- > > > > TaurArian [MVP] 2005-2009 - Update Services > > http://taurarian.mvps.org > > ====================================== > > How to ask a question: http://support.microsoft.com/kb/555375 > > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > > news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > > > When I click on 'Index' in Help & Support all I get is an empty box with > > > a > > > little red x in a black box in the corner. I have a dual boot with XP on > > > a > > > new blank hard drive, and ME on a separate hard drive. I have tried > > > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > > > no > > > luck. > > > I would appreciate any help I could get. > > > -- > > > kennym > > > >

Re: Red X in Index "Ramesh Srinivasan, MS-MVP" <ramesh[ at ]unknownhost> 10/4/2008 3:16:59 AM Simple fix: Fully patch the system. This installs the latest version of hhctrl.ocx. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog http://www.winhelponline.com/blog "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message news:5E49863F-7FCF-4832-BF8B-00ECD74FD000[ at ]microsoft.com... [Quoted Text] > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > installing patch 811630 (got a message saying SP2 is more up to date) > -- > kennym > "taurarion" --I checked the MS update you provided, but don't know where > to start. I have installed all updates except SP3 > > "nass" wrote: > >> >> >> "kennym" wrote: >> >> > Hi, >> > I posted a question here a few days ago, and got an answer, but now I >> > can't >> > find it. >> > I find this website kind of confusing. >> > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode >> > with >> > ME. XP was installed on a new blank hard disk; ME is on the old hard >> > disk. >> > When I click on Index in Help & Support in XP, all I get is a small >> > red X >> > in a black box, no list. XP has been installed for only a couple of >> > months, >> > and I have not moved many programmes from ME. I have been uninstalling >> > them >> > one by one, to see if one was at fault, but no luck. I have run a virus >> > scan >> > a couple of times (AVG free) with no result. >> > I would appreciate any help. >> > -- >> > kennym >> >> >> Help and Support Center Index is blank with a red X mark >> http://windowsxp.mvps.org/helpctrindex.htm >> >> -- >> >> TaurArian [MVP] 2005-2009 - Update Services >> http://taurarian.mvps.org >> ====================================== >> How to ask a question: http://support.microsoft.com/kb/555375 >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >> >> >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message >> news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... >> > When I click on 'Index' in Help & Support all I get is an empty box >> > with >> > a >> > little red x in a black box in the corner. I have a dual boot with XP >> > on >> > a >> > new blank hard drive, and ME on a separate hard drive. I have tried >> > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus >> > with >> > no >> > luck. >> > I would appreciate any help I could get. >> > -- >> > kennym >> >>

Re: Red X in Index kennym 10/5/2008 5:43:01 AM I'm not sure what you mean by "fully patch" I have installed all of the MS updates except SP3. -- kennym "Ramesh Srinivasan, MS-MVP" wrote: [Quoted Text] > Simple fix: Fully patch the system. This installs the latest version of > hhctrl.ocx. > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > The Winhelponline Blog http://www.winhelponline.com/blog > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > news:5E49863F-7FCF-4832-BF8B-00ECD74FD000[ at ]microsoft.com... > > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > > installing patch 811630 (got a message saying SP2 is more up to date) > > -- > > kennym > > "taurarion" --I checked the MS update you provided, but don't know where > > to start. I have installed all updates except SP3 > > > > "nass" wrote: > > > >> > >> > >> "kennym" wrote: > >> > >> > Hi, > >> > I posted a question here a few days ago, and got an answer, but now I > >> > can't > >> > find it. > >> > I find this website kind of confusing. > >> > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode > >> > with > >> > ME. XP was installed on a new blank hard disk; ME is on the old hard > >> > disk. > >> > When I click on Index in Help & Support in XP, all I get is a small > >> > red X > >> > in a black box, no list. XP has been installed for only a couple of > >> > months, > >> > and I have not moved many programmes from ME. I have been uninstalling > >> > them > >> > one by one, to see if one was at fault, but no luck. I have run a virus > >> > scan > >> > a couple of times (AVG free) with no result. > >> > I would appreciate any help. > >> > -- > >> > kennym > >> > >> > >> Help and Support Center Index is blank with a red X mark > >> http://windowsxp.mvps.org/helpctrindex.htm > >> > >> -- > >> > >> TaurArian [MVP] 2005-2009 - Update Services > >> http://taurarian.mvps.org > >> ====================================== > >> How to ask a question: http://support.microsoft.com/kb/555375 > >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > >> > >> > >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > >> news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > >> > When I click on 'Index' in Help & Support all I get is an empty box > >> > with > >> > a > >> > little red x in a black box in the corner. I have a dual boot with XP > >> > on > >> > a > >> > new blank hard drive, and ME on a separate hard drive. I have tried > >> > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus > >> > with > >> > no > >> > luck. > >> > I would appreciate any help I could get. > >> > -- > >> > kennym > >> > >> > > >

Re: Red X in Index "Ramesh Srinivasan, MS-MVP" <ramesh[ at ]unknownhost> 10/5/2008 5:59:58 AM SP3 + Updates released after SP3. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog http://www.winhelponline.com/blog "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message news:B09B509B-8FC1-471A-81AC-AEFF3D57556F[ at ]microsoft.com... [Quoted Text] > I'm not sure what you mean by "fully patch" I have installed all of the > MS > updates except SP3. > -- > kennym > > > "Ramesh Srinivasan, MS-MVP" wrote: > >> Simple fix: Fully patch the system. This installs the latest version of >> hhctrl.ocx. >> >> -- >> Regards, >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >> The Winhelponline Blog http://www.winhelponline.com/blog >> >> >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message >> news:5E49863F-7FCF-4832-BF8B-00ECD74FD000[ at ]microsoft.com... >> > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and >> > installing patch 811630 (got a message saying SP2 is more up to date) >> > -- >> > kennym >> > "taurarion" --I checked the MS update you provided, but don't know >> > where >> > to start. I have installed all updates except SP3 >> > >> > "nass" wrote: >> > >> >> >> >> >> >> "kennym" wrote: >> >> >> >> > Hi, >> >> > I posted a question here a few days ago, and got an answer, but now >> >> > I >> >> > can't >> >> > find it. >> >> > I find this website kind of confusing. >> >> > Anyway, I'll try again. I'm running XP Home SP2 in dual boot >> >> > mode >> >> > with >> >> > ME. XP was installed on a new blank hard disk; ME is on the old hard >> >> > disk. >> >> > When I click on Index in Help & Support in XP, all I get is a >> >> > small >> >> > red X >> >> > in a black box, no list. XP has been installed for only a couple of >> >> > months, >> >> > and I have not moved many programmes from ME. I have been >> >> > uninstalling >> >> > them >> >> > one by one, to see if one was at fault, but no luck. I have run a >> >> > virus >> >> > scan >> >> > a couple of times (AVG free) with no result. >> >> > I would appreciate any help. >> >> > -- >> >> > kennym >> >> >> >> >> >> Help and Support Center Index is blank with a red X mark >> >> http://windowsxp.mvps.org/helpctrindex.htm >> >> >> >> -- >> >> >> >> TaurArian [MVP] 2005-2009 - Update Services >> >> http://taurarian.mvps.org >> >> ====================================== >> >> How to ask a question: http://support.microsoft.com/kb/555375 >> >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >> >> >> >> >> >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message >> >> news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... >> >> > When I click on 'Index' in Help & Support all I get is an empty box >> >> > with >> >> > a >> >> > little red x in a black box in the corner. I have a dual boot with >> >> > XP >> >> > on >> >> > a >> >> > new blank hard drive, and ME on a separate hard drive. I have tried >> >> > uninstalling some programmes on XP--Sygate firewall, Avast >> >> > anti-virus >> >> > with >> >> > no >> >> > luck. >> >> > I would appreciate any help I could get. >> >> > -- >> >> > kennym >> >> >> >> >> >> >>

RE: Red X in Index kennym 10/5/2008 6:00:00 AM Hi nass, 1st suggestion: I got as far as the 2nd line in the command prompt, then got a message saying " The filename, directory name or volume label syntax is incorrect. 2nd suggestion: After installing, got a message saying 'Windows cannot find 'helpctr.exe' I restored after both tries, so I'm back where I started. Maybe I should go back to the very first restore point--would a point be installed when XP is installed? -- kennym "nass" wrote: [Quoted Text] > > > Hi Kennym, > Reinstalling Help and Support Center in Windows XP: > http://windowsxp.mvps.org/rebuildhelp.htm > Restore Help and Support Service > http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg > > Reboot your machine after the execution of the reg file. > > Restore your System if the above didn't help. > > HTH, > nass > "kennym" wrote: > > > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > > installing patch 811630 (got a message saying SP2 is more up to date) > > -- > > kennym > > "taurarion" --I checked the MS update you provided, but don't know where > > to start. I have installed all updates except SP3 > > > > "nass" wrote: > > > > > > > > > > > "kennym" wrote: > > > > > > > Hi, > > > > I posted a question here a few days ago, and got an answer, but now I can't > > > > find it. > > > > I find this website kind of confusing. > > > > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > > > > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > > > > When I click on Index in Help & Support in XP, all I get is a small red X > > > > in a black box, no list. XP has been installed for only a couple of months, > > > > and I have not moved many programmes from ME. I have been uninstalling them > > > > one by one, to see if one was at fault, but no luck. I have run a virus scan > > > > a couple of times (AVG free) with no result. > > > > I would appreciate any help. > > > > -- > > > > kennym > > > > > > > > > Help and Support Center Index is blank with a red X mark > > > http://windowsxp.mvps.org/helpctrindex.htm > > > > > > -- > > > > > > TaurArian [MVP] 2005-2009 - Update Services > > > http://taurarian.mvps.org > > > ====================================== > > > How to ask a question: http://support.microsoft.com/kb/555375 > > > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > > > > > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > > > news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > > > > When I click on 'Index' in Help & Support all I get is an empty box with > > > > a > > > > little red x in a black box in the corner. I have a dual boot with XP on > > > > a > > > > new blank hard drive, and ME on a separate hard drive. I have tried > > > > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > > > > no > > > > luck. > > > > I would appreciate any help I could get. > > > > -- > > > > kennym > > > > > >

RE: Red X in Index nass 10/5/2008 9:34:03 PM Open run and type in : sfc /scannow click [OK] and get your XP CD handy you may need to insert it in. If that didn't help try to run windows updates and install all security updates. "kennym" wrote: [Quoted Text] > Hi nass, > 1st suggestion: I got as far as the 2nd line in the command prompt, then > got a message saying " The filename, directory name or volume label syntax is > incorrect. 2nd suggestion: After installing, got a message saying 'Windows > cannot find 'helpctr.exe' I restored after both tries, so I'm back where I > started. Maybe I should go back to the very first restore point--would a > point be installed when XP is installed? > -- > kennym > > > "nass" wrote: > > > > > > > Hi Kennym, > > Reinstalling Help and Support Center in Windows XP: > > http://windowsxp.mvps.org/rebuildhelp.htm > > Restore Help and Support Service > > http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg > > > > Reboot your machine after the execution of the reg file. > > > > Restore your System if the above didn't help. > > > > HTH, > > nass > > "kennym" wrote: > > > > > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > > > installing patch 811630 (got a message saying SP2 is more up to date) > > > -- > > > kennym > > > "taurarion" --I checked the MS update you provided, but don't know where > > > to start. I have installed all updates except SP3 > > > > > > "nass" wrote: > > > > > > > > > > > > > > > "kennym" wrote: > > > > > > > > > Hi, > > > > > I posted a question here a few days ago, and got an answer, but now I can't > > > > > find it. > > > > > I find this website kind of confusing. > > > > > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > > > > > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > > > > > When I click on Index in Help & Support in XP, all I get is a small red X > > > > > in a black box, no list. XP has been installed for only a couple of months, > > > > > and I have not moved many programmes from ME. I have been uninstalling them > > > > > one by one, to see if one was at fault, but no luck. I have run a virus scan > > > > > a couple of times (AVG free) with no result. > > > > > I would appreciate any help. > > > > > -- > > > > > kennym > > > > > > > > > > > > Help and Support Center Index is blank with a red X mark > > > > http://windowsxp.mvps.org/helpctrindex.htm > > > > > > > > -- > > > > > > > > TaurArian [MVP] 2005-2009 - Update Services > > > > http://taurarian.mvps.org > > > > ====================================== > > > > How to ask a question: http://support.microsoft.com/kb/555375 > > > > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > > > > > > > > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > > > > news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > > > > > When I click on 'Index' in Help & Support all I get is an empty box with > > > > > a > > > > > little red x in a black box in the corner. I have a dual boot with XP on > > > > > a > > > > > new blank hard drive, and ME on a separate hard drive. I have tried > > > > > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > > > > > no > > > > > luck. > > > > > I would appreciate any help I could get. > > > > > -- > > > > > kennym > > > > > > > >

Re: Red X in Index kennym 10/8/2008 7:37:01 PM Installing SP3 solved the problem. Thanks very much for your help. -- kennym "Ramesh Srinivasan, MS-MVP" wrote: [Quoted Text] > SP3 + Updates released after SP3. > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > The Winhelponline Blog http://www.winhelponline.com/blog > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > news:B09B509B-8FC1-471A-81AC-AEFF3D57556F[ at ]microsoft.com... > > I'm not sure what you mean by "fully patch" I have installed all of the > > MS > > updates except SP3. > > -- > > kennym > > > > > > "Ramesh Srinivasan, MS-MVP" wrote: > > > >> Simple fix: Fully patch the system. This installs the latest version of > >> hhctrl.ocx. > >> > >> -- > >> Regards, > >> > >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > >> The Winhelponline Blog http://www.winhelponline.com/blog > >> > >> > >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > >> news:5E49863F-7FCF-4832-BF8B-00ECD74FD000[ at ]microsoft.com... > >> > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > >> > installing patch 811630 (got a message saying SP2 is more up to date) > >> > -- > >> > kennym > >> > "taurarion" --I checked the MS update you provided, but don't know > >> > where > >> > to start. I have installed all updates except SP3 > >> > > >> > "nass" wrote: > >> > > >> >> > >> >> > >> >> "kennym" wrote: > >> >> > >> >> > Hi, > >> >> > I posted a question here a few days ago, and got an answer, but now > >> >> > I > >> >> > can't > >> >> > find it. > >> >> > I find this website kind of confusing. > >> >> > Anyway, I'll try again. I'm running XP Home SP2 in dual boot > >> >> > mode > >> >> > with > >> >> > ME. XP was installed on a new blank hard disk; ME is on the old hard > >> >> > disk. > >> >> > When I click on Index in Help & Support in XP, all I get is a > >> >> > small > >> >> > red X > >> >> > in a black box, no list. XP has been installed for only a couple of > >> >> > months, > >> >> > and I have not moved many programmes from ME. I have been > >> >> > uninstalling > >> >> > them > >> >> > one by one, to see if one was at fault, but no luck. I have run a > >> >> > virus > >> >> > scan > >> >> > a couple of times (AVG free) with no result. > >> >> > I would appreciate any help. > >> >> > -- > >> >> > kennym > >> >> > >> >> > >> >> Help and Support Center Index is blank with a red X mark > >> >> http://windowsxp.mvps.org/helpctrindex.htm > >> >> > >> >> -- > >> >> > >> >> TaurArian [MVP] 2005-2009 - Update Services > >> >> http://taurarian.mvps.org > >> >> ====================================== > >> >> How to ask a question: http://support.microsoft.com/kb/555375 > >> >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > >> >> > >> >> > >> >> "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > >> >> news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > >> >> > When I click on 'Index' in Help & Support all I get is an empty box > >> >> > with > >> >> > a > >> >> > little red x in a black box in the corner. I have a dual boot with > >> >> > XP > >> >> > on > >> >> > a > >> >> > new blank hard drive, and ME on a separate hard drive. I have tried > >> >> > uninstalling some programmes on XP--Sygate firewall, Avast > >> >> > anti-virus > >> >> > with > >> >> > no > >> >> > luck. > >> >> > I would appreciate any help I could get. > >> >> > -- > >> >> > kennym > >> >> > >> >> > >> > >> > >> > > >

RE: Red X in Index kennym 10/8/2008 7:40:01 PM sfc /scannow didn't work, but installing SP3 solved the problem. Thanks very much for your help. -- kennym "nass" wrote: [Quoted Text] > > > Open run and type in : > sfc /scannow click [OK] and get your XP CD handy you may need to insert it > in. > > If that didn't help try to run windows updates and install all security > updates. > > "kennym" wrote: > > > Hi nass, > > 1st suggestion: I got as far as the 2nd line in the command prompt, then > > got a message saying " The filename, directory name or volume label syntax is > > incorrect. 2nd suggestion: After installing, got a message saying 'Windows > > cannot find 'helpctr.exe' I restored after both tries, so I'm back where I > > started. Maybe I should go back to the very first restore point--would a > > point be installed when XP is installed? > > -- > > kennym > > > > > > "nass" wrote: > > > > > > > > > > > Hi Kennym, > > > Reinstalling Help and Support Center in Windows XP: > > > http://windowsxp.mvps.org/rebuildhelp.htm > > > Restore Help and Support Service > > > http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg > > > > > > Reboot your machine after the execution of the reg file. > > > > > > Restore your System if the above didn't help. > > > > > > HTH, > > > nass > > > "kennym" wrote: > > > > > > > "nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and > > > > installing patch 811630 (got a message saying SP2 is more up to date) > > > > -- > > > > kennym > > > > "taurarion" --I checked the MS update you provided, but don't know where > > > > to start. I have installed all updates except SP3 > > > > > > > > "nass" wrote: > > > > > > > > > > > > > > > > > > > "kennym" wrote: > > > > > > > > > > > Hi, > > > > > > I posted a question here a few days ago, and got an answer, but now I can't > > > > > > find it. > > > > > > I find this website kind of confusing. > > > > > > Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with > > > > > > ME. XP was installed on a new blank hard disk; ME is on the old hard disk. > > > > > > When I click on Index in Help & Support in XP, all I get is a small red X > > > > > > in a black box, no list. XP has been installed for only a couple of months, > > > > > > and I have not moved many programmes from ME. I have been uninstalling them > > > > > > one by one, to see if one was at fault, but no luck. I have run a virus scan > > > > > > a couple of times (AVG free) with no result. > > > > > > I would appreciate any help. > > > > > > -- > > > > > > kennym > > > > > > > > > > > > > > > Help and Support Center Index is blank with a red X mark > > > > > http://windowsxp.mvps.org/helpctrindex.htm > > > > > > > > > > -- > > > > > > > > > > TaurArian [MVP] 2005-2009 - Update Services > > > > > http://taurarian.mvps.org > > > > > ====================================== > > > > > How to ask a question: http://support.microsoft.com/kb/555375 > > > > > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > > > > > > > > > > > > > "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message > > > > > news:FD984265-D710-4003-8CF3-079B08D1CEF1[ at ]microsoft.com... > > > > > > When I click on 'Index' in Help & Support all I get is an empty box with > > > > > > a > > > > > > little red x in a black box in the corner. I have a dual boot with XP on > > > > > > a > > > > > > new blank hard drive, and ME on a separate hard drive. I have tried > > > > > > uninstalling some programmes on XP--Sygate firewall, Avast anti-virus with > > > > > > no > > > > > > luck. > > > > > > I would appreciate any help I could get. > > > > > > -- > > > > > > kennym > > > > > > > > > >

Re: Red X in Index "Ramesh Srinivasan, MS-MVP" <ramesh[ at ]unknownhost> 10/10/2008 8:34:43 AM You're welcome! -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog http://www.winhelponline.com/blog "kennym" <kennym[ at ]discussions.microsoft.com> wrote in message news:3E8D5AC2-90DD-4FC1-B4C5-626058F5AA22[ at ]microsoft.com... [Quoted Text] > Installing SP3 solved the problem. Thanks very much for your help. > -- > kennym > > > "Ramesh Srinivasan, MS-MVP" wrote: > >> SP3 + Updates released after SP3. >> >> -- >> Regards, >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >> The Winhelponline Blog http://www.winhelponline.com/blog >> >>