Progrsm Stopped working Anthony Lisanti <ajlisanti[ at ]optonline.net> 7/7/2007 10:30:13 PM Every now and then I get error messages that a program has stoppped working. This always points to the antivirus or UPS software. However, the program is running fine. Any idea why or how to resolve this?

Re: Progrsm Stopped working "Andrew McLaren" <andrew[ at ]fakeaddress.com> 7/8/2007 8:24:25 AM "Anthony Lisanti" <ajlisanti[ at ]optonline.net> wrote ... [Quoted Text] > Every now and then I get error messages that a program has stoppped > working. This always points to the antivirus or UPS software. > However, the program is running fine. Any idea why or how to resolve There's not really enough information in your problem description to make useful suggestions. What is the exact text of the error message you get? What do you see in the Application and System event logs, at the time of these errors? What anti-virus and UPS software do you have installed? What edition of Vista are you running? Was it an upgrade, or a new install? Was Vista running okay for a while, then this problem started appearing? Or has it been happening since day one? Anything else that seems relevant? I can't guarantee we'll fix your problem, even with this info ... but at least we'll have a chance. Otherwise it's just too vague to troubleshoot. -- Andrew McLaren amclar (at) optusnet dot com dot au

Re: Progrsm Stopped working Anthony Lisanti <ajlisanti[ at ]optonline.net> 7/10/2007 12:29:34 AM Andrew: Here is the error: Problem Event Name: APPCRASH Application Name: vsserv.exe Application Version: 10.2.1.156 Application Timestamp: 46545d69 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6000.16386 Fault Module Timestamp: 4549bdc9 Exception Code: c0000005 Exception Offset: 00069ec7 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional Information 1: c453 Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9 Additional Information 3: c453 Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9 Bitdefender Antivirus is aware of this issue. Although, there is no fix yet, the same goes for the UPS Parachute software. Shutting off data collection for the UPS software stopped the problem, but it seems there is still no solution for the Antivirus. On Sun, 8 Jul 2007 18:24:25 +1000, "Andrew McLaren" <andrew[ at ]fakeaddress.com> wrote: [Quoted Text] >"Anthony Lisanti" <ajlisanti[ at ]optonline.net> wrote ... >> Every now and then I get error messages that a program has stoppped >> working. This always points to the antivirus or UPS software. >> However, the program is running fine. Any idea why or how to resolve > > >There's not really enough information in your problem description to make >useful suggestions. > >What is the exact text of the error message you get? >What do you see in the Application and System event logs, at the time of >these errors? >What anti-virus and UPS software do you have installed? >What edition of Vista are you running? >Was it an upgrade, or a new install? >Was Vista running okay for a while, then this problem started appearing? Or >has it been happening since day one? >Anything else that seems relevant? > >I can't guarantee we'll fix your problem, even with this info ... but at >least we'll have a chance. Otherwise it's just too vague to troubleshoot.

Re: Progrsm Stopped working "Andrew McLaren" <andrew[ at ]fakeaddress.com> 7/10/2007 1:14:56 AM "Anthony Lisanti" <ajlisanti[ at ]optonline.net> wrote ... [Quoted Text] > Problem Event Name: APPCRASH > Application Name: vsserv.exe Thanks Anthony. I guess you have Bitdefender 10.2 with all the latest Updates, right? (ie, in Bitdefender go to Updates, Update now) In any case it it pretty much up to Bitdefender; there's nothing in Windows you can configure to bypass this type of problem. An Access Violation (0xC0000005) almost always boils down to a programming error, somewhere. You can sometimes alleviate them by shifting things in Windows; but this is just making, not solving, the problem. If Parachute is also hiting an AV (0xC0000005 exception) that same applies there. Make sure they know about the problem and look for an update. Even in the cases the AV is caused by a bug in Windows, the people who can best debug the crash are the folks who own the source code for the EXE. If they isolate a problem in Windows, they'll work directly with Microsoft via TSANet or one of the other various ISV bilateral channels, to get it fixed. Good luck, -- Andrew McLaren amclar (at) optusnet dot com dot au