mouse and keyboard won't work Dian 6/19/2007 1:04:01 PM this is for my friend. we have tried three different keyboards and mice including the ones I use which work on my computer. computer recognizes new hardware but can not install because nothing works. please help us. thank you.

Re: mouse and keyboard won't work Malke <notreally[ at ]invalid.invalid> 6/19/2007 1:37:47 PM Dian wrote: [Quoted Text] > this is for my friend. we have tried three different keyboards and mice > including the ones I use which work on my computer. computer recognizes new > hardware but can not install because nothing works. please help us. thank > you. Are these all PS/2 mice and keyboards (the little round connector) or USB mice and keyboards (the flat connector) or a combination of both? If you are only trying mice and keyboards of one connector type, try the other connector type. If you need more help, please provide more details about your friend's computer, its recent history, and what you've already tried. This link will help you make your next post: http://www.dts-l.org/goodpost.htm Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User

Re: mouse and keyboard won't work Malke <notreally[ at ]invalid.invalid> 6/19/2007 2:05:40 PM Malke wrote: [Quoted Text] > Dian wrote: >> this is for my friend. we have tried three different keyboards and >> mice including the ones I use which work on my computer. computer >> recognizes new hardware but can not install because nothing works. >> please help us. thank you. > > Are these all PS/2 mice and keyboards (the little round connector) or > USB mice and keyboards (the flat connector) or a combination of both? > > If you are only trying mice and keyboards of one connector type, try the > other connector type. > > If you need more help, please provide more details about your friend's > computer, its recent history, and what you've already tried. This link > will help you make your next post: > > http://www.dts-l.org/goodpost.htm > > > Malke Here is the added information from your other post: > We have tried two with usb and one wireless combination keyboard and mouse > that uses a usb and a green round port. neither will work. 1. Try with a normal PS/2 keyboard and mouse. 2. The First Question Of Troubleshooting: what changed between the time things worked and the time they didn't? 3. Give some information about the computer. Refer to this link for details needed in your next post: http://www.dts-l.org/goodpost.htm Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User

RE: mouse and keyboard won't work Dian 6/19/2007 2:18:06 PM "Dian" wrote: [Quoted Text] > this is for my friend. we have tried three different keyboards and mice > including the ones I use which work on my computer. computer recognizes new > hardware but can not install because nothing works. please help us. thank > you.

Re: mouse and keyboard won't work Dian 6/19/2007 2:20:44 PM "Malke" wrote: [Quoted Text] > Malke wrote: > > Dian wrote: > >> this is for my friend. we have tried three different keyboards and > >> mice including the ones I use which work on my computer. computer > >> recognizes new hardware but can not install because nothing works. > >> please help us. thank you. > > > > Are these all PS/2 mice and keyboards (the little round connector) or > > USB mice and keyboards (the flat connector) or a combination of both? > > > > If you are only trying mice and keyboards of one connector type, try the > > other connector type. > > > > If you need more help, please provide more details about your friend's > > computer, its recent history, and what you've already tried. This link > > will help you make your next post: > > > > http://www.dts-l.org/goodpost.htm > > > > > > Malke > > Here is the added information from your other post: > > > We have tried two with usb and one wireless combination keyboard and > mouse > > that uses a usb and a green round port. neither will work. > > 1. Try with a normal PS/2 keyboard and mouse. > 2. The First Question Of Troubleshooting: what changed between the time > things worked and the time they didn't? > 3. Give some information about the computer. Refer to this link for > details needed in your next post: > > http://www.dts-l.org/goodpost.htm > > > Malke > -- > Elephant Boy Computers > www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User >

Re: mouse and keyboard won't work Dian 6/19/2007 2:26:06 PM we have tried both usb and one wireless that was for both keyboard and mouse that one was an usb and a round green one. we have tried rebooting, have tried shutting down and disconnecting power and tried putting in cd installation disk included with mouse. we can't work with the cd because the mouse doesn't work. sorry I responded wrongly. thank you. "Malke" wrote: [Quoted Text] > Malke wrote: > > Dian wrote: > >> this is for my friend. we have tried three different keyboards and > >> mice including the ones I use which work on my computer. computer > >> recognizes new hardware but can not install because nothing works. > >> please help us. thank you. > > > > Are these all PS/2 mice and keyboards (the little round connector) or > > USB mice and keyboards (the flat connector) or a combination of both? > > > > If you are only trying mice and keyboards of one connector type, try the > > other connector type. > > > > If you need more help, please provide more details about your friend's > > computer, its recent history, and what you've already tried. This link > > will help you make your next post: > > > > http://www.dts-l.org/goodpost.htm > > > > > > Malke > > Here is the added information from your other post: > > > We have tried two with usb and one wireless combination keyboard and > mouse > > that uses a usb and a green round port. neither will work. > > 1. Try with a normal PS/2 keyboard and mouse. > 2. The First Question Of Troubleshooting: what changed between the time > things worked and the time they didn't? > 3. Give some information about the computer. Refer to this link for > details needed in your next post: > > http://www.dts-l.org/goodpost.htm > > > Malke > -- > Elephant Boy Computers > www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User >

Re: mouse and keyboard won't work Malke <notreally[ at ]invalid.invalid> 6/19/2007 2:53:32 PM Dian wrote: [Quoted Text] > we have tried both usb and one wireless that was for both keyboard and mouse > that one was an usb and a round green one. we have tried rebooting, have > tried shutting down and disconnecting power and tried putting in cd > installation disk included with mouse. we can't work with the cd because the > mouse doesn't work. sorry I responded wrongly. thank you. Having a little trouble posting? ;-) Do as I said and post back with the answers and results: 1. Shut down the computer. Attach a plain vanilla PS/2 keyboard and a plain vanilla PS/2 mouse. What happens? 2. Provide details previously asked for: a. Computer information b. Answer to First Question of Troubleshooting Please take the time to read the information about making newsgroups posts in the link I previously gave you. No one will want to make numerous posts dragging the necessary answers out of you like pulling teeth. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User

Re: mouse and keyboard won't work "BruceM" <bruce9950[ at ][ at ]hotmail.com> 6/19/2007 10:55:16 PM It appears to be a type of bios virus. It has hit several computers in my area. I have not been involved in trying a fix but suggest it might need a new bios chip or a "hot flash" from another computer. (Comp techs will understand?) Only other possible answer might be "cooked" PS2 ports on the ones I've heard about. My advice? Go looking for a virus that disables mouse & keyboard. "Dian" <Dian[ at ]discussions.microsoft.com> wrote in message news:4B8B9F94-4D6A-4F17-A3DB-5CC812EDD49C[ at ]microsoft.com... [Quoted Text] > > > "Dian" wrote: > >> this is for my friend. we have tried three different keyboards and mice >> including the ones I use which work on my computer. computer recognizes >> new >> hardware but can not install because nothing works. please help us. >> thank >> you.

Re: mouse and keyboard won't work "BruceM" <bruce9950[ at ][ at ]hotmail.com> 6/20/2007 1:46:18 AM http://www.symantec.com/security_response/writeup.jsp?docid=2003-071809-4101-99 "BruceM" <bruce9950[ at ][ at ]hotmail.com> wrote in message news:OoEQpTssHHA.4888[ at ]TK2MSFTNGP02.phx.gbl... [Quoted Text] > It appears to be a type of bios virus. It has hit several computers in my > area. > I have not been involved in trying a fix but suggest it might need a new > bios chip or a "hot flash" from another computer. (Comp techs will > understand?) > Only other possible answer might be "cooked" PS2 ports on the ones I've > heard about. > My advice? Go looking for a virus that disables mouse & keyboard. > > > > > "Dian" <Dian[ at ]discussions.microsoft.com> wrote in message > news:4B8B9F94-4D6A-4F17-A3DB-5CC812EDD49C[ at ]microsoft.com... >> >> >> "Dian" wrote: >> >>> this is for my friend. we have tried three different keyboards and mice >>> including the ones I use which work on my computer. computer recognizes >>> new >>> hardware but can not install because nothing works. please help us. >>> thank >>> you. > >

Re: mouse and keyboard won't work Malke <notreally[ at ]invalid.invalid> 6/20/2007 2:16:29 AM BruceM wrote: [Quoted Text] > http://www.symantec.com/security_response/writeup.jsp?docid=2003-071809-4101-99 > > > > "BruceM" <bruce9950[ at ][ at ]hotmail.com> wrote in message > news:OoEQpTssHHA.4888[ at ]TK2MSFTNGP02.phx.gbl... >> It appears to be a type of bios virus. It has hit several computers in my >> area. >> I have not been involved in trying a fix but suggest it might need a new >> bios chip or a "hot flash" from another computer. (Comp techs will >> understand?) >> Only other possible answer might be "cooked" PS2 ports on the ones I've >> heard about. >> My advice? Go looking for a virus that disables mouse & keyboard. It's a very interesting catch but 1) this has nothing to do with the BIOS; 2) this is a really old virus that has been around since 2003. If the OP's friend had any sort of antivirus on the machine, you'd think it would have caught it. Of course, the OP's friend might not be running an av at all. We simply don't know and we can't guess. We haven't been provided enough information from the OP to come to any conclusions at this point, let alone determine if this is software (a virus) or hardware. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User