|
|
Hi,
My copy of Windows has been validated for 2 years. I haven't received an
update notification for the past week so I went to the update site. I
received a message that said 'Windows Update has encountered an error and
cannot display the requested page.' Is there a known reason for this and
what can I do to fix it?
--
Denise
|
|
Denise,
Try this
http://support.microsoft.com/kb/883614/en-us
Also here
http://www.annoyances.org/exec/forum/winxp/t1104051410
there is this simple solution
start -> run
regsvr32 MSXML3.dll
Carlos
"Denise" wrote:
[Quoted Text] > Hi,
>
> My copy of Windows has been validated for 2 years. I haven't received an
> update notification for the past week so I went to the update site. I
> received a message that said 'Windows Update has encountered an error and
> cannot display the requested page.' Is there a known reason for this and
> what can I do to fix it?
> --
> Denise
>
|
|
If the other suggestions don't work, you can try System Restore.
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
[Quoted Text] > Hi,
>
> My copy of Windows has been validated for 2 years. I haven't received an
> update notification for the past week so I went to the update site. I
> received a message that said 'Windows Update has encountered an error and
> cannot display the requested page.' Is there a known reason for this and
> what can I do to fix it?
> --
> Denise
>
|
|
Hi Carlos,
Thanks for replying.
I tried start -> run, typed regsvr32 MSXML3.dll, but it didn't help.
I also started Background Intelligent Transfer Service and set it on Manual.
Windows Internet Explorer 7 is in Add/Remove Programs.
Any other ideas besides a Repair? I just formatted about a month ago and
everything was working great.
--
Denise
"Carlos" wrote:
[Quoted Text] > Denise, > Try this > http://support.microsoft.com/kb/883614/en-us> Also here > http://www.annoyances.org/exec/forum/winxp/t1104051410> there is this simple solution > start -> run > > regsvr32 MSXML3.dll > > Carlos > > > "Denise" wrote: > > > Hi, > > > > My copy of Windows has been validated for 2 years. I haven't received an > > update notification for the past week so I went to the update site. I > > received a message that said 'Windows Update has encountered an error and > > cannot display the requested page.' Is there a known reason for this and > > what can I do to fix it? > > -- > > Denise > > |
|
Hi Denise,
Have you run a Chkdsk /r or Chkdsk with both options checked?
Have you tried clicking refresh to see if that has any effect?
Have you updated your Adobe Flash Player?
--
thecreator
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
[Quoted Text] > Hi,
>
> My copy of Windows has been validated for 2 years. I haven't received an
> update notification for the past week so I went to the update site. I
> received a message that said 'Windows Update has encountered an error and
> cannot display the requested page.' Is there a known reason for this and
> what can I do to fix it?
> --
> Denise
>
|
|
I did a System Restore to two points, the oldest and one in the middle but
neither helped. Thanks for your suggestion.
--
Denise
"John Barnes" wrote:
[Quoted Text] > If the other suggestions don't work, you can try System Restore.
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > Hi,
> >
> > My copy of Windows has been validated for 2 years. I haven't received an
> > update notification for the past week so I went to the update site. I
> > received a message that said 'Windows Update has encountered an error and
> > cannot display the requested page.' Is there a known reason for this and
> > what can I do to fix it?
> > --
> > Denise
> >
>
>
|
|
I ran chkdsk /f and chkdsk /r but neither helped.
I opened Adobe and had it search for updates but none were available.
Refreshing didn't help.
When I went into my Update History, it said that I haven't received any
updates. I've received a lot of updates.
Also, F-Secure Support pages F-Secure Online Virus Scanner will no longer
work. I think they might be tied into the same problem and need the same fix.
--
Denise
"thecreator" wrote:
[Quoted Text] > Hi Denise,
>
> Have you run a Chkdsk /r or Chkdsk with both options checked?
>
> Have you tried clicking refresh to see if that has any effect?
>
> Have you updated your Adobe Flash Player?
>
>
> --
> thecreator
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > Hi,
> >
> > My copy of Windows has been validated for 2 years. I haven't received an
> > update notification for the past week so I went to the update site. I
> > received a message that said 'Windows Update has encountered an error and
> > cannot display the requested page.' Is there a known reason for this and
> > what can I do to fix it?
> > --
> > Denise
> >
>
>
>
|
|
I also ran Microsoft Malicious Software Removal Tool and it found no
problems. I also ran MalwareBytes, SUPERAntiSpyware, Ad-Aware and aVast!.
None of them found anything more than cookies. I haven't been having any
other problems with my computer.
--
Denise
"thecreator" wrote:
[Quoted Text] > Hi Denise,
>
> Have you run a Chkdsk /r or Chkdsk with both options checked?
>
> Have you tried clicking refresh to see if that has any effect?
>
> Have you updated your Adobe Flash Player?
>
>
> --
> thecreator
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > Hi,
> >
> > My copy of Windows has been validated for 2 years. I haven't received an
> > update notification for the past week so I went to the update site. I
> > received a message that said 'Windows Update has encountered an error and
> > cannot display the requested page.' Is there a known reason for this and
> > what can I do to fix it?
> > --
> > Denise
> >
>
>
>
|
|
Last week, I installed Java 6 Update 10 and Adobe Shockwave Player 11. Would
either of these programs be causing the problem?
Also, I use aVast! Windows Security Center doesn't recognize it so I
checked the box that I would monitor it on my own. For the past 2 years, it
recognized it. It stopped recognizing it about two weeks ago. I uninstalled
aVast! and reinstalled it but it didn't help. Windows Security Center still
doesn't recognize it.
--
Denise
"thecreator" wrote:
[Quoted Text] > Hi Denise,
>
> Have you run a Chkdsk /r or Chkdsk with both options checked?
>
> Have you tried clicking refresh to see if that has any effect?
>
> Have you updated your Adobe Flash Player?
>
>
> --
> thecreator
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > Hi,
> >
> > My copy of Windows has been validated for 2 years. I haven't received an
> > update notification for the past week so I went to the update site. I
> > received a message that said 'Windows Update has encountered an error and
> > cannot display the requested page.' Is there a known reason for this and
> > what can I do to fix it?
> > --
> > Denise
> >
>
>
>
|
|
Have you tried System File Checker yet? Elevated Command prompt sfc
/scannow
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:04311CC2-BB82-44B1-9B4F-6B624BF112DB[ at ]microsoft.com...
[Quoted Text] >I did a System Restore to two points, the oldest and one in the middle but
> neither helped. Thanks for your suggestion.
> --
> Denise
>
>
>
>
> "John Barnes" wrote:
>
>> If the other suggestions don't work, you can try System Restore.
>>
>> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
>> > Hi,
>> >
>> > My copy of Windows has been validated for 2 years. I haven't received
>> > an
>> > update notification for the past week so I went to the update site. I
>> > received a message that said 'Windows Update has encountered an error
>> > and
>> > cannot display the requested page.' Is there a known reason for this
>> > and
>> > what can I do to fix it?
>> > --
>> > Denise
>> >
>>
>>
|
|
Yes, I put my Microsoft disk in my DVD drive and performed the SFC scan. It
didn't make a difference.
--
Denise
"John Barnes" wrote:
[Quoted Text] > Have you tried System File Checker yet? Elevated Command prompt sfc
> /scannow
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:04311CC2-BB82-44B1-9B4F-6B624BF112DB[ at ]microsoft.com...
> >I did a System Restore to two points, the oldest and one in the middle but
> > neither helped. Thanks for your suggestion.
> > --
> > Denise
> >
> >
> >
> >
> > "John Barnes" wrote:
> >
> >> If the other suggestions don't work, you can try System Restore.
> >>
> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> >> news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> >> > Hi,
> >> >
> >> > My copy of Windows has been validated for 2 years. I haven't received
> >> > an
> >> > update notification for the past week so I went to the update site. I
> >> > received a message that said 'Windows Update has encountered an error
> >> > and
> >> > cannot display the requested page.' Is there a known reason for this
> >> > and
> >> > what can I do to fix it?
> >> > --
> >> > Denise
> >> >
> >>
> >>
>
>
|
|
Denise,
You will have to think hard what events happened two weeks ago.
Did you install any new software/hardware?
Something happened in that crucial week that is causing all these troubles.
Can you do a System Restore to, let's say, three weeks ago?
Carlos
"Denise" wrote:
[Quoted Text] > Last week, I installed Java 6 Update 10 and Adobe Shockwave Player 11. Would
> either of these programs be causing the problem?
>
> Also, I use aVast! Windows Security Center doesn't recognize it so I
> checked the box that I would monitor it on my own. For the past 2 years, it
> recognized it. It stopped recognizing it about two weeks ago. I uninstalled
> aVast! and reinstalled it but it didn't help. Windows Security Center still
> doesn't recognize it.
> --
> Denise
>
>
>
>
> "thecreator" wrote:
>
> > Hi Denise,
> >
> > Have you run a Chkdsk /r or Chkdsk with both options checked?
> >
> > Have you tried clicking refresh to see if that has any effect?
> >
> > Have you updated your Adobe Flash Player?
> >
> >
> > --
> > thecreator
> >
> > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> > news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > > Hi,
> > >
> > > My copy of Windows has been validated for 2 years. I haven't received an
> > > update notification for the past week so I went to the update site. I
> > > received a message that said 'Windows Update has encountered an error and
> > > cannot display the requested page.' Is there a known reason for this and
> > > what can I do to fix it?
> > > --
> > > Denise
> > >
> >
> >
> >
|
|
Hi Carlos,
The only programs that I installed to use when needed were Last week, I
installed Java 6 Update 10 and Adobe Shockwave Player 11.
I was having problems with videos . . . they were choppy, and my computer
was very sluggish when transferring files. I went to WhatTheTech Forum and
they asked me to download and install some testing programs . . . PC
PitStop, 3DMark05 Test, HD Tune Test, What's Running, ATF-Cleaner, Look In My
PC, and CodeStuff Starters. All of these test programs have been uninstalled.
I also disabled cftmon.exe, removed the checkmark/tick to turn off Indexing,
I ensured that DMA was chosen, and disabled the DNS Client service. When I
undid these changes, it made no difference. I still couldn't download
updates and Microsoft still shows that I've never received any updates.
Could it have anything to do with my IP address? The reason I'm asking is
because some people have told me that my IP address is different.
--
Denise
~ If you don''t know where you came from, you won''t know where you''re going.
"Carlos" wrote:
[Quoted Text] > Denise,
> You will have to think hard what events happened two weeks ago.
> Did you install any new software/hardware?
> Something happened in that crucial week that is causing all these troubles.
> Can you do a System Restore to, let's say, three weeks ago?
> Carlos
>
> "Denise" wrote:
>
> > Last week, I installed Java 6 Update 10 and Adobe Shockwave Player 11. Would
> > either of these programs be causing the problem?
> >
> > Also, I use aVast! Windows Security Center doesn't recognize it so I
> > checked the box that I would monitor it on my own. For the past 2 years, it
> > recognized it. It stopped recognizing it about two weeks ago. I uninstalled
> > aVast! and reinstalled it but it didn't help. Windows Security Center still
> > doesn't recognize it.
> > --
> > Denise
> >
> >
> >
> >
> > "thecreator" wrote:
> >
> > > Hi Denise,
> > >
> > > Have you run a Chkdsk /r or Chkdsk with both options checked?
> > >
> > > Have you tried clicking refresh to see if that has any effect?
> > >
> > > Have you updated your Adobe Flash Player?
> > >
> > >
> > > --
> > > thecreator
> > >
> > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> > > news:01E2EE63-C387-49D7-9507-A7D40D975DEA[ at ]microsoft.com...
> > > > Hi,
> > > >
> > > > My copy of Windows has been validated for 2 years. I haven't received an
> > > > update notification for the past week so I went to the update site. I
> > > > received a message that said 'Windows Update has encountered an error and
> > > > cannot display the requested page.' Is there a known reason for this and
> > > > what can I do to fix it?
> > > > --
> > > > Denise
> > > >
> > >
> > >
> > >
|
|
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:C5333413-823B-4A09-9413-CA4E1CFEEE3E[ at ]microsoft.com...
[Quoted Text] > Hi Carlos,
>
> Thanks for replying.
>
> I tried start -> run, typed regsvr32 MSXML3.dll, but it didn't help.
>
> I also started Background Intelligent Transfer Service and set it on
Manual.
>
> Windows Internet Explorer 7 is in Add/Remove Programs.
>
> Any other ideas besides a Repair? I just formatted about a month ago and
> everything was working great.
>
I think you realy needed to re-register wups2.dll instead
http://support.microsoft.com/kb/943144
> Denise
>
>
>
> "Carlos" wrote:
>
> > Denise,
> > Try this
> > http://support.microsoft.com/kb/883614/en-us
> > Also here
> > http://www.annoyances.org/exec/forum/winxp/t1104051410
> > there is this simple solution
> > start -> run
> >
> > regsvr32 MSXML3.dll
> >
> > Carlos
> >
> >
> > "Denise" wrote:
> >
> > > Hi,
> > >
> > > My copy of Windows has been validated for 2 years. I haven't received
an
> > > update notification for the past week so I went to the update site. I
> > > received a message that said 'Windows Update has encountered an error
and
> > > cannot display the requested page.' Is there a known reason for this
and
> > > what can I do to fix it?
> > > --
> > > Denise
> > >
|
|
|
|
Hi Juergen . . . thanks for your help.
How are batch files made?
--
Denise
"Juergen Kluth" wrote:
[Quoted Text]
|
|
Denise,
Batch files are simply text files that contain commands.
Just create an empty text file with Notepad.
Name it, let's say, "Denise.txt"
Open it, copy the 7 lines containing "regsvr32.exe..." in
http://support.microsoft.com/kb/555989/en-us
and paste them into "Denise.txt"
Save "Denise.txt" and exit.
Rename "Denise.txt" to "Denise.bat".
There you have your Batch file.
Right-click on it and choose "Run as Administrator".
:)
Carlos
"Denise" wrote:
[Quoted Text] > Hi Juergen . . . thanks for your help. > > How are batch files made? > > -- > Denise > > > > > "Juergen Kluth" wrote: > > > http://support.microsoft.com/kb/555989/en-us> > > > they could have used the avebriation "start windows" > > > > jk > > > > > > |
|
I also noticed that it's for 32-bit systems. I have XP Pro x64 so the
solution probably won't work. Thanks anyway. I appreciate your trying to
help.
--
Denise
"Juergen Kluth" wrote:
[Quoted Text]
|
|
Thanks for explaining it . . . seems easy now. Do you, or does anyone else,
know if there's a site to do the same thing for x64?
--
Denise
"Carlos" wrote:
[Quoted Text] > Denise, > Batch files are simply text files that contain commands. > Just create an empty text file with Notepad. > Name it, let's say, "Denise.txt" > Open it, copy the 7 lines containing "regsvr32.exe..." in > http://support.microsoft.com/kb/555989/en-us> and paste them into "Denise.txt" > Save "Denise.txt" and exit. > Rename "Denise.txt" to "Denise.bat". > There you have your Batch file. > > Right-click on it and choose "Run as Administrator". > > :) > Carlos > > "Denise" wrote: > > > Hi Juergen . . . thanks for your help. > > > > How are batch files made? > > > > -- > > Denise > > > > > > > > > > "Juergen Kluth" wrote: > > > > > http://support.microsoft.com/kb/555989/en-us> > > > > > they could have used the avebriation "start windows" > > > > > > jk > > > > > > > > > |
|
|
|
Hi philo . . . it was a good suggestion. It gave me a message that
wups2.dll was successfully installed but when I went to the MS Update page, I
still couldn't get the updates.
--
Denise
"philo" wrote:
[Quoted Text] > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:C5333413-823B-4A09-9413-CA4E1CFEEE3E[ at ]microsoft.com... > > Hi Carlos, > > > > Thanks for replying. > > > > I tried start -> run, typed regsvr32 MSXML3.dll, but it didn't help. > > > > I also started Background Intelligent Transfer Service and set it on > Manual. > > > > Windows Internet Explorer 7 is in Add/Remove Programs. > > > > Any other ideas besides a Repair? I just formatted about a month ago and > > everything was working great. > > > > > I think you realy needed to re-register wups2.dll instead > > > http://support.microsoft.com/kb/943144> > > > > > Denise > > > > > > > > "Carlos" wrote: > > > > > Denise, > > > Try this > > > http://support.microsoft.com/kb/883614/en-us> > > Also here > > > http://www.annoyances.org/exec/forum/winxp/t1104051410> > > there is this simple solution > > > start -> run > > > > > > regsvr32 MSXML3.dll > > > > > > Carlos > > > > > > > > > "Denise" wrote: > > > > > > > Hi, > > > > > > > > My copy of Windows has been validated for 2 years. I haven't received > an > > > > update notification for the past week so I went to the update site. I > > > > received a message that said 'Windows Update has encountered an error > and > > > > cannot display the requested page.' Is there a known reason for this > and > > > > what can I do to fix it? > > > > -- > > > > Denise > > > > > > > |
|
My question is in upper case for 5. It says:
1. Create a batch file and copy the following contents in it and then double
click on it to register modules.
regsvr32 c:\windows\system32\vbscript.dll
regsvr32 c:\windows\system32\mshtml.dll
regsvr32 c:\windows\system32\msjava.dll
regsvr32 c:\windows\system32\jscript.dll
regsvr32 c:\windows\system32\msxml.dll
regsvr32 c:\windows\system32\actxprxy.dll
regsvr32 c:\windows\system32\shdocvw.dll
2. Restart the Windows Update and Automatic service
3. Stop the Cryptographic Service
4. Remove the folder \Windows\System32\Catroot2
5. Rename the \Windows\SoftwareDistribution folder. < WHAT NAME SHOULD I
GIVE IT?
This above folder is the restoration point for Windows Update service.
6. Now restart the Cryptographic Service.
5. Rename the \Windows\SoftwareDistribution folder.
--
Denise
"Juergen Kluth" wrote:
[Quoted Text] > hi,
> give it a try
> jk
>
>
>
|
|
Name it anything. Just add an x to the name. You want a new one created
and still be able to restore this one if a problem develops.
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:B6195EB5-88C8-4AFB-9CBC-555B5EFC8E69[ at ]microsoft.com...
[Quoted Text] > My question is in upper case for 5. It says:
>
> 1. Create a batch file and copy the following contents in it and then
> double
> click on it to register modules.
>
> regsvr32 c:\windows\system32\vbscript.dll
> regsvr32 c:\windows\system32\mshtml.dll
> regsvr32 c:\windows\system32\msjava.dll
> regsvr32 c:\windows\system32\jscript.dll
> regsvr32 c:\windows\system32\msxml.dll
> regsvr32 c:\windows\system32\actxprxy.dll
> regsvr32 c:\windows\system32\shdocvw.dll
>
> 2. Restart the Windows Update and Automatic service
>
> 3. Stop the Cryptographic Service
>
> 4. Remove the folder \Windows\System32\Catroot2
>
> 5. Rename the \Windows\SoftwareDistribution folder. < WHAT NAME SHOULD I
> GIVE IT?
>
> This above folder is the restoration point for Windows Update service.
>
> 6. Now restart the Cryptographic Service.
>
>
> 5. Rename the \Windows\SoftwareDistribution folder.
>
> --
> Denise
>
>
>
> "Juergen Kluth" wrote:
>
>> hi,
>> give it a try
>> jk
>>
>>
>>
|
|
While you are waiting for solutions here, you should always start an
incident with Microsoft. They provide excellent free help for update
problems.
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:78A3DA66-8360-4E59-A742-11DD6BFBB352[ at ]microsoft.com...
[Quoted Text] >I also noticed that it's for 32-bit systems. I have XP Pro x64 so the > solution probably won't work. Thanks anyway. I appreciate your trying to > help. > -- > Denise > > > > > "Juergen Kluth" wrote: > >> http://support.microsoft.com/kb/555989/en-us>> >> they could have used the avebriation "start windows" >> >> jk >> >> >>
|
|
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:4E1A5975-A946-4D79-A261-40E51B2E672D[ at ]microsoft.com...
[Quoted Text] > Hi philo . . . it was a good suggestion. It gave me a message that
> wups2.dll was successfully installed but when I went to the MS Update
page, I
> still couldn't get the updates.
>
Here are some thoughts:
First off, do you use any third party security software such a Norton
or a firewall such as Zone Alarm?
If so, there might be settings that are blocking access.
Such settings can be hard to pin down...
but can at least sometimes be elimintated or verified as a source of
problems
by disabling the application temporarily.
On the other hand...
and alternative would be to go to the Windows update catalog...
then download the individual updates and apply manually.
Finally there is the option of performing a repair install...
but that's a bit drastic and I'd only do so as a least resort...
and only after backing up all data!
> Denise
>
>
>
> "philo" wrote:
>
> >
> > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> > news:C5333413-823B-4A09-9413-CA4E1CFEEE3E[ at ]microsoft.com...
> > > Hi Carlos,
> > >
> > > Thanks for replying.
> > >
> > > I tried start -> run, typed regsvr32 MSXML3.dll, but it didn't help.
> > >
> > > I also started Background Intelligent Transfer Service and set it on
> > Manual.
> > >
> > > Windows Internet Explorer 7 is in Add/Remove Programs.
> > >
> > > Any other ideas besides a Repair? I just formatted about a month ago
and
> > > everything was working great.
> > >
> >
> >
> > I think you realy needed to re-register wups2.dll instead
> >
> >
> > http://support.microsoft.com/kb/943144
> >
> >
> >
> >
> > > Denise
> > >
> > >
> > >
> > > "Carlos" wrote:
> > >
> > > > Denise,
> > > > Try this
> > > > http://support.microsoft.com/kb/883614/en-us
> > > > Also here
> > > > http://www.annoyances.org/exec/forum/winxp/t1104051410
> > > > there is this simple solution
> > > > start -> run
> > > >
> > > > regsvr32 MSXML3.dll
> > > >
> > > > Carlos
> > > >
> > > >
> > > > "Denise" wrote:
> > > >
> > > > > Hi,
> > > > >
> > > > > My copy of Windows has been validated for 2 years. I haven't
received
> > an
> > > > > update notification for the past week so I went to the update
site. I
> > > > > received a message that said 'Windows Update has encountered an
error
> > and
> > > > > cannot display the requested page.' Is there a known reason for
this
> > and
> > > > > what can I do to fix it?
> > > > > --
> > > > > Denise
> > > > >
> >
> >
> >
|
|
I did it this morning. I've received messages about WMI when I try to start
some services. I don't know what's going on there but it must be connected
to the problem. Thanks for your suggestion.
--
Denise
"John Barnes" wrote:
[Quoted Text] > While you are waiting for solutions here, you should always start an > incident with Microsoft. They provide excellent free help for update > problems. > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:78A3DA66-8360-4E59-A742-11DD6BFBB352[ at ]microsoft.com... > >I also noticed that it's for 32-bit systems. I have XP Pro x64 so the > > solution probably won't work. Thanks anyway. I appreciate your trying to > > help. > > -- > > Denise > > > > > > > > > > "Juergen Kluth" wrote: > > > >> http://support.microsoft.com/kb/555989/en-us> >> > >> they could have used the avebriation "start windows" > >> > >> jk > >> > >> > >> > > |
|
I just did a Repair Install of Windows and I still can't get updates. When I
tried to get IE7 installed, a message popped up that said that it's not for
my computer. I have XP Pro x64. My Windows Disk has SP2 on it. I've made
two claims with Microsoft since Thursday but I haven't received a response.
I tried general fixes that are recommended, i.e., change Registry Values,
uninstall anti-virus program and replaced it with a different one, ran a
battery of tests to make sure that my pc doesn't have any
malware/viruses/trojans/hijackers, and none were found. If anyone has any
other ideas, please let me know.
--
Denise
--
Denise
"John Barnes" wrote:
[Quoted Text] > While you are waiting for solutions here, you should always start an > incident with Microsoft. They provide excellent free help for update > problems. > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:78A3DA66-8360-4E59-A742-11DD6BFBB352[ at ]microsoft.com... > >I also noticed that it's for 32-bit systems. I have XP Pro x64 so the > > solution probably won't work. Thanks anyway. I appreciate your trying to > > help. > > -- > > Denise > > > > > > > > > > "Juergen Kluth" wrote: > > > >> http://support.microsoft.com/kb/555989/en-us> >> > >> they could have used the avebriation "start windows" > >> > >> jk > >> > >> > >> > > |
|
1. There are both 32-bit & 64-bit versions of IE7. If
you're being told the one you have is not for your computer,
then you downloaded the wrong version. You need the one
that's for Windows Server 2003 x64 and/or Windows XP Pro x64.
2. The Windows XP Pro x64 install CD does not have SP2 on
it unless you got a copy that was Slipstreamed. Win XP Pro
x64 is distributed on a CD that is at SP1 level and SP2 has
to be installed separately. You have to be sure you have
the correct edition of SP2 since there are both 32-bit
versions and 64-bit versions. The 64-bit SP2 is distributed
as being for Windows Server 2003 x64.
Denise wrote:
[Quoted Text] > I just did a Repair Install of Windows and I still can't get updates. When I
> tried to get IE7 installed, a message popped up that said that it's not for
> my computer. I have XP Pro x64. My Windows Disk has SP2 on it. I've made
> two claims with Microsoft since Thursday but I haven't received a response.
> I tried general fixes that are recommended, i.e., change Registry Values,
> uninstall anti-virus program and replaced it with a different one, ran a
> battery of tests to make sure that my pc doesn't have any
> malware/viruses/trojans/hijackers, and none were found. If anyone has any
> other ideas, please let me know.
|
|
If that's the case, I no longer have SP2 installed, along with all the other
security updates that I need. I tried to install IE7 for x64, not x32. It
wouldn't install.
--
Denise
"Bobby Johnson" wrote:
[Quoted Text] > 1. There are both 32-bit & 64-bit versions of IE7. If
> you're being told the one you have is not for your computer,
> then you downloaded the wrong version. You need the one
> that's for Windows Server 2003 x64 and/or Windows XP Pro x64.
>
> 2. The Windows XP Pro x64 install CD does not have SP2 on
> it unless you got a copy that was Slipstreamed. Win XP Pro
> x64 is distributed on a CD that is at SP1 level and SP2 has
> to be installed separately. You have to be sure you have
> the correct edition of SP2 since there are both 32-bit
> versions and 64-bit versions. The 64-bit SP2 is distributed
> as being for Windows Server 2003 x64.
>
>
> Denise wrote:
> > I just did a Repair Install of Windows and I still can't get updates. When I
> > tried to get IE7 installed, a message popped up that said that it's not for
> > my computer. I have XP Pro x64. My Windows Disk has SP2 on it. I've made
> > two claims with Microsoft since Thursday but I haven't received a response.
> > I tried general fixes that are recommended, i.e., change Registry Values,
> > uninstall anti-virus program and replaced it with a different one, ran a
> > battery of tests to make sure that my pc doesn't have any
> > malware/viruses/trojans/hijackers, and none were found. If anyone has any
> > other ideas, please let me know.
>
|
|
|
|
Then I would recommend saving data you need off the system
and doing a clean install of Win x64, being sure to do a
complete format of the drive when asked.
Denise wrote:
[Quoted Text] > If that's the case, I no longer have SP2 installed, along with all the other
> security updates that I need. I tried to install IE7 for x64, not x32. It
> wouldn't install.
|
|
Bobby, what if you have your factory image on your drive, in other words
instead of recovery disks they partitioned the drive and placed it
there. Won't you erase that if you format the drive?
Thanks
Karen
"Bobby Johnson" <rjohnson[ at ]aol.NOSPAM.com> wrote in message
news:egyE1XvTJHA.3952[ at ]TK2MSFTNGP06.phx.gbl...
[Quoted Text] > Then I would recommend saving data you need off the system and doing a
> clean install of Win x64, being sure to do a complete format of the
> drive when asked.
>
>
> Denise wrote:
>> If that's the case, I no longer have SP2 installed, along with all
>> the other security updates that I need. I tried to install IE7 for
>> x64, not x32. It wouldn't install.
>
|
|
I can't answer for all systems, but on my Dell laptop there
are 2 partitions that are hidden and the re-install disc
only shows the system partition and gives me the option of a
quick format or a full format.
You'll have to check with the manufacturer/vendor of your
system to get the correct answer for your specific case.
However, Denise has specified in previous posts that she has
re-installed her system on more than one occasion so I would
speculate she is not dealing with this type situation.
Karen wrote:
[Quoted Text] > Bobby, what if you have your factory image on your drive, in other words
> instead of recovery disks they partitioned the drive and placed it
> there. Won't you erase that if you format the drive?
>
> Thanks
>
> Karen
>
>
> "Bobby Johnson" <rjohnson[ at ]aol.NOSPAM.com> wrote in message
> news:egyE1XvTJHA.3952[ at ]TK2MSFTNGP06.phx.gbl...
>> Then I would recommend saving data you need off the system and doing a
>> clean install of Win x64, being sure to do a complete format of the
>> drive when asked.
>>
>>
>> Denise wrote:
>>> If that's the case, I no longer have SP2 installed, along with all
>>> the other security updates that I need. I tried to install IE7 for
>>> x64, not x32. It wouldn't install.
>>
>
|
|
I went to a lot of MS sites yesterday and read up on reasons where MS Updates
will no longer update. Most people were able to receive the updates but they
wouldn't install, so I had a lot of sifting to do. I also don't have Vista
so that let out a lot of information also.
In Services, I put everything on Automatic and Started. The only one that
wouldn't start was Automatic Updates. Error 1083: The Executable Program
that this service is configures to run in does not implement the service.
The service is not started."
Since I did a Repair of Windows, one would think that whatever service is
needed would have been installed, but evidently it wasn't.
I was able to download SP1 but when it started to install, I received a
message that it was already installed.
I downloaded SP 2 for XP Pro x64 and it installed, so in that area, I'm
doing ok. I might be able to manually download and install updates but I
don't know which ones I need. In Add/Remove Programs, there are a number of
updates. I can only think that they were downloaded with SP2.
I was also able to download and install IE7 for x64 after I installed SP2.
I tried stopping BITS but I received a messaged (to paraphrase) BITS wasn't
started and couldn't be started.
It seems that my problem has to do with WUAUENG1.dll. I put it in a batch
file with other dll's and all the other installed (or whatever they do) but
WUAUENG1.dll wouldn't. I received another message that said "The Automated
Update service is not stared. Could not start the Automatic UIpdates on
Local Computer."
I'm not connected via a proxy server. I have Comcast.
I don't have any hidden partitions. I have a 300G hdd and all but about 1G
isn't accounted for.
This is where everything stands right now. I'll be doing more digging to
see if I can come up with something else. I think that getting SP2 and IE7
to install was a a good step in the right direction. All I need now is to
get Auto Updates to work.
--
Denise
"Juergen Kluth" wrote:
[Quoted Text]
|
|
Sorry to say, I have not the time to read this entire thread.
As for the problem:
I might try
http://support.microsoft.com/kb/290301
followed by
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
--
Tom
MSMVP 1998-2007
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:5D3A7B8E-A3D1-4C43-8F42-70DD8E2CD883[ at ]microsoft.com...
[Quoted Text] >I went to a lot of MS sites yesterday and read up on reasons where MS >Updates > will no longer update. Most people were able to receive the updates but > they > wouldn't install, so I had a lot of sifting to do. I also don't have > Vista > so that let out a lot of information also. > > In Services, I put everything on Automatic and Started. The only one that > wouldn't start was Automatic Updates. Error 1083: The Executable Program > that this service is configures to run in does not implement the service. > The service is not started." > > Since I did a Repair of Windows, one would think that whatever service is > needed would have been installed, but evidently it wasn't. > > I was able to download SP1 but when it started to install, I received a > message that it was already installed. > > I downloaded SP 2 for XP Pro x64 and it installed, so in that area, I'm > doing ok. I might be able to manually download and install updates but I > don't know which ones I need. In Add/Remove Programs, there are a number > of > updates. I can only think that they were downloaded with SP2. > > I was also able to download and install IE7 for x64 after I installed SP2. > > I tried stopping BITS but I received a messaged (to paraphrase) BITS > wasn't > started and couldn't be started. > > It seems that my problem has to do with WUAUENG1.dll. I put it in a batch > file with other dll's and all the other installed (or whatever they do) > but > WUAUENG1.dll wouldn't. I received another message that said "The > Automated > Update service is not stared. Could not start the Automatic UIpdates on > Local Computer." > > I'm not connected via a proxy server. I have Comcast. > > I don't have any hidden partitions. I have a 300G hdd and all but about > 1G > isn't accounted for. > > This is where everything stands right now. I'll be doing more digging to > see if I can come up with something else. I think that getting SP2 and > IE7 > to install was a a good step in the right direction. All I need now is to > get Auto Updates to work. > > -- > Denise > > > > > "Juergen Kluth" wrote: > >> http://support.microsoft.com/kb/555989/en-us>> >> they could have used the avebriation "start windows" >> >> jk >> >> >>
|
|
The first link was Installer Cleanup utility. It was very vague. It didn't
seem that it would clean up leftover remnants but entire programs, so I chose
not to use it.
The second link gave me a very good laugh. I chose to download and install
Windows6.0-KB942288-v2-x64.msu
After it downloaded, I tried to install it. I received a message that MS
didn't recognize the file type (paraphrasing again) and I was sent to this
site:
"File Type: Unknown
Description: Windows does not recognize this file type.
You may search the following Web site for related software and information:
.. . ."
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] > Sorry to say, I have not the time to read this entire thread. > As for the problem: > > I might try > http://support.microsoft.com/kb/290301> > followed by > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en> -- > > Tom > MSMVP 1998-2007 > > > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:5D3A7B8E-A3D1-4C43-8F42-70DD8E2CD883[ at ]microsoft.com... > >I went to a lot of MS sites yesterday and read up on reasons where MS > >Updates > > will no longer update. Most people were able to receive the updates but > > they > > wouldn't install, so I had a lot of sifting to do. I also don't have > > Vista > > so that let out a lot of information also. > > > > In Services, I put everything on Automatic and Started. The only one that > > wouldn't start was Automatic Updates. Error 1083: The Executable Program > > that this service is configures to run in does not implement the service. > > The service is not started." > > > > Since I did a Repair of Windows, one would think that whatever service is > > needed would have been installed, but evidently it wasn't. > > > > I was able to download SP1 but when it started to install, I received a > > message that it was already installed. > > > > I downloaded SP 2 for XP Pro x64 and it installed, so in that area, I'm > > doing ok. I might be able to manually download and install updates but I > > don't know which ones I need. In Add/Remove Programs, there are a number > > of > > updates. I can only think that they were downloaded with SP2. > > > > I was also able to download and install IE7 for x64 after I installed SP2. > > > > I tried stopping BITS but I received a messaged (to paraphrase) BITS > > wasn't > > started and couldn't be started. > > > > It seems that my problem has to do with WUAUENG1.dll. I put it in a batch > > file with other dll's and all the other installed (or whatever they do) > > but > > WUAUENG1.dll wouldn't. I received another message that said "The > > Automated > > Update service is not stared. Could not start the Automatic UIpdates on > > Local Computer." > > > > I'm not connected via a proxy server. I have Comcast. > > > > I don't have any hidden partitions. I have a 300G hdd and all but about > > 1G > > isn't accounted for. > > > > This is where everything stands right now. I'll be doing more digging to > > see if I can come up with something else. I think that getting SP2 and > > IE7 > > to install was a a good step in the right direction. All I need now is to > > get Auto Updates to work. > > > > -- > > Denise > > > > > > > > > > "Juergen Kluth" wrote: > > > >> http://support.microsoft.com/kb/555989/en-us> >> > >> they could have used the avebriation "start windows" > >> > >> jk > >> > >> > >> > > |
|
I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
Microsoft is a barrel of laughs!
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] > Sorry to say, I have not the time to read this entire thread. > As for the problem: > > I might try > http://support.microsoft.com/kb/290301> > followed by > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en> -- > > Tom > MSMVP 1998-2007 > > > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:5D3A7B8E-A3D1-4C43-8F42-70DD8E2CD883[ at ]microsoft.com... > >I went to a lot of MS sites yesterday and read up on reasons where MS > >Updates > > will no longer update. Most people were able to receive the updates but > > they > > wouldn't install, so I had a lot of sifting to do. I also don't have > > Vista > > so that let out a lot of information also. > > > > In Services, I put everything on Automatic and Started. The only one that > > wouldn't start was Automatic Updates. Error 1083: The Executable Program > > that this service is configures to run in does not implement the service. > > The service is not started." > > > > Since I did a Repair of Windows, one would think that whatever service is > > needed would have been installed, but evidently it wasn't. > > > > I was able to download SP1 but when it started to install, I received a > > message that it was already installed. > > > > I downloaded SP 2 for XP Pro x64 and it installed, so in that area, I'm > > doing ok. I might be able to manually download and install updates but I > > don't know which ones I need. In Add/Remove Programs, there are a number > > of > > updates. I can only think that they were downloaded with SP2. > > > > I was also able to download and install IE7 for x64 after I installed SP2. > > > > I tried stopping BITS but I received a messaged (to paraphrase) BITS > > wasn't > > started and couldn't be started. > > > > It seems that my problem has to do with WUAUENG1.dll. I put it in a batch > > file with other dll's and all the other installed (or whatever they do) > > but > > WUAUENG1.dll wouldn't. I received another message that said "The > > Automated > > Update service is not stared. Could not start the Automatic UIpdates on > > Local Computer." > > > > I'm not connected via a proxy server. I have Comcast. > > > > I don't have any hidden partitions. I have a 300G hdd and all but about > > 1G > > isn't accounted for. > > > > This is where everything stands right now. I'll be doing more digging to > > see if I can come up with something else. I think that getting SP2 and > > IE7 > > to install was a a good step in the right direction. All I need now is to > > get Auto Updates to work. > > > > -- > > Denise > > > > > > > > > > "Juergen Kluth" wrote: > > > >> http://support.microsoft.com/kb/555989/en-us> >> > >> they could have used the avebriation "start windows" > >> > >> jk > >> > >> > >> > > |
|
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:6E430E93-8162-4F32-A022-24619E57EF6B[ at ]microsoft.com...
[Quoted Text] > The first link was Installer Cleanup utility. It was very vague. It
> didn't
> seem that it would clean up leftover remnants but entire programs, so I
> chose
> not to use it.
I don't know what geve you the impression that it removed entire programs.
This is a relevant excerpt from the page;
/Begin quote
You can use the utility to remove installation information for programs that
were installed by using Windows Installer. Be aware that Windows Installer
CleanUp Utility will not remove the actual program from your computer.
However, it will remove the installation files so that you can start the
installation, upgrade, or uninstall over.
/End quote
Note, "Windows Installer CleanUp Utility will not remove the actual program
....."
Regardless, you must do as you see fit.
>
> The second link gave me a very good laugh. I chose to download and
> install
> Windows6.0-KB942288-v2-x64.msu
>
> After it downloaded, I tried to install it. I received a message that MS
> didn't recognize the file type (paraphrasing again) and I was sent to this
> site:
>
> "File Type: Unknown
>
> Description: Windows does not recognize this file type.
>
> You may search the following Web site for related software and
> information:
> . . ."
>
> --
> Denise
>
I see by you other post-in-reply that you had greater success by selecting
the correct download for the OS you have indtalled.
Tom
{Snip}
|
|
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
[Quoted Text] >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
>
> Microsoft is a barrel of laughs!
>
> --
> Denise
>
OK. That might be some progress. Can you now get updated?
--
Tom
MSMVP 1998-2007
{Snip}
|
|
You are prooved to be the most psychic stable person i know
jk
|
|
No, I still can't get updates. It has something to do with a file named
WUAUENG1.dll. For some reason, I don't have it, even though I repaired
Windows.
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] >
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
> >
> > Microsoft is a barrel of laughs!
> >
> > --
> > Denise
> >
>
> OK. That might be some progress. Can you now get updated?
> --
>
> Tom
> MSMVP 1998-2007
>
>
> {Snip}
>
>
|
|
Do you mean psychic or psychotic? LOL!
--
Denise
"Juergen Kluth" wrote:
[Quoted Text] > You are prooved to be the most psychic stable person i know
> jk
>
>
>
|
|
I no longer have the program installed but there was a warning that a person
needs to be very careful because it could remove entire programs
(paraphrasing).
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] >
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:6E430E93-8162-4F32-A022-24619E57EF6B[ at ]microsoft.com...
> > The first link was Installer Cleanup utility. It was very vague. It
> > didn't
> > seem that it would clean up leftover remnants but entire programs, so I
> > chose
> > not to use it.
>
> I don't know what geve you the impression that it removed entire programs.
> This is a relevant excerpt from the page;
> /Begin quote
> You can use the utility to remove installation information for programs that
> were installed by using Windows Installer. Be aware that Windows Installer
> CleanUp Utility will not remove the actual program from your computer.
> However, it will remove the installation files so that you can start the
> installation, upgrade, or uninstall over.
> /End quote
>
> Note, "Windows Installer CleanUp Utility will not remove the actual program
> ....."
>
> Regardless, you must do as you see fit.
>
> >
> > The second link gave me a very good laugh. I chose to download and
> > install
> > Windows6.0-KB942288-v2-x64.msu
> >
> > After it downloaded, I tried to install it. I received a message that MS
> > didn't recognize the file type (paraphrasing again) and I was sent to this
> > site:
> >
> > "File Type: Unknown
> >
> > Description: Windows does not recognize this file type.
> >
> > You may search the following Web site for related software and
> > information:
> > . . ."
> >
> > --
> > Denise
> >
>
> I see by you other post-in-reply that you had greater success by selecting
> the correct download for the OS you have indtalled.
>
> Tom
>
> {Snip}
>
>
|
|
I just reinstalled it so that I can give you the exact wording of the
message: 'Continuing further will make permanent changes to your system. You
may need to reinstall some or all applications on your system that used the
Windows Installer technology to be installed. If you do not want to proceed,
please press the Exit button now. Choosing Remove will make the permanent
changes.'
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] >
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:6E430E93-8162-4F32-A022-24619E57EF6B[ at ]microsoft.com...
> > The first link was Installer Cleanup utility. It was very vague. It
> > didn't
> > seem that it would clean up leftover remnants but entire programs, so I
> > chose
> > not to use it.
>
> I don't know what geve you the impression that it removed entire programs.
> This is a relevant excerpt from the page;
> /Begin quote
> You can use the utility to remove installation information for programs that
> were installed by using Windows Installer. Be aware that Windows Installer
> CleanUp Utility will not remove the actual program from your computer.
> However, it will remove the installation files so that you can start the
> installation, upgrade, or uninstall over.
> /End quote
>
> Note, "Windows Installer CleanUp Utility will not remove the actual program
> ....."
>
> Regardless, you must do as you see fit.
>
> >
> > The second link gave me a very good laugh. I chose to download and
> > install
> > Windows6.0-KB942288-v2-x64.msu
> >
> > After it downloaded, I tried to install it. I received a message that MS
> > didn't recognize the file type (paraphrasing again) and I was sent to this
> > site:
> >
> > "File Type: Unknown
> >
> > Description: Windows does not recognize this file type.
> >
> > You may search the following Web site for related software and
> > information:
> > . . ."
> >
> > --
> > Denise
> >
>
> I see by you other post-in-reply that you had greater success by selecting
> the correct download for the OS you have indtalled.
>
> Tom
>
> {Snip}
>
>
|
|
Thanks for the clarifying, further information.
Tom
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:B34C06A9-B938-45A6-9198-7DC5233901E1[ at ]microsoft.com...
[Quoted Text] >I just reinstalled it so that I can give you the exact wording of the
> message: 'Continuing further will make permanent changes to your system.
> You
> may need to reinstall some or all applications on your system that used
> the
> Windows Installer technology to be installed. If you do not want to
> proceed,
> please press the Exit button now. Choosing Remove will make the permanent
> changes.'
> --
> Denise
>
>
>
> "Tom Ferguson" wrote:
>
>>
>> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> news:6E430E93-8162-4F32-A022-24619E57EF6B[ at ]microsoft.com...
>> > The first link was Installer Cleanup utility. It was very vague. It
>> > didn't
>> > seem that it would clean up leftover remnants but entire programs, so I
>> > chose
>> > not to use it.
>>
>> I don't know what geve you the impression that it removed entire
>> programs.
>> This is a relevant excerpt from the page;
>> /Begin quote
>> You can use the utility to remove installation information for programs
>> that
>> were installed by using Windows Installer. Be aware that Windows
>> Installer
>> CleanUp Utility will not remove the actual program from your computer.
>> However, it will remove the installation files so that you can start the
>> installation, upgrade, or uninstall over.
>> /End quote
>>
>> Note, "Windows Installer CleanUp Utility will not remove the actual
>> program
>> ....."
>>
>> Regardless, you must do as you see fit.
>>
>> >
>> > The second link gave me a very good laugh. I chose to download and
>> > install
>> > Windows6.0-KB942288-v2-x64.msu
>> >
>> > After it downloaded, I tried to install it. I received a message that
>> > MS
>> > didn't recognize the file type (paraphrasing again) and I was sent to
>> > this
>> > site:
>> >
>> > "File Type: Unknown
>> >
>> > Description: Windows does not recognize this file type.
>> >
>> > You may search the following Web site for related software and
>> > information:
>> > . . ."
>> >
>> > --
>> > Denise
>> >
>>
>> I see by you other post-in-reply that you had greater success by
>> selecting
>> the correct download for the OS you have indtalled.
>>
>> Tom
>>
>> {Snip}
>>
>>
|
|
Do you have a file called wuaueng.dll? It is usually in the
\windows\system32 directory. It is the "windows update agent".
--
Tom
MSMVP 1998-2007
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:3895A652-3D4F-4ED4-BDE8-4959C6E513A3[ at ]microsoft.com...
[Quoted Text] > No, I still can't get updates. It has something to do with a file named
> WUAUENG1.dll. For some reason, I don't have it, even though I repaired
> Windows.
> --
> Denise
>
>
>
> "Tom Ferguson" wrote:
>
>>
>> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
>> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
>> >
>> > Microsoft is a barrel of laughs!
>> >
>> > --
>> > Denise
>> >
>>
>> OK. That might be some progress. Can you now get updated?
>> --
>>
>> Tom
>> MSMVP 1998-2007
>>
>>
>> {Snip}
>>
>>
|
|
It depends on,
whether you have your local microsoft dealer for lunch with potatoes,
vegetables and some tasty souce
or some parts of him
JK
;-)
|
|
As I mentioned in the post before yours "It has something to do with a file
named
WUAUENG1.dll. For some reason, I don't have it, even though I repaired
Windows."
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] > Do you have a file called wuaueng.dll? It is usually in the
> \windows\system32 directory. It is the "windows update agent".
> --
>
> Tom
> MSMVP 1998-2007
>
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:3895A652-3D4F-4ED4-BDE8-4959C6E513A3[ at ]microsoft.com...
> > No, I still can't get updates. It has something to do with a file named
> > WUAUENG1.dll. For some reason, I don't have it, even though I repaired
> > Windows.
> > --
> > Denise
> >
> >
> >
> > "Tom Ferguson" wrote:
> >
> >>
> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> >> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
> >> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
> >> >
> >> > Microsoft is a barrel of laughs!
> >> >
> >> > --
> >> > Denise
> >> >
> >>
> >> OK. That might be some progress. Can you now get updated?
> >> --
> >>
> >> Tom
> >> MSMVP 1998-2007
> >>
> >>
> >> {Snip}
> >>
> >>
>
>
|
|
By your reply, I take it that you intend readers to assume that, because you
do not have WUAUENG1.dll, you also do not have wuaueng.dll. Through the
years of answering posts here and other newsgroups, I have learned to try to
make as few assumptions as possible. Thus, I asked a direct question to
which you provided an indirect answer. OK. I will now infer that you do not
have wuaueng.dll either. [They are actually the same file under a different
name; however, I'm not going into installer behavior here].
At his point, I would completely remove the operating system partition and
reinstall from the installation media or known good image or backup.
Alternately, I would suggest a repair install on top of the present one
except that would probably leave you still unable to get updates. There is
an advantage though. The operating system is now in a well-defined state and
the fix for it in that circumstance is given in an MSKB article.
Good luck.
--
Tom
MSMVP 1998-2007
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:4D8D4B0D-5399-4179-9604-352F677D281D[ at ]microsoft.com...
[Quoted Text] > As I mentioned in the post before yours "It has something to do with a
> file
> named
> WUAUENG1.dll. For some reason, I don't have it, even though I repaired
> Windows."
>
> --
> Denise
>
>
>
>
>
> "Tom Ferguson" wrote:
>
>> Do you have a file called wuaueng.dll? It is usually in the
>> \windows\system32 directory. It is the "windows update agent".
>> --
>>
>> Tom
>> MSMVP 1998-2007
>>
>>
>> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> news:3895A652-3D4F-4ED4-BDE8-4959C6E513A3[ at ]microsoft.com...
>> > No, I still can't get updates. It has something to do with a file
>> > named
>> > WUAUENG1.dll. For some reason, I don't have it, even though I repaired
>> > Windows.
>> > --
>> > Denise
>> >
>> >
>> >
>> > "Tom Ferguson" wrote:
>> >
>> >>
>> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> >> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
>> >> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
>> >> >
>> >> > Microsoft is a barrel of laughs!
>> >> >
>> >> > --
>> >> > Denise
>> >> >
>> >>
>> >> OK. That might be some progress. Can you now get updated?
>> >> --
>> >>
>> >> Tom
>> >> MSMVP 1998-2007
>> >>
>> >>
>> >> {Snip}
>> >>
>> >>
>>
>>
|
|
|
|
A few days ago, I contacted MS Help. These are the instructions I received.
I followed them but they failed and I still can't start Updates:
--------------------------------------------------------------------------------
1. Click Start, Run, type: notepad C:\AU.reg and press Enter. Choose Yes
when you are prompted.
2. Copy the following text and then paste them into the opened Notepad window:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
"Description"="Enables the download and installation of Windows updates. If
this service is disabled, this computer will not be able to use the Automatic
Updates feature or the Windows Update Web site."
"DisplayName"="Automatic Updates"
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,
6b,00,20,00,77,00,75,00,67,00,72,00,6f,00,75,00,70,00,00,00
"ObjectName"="LocalSystem"
"Start"=dword:00000002
"Type"=dword:00000020
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,
00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,61,00,75,00,
73,00,65,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]
"Security"=hex:01,00,14,80,a0,00,00,00,ac,00,00,00,14,00,00,00,30,00,00,00,02,
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,
00,00,02,00,70,00,04,00,00,00,00,00,18,00,fd,01,02,00,01,01,00,00,00,00,00,
05,12,00,00,00,00,00,00,00,00,00,1c,00,ff,01,0f,00,01,02,00,00,00,00,00,05,
20,00,00,00,20,02,00,00,00,00,34,00,00,00,18,00,8d,01,02,00,01,01,00,00,00,
00,00,05,0b,00,00,00,20,02,00,00,00,00,1c,00,fd,01,02,00,01,02,00,00,00,00,
00,05,20,00,00,00,23,02,00,00,00,00,34,00,01,01,00,00,00,00,00,05,12,00,00,
00,01,01,00,00,00,00,00,05,12,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
"0"="Root\\LEGACY_WUAUSERV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
3. After we paste the above text, please close the Notepad window. Choose
Yes when you are prompted to save the file.
4. Click Start, click Run, type in REGEDIT and press Enter.
5. Locate the following key by clicking the PLUS(+) sign:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
6. If this key exists, please right click it and select Delete.
7. Double click C:\AU.reg to import the registry key and select OK.
8. Restart your computer.
I appreciate your understanding that it may take some time to troubleshoot
this issue. I truly hope the problem can be resolved by our mutual efforts.
Thanks for your patience and cooperation.
--------------------------------------------------------------------------------
It surprises me that MS doesn't readily know the reason for and the
resolution of this problem.
I'm going to wait until MS has run out of suggestions prior to doing a
format. I just formatted my pc about 4 to 5 weeks ago. I had no problems
getting updates until I installed and uninstalled several diagnostic
programs. I believe that one of them, when uninstalled, caused this problem.
--
Denise
"Tom Ferguson" wrote:
[Quoted Text] > By your reply, I take it that you intend readers to assume that, because you
> do not have WUAUENG1.dll, you also do not have wuaueng.dll. Through the
> years of answering posts here and other newsgroups, I have learned to try to
> make as few assumptions as possible. Thus, I asked a direct question to
> which you provided an indirect answer. OK. I will now infer that you do not
> have wuaueng.dll either. [They are actually the same file under a different
> name; however, I'm not going into installer behavior here].
>
> At his point, I would completely remove the operating system partition and
> reinstall from the installation media or known good image or backup.
>
> Alternately, I would suggest a repair install on top of the present one
> except that would probably leave you still unable to get updates. There is
> an advantage though. The operating system is now in a well-defined state and
> the fix for it in that circumstance is given in an MSKB article.
>
> Good luck.
> --
>
> Tom
> MSMVP 1998-2007
>
>
>
>
>
>
>
>
> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> news:4D8D4B0D-5399-4179-9604-352F677D281D[ at ]microsoft.com...
> > As I mentioned in the post before yours "It has something to do with a
> > file
> > named
> > WUAUENG1.dll. For some reason, I don't have it, even though I repaired
> > Windows."
> >
> > --
> > Denise
> >
> >
> >
> >
> >
> > "Tom Ferguson" wrote:
> >
> >> Do you have a file called wuaueng.dll? It is usually in the
> >> \windows\system32 directory. It is the "windows update agent".
> >> --
> >>
> >> Tom
> >> MSMVP 1998-2007
> >>
> >>
> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> >> news:3895A652-3D4F-4ED4-BDE8-4959C6E513A3[ at ]microsoft.com...
> >> > No, I still can't get updates. It has something to do with a file
> >> > named
> >> > WUAUENG1.dll. For some reason, I don't have it, even though I repaired
> >> > Windows.
> >> > --
> >> > Denise
> >> >
> >> >
> >> >
> >> > "Tom Ferguson" wrote:
> >> >
> >> >>
> >> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
> >> >> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
> >> >> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it installed.
> >> >> >
> >> >> > Microsoft is a barrel of laughs!
> >> >> >
> >> >> > --
> >> >> > Denise
> >> >> >
> >> >>
> >> >> OK. That might be some progress. Can you now get updated?
> >> >> --
> >> >>
> >> >> Tom
> >> >> MSMVP 1998-2007
> >> >>
> >> >>
> >> >> {Snip}
> >> >>
> >> >>
> >>
> >>
>
>
|
|
That is something you should tell them. I draw you attention to this
information in their message to you, "I appreciate your understanding that
it may take some time to troubleshoot this issue. I truly hope the problem
can be resolved by our mutual efforts.
Thanks for your patience and cooperation."
I agree that in might prove worthwhile to go through the process with them
before resorting to the more extreme step I suggested of partition removal
and re-installation.
Good luck.
--
Tom
MSMVP 1998-2007
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:B4F88B9A-8C42-4B31-9A00-FEBD45544A99[ at ]microsoft.com...
[Quoted Text] >A few days ago, I contacted MS Help. These are the instructions I
>received.
> I followed them but they failed and I still can't start Updates:
>
> --------------------------------------------------------------------------------
>
> 1. Click Start, Run, type: notepad C:\AU.reg and press Enter. Choose Yes
> when you are prompted.
>
> 2. Copy the following text and then paste them into the opened Notepad
> window:
>
> Windows Registry Editor Version 5.00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
>
> "Description"="Enables the download and installation of Windows updates.
> If
> this service is disabled, this computer will not be able to use the
> Automatic
> Updates feature or the Windows Update Web site."
>
> "DisplayName"="Automatic Updates"
>
> "ErrorControl"=dword:00000001
>
> "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,
> 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,
> 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,
> 6b,00,20,00,77,00,75,00,67,00,72,00,6f,00,75,00,70,00,00,00
>
> "ObjectName"="LocalSystem"
>
> "Start"=dword:00000002
>
> "Type"=dword:00000020
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
>
> "ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,
> 00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,61,00,75,00,
> 73,00,65,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]
>
> "Security"=hex:01,00,14,80,a0,00,00,00,ac,00,00,00,14,00,00,00,30,00,00,00,02,
> 00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,
> 00,00,02,00,70,00,04,00,00,00,00,00,18,00,fd,01,02,00,01,01,00,00,00,00,00,
> 05,12,00,00,00,00,00,00,00,00,00,1c,00,ff,01,0f,00,01,02,00,00,00,00,00,05,
> 20,00,00,00,20,02,00,00,00,00,34,00,00,00,18,00,8d,01,02,00,01,01,00,00,00,
> 00,00,05,0b,00,00,00,20,02,00,00,00,00,1c,00,fd,01,02,00,01,02,00,00,00,00,
> 00,05,20,00,00,00,23,02,00,00,00,00,34,00,01,01,00,00,00,00,00,05,12,00,00,
> 00,01,01,00,00,00,00,00,05,12,00,00,00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
>
> "0"="Root\\LEGACY_WUAUSERV\\0000"
>
> "Count"=dword:00000001
>
> "NextInstance"=dword:00000001
>
> 3. After we paste the above text, please close the Notepad window. Choose
> Yes when you are prompted to save the file.
>
> 4. Click Start, click Run, type in REGEDIT and press Enter.
>
> 5. Locate the following key by clicking the PLUS(+) sign:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
>
> 6. If this key exists, please right click it and select Delete.
>
> 7. Double click C:\AU.reg to import the registry key and select OK.
>
> 8. Restart your computer.
>
> I appreciate your understanding that it may take some time to troubleshoot
> this issue. I truly hope the problem can be resolved by our mutual
> efforts.
> Thanks for your patience and cooperation.
>
> --------------------------------------------------------------------------------
>
> It surprises me that MS doesn't readily know the reason for and the
> resolution of this problem.
>
> I'm going to wait until MS has run out of suggestions prior to doing a
> format. I just formatted my pc about 4 to 5 weeks ago. I had no problems
> getting updates until I installed and uninstalled several diagnostic
> programs. I believe that one of them, when uninstalled, caused this
> problem.
>
> --
> Denise
>
>
>
> "Tom Ferguson" wrote:
>
>> By your reply, I take it that you intend readers to assume that, because
>> you
>> do not have WUAUENG1.dll, you also do not have wuaueng.dll. Through the
>> years of answering posts here and other newsgroups, I have learned to try
>> to
>> make as few assumptions as possible. Thus, I asked a direct question to
>> which you provided an indirect answer. OK. I will now infer that you do
>> not
>> have wuaueng.dll either. [They are actually the same file under a
>> different
>> name; however, I'm not going into installer behavior here].
>>
>> At his point, I would completely remove the operating system partition
>> and
>> reinstall from the installation media or known good image or backup.
>>
>> Alternately, I would suggest a repair install on top of the present one
>> except that would probably leave you still unable to get updates. There
>> is
>> an advantage though. The operating system is now in a well-defined state
>> and
>> the fix for it in that circumstance is given in an MSKB article.
>>
>> Good luck.
>> --
>>
>> Tom
>> MSMVP 1998-2007
>>
>>
>>
>>
>>
>>
>>
>>
>> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> news:4D8D4B0D-5399-4179-9604-352F677D281D[ at ]microsoft.com...
>> > As I mentioned in the post before yours "It has something to do with a
>> > file
>> > named
>> > WUAUENG1.dll. For some reason, I don't have it, even though I repaired
>> > Windows."
>> >
>> > --
>> > Denise
>> >
>> >
>> >
>> >
>> >
>> > "Tom Ferguson" wrote:
>> >
>> >> Do you have a file called wuaueng.dll? It is usually in the
>> >> \windows\system32 directory. It is the "windows update agent".
>> >> --
>> >>
>> >> Tom
>> >> MSMVP 1998-2007
>> >>
>> >>
>> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> >> news:3895A652-3D4F-4ED4-BDE8-4959C6E513A3[ at ]microsoft.com...
>> >> > No, I still can't get updates. It has something to do with a file
>> >> > named
>> >> > WUAUENG1.dll. For some reason, I don't have it, even though I
>> >> > repaired
>> >> > Windows.
>> >> > --
>> >> > Denise
>> >> >
>> >> >
>> >> >
>> >> > "Tom Ferguson" wrote:
>> >> >
>> >> >>
>> >> >> "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
>> >> >> news:BA57173D-F768-4E70-A29D-AD7EA3297343[ at ]microsoft.com...
>> >> >> >I then chose WindowsServer2003-KB942288-v4-x64.exe and it
>> >> >> >installed.
>> >> >> >
>> >> >> > Microsoft is a barrel of laughs!
>> >> >> >
>> >> >> > --
>> >> >> > Denise
>> >> >> >
>> >> >>
>> >> >> OK. That might be some progress. Can you now get updated?
>> >> >> --
>> >> >>
>> >> >> Tom
>> >> >> MSMVP 1998-2007
>> >> >>
>> >> >>
>> >> >> {Snip}
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>
|
|
This problem is resolved.
This problem started because of wups. I decided to manually chose updates
and install them, only ones that I knew were for my os. The more MS/Windows
programs/files that I successfully installed, the problem with wups
eventually disappeared. Then I started having a problem with wuaueng.dll.
It seemed like there was no resolution to the problem because I have XP Pro
x64. As I read through many sites, I found that solutions were only
available for 32-bit systems, Vista and Server 2003. I had contacted MS and
the fixes that I was given didn't work. I had installed the update for
Windows Installer and that seemed to make matters worse, however, I couldn't
uninstall it.
I think it was by luck or divine intervention that I found the solution at
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=993fbbbb-d5a3-4e52-b687-74c0e21823ee&cat=&lang=&cr=&sloc=&p=1.
It description of the site is, 'Updates are not installed successfully from
Windows Update, from Microsoft Update, or by using Automatic Updates after
you perform a new Windows XP installation or you repair a Windows XP
installation." This is because the wups file was included in the Repair or
format. (explained below)
http://support.microsoft.com/kb/943144
'This problem occurs because of how the Windows XP repair operation replaces
Windows system files. When you repair a Windows installation by using a
Windows XP CD, the repair operation performs both of the following operations:
It replaces all the Windows system files with the corresponding files from
the CD.
Note This includes the Windows Update files. It restores the Windows
registry.
The latest version of Windows Update includes a file that was not available
in the release version of Windows XP. This file is named Wups2.dll.
Therefore, after the repair operation is complete, the following situation
exists:
The Wups2.dll file remains on the computer.
The registry entries that correspond to this file are missing.
Because the registry files that correspond to the Wups2.dll file are
missing, update installations are unsuccessful.'
I was able to get MS/Windows Updates again. Unfortunately, after all were
installed, I lost connection to the internet and couldn't create another
connection (I'm on my daughter's computer now). I contacted my isp and we
ran a number of tests and I was told that my network card is bad.
It never just rains . . . it pours!
I thought that I'd post the solution to this problem so that other people
who have the same problem can go to these sites and get a quick solution.
--
Denise
"Denise" wrote:
[Quoted Text] > Hi,
>
> My copy of Windows has been validated for 2 years. I haven't received an
> update notification for the past week so I went to the update site. I
> received a message that said 'Windows Update has encountered an error and
> cannot display the requested page.' Is there a known reason for this and
> what can I do to fix it?
> --
> Denise
>
|
|
Hi Denise,
[Quoted Text] > > I was able to get MS/Windows Updates again. Unfortunately, after all
> > were
> installed, I lost connection to the internet and couldn't create another
> connection (I'm on my daughter's computer now). I contacted my isp and we
> ran a number of tests and I was told that my network card is bad.
How are you connected to the Internet through the Network Card? Wired or
Wirelessly?
Reinstall the Network Card Drivers, before assuming the Network Card is
bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
passcode. It is very possible that the passcode can become corrupted.
--
thecreator
"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:6A2CAA54-F3B5-4C49-A391-3ED1FA040A43[ at ]microsoft.com...
> This problem is resolved.
>
> This problem started because of wups. I decided to manually chose updates
> and install them, only ones that I knew were for my os. The more
> MS/Windows
> programs/files that I successfully installed, the problem with wups
> eventually disappeared. Then I started having a problem with wuaueng.dll.
> It seemed like there was no resolution to the problem because I have XP
> Pro
> x64. As I read through many sites, I found that solutions were only
> available for 32-bit systems, Vista and Server 2003. I had contacted MS
> and
> the fixes that I was given didn't work. I had installed the update for
> Windows Installer and that seemed to make matters worse, however, I
> couldn't
> uninstall it.
>
> I think it was by luck or divine intervention that I found the solution at
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=993fbbbb-d5a3-4e52-b687-74c0e21823ee&cat=&lang=&cr=&sloc=&p=1.
>
> It description of the site is, 'Updates are not installed successfully
> from
> Windows Update, from Microsoft Update, or by using Automatic Updates after
> you perform a new Windows XP installation or you repair a Windows XP
> installation." This is because the wups file was included in the Repair
> or
> format. (explained below)
>
> http://support.microsoft.com/kb/943144
>
> 'This problem occurs because of how the Windows XP repair operation
> replaces
> Windows system files. When you repair a Windows installation by using a
> Windows XP CD, the repair operation performs both of the following
> operations:
> It replaces all the Windows system files with the corresponding files from
> the CD.
>
> Note This includes the Windows Update files. It restores the Windows
> registry.
> The latest version of Windows Update includes a file that was not
> available
> in the release version of Windows XP. This file is named Wups2.dll.
> Therefore, after the repair operation is complete, the following situation
> exists:
> The Wups2.dll file remains on the computer.
> The registry entries that correspond to this file are missing.
> Because the registry files that correspond to the Wups2.dll file are
> missing, update installations are unsuccessful.'
>
> I was able to get MS/Windows Updates again. Unfortunately, after all were
> installed, I lost connection to the internet and couldn't create another
> connection (I'm on my daughter's computer now). I contacted my isp and we
> ran a number of tests and I was told that my network card is bad.
>
> It never just rains . . . it pours!
>
> I thought that I'd post the solution to this problem so that other people
> who have the same problem can go to these sites and get a quick solution.
> --
> Denise
>
>
>
>
>
> "Denise" wrote:
>
>> Hi,
>>
>> My copy of Windows has been validated for 2 years. I haven't received an
>> update notification for the past week so I went to the update site. I
>> received a message that said 'Windows Update has encountered an error and
>> cannot display the requested page.' Is there a known reason for this and
>> what can I do to fix it?
>> --
>> Denise
>>
|
|
" Reinstall the Network Card Drivers, before assuming the Network Card is
bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
passcode. It is very possible that the passcode can become corrupted."
The driver that I have is VIA Rhine Fast Ethernet Adapter. I went to VIA
Technologies but I kept getting sent to driver sites that sell drivers. I
decided to read some posts at forums that came with a Google search and
someone said that the Hyperion Pro 4 in 1 is the same thing. I have that
driver in my pc and I just installed it but I still can't connect. It says
that it's looking for my network address. I'm on my daughter's computer
again so I can't check out the exact words, but subnet mask is 0.0.0.0 and
the other one (Gateway ?) is also. That was the reason that I was told that
it was my network card. I checked the cable and looks fine, but it could
just be the cable.
If anyone can give me the addy for the VIA Rhine Fast Ethernet Adapter
(driver ?), I'd appreciate it.
The cable wire for the internet comes into my house and is connection to a
Netgear Wireless Gateway Modem/Router Combo and the cable is connected to my
computer. The wireless signal is sent to 2 computers in other parts of the
house. They have internet connection.
're-enter the SSID Signal Name and the passcode.' I don't know what an SSID
signal is. My isp has a WEP key number that I have but it has to be entered
at my isp's site, and I'm not connected. I also know my IP address, not sure
if it's the static address or not though and I can't connect to type it in
the address bar.
Thanks for your thoughts :)
--
Denise
"thecreator" wrote:
[Quoted Text] > Hi Denise, > > > > I was able to get MS/Windows Updates again. Unfortunately, after all > > > were > > installed, I lost connection to the internet and couldn't create another > > connection (I'm on my daughter's computer now). I contacted my isp and we > > ran a number of tests and I was told that my network card is bad. > > How are you connected to the Internet through the Network Card? Wired or > Wirelessly? > > Reinstall the Network Card Drivers, before assuming the Network Card is > bad and reboot. If Wirelessly, reenter your SSID Signal Name and the > passcode. It is very possible that the passcode can become corrupted. > > > -- > thecreator > > > > "Denise" <Denise[ at ]discussions.microsoft.com> wrote in message > news:6A2CAA54-F3B5-4C49-A391-3ED1FA040A43[ at ]microsoft.com... > > This problem is resolved. > > > > This problem started because of wups. I decided to manually chose updates > > and install them, only ones that I knew were for my os. The more > > MS/Windows > > programs/files that I successfully installed, the problem with wups > > eventually disappeared. Then I started having a problem with wuaueng.dll. > > It seemed like there was no resolution to the problem because I have XP > > Pro > > x64. As I read through many sites, I found that solutions were only > > available for 32-bit systems, Vista and Server 2003. I had contacted MS > > and > > the fixes that I was given didn't work. I had installed the update for > > Windows Installer and that seemed to make matters worse, however, I > > couldn't > > uninstall it. > > > > I think it was by luck or divine intervention that I found the solution at > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=993fbbbb-d5a3-4e52-b687-74c0e21823ee&cat=&lang=&cr=&sloc=&p=1.> > > > It description of the site is, 'Updates are not installed successfully > > from > > Windows Update, from Microsoft Update, or by using Automatic Updates after > > you perform a new Windows XP installation or you repair a Windows XP > > installation." This is because the wups file was included in the Repair > > or > > format. (explained below) > > > > http://support.microsoft.com/kb/943144> > > > 'This problem occurs because of how the Windows XP repair operation > > replaces > > Windows system files. When you repair a Windows installation by using a > > Windows XP CD, the repair operation performs both of the following > > operations: > > It replaces all the Windows system files with the corresponding files from > > the CD. > > > > Note This includes the Windows Update files. It restores the Windows > > registry. > > The latest version of Windows Update includes a file that was not > > available > > in the release version of Windows XP. This file is named Wups2.dll. > > Therefore, after the repair operation is complete, the following situation > > exists: > > The Wups2.dll file remains on the computer. > > The registry entries that correspond to this file are missing. > > Because the registry files that correspond to the Wups2.dll file are > > missing, update installations are unsuccessful.' > > > > I was able to get MS/Windows Updates again. Unfortunately, after all were > > installed, I lost connection to the internet and couldn't create another > > connection (I'm on my daughter's computer now). I contacted my isp and we > > ran a number of tests and I was told that my network card is bad. > > > > It never just rains . . . it pours! > > > > I thought that I'd post the solution to this problem so that other people > > who have the same problem can go to these sites and get a quick solution. > > -- > > Denise > > > > > > > > > > > > "Denise" wrote: > > > >> Hi, > >> > >> My copy of Windows has been validated for 2 years. I haven't received an > >> update notification for the past week so I went to the update site. I > >> received a message that said 'Windows Update has encountered an error and > >> cannot display the requested page.' Is there a known reason for this and > >> what can I do to fix it? > >> -- > >> Denise > >> > > > |
|
The 4-in-1 package does not have the Rhine Ethernet drivers.
You need to select "Ethernet (Networking/LAN/WLAN)" and
then select the appropriate driver package based on what
your motherboard actually has.
the URL is www.viaarena.com
Denise wrote:
[Quoted Text] > " Reinstall the Network Card Drivers, before assuming the Network Card is
> bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
> passcode. It is very possible that the passcode can become corrupted."
>
> The driver that I have is VIA Rhine Fast Ethernet Adapter. I went to VIA
> Technologies but I kept getting sent to driver sites that sell drivers. I
> decided to read some posts at forums that came with a Google search and
> someone said that the Hyperion Pro 4 in 1 is the same thing. I have that
> driver in my pc and I just installed it but I still can't connect. It says
> that it's looking for my network address. I'm on my daughter's computer
> again so I can't check out the exact words, but subnet mask is 0.0.0.0 and
> the other one (Gateway ?) is also. That was the reason that I was told that
> it was my network card. I checked the cable and looks fine, but it could
> just be the cable.
>
> If anyone can give me the addy for the VIA Rhine Fast Ethernet Adapter
> (driver ?), I'd appreciate it.
>
> The cable wire for the internet comes into my house and is connection to a
> Netgear Wireless Gateway Modem/Router Combo and the cable is connected to my
> computer. The wireless signal is sent to 2 computers in other parts of the
> house. They have internet connection.
>
> 're-enter the SSID Signal Name and the passcode.' I don't know what an SSID
> signal is. My isp has a WEP key number that I have but it has to be entered
> at my isp's site, and I'm not connected. I also know my IP address, not sure
> if it's the static address or not though and I can't connect to type it in
> the address bar.
>
> Thanks for your thoughts :)
|
|
Hi Bobby,
The site you recommended is the same site that I had gone to. None of the
drivers there are free. The site only recommends drivers that can be
purchased. I found the driver that I need but I would have had to sign up
and pay for the driver.
--
Denise
"Bobby Johnson" wrote:
[Quoted Text] > The 4-in-1 package does not have the Rhine Ethernet drivers.
> You need to select "Ethernet (Networking/LAN/WLAN)" and
> then select the appropriate driver package based on what
> your motherboard actually has.
>
> the URL is www.viaarena.com
>
>
> Denise wrote:
> > " Reinstall the Network Card Drivers, before assuming the Network Card is
> > bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
> > passcode. It is very possible that the passcode can become corrupted."
> >
> > The driver that I have is VIA Rhine Fast Ethernet Adapter. I went to VIA
> > Technologies but I kept getting sent to driver sites that sell drivers. I
> > decided to read some posts at forums that came with a Google search and
> > someone said that the Hyperion Pro 4 in 1 is the same thing. I have that
> > driver in my pc and I just installed it but I still can't connect. It says
> > that it's looking for my network address. I'm on my daughter's computer
> > again so I can't check out the exact words, but subnet mask is 0.0.0.0 and
> > the other one (Gateway ?) is also. That was the reason that I was told that
> > it was my network card. I checked the cable and looks fine, but it could
> > just be the cable.
> >
> > If anyone can give me the addy for the VIA Rhine Fast Ethernet Adapter
> > (driver ?), I'd appreciate it.
> >
> > The cable wire for the internet comes into my house and is connection to a
> > Netgear Wireless Gateway Modem/Router Combo and the cable is connected to my
> > computer. The wireless signal is sent to 2 computers in other parts of the
> > house. They have internet connection.
> >
> > 're-enter the SSID Signal Name and the passcode.' I don't know what an SSID
> > signal is. My isp has a WEP key number that I have but it has to be entered
> > at my isp's site, and I'm not connected. I also know my IP address, not sure
> > if it's the static address or not though and I can't connect to type it in
> > the address bar.
> >
> > Thanks for your thoughts :)
>
|
|
P.S.
If you clicked on the link from "Recommended: Click here to
run a free scan for all your PCs outdated drivers (Sponsor)"
it does take you to another site, but note that it plainly
states "(Sponsor)" which means it is not a VIA website!
Denise wrote:
[Quoted Text] > Hi Bobby,
>
> The site you recommended is the same site that I had gone to. None of the
> drivers there are free. The site only recommends drivers that can be
> purchased. I found the driver that I need but I would have had to sign up
> and pay for the driver.
|
|
http://www.viaarena.com/default.aspx?PageID=2&OSID=2&CatID=2460
will take you directly to the "Ethernet
(Networking/LAN/WLAN)" driver selection page for Windows XP
64-bit. You can alternately select Windows Server 2003 x64.
Denise wrote:
[Quoted Text] > Hi Bobby,
>
> The site you recommended is the same site that I had gone to. None of the
> drivers there are free. The site only recommends drivers that can be
> purchased. I found the driver that I need but I would have had to sign up
> and pay for the driver.
|
|
As an additional note:
Not reading carefully is exactly why people end up on
malicious web sites and then wonder what happened to their
computer!
Bobby Johnson wrote:
[Quoted Text] > P.S.
>
> If you clicked on the link from "Recommended: Click here to run a free
> scan for all your PCs outdated drivers (Sponsor)" it does take you to
> another site, but note that it plainly states "(Sponsor)" which means it
> is not a VIA website!
>
>
> Denise wrote:
>> Hi Bobby,
>>
>> The site you recommended is the same site that I had gone to. None of
>> the drivers there are free. The site only recommends drivers that can
>> be purchased. I found the driver that I need but I would have had to
>> sign up and pay for the driver.
|
|
Apparently my original response got lost somewhere.
The downloads from www.viaarena.com are free. I have been
downloading drivers from there for years and have never paid
for any of the downloads. www.viaarena.com is the support
site for VIA and has always been free.
What you have done is clicked on the links for their Sponsor
which takes you to a site offering too check your system and
charging for their service. You need to pay more attention
to what is posted on web sites and read carefully before you
go clicking on links. Careless clicking on links is how
unsuspecting surfers end up with malware on their computer
and then wonder why things are screwed up.
Denise wrote:
[Quoted Text] > Hi Bobby,
>
> The site you recommended is the same site that I had gone to. None of the
> drivers there are free. The site only recommends drivers that can be
> purchased. I found the driver that I need but I would have had to sign up
> and pay for the driver.
|
|
'Not reading carefully is exactly why people end up on
malicious web sites and then wonder what happened to their
computer!'
I couldn't agree with you more. If you read my last couple of posts, I am
using my daughter's computer so that a scan will do me no good. I need to
find a site that will have a free download of the driver so that I can put it
on a thumb drive and install it in my pc.
--
Denise
"Bobby Johnson" wrote:
[Quoted Text] > P.S.
>
> If you clicked on the link from "Recommended: Click here to
> run a free scan for all your PCs outdated drivers (Sponsor)"
> it does take you to another site, but note that it plainly
> states "(Sponsor)" which means it is not a VIA website!
>
>
> Denise wrote:
> > Hi Bobby,
> >
> > The site you recommended is the same site that I had gone to. None of the
> > drivers there are free. The site only recommends drivers that can be
> > purchased. I found the driver that I need but I would have had to sign up
> > and pay for the driver.
>
|
|
I clicked on the link again but found nothing. I chose South Bridge
integrated VT8231, VT8233, VT8235 & VT8237 (Rhine & Rhine II), which led me
here
http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124
I then clicked on VT8237 and was sent here
http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/
There are no links to download VIA Fast Ethernet Adapter on any of the above
mentioned websites.
I didn't click on links that want to sell drivers. I know better than that,
and I don't appreciate you speaking to me as a child who doesn't know better.
I'm internet saavy and I'm sure that I take better care of my computer than
you take care of yours.
I'll go to another forum for help. Being talked down to does suit me.
--
Denise
"Bobby Johnson" wrote:
[Quoted Text] > Apparently my original response got lost somewhere.
>
> The downloads from www.viaarena.com are free. I have been
> downloading drivers from there for years and have never paid
> for any of the downloads. www.viaarena.com is the support
> site for VIA and has always been free.
>
> What you have done is clicked on the links for their Sponsor
> which takes you to a site offering too check your system and
> charging for their service. You need to pay more attention
> to what is posted on web sites and read carefully before you
> go clicking on links. Careless clicking on links is how
> unsuspecting surfers end up with malware on their computer
> and then wonder why things are screwed up.
>
>
> Denise wrote:
> > Hi Bobby,
> >
> > The site you recommended is the same site that I had gone to. None of the
> > drivers there are free. The site only recommends drivers that can be
> > purchased. I found the driver that I need but I would have had to sign up
> > and pay for the driver.
>
|
|
|
|
This is a multi-part message in MIME format.
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<head>
<meta content="text/html;charset=UTF-8" http-equiv="Content-Type">
<title></title>
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<body bgcolor="#ffffff" text="#000000">
You were supposed to click on the box:<br>
<br>
<a href="http://www.viaarena.com/Driver/rhine_driver_v60_via.zip"><img
src="cid:part1.09050109.05090906[ at ]aol.NOSPAM.com" border="0"></a><br>
<span>(Click image to begin download)</span><br>
<br>
Clicking on the link for VT8237 takes you to the VIA web site that
provides technical information about their products.<br>
<br>
<br>
Denise wrote:
<blockquote
cite="mid:77170E8D-B5BF-4205-B1C3-5EC12DD21191[ at ]microsoft.com"
type="cite">
<pre wrap="">I clicked on the link again but found nothing. I chose South Bridge
integrated VT8231, VT8233, VT8235 & VT8237 (Rhine & Rhine II), which led me
here
<a class="moz-txt-link-freetext" href="http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124">http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124</a>
I then clicked on VT8237 and was sent here
<a class="moz-txt-link-freetext" href="http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/">http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/</a>
There are no links to download VIA Fast Ethernet Adapter on any of the above
mentioned websites.
I didn't click on links that want to sell drivers. I know better than that,
and I don't appreciate you speaking to me as a child who doesn't know better.
I'm internet saavy and I'm sure that I take better care of my computer than
you take care of yours.
I'll go to another forum for help. Being talked down to does suit me.
</pre>
</blockquote>
<br>
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--------------000703070106020205060401--
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I clicked on the link to download the file. After waiting about 10 minutes,
I clicked on the mirror. The mirror has nothing for Via Rhine Fast Ethernet
Adapter. It's all advertisements and about the company (Via).
I've gotten the situation resolved so that this thread can be closed.
Thanks for trying to help.
Denise
"Bobby Johnson" wrote:
[Quoted Text] > <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> > <html> > <head> > <meta content="text/html;charset=UTF-8" http-equiv="Content-Type"> > <title></title> > </head> > <body bgcolor="#ffffff" text="#000000"> > You were supposed to click on the box:<br> > <br> > <a href=" http://www.viaarena.com/Driver/rhine_driver_v60_via.zip"><img> src="cid:part1.09050109.05090906[ at ]aol.NOSPAM.com" border="0"></a><br> > <span>(Click image to begin download)</span><br> > <br> > Clicking on the link for VT8237 takes you to the VIA web site that > provides technical information about their products.<br> > <br> > <br> > Denise wrote: > <blockquote > cite="mid:77170E8D-B5BF-4205-B1C3-5EC12DD21191[ at ]microsoft.com" > type="cite"> > <pre wrap="">I clicked on the link again but found nothing. I chose South Bridge > integrated VT8231, VT8233, VT8235 & VT8237 (Rhine & Rhine II), which led me > here > <a class="moz-txt-link-freetext" href=" http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124">http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124</a>> > I then clicked on VT8237 and was sent here > <a class="moz-txt-link-freetext" href=" http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/">http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/</a>> > There are no links to download VIA Fast Ethernet Adapter on any of the above > mentioned websites. > > I didn't click on links that want to sell drivers. I know better than that, > and I don't appreciate you speaking to me as a child who doesn't know better. > I'm internet saavy and I'm sure that I take better care of my computer than > you take care of yours. > > I'll go to another forum for help. Being talked down to does suit me. > </pre> > </blockquote> > <br> > </body> > </html> > |
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The 1st link you give below is not a mirror, it is the
viaarena site.
Selecting "South Bridge integrated VT8231, VT8233, VT8235 &
VT8237 (Rhine & Rhine II)" took me to:
http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124
which is still the viaarena web site.
I clicked on the box and received
'rhine_driver_v60_via.zip', 4.8MB, almost immediately. It's
a .ZIP file and it is not corrupt.
There is no scanning involved if you click on the box!
Denise wrote:
[Quoted Text]
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"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:7AA0E7E9-553E-46A4-B75A-02EA8BE48B11[ at ]microsoft.com...
[Quoted Text]
I'm not Jeff but I see a place to "Please select appropriate driver category
below" which then takes you to an appropriate download page.
>
> http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=147
> is a page where you can scan your computer for a driver. I can't use that
> method because my network card is broken and I'm using my daughter's pc.
> I
> believe that I mentioned it earlier. I finally got the file so I'll close
> this threat. Thanks for trying to help.
This takes me to a page with a link in a box whgich says "(Click image to
begin download)" ujnder a link in a black-bordered box. Yes, there is a link
below that to do a scan.
It might be useful to others if you indicated the source of the file you
finally got.
> --
> Denise
>
--
Tom
MSMVP 1998-2007
>
>
> "Jeff Gaines" wrote:
>
>> On 01/12/2008 in message
>> <77170E8D-B5BF-4205-B1C3-5EC12DD21191[ at ]microsoft.com> Denise wrote:
>>
>> >I clicked on the link again but found nothing.
>>
>> It's not a helpful site but did you try:
>> http://www.viaarena.com/default.aspx?PageID=2&OSID=2&CatID=2460
>>
>> and then on the list the Rhine chipset is mentioned which leads to:
>> http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=147
>>
>> I started the down-load and it seems to be OK.
>>
>> --
>> Jeff Gaines Damerham Hampshire UK
>> Indecision is the key to flexibility
>>
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"Denise" <Denise[ at ]discussions.microsoft.com> wrote in message
news:2A70737F-DDA6-467F-875A-1F05C9A52787[ at ]microsoft.com...
[Quoted Text] >I clicked on the link to download the file. After waiting about 10
>minutes,
> I clicked on the mirror. The mirror has nothing for Via Rhine Fast
> Ethernet
> Adapter. It's all advertisements and about the company (Via).
>
> I've gotten the situation resolved so that this thread can be closed.
> Thanks for trying to help.
>
> Denise
There is a link to downloads and, in turn, to drivers. Check the ribbon on
the top right of the page.
--
Tom
MSMVP 1998-2007
>
>
> "Bobby Johnson" wrote:
>
>> <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
>> <html>
>> <head>
>> <meta content="text/html;charset=UTF-8" http-equiv="Content-Type">
>> <title></title>
>> </head>
>> <body bgcolor="#ffffff" text="#000000">
>> You were supposed to click on the box:<br>
>> <br>
>> <a href="http://www.viaarena.com/Driver/rhine_driver_v60_via.zip"><img
>> src="cid:part1.09050109.05090906[ at ]aol.NOSPAM.com" border="0"></a><br>
>> <span>(Click image to begin download)</span><br>
>> <br>
>> Clicking on the link for VT8237 takes you to the VIA web site that
>> provides technical information about their products.<br>
>> <br>
>> <br>
>> Denise wrote:
>> <blockquote
>> cite="mid:77170E8D-B5BF-4205-B1C3-5EC12DD21191[ at ]microsoft.com"
>> type="cite">
>> <pre wrap="">I clicked on the link again but found nothing. I chose
>> South Bridge
>> integrated VT8231, VT8233, VT8235 & VT8237 (Rhine & Rhine II), which led
>> me
>> here
>> <a class="moz-txt-link-freetext"
>> href="http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124">http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2460&SubCatID=124</a>
>>
>> I then clicked on VT8237 and was sent here
>> <a class="moz-txt-link-freetext"
>> href="http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/">http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/</a>
>>
>> There are no links to download VIA Fast Ethernet Adapter on any of the
>> above
>> mentioned websites.
>>
>> I didn't click on links that want to sell drivers. I know better than
>> that,
>> and I don't appreciate you speaking to me as a child who doesn't know
>> better.
>> I'm internet saavy and I'm sure that I take better care of my computer
>> than
>> you take care of yours.
>>
>> I'll go to another forum for help. Being talked down to does suit me.
>> </pre>
>> </blockquote>
>> <br>
>> </body>
>> </html>
>>
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