Server 2008 - TS Web Disconnects on Wireless NickW 12/26/2008 6:15:01 PM Our company uses Server 2008 TS Web with Remote Apps. Users login and launch an app such as Excel, Outlook, etc. At first we had few or no problem with people staying connected. Then, after about a week or two, more and more people are experiencing periodic disconnects (2-3 times per hour) from the server. KeepAlive is already set on the server. To my knowledge this is only happening when using WiFi--Ethernet connections to a router or modem rarely (if ever) disconnect. The users are spread geographically across the country, so it isn't a single network. The sessions usually reconnect after a few seconds, but sometimes not (requiring a reboot and/or manually logging of the user from the server). Any ideas?

RE: Server 2008 - TS Web Disconnects on Wireless v-mileli[ at ]online.microsoft.com (Miles Li [MSFT]) 12/29/2008 11:03:43 AM Hello, Thank you for posting here. According to your description, I understand that: The clients that connect to the network by wireless get disconnected in remote APP periodically. If I have misunderstood the problem, please don't hesitate to let me know. Suggestions: ====================== As the issue only happens for those clients that connect to the network by wireless, please make sure that the Wi-Fi signal is stable and doesn't get interfered. In the other word, is it possible that the Wi-Fi signal ephemeral interference causes the clients get disconnected from the network? In a very short time, the connection resumes. For the user that uses the remote APP in that time, he will find the session is broken. To isolate the issue from the network connection issue, please make sure the wireless connection is stable. If the issue persists, please try to capture the network trace on the problematic client to indentify the reason why the TS connection get dropped. You can get the network monitor from the following link. Download the Microsoft Network Monitor 3.2 from the following link: http://www.microsoft.com/DownLoads/details.aspx?FamilyID=f4db40af-1e08-4a21- a26b-ec2f4dc4190d&displaylang=en a) Install the network monitor on the problematic client. b) Start the capture and access the remote APP to reproduce the issue. c) Once the issue happens, stop the captures and save the network trace files and send to me at v-mileli[ at ]microsoft.com. Hope it helps. If you have any questions or concerns, please do not hesitate to let me know. Best regards, Miles Li Microsoft Online Partner Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.