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Halo
I am unable to connect my Sony Ericsson mobile phone to my (Vista home
premium) Dell computer.
I have taken the issue up with Sony Ericsson support and append extracts
from correspondence with them. You will note that they have concluded that
the issue is not due to the Sony Ericsson PC Suite application and advise
that I should refer the problem (run a legacy CPL has stopped working) to
Microsoft. I have not been notified if a solution is available
Any help with this issue would be appreciated.
EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
Dear John,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, unfortunately this current issue cannot be
solved by Sony Ericsson as the issue is not due to the PC Suite application.
Please contact Microsoft for more information.
Kind Regards,
Sony Ericsson Call Centre
Email:
To: questions.gb[ at ]support.sonyericsson.com
From: jj mac
Subject: Re: Case : 71115860
Many thanks for your reply to my query. I have come up against a further
problem. When I click on Com Ports in the phone monitor options box I get an
error message "Run a legacy CPL elevated has stopped working. A problem
caused the program to stop working correctly. Windows will close the program
& notify you if a solution is available" No such notification has, however,
been received
I appreciate that the Sonyericsson software may not be causing this problem
and you may be unable to provide a solution to it but if you can I would be
very pleased to hear from you again. --
---
Original Message -
Dear John
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, please try the following:
1. Go to Start -> Control Panel. Switch to Classic View, and then click into
Phone Monitor Options.
2. When Phone Monitor Options loads, click the Com Ports tab.
3. Look through the list for COM's 5 and 6. Select and enable them. Then
Apply and Ok.
4. Wait a few moments, and then reconnect your K610i.
If the Sony Ericsson PC Suite does not automatically detect the handset,
please try the How to Connect Wizard.
Kind Regards,
D--- H---
Email:
To: questions.gb[ at ]support.sonyericsson.com
Opinion: Problem installing software for mobile phone.
Phone Sony Ericsson K610i
Computer Details:
Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32 bit
System)
Hard Drive 320 GB
RAM 2046 MB
I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
having first ascertained that 2.10.21 exe is compatible with Vista home
premium.
Following instructions on how to connect the phone , the phone display shows
“File Transfer†while the computer searches for connected phone and reports
that “no connected phone was foundâ€. I checked all connections and repeated
the process a number of times with the same result.
Following trouble shooting steps.
Although the USB cable is properly connected to the phone (switched on) and
to the computer, the Hardware wizard does not start.?
Checking in Device Manager
Under Universal Serial BUS Controllers-
Sony Ericsson Device 046 driver and
Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
Under Ports (COM & LPT)
Sony Ericsson Device 116 USB WMC Device Management (COM6) and
Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
Checking for updated software Windows reports for each of the above devices
that the best driver software is already installed.
“ Other devices†is not listed in Device Manager. I was, therefore,
unable to install the drivers using the “Windows install hardware wizard “ in
the manner described.
What has gone wrong? How do I resolve this issue?
Thank You
JJ Mac
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"jj mac" <jj mac[ at ]discussions.microsoft.com> wrote in message
news:8A675275-8500-43F5-A937-22688E66EA44[ at ]microsoft.com...
[Quoted Text] > Halo
>
> I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> premium) Dell computer.
>
> I have taken the issue up with Sony Ericsson support and append extracts
> from correspondence with them. You will note that they have concluded
> that
> the issue is not due to the Sony Ericsson PC Suite application and advise
> that I should refer the problem (run a legacy CPL has stopped working) to
> Microsoft. I have not been notified if a solution is available
> Any help with this issue would be appreciated.
>
> EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
>
> Dear John,
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, unfortunately this current issue cannot be
> solved by Sony Ericsson as the issue is not due to the PC Suite
> application.
> Please contact Microsoft for more information.
>
>
> Kind Regards,
>
>
> Sony Ericsson Call Centre
>
>
> Email:
> To: questions.gb[ at ]support.sonyericsson.com
> From: jj mac
> Subject: Re: Case : 71115860
> Many thanks for your reply to my query. I have come up against a further
> problem. When I click on Com Ports in the phone monitor options box I get
> an
> error message "Run a legacy CPL elevated has stopped working. A problem
> caused the program to stop working correctly. Windows will close the
> program
> & notify you if a solution is available" No such notification has,
> however,
> been received
> I appreciate that the Sonyericsson software may not be causing this
> problem
> and you may be unable to provide a solution to it but if you can I would
> be
> very pleased to hear from you again. --
> ---
> Original Message -
>
> Dear John
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, please try the following:
>
> 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> into
> Phone Monitor Options.
> 2. When Phone Monitor Options loads, click the Com Ports tab.
> 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> Apply and Ok.
> 4. Wait a few moments, and then reconnect your K610i.
>
> If the Sony Ericsson PC Suite does not automatically detect the handset,
> please try the How to Connect Wizard.
>
>
> Kind Regards,
> D--- H---
>
> Email:
> To: questions.gb[ at ]support.sonyericsson.com
>
>
>
> Opinion: Problem installing software for mobile phone.
>
> Phone Sony Ericsson K610i
>
> Computer Details:
> Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> bit
> System)
> Hard Drive 320 GB
> RAM 2046 MB
>
> I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> having first ascertained that 2.10.21 exe is compatible with Vista home
> premium.
>
> Following instructions on how to connect the phone , the phone display
> shows
> “File Transfer†while the computer searches for connected phone and
> reports
> that “no connected phone was foundâ€. I checked all connections and
> repeated
> the process a number of times with the same result.
>
> Following trouble shooting steps.
>
> Although the USB cable is properly connected to the phone (switched on)
> and
> to the computer, the Hardware wizard does not start.?
>
> Checking in Device Manager
>
> Under Universal Serial BUS Controllers-
> Sony Ericsson Device 046 driver and
> Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
>
> Under Ports (COM & LPT)
> Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
>
> Checking for updated software Windows reports for each of the above
> devices
> that the best driver software is already installed.
>
> “ Other devices†is not listed in Device Manager. I was, therefore,
> unable to install the drivers using the “Windows install hardware wizard
> “ in
> the manner described.
>
> What has gone wrong? How do I resolve this issue?
>
> Thank You
>
> JJ Mac
John...
Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
the How to Connect wizard, selected Bluetooth, and all is well. Are you
using cable, Bluetooth or IR? Did you initially set up a sync partnership on
you PC?
Dave
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Many thanks Dave for your help.
No, I did not have PC Suite ver 2.10.34 installed. I do, however, have it
installed now having first uninstalled ver. 2.10.21 which I had been using.
The installation went smoothly and was successfully completed. I am using a
cable (USB) connection.
I don’t have any sync partnerships set up on my computer. Using the
connection wizard, selecting How to Connect guide I selected USB Cable,
searching for connected phone commences and after a short period reports
that no connected phone was found.
I really don’t know why there is no communication between my phone and the
computer. The drivers appear to be installed correctly. If I click on Device
Manager and select PORTS (COM & LTP)
Sony Ericsson Device 116 USB WMC Device Management (COM 6) which contains 3
driver files
C:\Winsows|System32\Drivers\s116cm.sys
C:\Winsows|System32\Drivers\s116cmnt.sys
C:\Winsows|System32\Drivers\s116mgmt.sys and
Sony Ericsson Device 116 USB WMC OBEX Interface (COM 5) also containing 3
driver files
C:\Winsows|System32\Drivers\s116cm.sys
C:\Winsows|System32\Drivers\s116cmnt.sys
C:\Winsows|System32\Drivers\s116obex.sys
are listed.
However, if I now open the Phone Monitor Options in Control Panel “My Sony
Ericsson†is listed but when I click on COM PORTS the com port box opens with
a note saying “You can stop or start Phone Monitor from searching for
connected phones on specific COM PORTS by disabling or enabling them in the
listâ€.
However, none are listed notwithstanding the fact that COM5 & COM6 ports are
shown in Device Manager-PORTS (see above) . It would ,therefore, appear that
there is a problem which is preventing the Ports from being listed in “phone
monitor options†and stopping phone monitor from searching for connected
phones.
After installing PC suite ver 2.10.34 I no longer get the error message “Run
a legacy CPL elevated has stopped working†which I had been getting with ver
2.10.21 but I now get an error message when I start the computer “CAPI_Worker
Module has stopped workingâ€. I had also been getting a message “Unable to
create device Manager instance†but that has stopped appearing.
I am beginning to suspect that the McAfee antivirus which is installed on
my computer may be causing problems.
Regards
--
JJ MacA
"Dave Quail" wrote:
[Quoted Text] > "jj mac" <jj mac[ at ]discussions.microsoft.com> wrote in message
> news:8A675275-8500-43F5-A937-22688E66EA44[ at ]microsoft.com...
> > Halo
> >
> > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > premium) Dell computer.
> >
> > I have taken the issue up with Sony Ericsson support and append extracts
> > from correspondence with them. You will note that they have concluded
> > that
> > the issue is not due to the Sony Ericsson PC Suite application and advise
> > that I should refer the problem (run a legacy CPL has stopped working) to
> > Microsoft. I have not been notified if a solution is available
> > Any help with this issue would be appreciated.
> >
> > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> >
> > Dear John,
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, unfortunately this current issue cannot be
> > solved by Sony Ericsson as the issue is not due to the PC Suite
> > application.
> > Please contact Microsoft for more information.
> >
> >
> > Kind Regards,
> >
> >
> > Sony Ericsson Call Centre
> >
> >
> > Email:
> > To: questions.gb[ at ]support.sonyericsson.com
> > From: jj mac
> > Subject: Re: Case : 71115860
> > Many thanks for your reply to my query. I have come up against a further
> > problem. When I click on Com Ports in the phone monitor options box I get
> > an
> > error message "Run a legacy CPL elevated has stopped working. A problem
> > caused the program to stop working correctly. Windows will close the
> > program
> > & notify you if a solution is available" No such notification has,
> > however,
> > been received
> > I appreciate that the Sonyericsson software may not be causing this
> > problem
> > and you may be unable to provide a solution to it but if you can I would
> > be
> > very pleased to hear from you again. --
> > ---
> > Original Message -
> >
> > Dear John
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, please try the following:
> >
> > 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> > into
> > Phone Monitor Options.
> > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > Apply and Ok.
> > 4. Wait a few moments, and then reconnect your K610i.
> >
> > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > please try the How to Connect Wizard.
> >
> >
> > Kind Regards,
> > D--- H---
> >
> > Email:
> > To: questions.gb[ at ]support.sonyericsson.com
> >
> >
> >
> > Opinion: Problem installing software for mobile phone.
> >
> > Phone Sony Ericsson K610i
> >
> > Computer Details:
> > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> > bit
> > System)
> > Hard Drive 320 GB
> > RAM 2046 MB
> >
> > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > having first ascertained that 2.10.21 exe is compatible with Vista home
> > premium.
> >
> > Following instructions on how to connect the phone , the phone display
> > shows
> > “File Transfer†while the computer searches for connected phone and
> > reports
> > that “no connected phone was foundâ€. I checked all connections and
> > repeated
> > the process a number of times with the same result.
> >
> > Following trouble shooting steps.
> >
> > Although the USB cable is properly connected to the phone (switched on)
> > and
> > to the computer, the Hardware wizard does not start.?
> >
> > Checking in Device Manager
> >
> > Under Universal Serial BUS Controllers-
> > Sony Ericsson Device 046 driver and
> > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> >
> > Under Ports (COM & LPT)
> > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> >
> > Checking for updated software Windows reports for each of the above
> > devices
> > that the best driver software is already installed.
> >
> > “ Other devices†is not listed in Device Manager. I was, therefore,
> > unable to install the drivers using the “Windows install hardware wizard
> > “ in
> > the manner described.
> >
> > What has gone wrong? How do I resolve this issue?
> >
> > Thank You
> >
> > JJ Mac
>
> John...
>
> Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
> the How to Connect wizard, selected Bluetooth, and all is well. Are you
> using cable, Bluetooth or IR? Did you initially set up a sync partnership on
> you PC?
>
> Dave
>
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