Tomtom home installation Tom tom one user 6/20/2007 6:06:00 AM I have a toshiba laptop with windows vista home premium installed. I am trying to install tomtom home (1.5 latest which supports windows vista) but after installation, when I run tomtom home it the computer is saying 'tomtom stopped working and windows is trying to find a solution' after it is written that no solution found. I tried several things, installed previous software, uninstalled antivirus, tried windows copatibility program but nothing resolved my problem. Any suggestions??

Re: Tomtom home installation "Rick Rogers" <rick[ at ]mvps.org> 6/20/2007 10:26:16 AM Hi, You need to take this issue up with the software vendor's support, they should be able to assist you with errors related to their program. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Tom tom one user" <Tom tom one user[ at ]discussions.microsoft.com> wrote in message news:7F643AA8-17EA-4C08-A962-176CE4F65B01[ at ]microsoft.com... [Quoted Text] >I have a toshiba laptop with windows vista home premium installed. I am > trying to install tomtom home (1.5 latest which supports windows vista) > but > after installation, when I run tomtom home it the computer is saying > 'tomtom > stopped working and windows is trying to find a solution' after it is > written > that no solution found. > I tried several things, installed previous software, uninstalled > antivirus, > tried windows copatibility program but nothing resolved my problem. > Any suggestions??

Re: Tomtom home installation Tom tom one user 6/20/2007 11:52:03 AM I did ask tomtom but it didn't work. They told me to use another computer. This program works perfectly on my old pc but not on the laptop Any more suggestions "Rick Rogers" wrote: [Quoted Text] > Hi, > > You need to take this issue up with the software vendor's support, they > should be able to assist you with errors related to their program. > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Tom tom one user" <Tom tom one user[ at ]discussions.microsoft.com> wrote in > message news:7F643AA8-17EA-4C08-A962-176CE4F65B01[ at ]microsoft.com... > >I have a toshiba laptop with windows vista home premium installed. I am > > trying to install tomtom home (1.5 latest which supports windows vista) > > but > > after installation, when I run tomtom home it the computer is saying > > 'tomtom > > stopped working and windows is trying to find a solution' after it is > > written > > that no solution found. > > I tried several things, installed previous software, uninstalled > > antivirus, > > tried windows copatibility program but nothing resolved my problem. > > Any suggestions?? > >

Re: Tomtom home installation "PvdG42" <pvdg[ at ]toadstool.edu> 6/20/2007 3:31:09 PM "Tom tom one user" <Tomtomoneuser[ at ]discussions.microsoft.com> wrote in message news:A722DD7E-714A-4EAA-B22F-A81542A6EA7B[ at ]microsoft.com... [Quoted Text] >I did ask tomtom but it didn't work. They told me to use another computer. > This program works perfectly on my old pc but not on the laptop > Any more suggestions > Yes. Go back to TomTom support and escalate. *They* certified their software as Vista-compatible, then told you "use a different computer"? Sounds like a horrible level one "get rid of the caller" ploy. Get the failure details together, then ask for a supervisor.

Re: Tomtom home installation Tom tom one user 6/20/2007 4:41:03 PM They did pass the query on to level 2. But the answers were without effect. They told me to uninstall and reinstall the software. No use. The problem is with the software that cannot be run on my Toshiba laptop. It's not an old laptop, intel core 2 duo 1.86, 1g memory etc... Any suggestions? "PvdG42" wrote: [Quoted Text] > > "Tom tom one user" <Tomtomoneuser[ at ]discussions.microsoft.com> wrote in > message news:A722DD7E-714A-4EAA-B22F-A81542A6EA7B[ at ]microsoft.com... > >I did ask tomtom but it didn't work. They told me to use another computer. > > This program works perfectly on my old pc but not on the laptop > > Any more suggestions > > > Yes. > > Go back to TomTom support and escalate. > *They* certified their software as Vista-compatible, then told you "use a > different computer"? > Sounds like a horrible level one "get rid of the caller" ploy. > Get the failure details together, then ask for a supervisor. > >

Re: Tomtom home installation "Rick Rogers" <rick[ at ]mvps.org> 6/21/2007 1:59:25 AM Hi, I think you may be missing the point. It has naught to do with the hardware. Unless there is an issue with the Vista install functioning improperly (say, other programs aren't running properly either), if the software is supposed to be Vista compatible it should work. If it isn't working and the system is working otherwise, then the software vendor needs to resolve the issue as Vista is doing what it's supposed to do. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Tom tom one user" <Tomtomoneuser[ at ]discussions.microsoft.com> wrote in message news:B509813D-0C23-4558-B4F8-41635B0048D8[ at ]microsoft.com... [Quoted Text] > They did pass the query on to level 2. But the answers were without > effect. > They told me to uninstall and reinstall the software. No use. > The problem is with the software that cannot be run on my Toshiba laptop. > It's not an old laptop, intel core 2 duo 1.86, 1g memory etc... > Any suggestions? > > "PvdG42" wrote: > >> >> "Tom tom one user" <Tomtomoneuser[ at ]discussions.microsoft.com> wrote in >> message news:A722DD7E-714A-4EAA-B22F-A81542A6EA7B[ at ]microsoft.com... >> >I did ask tomtom but it didn't work. They told me to use another >> >computer. >> > This program works perfectly on my old pc but not on the laptop >> > Any more suggestions >> > >> Yes. >> >> Go back to TomTom support and escalate. >> *They* certified their software as Vista-compatible, then told you "use a >> different computer"? >> Sounds like a horrible level one "get rid of the caller" ploy. >> Get the failure details together, then ask for a supervisor. >> >>