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I've found hundreds of entries on this problem but none of which end with
any kind of definitive solution. At least none that have made any sense or
difference in my case.
I have a new 64 bit build and just installed some software that I have been
successfully using on a 32 bit platform. It's a 32 bit application but the
vendor says that it runs on either a 32 bit or 64 bit platform. However, on
the 64 bit build it, and only it, is constantly abending with one of two
exception codes.
I have almost nothing other than Vista Ultimate 64 bit, Office Professional,
and Pinnacle Studio (video editing software) installed. While everything
else seems to work flawlessly, Studio abends far more often than it runs
successfully. Trying just about anything that has to do with opening or
saving the files, including just clicking on exit, will cause it to quit
working or [occasionally] quit responding.
Most of the time it quits with exception code "0xc0000005" or "0xc0000374"
and when it just stops responding I get "Studio.exe version 12.1.3.6605
stopped interacting with Windows and was closed". After my config info I
have listed examples of the three types of failures.
I have disabled DEP, run memory diagnostics, updated drivers, rolled back
drivers, removed my RAID configuration, and removed all security software.
I have removed Studio 12, run RegDelete and re-installed but, so far,
nothing has made any difference.
Does anyone know how I can delve a little deeper into the troubleshooting
process for these exception codes?
Howard
Redmond, WA
======================================================
ASUS P5Q, Q9450[ at ]3.0ghz, 4 Gb DDR2, Vista Ultimate sp1 (64 bit), c:=500 Gb
SATA2, d:=640 Gb SATA2, I/O Magic DVD Writer, geForce 8800 GTS w/1024 MB,
Pinnacle Studio Ultimate v12.1.3
======================================================
Product
Studio program file
Problem
Stopped working
Date
10/19/2008 1:50 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: Studio.exe
Application Version: 12.1.3.6605
Application Timestamp: 48ed54e5
Fault Module Name: StackHash_8468
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 8468
Additional Information 2: 402ef5f8f4bc3786b3e23632cd45ba11
Additional Information 3: 41c2
Additional Information 4: 381f133192eb7f3aa1b5b40d2a7cb8f9
Extra information about the problem
Bucket ID: 976003734
==================================
Product
Studio program file
Problem
Stopped responding and was closed
Date
10/19/2008 1:57 PM
Status
Report Sent
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Studio.exe
Application Version: 12.1.3.6605
Application Timestamp: 48ed54e5
Hang Signature: 063f
Hang Type: 517
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: ecece04ee6a7a2618b3181d7d1c1957c
Additional Hang Signature 2: 8b51
Additional Hang Signature 3: 7e918e7c76e40e63bf1d6dc2d11e00fa
Additional Hang Signature 4: 063f
Additional Hang Signature 5: ecece04ee6a7a2618b3181d7d1c1957c
Additional Hang Signature 6: 8b51
Additional Hang Signature 7: 7e918e7c76e40e63bf1d6dc2d11e00fa
Extra information about the problem
Bucket ID: 360290153
=========================================
Product
Studio program file
Problem
Stopped working
Date
10/21/2008 1:59 PM
Status
Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: Studio.exe
Application Version: 12.1.3.6605
Application Timestamp: 48ed54e5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000005
Exception Offset: 00061aea
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
======================================
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This probably won't help much, but these exception codes mean the following:
0xC0000005 -
STATUS_ACCESS_VIOLATION
0xC0000374 -
STATUS_HEAP_CORRUPTION
The first indicates a memory access violation occurred. This could easily be
a result of the second error, the heap corruption depending on where the
corruption occurs. Most instances googled indicate heap corruption is
difficult to track down as it can appear to be random. A corrupt heap is
almost certainly an application-caused issue. Vista checks for these things
in an attempt to avoid random crashes at some later point. (MS's previous
OS's did not check for this error, it just crashed.)
Continuing on this basis, there is a LOT of detailed troubleshooting here:
1. Make sure you have the most recent Pinnacle Studio 12 patch: (10/15/08)
2. Follow the suggestions here:
http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/?viewRN=rnanswer
Good luck!
"Howard Woodard" <woodard[ at ]msn.com> wrote in message
news:3E3A5943-16AF-4895-B5DF-14C814D89AAA[ at ]microsoft.com...
[Quoted Text] > I've found hundreds of entries on this problem but none of which end with
> any kind of definitive solution. At least none that have made any sense
or
> difference in my case.
>
> I have a new 64 bit build and just installed some software that I have
been
> successfully using on a 32 bit platform. It's a 32 bit application but
the
> vendor says that it runs on either a 32 bit or 64 bit platform. However,
on
> the 64 bit build it, and only it, is constantly abending with one of two
> exception codes.
>
> I have almost nothing other than Vista Ultimate 64 bit, Office
Professional,
> and Pinnacle Studio (video editing software) installed. While everything
> else seems to work flawlessly, Studio abends far more often than it runs
> successfully. Trying just about anything that has to do with opening or
> saving the files, including just clicking on exit, will cause it to quit
> working or [occasionally] quit responding.
>
> Most of the time it quits with exception code "0xc0000005" or "0xc0000374"
> and when it just stops responding I get "Studio.exe version 12.1.3.6605
> stopped interacting with Windows and was closed". After my config info I
> have listed examples of the three types of failures.
>
> I have disabled DEP, run memory diagnostics, updated drivers, rolled back
> drivers, removed my RAID configuration, and removed all security software.
> I have removed Studio 12, run RegDelete and re-installed but, so far,
> nothing has made any difference.
>
> Does anyone know how I can delve a little deeper into the troubleshooting
> process for these exception codes?
>
> Howard
> Redmond, WA
> ======================================================
> ASUS P5Q, Q9450[ at ]3.0ghz, 4 Gb DDR2, Vista Ultimate sp1 (64 bit), c:=500 Gb
> SATA2, d:=640 Gb SATA2, I/O Magic DVD Writer, geForce 8800 GTS w/1024 MB,
> Pinnacle Studio Ultimate v12.1.3
> ======================================================
> Product
> Studio program file
>
> Problem
> Stopped working
>
> Date
> 10/19/2008 1:50 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Studio.exe
> Application Version: 12.1.3.6605
> Application Timestamp: 48ed54e5
> Fault Module Name: StackHash_8468
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a783
> Exception Code: c0000374
> Exception Offset: 000aada3
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: 8468
> Additional Information 2: 402ef5f8f4bc3786b3e23632cd45ba11
> Additional Information 3: 41c2
> Additional Information 4: 381f133192eb7f3aa1b5b40d2a7cb8f9
>
> Extra information about the problem
> Bucket ID: 976003734
>
> ==================================
>
> Product
> Studio program file
>
> Problem
> Stopped responding and was closed
>
> Date
> 10/19/2008 1:57 PM
>
> Status
> Report Sent
>
> Description
> A problem caused this program to stop interacting with Windows.
>
> Problem signature
> Problem Event Name: AppHangB1
> Application Name: Studio.exe
> Application Version: 12.1.3.6605
> Application Timestamp: 48ed54e5
> Hang Signature: 063f
> Hang Type: 517
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Hang Signature 1: ecece04ee6a7a2618b3181d7d1c1957c
> Additional Hang Signature 2: 8b51
> Additional Hang Signature 3: 7e918e7c76e40e63bf1d6dc2d11e00fa
> Additional Hang Signature 4: 063f
> Additional Hang Signature 5: ecece04ee6a7a2618b3181d7d1c1957c
> Additional Hang Signature 6: 8b51
> Additional Hang Signature 7: 7e918e7c76e40e63bf1d6dc2d11e00fa
>
> Extra information about the problem
> Bucket ID: 360290153
>
> =========================================
>
> Product
> Studio program file
>
> Problem
> Stopped working
>
> Date
> 10/21/2008 1:59 PM
>
> Status
> Not Reported
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Studio.exe
> Application Version: 12.1.3.6605
> Application Timestamp: 48ed54e5
> Fault Module Name: ntdll.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a783
> Exception Code: c0000005
> Exception Offset: 00061aea
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> ======================================
>
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