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Thread: Vista boot Stuck on a black screen with a mouse cursor

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Vista boot Stuck on a black screen with a mouse cursor
DannyE 5/15/2007 5:58:01 AM
I upgraded to Vista from XP and everything worked for one month. My kid
resetted the PC and since then Vista does not boot. It passes the boot
screen with the green stripes with Microsoft logo and does not reach the
Vista green screen. It get stuck on a black screen with only mouse cursor
pointer dispalyed.
I tried to boot in safe mode, I tried repair mode without success; it is
stuck the same way as in normal mode.

Please advise what I need to do or how to reinstall from DVD. I tried to
reinstall from DVD and could not pass the product key screen.

Please help, I have run out of any good ideas...
Re: Vista boot Stuck on a black screen with a mouse cursor
"pinp1986[ at ]yahoo.com" <pinp1986[ at ]yahoo.com> 5/15/2007 8:42:00 AM
Do you have a printer installed? One morning I tried to boot up and
got stuck on the black screen with a cursor. Called up Dell and we
found out it was the Lexmark printer. It has these flash drives (for
camera memory sticks) and my computer wanted to boot from those.
Strange. Anyway once i removed the printer USB, it boot up fine.




Re: Vista boot Stuck on a black screen with a mouse cursor
DannyE 5/15/2007 1:31:02 PM
The priter is not connected.

DannyE

"pinp1986[ at ]yahoo.com" wrote:

[Quoted Text]
> Do you have a printer installed? One morning I tried to boot up and
> got stuck on the black screen with a cursor. Called up Dell and we
> found out it was the Lexmark printer. It has these flash drives (for
> camera memory sticks) and my computer wanted to boot from those.
> Strange. Anyway once i removed the printer USB, it boot up fine.
>
>
>
>
>
Re: Vista boot Stuck on a black screen with a mouse cursor
CB 5/15/2007 8:19:00 PM


DannyE,

You should have no problem getting past the Product Key screen whether or
not you enter a product key. Sometimes you need to reformat your hard drive,
reinstall the XP software and then install Vista.

In any event, I would do a clean install of Vista on a reformatted hard
drive. You will have far fewer problems and conflicts.

C.B.
Re: Vista boot Stuck on a black screen with a mouse cursor
widsinc <widsinc.3gwzjc[ at ]DoNotSpam.com> 10/7/2008 2:15:26 PM
I work on a domain with close to 400 PC's that we are starting to roll out VISTA. We ran into this issue with the first batch.

After reading some of the posting most of you are probably not running domains, and AC's.

We use login scripts for installing printers, what we determined is, the reason vista was sitting on that black screen was it was waiting for the user to accept the new driver to install the printer. We ran a bunch of tests and determined this was the reason. For those of you not on domains, the best I can tell you is, there is something waiting to be installed.

the temp fix is to login as admin and it should load and prompt you accept the new driver. then the user can login fine. (This will need to be done for every printer that needs a driver installed. Also note our printers are oming form a win 2K3 Server running x86 (32 Bit) drivers and our vista machins are x64 (64 Bit) machines, so we are installing the x64 drivers and that is where we are getting held up.

Again, Most of you have not received this because of printers, but the computer is loading, it is waiting for a user responce to a prompt that you can see. Logging in as admin should allow you to see these prompts. Hope it helped -- widsinc ------------------------------------------------------------------------ widsinc's Profile: http://forums.techarena.in/members/widsinc.htm View this thread: http://forums.techarena.in/vista-help/747332.htm http://forums.techarena.in
Re: Vista boot Stuck on a black screen with a mouse cursor
columbia93 <columbia93.3j7mjb[ at ]DoNotSpam.com> 11/21/2008 5:18:02 AM
I have this issue on a machine I'd been running approx 4 1/2 mos. Unlike many of you, I can find ABSOLUTELY no way to bring up anything, including a logon, task manager or safe mode. I literally have the black death screen that sits and sits and sits.....

Prior to this, my computer was on much of the time because I also used it as my TV. It would go into and out of sleep mode easily. When this happened back at the beginning of October, I assumed it was a memory issue simply because I'd had an issue brewing. I returned and replaced those sticks but nothing has changed. Obviously that issue was unrelated.

Because I was only looking at the memory, I didn't really note when or why the problem occurred. Since I seldom restarted my computer, I sort of remember a Windows update and restart. There have been others who've experienced this problem in that same time frame. I also don't have the printer "hooked" up, instead plugging it in with a USB cord when needed.

I'd found something on MS about a black screen issue and a file that seems to overwrite the Welcome screen but, since I can't get into the computer to remove the file they were talking about, it doesn't help. MS also the problem was fixed with SP1 but, since my virgin build was installed with Vista Home Prem 64 SP1, this is a lie.

So, how do I fix this when I can't logon, can't pull up the task manager and can't get the computer to boot from the Vista disk? -- columbia93 ------------------------------------------------------------------------ columbia93's Profile: http://forums.techarena.in/members/columbia93.htm View this thread: http://forums.techarena.in/vista-help/747332.htm http://forums.techarena.in
Re: Vista boot Stuck on a black screen with a mouse cursor
"Chuck" <cdkuder[ at ]msn.com> 11/22/2008 3:11:16 AM
Can you get into BIOS? If not you may be dealing with hardware failure.
Next, one way or another, "safe mode" ?

"columbia93" <columbia93.3j7mjb[ at ]DoNotSpam.com> wrote in message
news:columbia93.3j7mjb[ at ]DoNotSpam.com...
[Quoted Text]
>
> I have this issue on a machine I'd been running approx 4 1/2 mos. Unlike
> many of you, I can find ABSOLUTELY no way to bring up anything,
> including a logon, task manager or safe mode. I literally have the black
> death screen that sits and sits and sits.....
>
> Prior to this, my computer was on much of the time because I also used
> it as my TV. It would go into and out of sleep mode easily. When this
> happened back at the beginning of October, I assumed it was a memory
> issue simply because I'd had an issue brewing. I returned and replaced
> those sticks but nothing has changed. Obviously that issue was
> unrelated.
>
> Because I was only looking at the memory, I didn't really note when or
> why the problem occurred. Since I seldom restarted my computer, I sort
> of remember a Windows update and restart. There have been others who've
> experienced this problem in that same time frame. I also don't have the
> printer "hooked" up, instead plugging it in with a USB cord when
> needed.
>
> I'd found something on MS about a black screen issue and a file that
> seems to overwrite the Welcome screen but, since I can't get into the
> computer to remove the file they were talking about, it doesn't help. MS
> also the problem was fixed with SP1 but, since my virgin build was
> installed with Vista Home Prem 64 SP1, this is a lie.
>
> So, how do I fix this when I can't logon, can't pull up the task
> manager and can't get the computer to boot from the Vista disk?
>
>
> --
> columbia93
> ------------------------------------------------------------------------
> columbia93's Profile: http://forums.techarena.in/members/columbia93.htm
> View this thread: http://forums.techarena.in/vista-help/747332.htm
>
> http://forums.techarena.in
>

Re: Vista boot Stuck on a black screen with a mouse cursor
rccm112 <rccm112.3jqj3b[ at ]DoNotSpam.com> 12/1/2008 8:10:57 AM
I got this problem earlier today and it bugged me all day. The screen went black with only the mouse cursor visible. I wasnt able to get the taskmanager to display. My fix was somewhat easy. I pressed F8 during the bootup and went into safemode with command prompt. Although the desktop never showed up the command prompt did. I typed msconfig into the command prompt and the window popped up. I was then able to choose selective startup. Uncheck system services and startup items. Original Boot Configuration should remain checked. The computer restarted a couple of times and I finally saw my desktop again. I uninstalled my nvidia drivers while I was in there since I had recently let Microsoft update them. I also uninstalled anything else I had installed in the past couple of days. I checked normal startup and everything was back to normal the next time I rebooted. Hope this helps someone. -- rccm112 ------------------------------------------------------------------------ rccm112's Profile: http://forums.techarena.in/members/rccm112.htm View this thread: http://forums.techarena.in/vista-help/747332.htm http://forums.techarena.in
Re: Vista boot Stuck on a black screen with a mouse cursor
goatee <goatee.3k0sjc[ at ]DoNotSpam.com> 12/6/2008 10:19:43 PM
My solution and its not the same for everyone I'm sure.

This solved it for me. Mine actually started with a missing or corrupt winload.exe. After repairing that. I had the black screen with a moveable cursor nothing else worked. chkdsk /r fixes all kinds of XP probs so I tried it. Went through a LOAD of screens, took a couple hours. After this ran is when the blank screen issue started. I could see my hard drive going like crazy when I would get to that point so I knew it was TRYING at least.

Solution for me.
I loaded vista onto another drive I had then booted up and took a look at the other drive. When I double clicked it I had no permissions. I right clicked, when into security and took ownership of everything then I went into the permissions and added the everyone group with full permissions and let it run. Took about 30 mins or so but I have 240 gigs of stuff on there. After that unplugged the new drive, restarted and viola. HOpe that helps someone. If you need help with permissions etc that should be easy enough to google. If you think it's dumb to require some additional hardware then you haven't worked on computers enough. Having a spare hard drive, ram etc is the same as having a screwdriver and hammer around the house. -- goatee ------------------------------------------------------------------------ goatee's Profile: http://forums.techarena.in/members/goatee.htm View this thread: http://forums.techarena.in/vista-help/747332.htm http://forums.techarena.in
Re: Vista boot Stuck on a black screen with a mouse cursor
schwarzwolf <guest[ at ]unknown-email.com> 12/7/2008 6:00:09 AM
I don't remember how does Vista DVD work but if it's something similar to XP, just insert the DVD, boot from it and fix the system (Repair System) maybe one of your files was corrupted by shuting down the computer suddenly. -- schwarzwolf
Re: Vista boot Stuck on a black screen with a mouse cursor
Dread73 <guest[ at ]unknown-email.com> 12/10/2008 4:17:28 PM
I've been wrestling with the exact same problem on a Dell Studio 1535 running Vista Home Premium Sp1 for 2 days now and have finally fixed it! Well...kinda..... Searching around the net shows that its not a single issue that is causing this problem for everyone so if what I found doesn't help you try some of the other solutions. Like most of you, this laptop loads up fine, and after you login the Welcome screen comes up for a few seconds as per normal then a completely black screen comes up....the mouse cursor is there but nothing else comes up. On this laptop the HD was going bat**** for a while as well but no matter how long you leave it for it never gets to the desktop. No combination of key pressing, windows keys works. Ctrl-Alt-Delete takes you back to that familar screen but selecting task manager doesn't do anything. System Restore does not work. Start up repair says everything is A-OK. After much mucking around I finally got into the system by doing a Safe Mode with Command Prompt startup. At the prompt I disabled all startup and services using MSCONFIG. Upon reboot the system booted up fine. Many hours later I had the system back up and running with all services and startup items....all except for the Windows Event Log. As soon as you enable that - BINGO! Black Screen after login. I did try resetting my ATI graphics back to VGA. The various registry checks and fixes - all to no avail. So at the moment, the laptop is bootable and usable....just the Event Log is disabled.....until I can work out whats going on there. Hope that helps somebody ;) -- Dread73
Re: Vista boot Stuck on a black screen with a mouse cursor
lambiebambiebam <guest[ at ]unknown-email.com> 12/13/2008 11:00:11 AM
I am having the same problem... you can see my thread 'here' (http://www.vistax64.com/vista-general/197195-living-nightmare-please-help.html). In addition, here are some links I found regarding this black screen of death... 1) 'When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen' (http://support.microsoft.com/kb/946532/en-us) -- lambiebambiebam
Re: Vista boot Stuck on a black screen with a mouse cursor
Ira Herman <Ira.Herman.3l8xfb[ at ]DoNotSpam.com> 12/30/2008 7:01:40 PM
We have been running into lots of these KSOD's (blacK Screen Of Death). It has to do with the RPCSS key in the registry. Last known good, safe mode, and system restore generally don't fix it. Here is how to fix it:
http://www.logicitc.com/blog/?p=102 -- Ira Herman ------------------------------------------------------------------------ Ira Herman's Profile: http://forums.techarena.in/members/ira-herman.htm View this thread: http://forums.techarena.in/vista-help/747332.htm http://forums.techarena.in
Re: Vista boot Stuck on a black screen with a mouse cursor
Ira Herman <guest[ at ]unknown-email.com> 12/30/2008 7:11:56 PM
We have been running into lots of these KSOD's (blacK Screen Of Death). It has to do with the RPCSS key in the registry. Last known good, safe mode, and system restore generally don't fix it. Here is how to fix it: 'How to fix the Vista KSOD (blacK Screen Of Death) | LogBlog' (http://www.logicitc.com/blog/?p=102) :cool: -- Ira Herman

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