Automatic Updates can't be turned on "Oppie" <oppie[ at ]nospam.com> 12/19/2008 3:54:19 PM I just installed the trial version of Onecare on an XP machine. The onecare panel comes up and show Urgent- Turn on automatic Updates. I clicked on the button to turn it on and got an error that Automatic Updates can not be turned on a this time. I previously had automatic updated set to download automatically but to let me choose when to install. I notice that the automatic updates panel (from Windows Control panel) is all grayed out (as is the windows firewall) Is this normal? I had run the free online safety scanner which identified a Trojan: win32/startpage.DF. This could not be removed by the safety scanner. Was hoping that OneCare might be able to remove it. Oppie

Re: Automatic Updates can't be turned on "Oppie" <oppie[ at ]nospam.com> 12/22/2008 3:44:05 PM Steve - Here's the outcome (eventually, all good!) OneCare did not find any faults. I started a service request through your first link. System failed to download the diagnostic files <grumble grumble> Then tried your second link and got live help. 'Den' suggested that I run the safety scanner as it is the strongest tool they have. I said that I had already run this and it was unable to clean it. Den asked what the system problems were and I said that it was slow but mostly that the Automatic Updates were Grayed out. He had me remove temporary files and reboot but as expected, the AU update issue was still there. At this point, we started a MS Easy Assist remote desktop program for him to manually run tools. I was not able to grasp the entire process but www.pcsafety.us was opened and tools smithfraudfix.exe and dialafix.exe were run. Total time in chat about 2 hours and AU is now showing a normal screen. I'll run the online safety scanner tonight again before going home but all is looking good. Sorry that this is all the information I have to share on the recovery. Hopefully, MS will get enough out of the session to include in another malicious program remover update. Thank you for your input and assistance, Oppie "StephenB" <sboots[ at ]mvps.org> wrote in message news:qlhok41cbo3a1o29p2o1clsh9og6o18kac[ at ]4ax.com... [Quoted Text] > The firewall being turned off after OneCare is installed is normal since > OneCare > has its own firewall managed from within OneCare. > However, if AU is off, the infection you currently have is probably the > cause. > If the online scanner didn't clean it, then it is not likely that the > installed > copy will since they use the same engine and same of similar signatures > (the > online may be more current). > Try one or more of these scanners, also free and online: > http://www.eset.com/onlinescan/ > > http://www.ewido.net/en/onlinescan/ > > http://www.kaspersky.com/virusscanner > > Since you are using Windows Live OneCare and OneCare cannot remove the > malware > and you have the AU settings issue, please contact support to report this > and > for help with removal. > How to reach support (FAQ) - > http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 > > If you are in North America, you can call 866-727-2338 for help with virus > and > spyware infections. See > http://www.microsoft.com/protect/support/default.mspx > for details. For international information, see your local subsidiary > Support > site. > > -steve > > > > > "Oppie" <oppie[ at ]nospam.com> wrote: > >>I just installed the trial version of Onecare on an XP machine. >>The onecare panel comes up and show Urgent- Turn on automatic Updates. I >>clicked on the button to turn it on and got an error that Automatic >>Updates >>can not be turned on a this time. >> >>I previously had automatic updated set to download automatically but to >>let >>me choose when to install. I notice that the automatic updates panel (from >>Windows Control panel) is all grayed out (as is the windows firewall) Is >>this normal? >> >>I had run the free online safety scanner which identified a Trojan: >>win32/startpage.DF. This could not be removed by the safety scanner. >>Was hoping that OneCare might be able to remove it. >> >>Oppie > > -- > Stephen Boots sboots[ at ]mvps.org > Microsoft MVP - Windows Live > Windows Live OneCare Forum Moderator > http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

Re: Automatic Updates can't be turned on "Oppie" <oppie[ at ]nospam.com> 12/22/2008 10:44:22 PM I forgot to mention that it was the MS PCSafety group that helped me out. There was a lot of stuff going on but I believe that I got the free help as a trial member of OneCare (I remember using my login information on one of the help sites). That being the case, I just saved enough money on tech support and unknown grief to pay for a subscription... Now I have to find if Onecare supports Vista that I run at home so that I can make that one the primary and my office computer a secondary. The Office runs Trend Micro - OfficeScan which now has me wondering about it's effectiveness. I run the officescan with Window defender and update daily but still that pesky trojan got through. Oppie "StephenB" <sboots[ at ]mvps.org> wrote in message news:3k40l4p7t3p4s02el72gem1i8r40fhhb2m[ at ]4ax.com... [Quoted Text] > Thanks for the update. We've been seeing many more reports that problems > with AU > are caused by infections of malware. Another one that causes this is the > recent > Vundo variants. In any event, I'm glad that you were able to get it > resolved. > -steve > > > "Oppie" <oppie[ at ]nospam.com> wrote: > >>Steve - >> >>Here's the outcome (eventually, all good!) >>OneCare did not find any faults. >> >>I started a service request through your first link. System failed to >>download the diagnostic files <grumble grumble> >> >>Then tried your second link and got live help. 'Den' suggested that I run >>the safety scanner as it is the strongest tool they have. I said that I >>had >>already run this and it was unable to clean it. Den asked what the system >>problems were and I said that it was slow but mostly that the Automatic >>Updates were Grayed out. He had me remove temporary files and reboot but >>as >>expected, the AU update issue was still there. >> >>At this point, we started a MS Easy Assist remote desktop program for him >>to >>manually run tools. >>I was not able to grasp the entire process but www.pcsafety.us was opened >>and tools smithfraudfix.exe and dialafix.exe were run. >> >>Total time in chat about 2 hours and AU is now showing a normal screen. >>I'll >>run the online safety scanner tonight again before going home but all is >>looking good. >> >>Sorry that this is all the information I have to share on the recovery. >>Hopefully, MS will get enough out of the session to include in another >>malicious program remover update. >> >>Thank you for your input and assistance, >>Oppie >> >>"StephenB" <sboots[ at ]mvps.org> wrote in message >>news:qlhok41cbo3a1o29p2o1clsh9og6o18kac[ at ]4ax.com... >>> The firewall being turned off after OneCare is installed is normal since >>> OneCare >>> has its own firewall managed from within OneCare. >>> However, if AU is off, the infection you currently have is probably the >>> cause. >>> If the online scanner didn't clean it, then it is not likely that the >>> installed >>> copy will since they use the same engine and same of similar signatures >>> (the >>> online may be more current). >>> Try one or more of these scanners, also free and online: >>> http://www.eset.com/onlinescan/ >>> >>> http://www.ewido.net/en/onlinescan/ >>> >>> http://www.kaspersky.com/virusscanner >>> >>> Since you are using Windows Live OneCare and OneCare cannot remove the >>> malware >>> and you have the AU settings issue, please contact support to report >>> this >>> and >>> for help with removal. >>> How to reach support (FAQ) - >>> http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 >>> >>> If you are in North America, you can call 866-727-2338 for help with >>> virus >>> and >>> spyware infections. See >>> http://www.microsoft.com/protect/support/default.mspx >>> for details. For international information, see your local subsidiary >>> Support >>> site. >>> >>> -steve >>> >>> >>> >>> >>> "Oppie" <oppie[ at ]nospam.com> wrote: >>> >>>>I just installed the trial version of Onecare on an XP machine. >>>>The onecare panel comes up and show Urgent- Turn on automatic Updates. I >>>>clicked on the button to turn it on and got an error that Automatic >>>>Updates >>>>can not be turned on a this time. >>>> >>>>I previously had automatic updated set to download automatically but to >>>>let >>>>me choose when to install. I notice that the automatic updates panel >>>>(from >>>>Windows Control panel) is all grayed out (as is the windows firewall) Is >>>>this normal? >>>> >>>>I had run the free online safety scanner which identified a Trojan: >>>>win32/startpage.DF. This could not be removed by the safety scanner. >>>>Was hoping that OneCare might be able to remove it. >>>> >>>>Oppie >>> >>> -- >>> Stephen Boots sboots[ at ]mvps.org >>> Microsoft MVP - Windows Live >>> Windows Live OneCare Forum Moderator >>> http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2 > > -- > Stephen Boots sboots[ at ]mvps.org > Microsoft MVP - Windows Live > Windows Live OneCare Forum Moderator > http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2