Microsoft Installer Problem izaaco 6/18/2007 3:44:02 PM Hi, When I insert my Office installation CD into my CD-ROM, the CD folder opens instead of the installation program. When I double click on the setup file, the setup program runs for awhile and result in an error staing that there's a problem with my msi file. I tried installaing the latest version (v3.1) of microsoft installation file but the above problem is still present. Can anyone help me with this? Thanx! iz

RE: Microsoft Installer Problem izaaco 6/18/2007 3:52:01 PM Sorry, mistake. It should be error with Windows Installer. Thanx. "izaaco" wrote: [Quoted Text] > Hi, > > When I insert my Office installation CD into my CD-ROM, the CD folder opens > instead of the installation program. When I double click on the setup file, > the setup program runs for awhile and result in an error staing that there's > a problem with my msi file. > > I tried installaing the latest version (v3.1) of microsoft installation file > but the above problem is still present. > > Can anyone help me with this? > > Thanx! > > iz

Re: Microsoft Installer Problem "JS" <[ at ]> 6/18/2007 4:34:57 PM MS Office - Windows Installer error "This patch package could not be opened" error message in an Office program http://support.microsoft.com/kb/295823 How to re-install Windows Installer: http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm Also: Common Windows Installer Problems http://support.microsoft.com/?kbid=555175 JS "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... [Quoted Text] > Hi, > > When I insert my Office installation CD into my CD-ROM, the CD folder > opens > instead of the installation program. When I double click on the setup > file, > the setup program runs for awhile and result in an error staing that > there's > a problem with my msi file. > > I tried installaing the latest version (v3.1) of microsoft installation > file > but the above problem is still present. > > Can anyone help me with this? > > Thanx! > > iz

Re: Microsoft Installer Problem izaaco 6/19/2007 2:47:01 AM hi JS, Thanx so much for the help. now I'm able to run my installation. However, another problem still exist. Why is it so that the Office CD doesn't autorun when I insert in into my CD drive? It opens up the CD folder instead. Previously it autoruns and goes direct to the setup dialog box. Now for me to run the CD, I need to go to my computer, right click on my CD drive and click on install before the setup screen comes up. is there anyway we can resolve this? It works fine for my norton CD though. Thank you. "JS" wrote: [Quoted Text] > MS Office - Windows Installer error > "This patch package could not be opened" error message in an Office program > http://support.microsoft.com/kb/295823 > > How to re-install Windows Installer: > http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm > > Also: > Common Windows Installer Problems > http://support.microsoft.com/?kbid=555175 > > JS > > "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... > > Hi, > > > > When I insert my Office installation CD into my CD-ROM, the CD folder > > opens > > instead of the installation program. When I double click on the setup > > file, > > the setup program runs for awhile and result in an error staing that > > there's > > a problem with my msi file. > > > > I tried installaing the latest version (v3.1) of microsoft installation > > file > > but the above problem is still present. > > > > Can anyone help me with this? > > > > Thanx! > > > > iz > > >

Re: Microsoft Installer Problem "JS" <[ at ]> 6/19/2007 2:50:13 PM If Autoruns works for one CD and not another (Office), check the CD for smudge marks, scratches, etc. JS "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message news:378F3A6A-6C8E-48C9-B1AB-605E6C1A0E69[ at ]microsoft.com... [Quoted Text] > hi JS, > > Thanx so much for the help. now I'm able to run my installation. However, > another problem still exist. Why is it so that the Office CD doesn't > autorun > when I insert in into my CD drive? It opens up the CD folder instead. > Previously it autoruns and goes direct to the setup dialog box. Now for me > to > run the CD, I need to go to my computer, right click on my CD drive and > click > on install before the setup screen comes up. is there anyway we can > resolve > this? > > It works fine for my norton CD though. > > Thank you. > > > > > "JS" wrote: > >> MS Office - Windows Installer error >> "This patch package could not be opened" error message in an Office >> program >> http://support.microsoft.com/kb/295823 >> >> How to re-install Windows Installer: >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm >> >> Also: >> Common Windows Installer Problems >> http://support.microsoft.com/?kbid=555175 >> >> JS >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message >> news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... >> > Hi, >> > >> > When I insert my Office installation CD into my CD-ROM, the CD folder >> > opens >> > instead of the installation program. When I double click on the setup >> > file, >> > the setup program runs for awhile and result in an error staing that >> > there's >> > a problem with my msi file. >> > >> > I tried installaing the latest version (v3.1) of microsoft installation >> > file >> > but the above problem is still present. >> > >> > Can anyone help me with this? >> > >> > Thanx! >> > >> > iz >> >> >>

Re: Microsoft Installer Problem izaaco 6/19/2007 2:58:15 PM There shouldn't be anything wrong with the CD cos the runs fine on another computer. "JS" wrote: [Quoted Text] > If Autoruns works for one CD and not another (Office), check the CD for > smudge marks, scratches, etc. > > JS > > "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > news:378F3A6A-6C8E-48C9-B1AB-605E6C1A0E69[ at ]microsoft.com... > > hi JS, > > > > Thanx so much for the help. now I'm able to run my installation. However, > > another problem still exist. Why is it so that the Office CD doesn't > > autorun > > when I insert in into my CD drive? It opens up the CD folder instead. > > Previously it autoruns and goes direct to the setup dialog box. Now for me > > to > > run the CD, I need to go to my computer, right click on my CD drive and > > click > > on install before the setup screen comes up. is there anyway we can > > resolve > > this? > > > > It works fine for my norton CD though. > > > > Thank you. > > > > > > > > > > "JS" wrote: > > > >> MS Office - Windows Installer error > >> "This patch package could not be opened" error message in an Office > >> program > >> http://support.microsoft.com/kb/295823 > >> > >> How to re-install Windows Installer: > >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm > >> > >> Also: > >> Common Windows Installer Problems > >> http://support.microsoft.com/?kbid=555175 > >> > >> JS > >> > >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > >> news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... > >> > Hi, > >> > > >> > When I insert my Office installation CD into my CD-ROM, the CD folder > >> > opens > >> > instead of the installation program. When I double click on the setup > >> > file, > >> > the setup program runs for awhile and result in an error staing that > >> > there's > >> > a problem with my msi file. > >> > > >> > I tried installaing the latest version (v3.1) of microsoft installation > >> > file > >> > but the above problem is still present. > >> > > >> > Can anyone help me with this? > >> > > >> > Thanx! > >> > > >> > iz > >> > >> > >> > > >

Re: Microsoft Installer Problem "JS" <[ at ]> 6/19/2007 3:34:56 PM As you said the Norton CD media autoplay works fine and the other (Office) does not on your PC. Since the one that does not autorun on your PC but does autorun on another, then I would suspect the CD/DVD drive. Try cleaning the drive. JS "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message news:D9767B8C-651A-4652-8747-210907202A9C[ at ]microsoft.com... [Quoted Text] > There shouldn't be anything wrong with the CD cos the runs fine on another > computer. > > > "JS" wrote: > >> If Autoruns works for one CD and not another (Office), check the CD for >> smudge marks, scratches, etc. >> >> JS >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message >> news:378F3A6A-6C8E-48C9-B1AB-605E6C1A0E69[ at ]microsoft.com... >> > hi JS, >> > >> > Thanx so much for the help. now I'm able to run my installation. >> > However, >> > another problem still exist. Why is it so that the Office CD doesn't >> > autorun >> > when I insert in into my CD drive? It opens up the CD folder instead. >> > Previously it autoruns and goes direct to the setup dialog box. Now for >> > me >> > to >> > run the CD, I need to go to my computer, right click on my CD drive and >> > click >> > on install before the setup screen comes up. is there anyway we can >> > resolve >> > this? >> > >> > It works fine for my norton CD though. >> > >> > Thank you. >> > >> > >> > >> > >> > "JS" wrote: >> > >> >> MS Office - Windows Installer error >> >> "This patch package could not be opened" error message in an Office >> >> program >> >> http://support.microsoft.com/kb/295823 >> >> >> >> How to re-install Windows Installer: >> >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm >> >> >> >> Also: >> >> Common Windows Installer Problems >> >> http://support.microsoft.com/?kbid=555175 >> >> >> >> JS >> >> >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message >> >> news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... >> >> > Hi, >> >> > >> >> > When I insert my Office installation CD into my CD-ROM, the CD >> >> > folder >> >> > opens >> >> > instead of the installation program. When I double click on the >> >> > setup >> >> > file, >> >> > the setup program runs for awhile and result in an error staing that >> >> > there's >> >> > a problem with my msi file. >> >> > >> >> > I tried installaing the latest version (v3.1) of microsoft >> >> > installation >> >> > file >> >> > but the above problem is still present. >> >> > >> >> > Can anyone help me with this? >> >> > >> >> > Thanx! >> >> > >> >> > iz >> >> >> >> >> >> >> >> >>

Re: Microsoft Installer Problem "JS" <[ at ]> 6/19/2007 4:25:11 PM Autoplay Repair Wizard http://www.microsoft.com/downloads/details.aspx?familyid=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en JS "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message news:D9767B8C-651A-4652-8747-210907202A9C[ at ]microsoft.com... [Quoted Text] > There shouldn't be anything wrong with the CD cos the runs fine on another > computer. > > > "JS" wrote: > >> If Autoruns works for one CD and not another (Office), check the CD for >> smudge marks, scratches, etc. >> >> JS >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message >> news:378F3A6A-6C8E-48C9-B1AB-605E6C1A0E69[ at ]microsoft.com... >> > hi JS, >> > >> > Thanx so much for the help. now I'm able to run my installation. >> > However, >> > another problem still exist. Why is it so that the Office CD doesn't >> > autorun >> > when I insert in into my CD drive? It opens up the CD folder instead. >> > Previously it autoruns and goes direct to the setup dialog box. Now for >> > me >> > to >> > run the CD, I need to go to my computer, right click on my CD drive and >> > click >> > on install before the setup screen comes up. is there anyway we can >> > resolve >> > this? >> > >> > It works fine for my norton CD though. >> > >> > Thank you. >> > >> > >> > >> > >> > "JS" wrote: >> > >> >> MS Office - Windows Installer error >> >> "This patch package could not be opened" error message in an Office >> >> program >> >> http://support.microsoft.com/kb/295823 >> >> >> >> How to re-install Windows Installer: >> >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm >> >> >> >> Also: >> >> Common Windows Installer Problems >> >> http://support.microsoft.com/?kbid=555175 >> >> >> >> JS >> >> >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message >> >> news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... >> >> > Hi, >> >> > >> >> > When I insert my Office installation CD into my CD-ROM, the CD >> >> > folder >> >> > opens >> >> > instead of the installation program. When I double click on the >> >> > setup >> >> > file, >> >> > the setup program runs for awhile and result in an error staing that >> >> > there's >> >> > a problem with my msi file. >> >> > >> >> > I tried installaing the latest version (v3.1) of microsoft >> >> > installation >> >> > file >> >> > but the above problem is still present. >> >> > >> >> > Can anyone help me with this? >> >> > >> >> > Thanx! >> >> > >> >> > iz >> >> >> >> >> >> >> >> >>

Re: Microsoft Installer Problem izaaco 6/20/2007 5:23:00 AM Hi, I tried the autorun fix tool. No problem was detected. There should be nothing wrong with the drive, I have 2 drives on the computer and both having the same problem. I suspect some fault in the sytem which I can't figure out. I'm quite confident the CD media is ok as well as it run fine on other computers. Guess I'll have to live with it then. Thanx so much for your kind assistance =) "JS" wrote: [Quoted Text] > Autoplay Repair Wizard > http://www.microsoft.com/downloads/details.aspx?familyid=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en > > JS > > "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > news:D9767B8C-651A-4652-8747-210907202A9C[ at ]microsoft.com... > > There shouldn't be anything wrong with the CD cos the runs fine on another > > computer. > > > > > > "JS" wrote: > > > >> If Autoruns works for one CD and not another (Office), check the CD for > >> smudge marks, scratches, etc. > >> > >> JS > >> > >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > >> news:378F3A6A-6C8E-48C9-B1AB-605E6C1A0E69[ at ]microsoft.com... > >> > hi JS, > >> > > >> > Thanx so much for the help. now I'm able to run my installation. > >> > However, > >> > another problem still exist. Why is it so that the Office CD doesn't > >> > autorun > >> > when I insert in into my CD drive? It opens up the CD folder instead. > >> > Previously it autoruns and goes direct to the setup dialog box. Now for > >> > me > >> > to > >> > run the CD, I need to go to my computer, right click on my CD drive and > >> > click > >> > on install before the setup screen comes up. is there anyway we can > >> > resolve > >> > this? > >> > > >> > It works fine for my norton CD though. > >> > > >> > Thank you. > >> > > >> > > >> > > >> > > >> > "JS" wrote: > >> > > >> >> MS Office - Windows Installer error > >> >> "This patch package could not be opened" error message in an Office > >> >> program > >> >> http://support.microsoft.com/kb/295823 > >> >> > >> >> How to re-install Windows Installer: > >> >> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm > >> >> > >> >> Also: > >> >> Common Windows Installer Problems > >> >> http://support.microsoft.com/?kbid=555175 > >> >> > >> >> JS > >> >> > >> >> "izaaco" <izaaco[ at ]discussions.microsoft.com> wrote in message > >> >> news:9BC26BDD-DF5F-4B49-9E96-BFC8302E4E3F[ at ]microsoft.com... > >> >> > Hi, > >> >> > > >> >> > When I insert my Office installation CD into my CD-ROM, the CD > >> >> > folder > >> >> > opens > >> >> > instead of the installation program. When I double click on the > >> >> > setup > >> >> > file, > >> >> > the setup program runs for awhile and result in an error staing that > >> >> > there's > >> >> > a problem with my msi file. > >> >> > > >> >> > I tried installaing the latest version (v3.1) of microsoft > >> >> > installation > >> >> > file > >> >> > but the above problem is still present. > >> >> > > >> >> > Can anyone help me with this? > >> >> > > >> >> > Thanx! > >> >> > > >> >> > iz > >> >> > >> >> > >> >> > >> > >> > >> > > >