preinstalled software mlvc 7/7/2007 12:52:03 AM i am havng some trouble with pre install software that came with my laptop. 2 programs are not working: 1. Windows dvd maker 2. Pc Diagnostic tool Windows dvd maker: when i try to add a avi file. it comes up with windows dvd maker has stopped working and freezes and then i close the program and this window comes up: COM Surrogate has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Pc Diagnostic tool comes up with this error: Unhandled exception has occurred in a component in your application. if you click continue, the application will ignore this error and attempt to continue. Exception from HRESULT: 0xE0434F4D if i click continue it comes up with file not found but it doesnt say what file. then it comes up with A dynamic link library (DLL) initialization routine failed. (exception from HRESULT: 0x8007045A). and then it freezers when pc diagnostics comes up on the screen. How can i fix these two problems as they are preinstalled. i dont have individual software to unistall and reinstall the programs.

Re: preinstalled software "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> 7/7/2007 5:02:40 AM Problems with packaged software should be addressed by the computer manufacturer. -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) "mlvc" <mlvc[ at ]discussions.microsoft.com> wrote in message news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D[ at ]microsoft.com... [Quoted Text] >i am havng some trouble with pre install software that came with my laptop. > > 2 programs are not working: > 1. Windows dvd maker > 2. Pc Diagnostic tool > > Windows dvd maker: > when i try to add a avi file. it comes up with windows dvd maker has > stopped > working and freezes and then i close the program and this window comes up: > > COM Surrogate has stopped working > A problem caused the program to stop working correctly. Windows will close > the program and notify you if a solution is available. > > > Pc Diagnostic tool comes up with this error: > Unhandled exception has occurred in a component in your application. if > you > click continue, the application will ignore this error and attempt to > continue. > > Exception from HRESULT: 0xE0434F4D > > if i click continue it comes up with file not found but it doesnt say what > file. > then it comes up with A dynamic link library (DLL) initialization routine > failed. (exception from HRESULT: 0x8007045A). > > and then it freezers when pc diagnostics comes up on the screen. > > How can i fix these two problems as they are preinstalled. i dont have > individual software to unistall and reinstall the programs.

Re: preinstalled software "John Barnes" <jbarnes[ at ]email.net> 7/8/2007 12:54:58 AM Windows DVD Maker is Windows Vista, not 3rd party. "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> wrote in message news:erqmMQFwHHA.1524[ at ]TK2MSFTNGP06.phx.gbl... [Quoted Text] > Problems with packaged software should be addressed by the computer > manufacturer. > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > > > "mlvc" <mlvc[ at ]discussions.microsoft.com> wrote in message > news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D[ at ]microsoft.com... >>i am havng some trouble with pre install software that came with my >>laptop. >> >> 2 programs are not working: >> 1. Windows dvd maker >> 2. Pc Diagnostic tool >> >> Windows dvd maker: >> when i try to add a avi file. it comes up with windows dvd maker has >> stopped >> working and freezes and then i close the program and this window comes >> up: >> >> COM Surrogate has stopped working >> A problem caused the program to stop working correctly. Windows will >> close >> the program and notify you if a solution is available. >> >> >> Pc Diagnostic tool comes up with this error: >> Unhandled exception has occurred in a component in your application. if >> you >> click continue, the application will ignore this error and attempt to >> continue. >> >> Exception from HRESULT: 0xE0434F4D >> >> if i click continue it comes up with file not found but it doesnt say >> what >> file. >> then it comes up with A dynamic link library (DLL) initialization routine >> failed. (exception from HRESULT: 0x8007045A). >> >> and then it freezers when pc diagnostics comes up on the screen. >> >> How can i fix these two problems as they are preinstalled. i dont have >> individual software to unistall and reinstall the programs. >

Re: preinstalled software "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> 7/8/2007 1:28:33 AM PC Diagnostic Tool??? -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) "John Barnes" <jbarnes[ at ]email.net> wrote in message news:uJxtrqPwHHA.3560[ at ]TK2MSFTNGP02.phx.gbl... [Quoted Text] > Windows DVD Maker is Windows Vista, not 3rd party. > > "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> wrote in message > news:erqmMQFwHHA.1524[ at ]TK2MSFTNGP06.phx.gbl... >> Problems with packaged software should be addressed by the computer >> manufacturer. >> >> -- >> >> >> Regards, >> >> Richard Urban >> Microsoft MVP Windows Shell/User >> (For email, remove the obvious from my address) >> >> >> >> "mlvc" <mlvc[ at ]discussions.microsoft.com> wrote in message >> news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D[ at ]microsoft.com... >>>i am havng some trouble with pre install software that came with my >>>laptop. >>> >>> 2 programs are not working: >>> 1. Windows dvd maker >>> 2. Pc Diagnostic tool >>> >>> Windows dvd maker: >>> when i try to add a avi file. it comes up with windows dvd maker has >>> stopped >>> working and freezes and then i close the program and this window comes >>> up: >>> >>> COM Surrogate has stopped working >>> A problem caused the program to stop working correctly. Windows will >>> close >>> the program and notify you if a solution is available. >>> >>> >>> Pc Diagnostic tool comes up with this error: >>> Unhandled exception has occurred in a component in your application. if >>> you >>> click continue, the application will ignore this error and attempt to >>> continue. >>> >>> Exception from HRESULT: 0xE0434F4D >>> >>> if i click continue it comes up with file not found but it doesnt say >>> what >>> file. >>> then it comes up with A dynamic link library (DLL) initialization >>> routine >>> failed. (exception from HRESULT: 0x8007045A). >>> >>> and then it freezers when pc diagnostics comes up on the screen. >>> >>> How can i fix these two problems as they are preinstalled. i dont have >>> individual software to unistall and reinstall the programs. >> >

Re: preinstalled software "John Barnes" <jbarnes[ at ]email.net> 7/8/2007 2:17:18 AM I have no problem adding an avi file to DVD Maker using drag-n-drop from my pictures file. Is there any more information in your event viewer? Also, you might post in the microsoft.public.windows.vista.music_pictures_video newsgroup. "mlvc" <mlvc[ at ]discussions.microsoft.com> wrote in message news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D[ at ]microsoft.com... [Quoted Text] >i am havng some trouble with pre install software that came with my laptop. > > 2 programs are not working: > 1. Windows dvd maker > 2. Pc Diagnostic tool > > Windows dvd maker: > when i try to add a avi file. it comes up with windows dvd maker has > stopped > working and freezes and then i close the program and this window comes up: > > COM Surrogate has stopped working > A problem caused the program to stop working correctly. Windows will close > the program and notify you if a solution is available. > > > Pc Diagnostic tool comes up with this error: > Unhandled exception has occurred in a component in your application. if > you > click continue, the application will ignore this error and attempt to > continue. > > Exception from HRESULT: 0xE0434F4D > > if i click continue it comes up with file not found but it doesnt say what > file. > then it comes up with A dynamic link library (DLL) initialization routine > failed. (exception from HRESULT: 0x8007045A). > > and then it freezers when pc diagnostics comes up on the screen. > > How can i fix these two problems as they are preinstalled. i dont have > individual software to unistall and reinstall the programs.

Re: preinstalled software "John Barnes" <jbarnes[ at ]email.net> 7/8/2007 2:22:40 AM A call to Technical Support from the laptop manufacturer might be worth a try as it is probably theirs and they do support both products. "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> wrote in message news:uAV9M9PwHHA.4300[ at ]TK2MSFTNGP04.phx.gbl... [Quoted Text] > PC Diagnostic Tool??? > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > > > "John Barnes" <jbarnes[ at ]email.net> wrote in message > news:uJxtrqPwHHA.3560[ at ]TK2MSFTNGP02.phx.gbl... >> Windows DVD Maker is Windows Vista, not 3rd party. >> >> "Richard Urban" <richardurbanREMOVETHIS[ at ]hotmail.com> wrote in message >> news:erqmMQFwHHA.1524[ at ]TK2MSFTNGP06.phx.gbl... >>> Problems with packaged software should be addressed by the computer >>> manufacturer. >>> >>> -- >>> >>> >>> Regards, >>> >>> Richard Urban >>> Microsoft MVP Windows Shell/User >>> (For email, remove the obvious from my address) >>> >>> >>> >>> "mlvc" <mlvc[ at ]discussions.microsoft.com> wrote in message >>> news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D[ at ]microsoft.com... >>>>i am havng some trouble with pre install software that came with my >>>>laptop. >>>> >>>> 2 programs are not working: >>>> 1. Windows dvd maker >>>> 2. Pc Diagnostic tool >>>> >>>> Windows dvd maker: >>>> when i try to add a avi file. it comes up with windows dvd maker has >>>> stopped >>>> working and freezes and then i close the program and this window comes >>>> up: >>>> >>>> COM Surrogate has stopped working >>>> A problem caused the program to stop working correctly. Windows will >>>> close >>>> the program and notify you if a solution is available. >>>> >>>> >>>> Pc Diagnostic tool comes up with this error: >>>> Unhandled exception has occurred in a component in your application. if >>>> you >>>> click continue, the application will ignore this error and attempt to >>>> continue. >>>> >>>> Exception from HRESULT: 0xE0434F4D >>>> >>>> if i click continue it comes up with file not found but it doesnt say >>>> what >>>> file. >>>> then it comes up with A dynamic link library (DLL) initialization >>>> routine >>>> failed. (exception from HRESULT: 0x8007045A). >>>> >>>> and then it freezers when pc diagnostics comes up on the screen. >>>> >>>> How can i fix these two problems as they are preinstalled. i dont have >>>> individual software to unistall and reinstall the programs. >>> >> >