Express Upgrade a farce acontiae 6/13/2007 2:46:02 PM Has anyone else had tremendous trouble with ModusLink BV located in Holland serving express upgrades on behalf of Microsoft? I have been charged three times for one Vista disk postage and packaging. I'd love to hear other people's experiences on the matter. ModusLink charged me three times in March and April and I'm yet to hear from them regarding a refund. Not impressed. These people represent Microsoft's marketing interests and are making a very negative impression. -- acontiae

Re: Express Upgrade a farce "Ronnie Vernon MVP" <rv[ at ]invalid.org> 6/13/2007 5:01:31 PM People have been having a problem with ModusLink all over the world since last January when Vista was first released. Just Google ModusLink and you see about 150,000 negative messages about them. -- Ronnie Vernon Microsoft MVP Windows Shell/User "acontiae" <acontiae[ at ]discussions.microsoft.com> wrote in message news:AF9CEBC2-6D67-4641-80E7-5298CC243965[ at ]microsoft.com... [Quoted Text] > Has anyone else had tremendous trouble with ModusLink BV located in > Holland > serving express upgrades on behalf of Microsoft? I have been charged three > times for one Vista disk postage and packaging. I'd love to hear other > people's experiences on the matter. ModusLink charged me three times in > March > and April and I'm yet to hear from them regarding a refund. Not impressed. > These people represent Microsoft's marketing interests and are making a > very > negative impression. > > -- acontiae

Re: Express Upgrade a farce "Jupiter Jones [MVP]" <jones_jupiter[ at ]hotnomail.com> 6/14/2007 2:49:23 AM Assuming it is to your credit card, contact the credit card company to complain. If ModusLink fails to act, perhaps the card company can help. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar http://www.dts-l.org "acontiae" <acontiae[ at ]discussions.microsoft.com> wrote in message news:AF9CEBC2-6D67-4641-80E7-5298CC243965[ at ]microsoft.com... [Quoted Text] > Has anyone else had tremendous trouble with ModusLink BV located in > Holland > serving express upgrades on behalf of Microsoft? I have been charged > three > times for one Vista disk postage and packaging. I'd love to hear > other > people's experiences on the matter. ModusLink charged me three times > in March > and April and I'm yet to hear from them regarding a refund. Not > impressed. > These people represent Microsoft's marketing interests and are > making a very > negative impression. > > -- acontiae

RE: Express Upgrade a farce peeved 6/19/2007 2:31:01 PM I have also had problems with Microsoft/Moduslink, I wanted the "cheap" upgrade to Vista Business with the purchase of new Toshiba laptop, would never have bought laptop otherwise. I followed instructions provided by TOSHIBA/MODUSLINK websites. From what I understand Microsoft has "outsourced" this process to MODUSLINK, I captured new laptop/payment details on website, I received a confirmation of order from MODUSLINK, MODUSLINK confirmation email said it was likely to take some time to be shipped (6+ weeks). Towards end of May I checked the status, order had changed to "cancelled", whereas previously it was "to be shipped". I had received no notification of cancellation. Ironically my problem is that Moduslink have not deducted payment, due to this I dont have a leg to stand on as there is no payment. I still want the upgrade both moduslink/microsoft are saying there hands are tied, offer no longer stands, "tough" contact manufacturer (Toshiba). To me they all have a hand in this, it is easy to fob a customer onto someone else. Contact Citizens Advice Bureau, Watchdog, Which and raise the profile on this shocking treatment, theres a lot of us out there not very happy .... "acontiae" wrote: [Quoted Text] > Has anyone else had tremendous trouble with ModusLink BV located in Holland > serving express upgrades on behalf of Microsoft? I have been charged three > times for one Vista disk postage and packaging. I'd love to hear other > people's experiences on the matter. ModusLink charged me three times in March > and April and I'm yet to hear from them regarding a refund. Not impressed. > These people represent Microsoft's marketing interests and are making a very > negative impression. > > -- acontiae

RE: Express Upgrade a farce Teddie 6/20/2007 9:37:00 AM I have not received any communications from ModusLink since April, I filled in the forms they requested, but received no details of what to do next. Have tried sending emails every two weeks since then but nothing. - I still have not received any details about payment, or what other evidence needs to be sent in and how. - The phone lines seem to have been disconnected. - I am now initiating a complaint via BBB and will take it up with Consumer Direct, Trading Standards and the Fraud Office in the UK. Someone mentioned a class action against Microsoft, if you have any more details I'm in?