Problem Installing KB929123 "JT" <no[ at ]mail.here> 6/21/2007 12:06:05 PM Update 929123 does not want to install on our citrix servers and one other server all windows 2003 R2 servers. The update was approved and downloaded to the servers. We install manually. Installing this update shows as being completed successfully on the update status screen of the servers requiring it however WSUS never reflects this update as being applied. If we install the update and then wuauclt /detectnow the update pop-ups again immediatly as needing to be installed. I have tried installing in execute mode as well as user mode on the citrix servers and even tried restarting after applying the patch in both cases. The patch update continues to pop up. I also tried to disable this update in wsus v3 but it said it was already downloaded and patch did not support removal. So how can I resolve this one? Thanks

Re: Problem Installing KB929123 "JT" <no[ at ]mail.here> 6/21/2007 12:15:49 PM I wanted to add. I do not have outlook express installed on these servers. The only thing that exists is the outlook express folder in program files. I am wondering if this is having some effect. Maybe there are some existing registry entries left behind that this patch looks for to determine if the patch is needed but since the program dosent exist it never actually updates and cant modify the entries it expects to modidy? Anyways wanted to ensure that I had included that detail. "JT" <no[ at ]mail.here> wrote in message news:ujfJmz$sHHA.3732[ at ]TK2MSFTNGP02.phx.gbl... [Quoted Text] > Update 929123 does not want to install on our citrix servers and one other > server all windows 2003 R2 servers. The update was approved and downloaded > to the servers. We install manually. Installing this update shows as being > completed successfully on the update status screen of the servers > requiring it however WSUS never reflects this update as being applied. If > we install the update and then wuauclt /detectnow the update pop-ups again > immediatly as needing to be installed. I have tried installing in execute > mode as well as user mode on the citrix servers and even tried restarting > after applying the patch in both cases. The patch update continues to pop > up. I also tried to disable this update in wsus v3 but it said it was > already downloaded and patch did not support removal. > > So how can I resolve this one? > > Thanks >

Re: Problem Installing KB929123 "Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/22/2007 3:58:44 AM "JT" <no[ at ]mail.here> wrote in message news:ujfJmz$sHHA.3732[ at ]TK2MSFTNGP02.phx.gbl... [Quoted Text] > Update 929123 does not want to install on our citrix servers and one other > server all windows 2003 R2 servers. Have you confirmed that you have approved the correct update for 929123 for Windows Servers? There are three different update packages for KB929123. One for Windows Mail on Vista (Update ID:c20787ed-...), one for OE on Windows XP (Update ID:c4331884-...), and one for OE on Windows Server 2003 (Update ID:36dab2f4-...). > The update was approved and downloaded to the servers. We install > manually. Installing this update shows as being completed successfully on > the update status screen of the servers requiring it however WSUS never > reflects this update as being applied. If we install the update and then > wuauclt /detectnow the update pop-ups again immediatly as needing to be > installed. I have tried installing in execute mode as well as user mode on > the citrix servers and even tried restarting after applying the patch in > both cases. The patch update continues to pop up. I also tried to disable > this update in wsus v3 but it said it was already downloaded and patch did > not support removal. I don't see anything in your description about: [a] Installing the update in single-user mode, or [b] Rebooting the Citrix server before/after installing the update. If an attempt to install an OE update is executed while OE is in use, consider that the files won't actually be installed, but will be staged to overwrite the locked file at the next server restart. It's possible that the update is erroneously reporting itself as installed, but not actually installed (yet). If a locked file is detected as being 'not up to date', then the update would be recorded as "Needed". > So how can I resolve this one? My best suggestion: How do I apply updates to my Terminal Server using WSUS? http://wsusinfo.onsitechsolutions.com/articles/033.htm -- Lawrence Garvin, M.S., MCTS, MCP Independent WSUS Evangelist MVP-Software Distribution (2005-2007) https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E Everything you need for WSUS is at http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx And, almost everything else is at http://wsusinfo.onsitechsolutions.com .....

Re: Problem Installing KB929123 "Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/22/2007 4:58:43 AM "JT" <no[ at ]mail.here> wrote in message news:%23LwOC5$sHHA.1168[ at ]TK2MSFTNGP02.phx.gbl... [Quoted Text] >I wanted to add. I do not have outlook express installed on these servers. Well, actually, you do. OE is a integral installed component of IE6. > The only thing that exists is the outlook express folder in program files. Uh huh... so, are you telling me that somebody just purged the \Program Files\Outlook Express folder, and considered the application "uninstalled"? That could *certainly* account for an update being detected, but failing in the manner you've reported. > I am wondering if this is having some effect. I wouldn't be surprised at all! > Maybe there are some existing registry entries left behind that this patch > looks for to determine if the patch is needed but since the program dosent > exist it never actually updates and cant modify the entries it expects to > modidy? Especially if the program wasn't uninstalled by using an appropriate UNINSTALL method. -- Lawrence Garvin, M.S., MCTS, MCP Independent WSUS Evangelist MVP-Software Distribution (2005-2007) https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E Everything you need for WSUS is at http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx And, almost everything else is at http://wsusinfo.onsitechsolutions.com .....

Re: Problem Installing KB929123 "JT" <no[ at ]mail.here> 6/22/2007 12:11:44 PM Thanks Lawernce, This is the first update we have ever had a problem with in our TS and Citrix environment. It *was* pointed out that the servers were restarted after the patch update and tried in both user and execute mode with a restart after each. As for outlook express not being uninstalled correctly that unfortunetly is not something I had control over at the time it was done so I cant blame myself and whats done is done. I need a resolution to working around this issue. I would just assume reinstall it but I dont see the option to do as such with windows 2003 R2. Likewise, I have ensured multiple times that yes, the correct patches are in fact being installed for the target OS, its the one for windows 2003 servers and NOT the intanium version either. I would figure that if the correct patches were not specified they would not have downloaded to the servers at all anyways and then be asking to be installed, but Im no expert on the subject, obviously. Any guidance going forward to resolve this would be appreciated. Is it possible to block that specific update on wsus and somehow delete the wsus cataloge on each server and have it redect installed and required patches. This should then eliminate it seeing the need for this patch to be installed at all..or at least not say its required. PS. That link was helpful but did not provide me the answers I needed. Thanks "Lawrence Garvin (MVP)" <onsitech[ at ]community.nospam> wrote in message news:eZmWkGItHHA.1208[ at ]TK2MSFTNGP03.phx.gbl... [Quoted Text] > "JT" <no[ at ]mail.here> wrote in message > news:ujfJmz$sHHA.3732[ at ]TK2MSFTNGP02.phx.gbl... >> Update 929123 does not want to install on our citrix servers and one >> other server all windows 2003 R2 servers. > > Have you confirmed that you have approved the correct update for 929123 > for Windows Servers? There are three different update packages for > KB929123. One for Windows Mail on Vista (Update ID:c20787ed-...), one for > OE on Windows XP (Update ID:c4331884-...), and one for OE on Windows > Server 2003 (Update ID:36dab2f4-...). > >> The update was approved and downloaded to the servers. We install >> manually. Installing this update shows as being completed successfully on >> the update status screen of the servers requiring it however WSUS never >> reflects this update as being applied. If we install the update and then >> wuauclt /detectnow the update pop-ups again immediatly as needing to be >> installed. I have tried installing in execute mode as well as user mode >> on the citrix servers and even tried restarting after applying the patch >> in both cases. The patch update continues to pop up. I also tried to >> disable this update in wsus v3 but it said it was already downloaded and >> patch did not support removal. > > I don't see anything in your description about: > [a] Installing the update in single-user mode, or > [b] Rebooting the Citrix server before/after installing the update. > > If an attempt to install an OE update is executed while OE is in use, > consider that the files won't actually be installed, but will be staged to > overwrite the locked file at the next server restart. It's possible that > the update is erroneously reporting itself as installed, but not actually > installed (yet). If a locked file is detected as being 'not up to date', > then the update would be recorded as "Needed". > >> So how can I resolve this one? > > My best suggestion: > How do I apply updates to my Terminal Server using WSUS? > http://wsusinfo.onsitechsolutions.com/articles/033.htm > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E > > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx > > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com > .... > >

Re: Problem Installing KB929123 Harry Johnston <harry[ at ]scms.waikato.ac.nz> 6/22/2007 10:39:35 PM JT wrote: [Quoted Text] > As for outlook express not being uninstalled correctly that unfortunetly is > not something I had control over at the time it was done so I cant blame > myself and whats done is done. I need a resolution to working around this > issue. Unfortunately it may be that the only full solution is to reinstall the operating system. Obviously you'll want to leave that for a last resort, but I just wanted to make it clear that the problem is serious and might not be easily fixable. You could try installing another server and copying the missing files over. There's an outside chance this will work. Does anybody know whether IE7 comes with a newer version of OE? I guess it doesn't as I haven't heard anything about it. Or, if the inability to install an OE patch is the only symptom you're experiencing, you could just not worry about that particular patch. As long as nobody is using OE it probably won't really matter. You know you can hide an update using the update agent dialog, yes? Harry.

Re: Problem Installing KB929123 "Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/23/2007 12:02:47 AM "Harry Johnston" <harry[ at ]scms.waikato.ac.nz> wrote in message news:uv6l14RtHHA.4232[ at ]TK2MSFTNGP05.phx.gbl... [Quoted Text] > Does anybody know whether IE7 comes with a newer version of OE? I know. The answer is: It does not. IE7 installs on Win2003/WinXP and continues to use the installed version of OE6SPx. On Vista the new "OE" is Windows Mail, but it's no longer integrated with Internet Explorer. > Or, if the inability to install an OE patch is the only symptom you're > experiencing, you could just not worry about that particular patch. As > long as nobody is using OE it probably won't really matter. That would be my take on the deal. Heck, I generally don't even approve OE updates for my servers. -- Lawrence Garvin, M.S., MCTS, MCP Independent WSUS Evangelist MVP-Software Distribution (2005-2007) https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E Everything you need for WSUS is at http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx And, almost everything else is at http://wsusinfo.onsitechsolutions.com .....

Re: Problem Installing KB929123 "JT" <jt[ at ]nomail.com> 6/23/2007 12:55:37 PM HI Guys, Thanks for the suggestion. I had in fact tried simply not allowing the update as well but if you noticed in my post, the update has been downloaded to the servers and even after I had declined and hidden the update in wsus the install dialogue still keeps popping up on the servers to which this patch had already been downloaded. This is even after a restart and and a redection cycle. Im not sure where to delete to the downloaded patches repository and catalog file specifiying what updates the server says it needs. I am guessing this is what has to be done in this case? "Lawrence Garvin (MVP)" <onsitech[ at ]community.nospam> wrote in message news:%23xzgXnStHHA.1184[ at ]TK2MSFTNGP04.phx.gbl... [Quoted Text] > "Harry Johnston" <harry[ at ]scms.waikato.ac.nz> wrote in message > news:uv6l14RtHHA.4232[ at ]TK2MSFTNGP05.phx.gbl... > >> Does anybody know whether IE7 comes with a newer version of OE? > > I know. The answer is: It does not. IE7 installs on Win2003/WinXP and > continues to use the installed version of OE6SPx. > > On Vista the new "OE" is Windows Mail, but it's no longer integrated with > Internet Explorer. > > >> Or, if the inability to install an OE patch is the only symptom you're >> experiencing, you could just not worry about that particular patch. As >> long as nobody is using OE it probably won't really matter. > > That would be my take on the deal. Heck, I generally don't even approve OE > updates for my servers. > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E > > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx > > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com > .... > >

Re: Problem Installing KB929123 Harry Johnston <harry[ at ]scms.waikato.ac.nz> 6/23/2007 11:10:13 PM JT wrote: [Quoted Text] > Thanks for the suggestion. I had in fact tried simply not allowing the > update as well but if you noticed in my post, the update has been downloaded > to the servers and even after I had declined and hidden the update in wsus [...] On the WSUS server, or on the client? It isn't entirely clear, but it sounds as if you're talking about the settings for this update on the WSUS server. You need to tell the *client* not to install the update, by clicking on the Windows Update taskbar icon and choosing Custom Install. It should offer to hide the updates you have chosen not to install; this is permanent unless explicitly revoked using the Windows Update control panel. If after telling Windows Update (on the client) to hide the patch it still tries to do so, there's something seriously broken, or perhaps some other software interfering with the process. Post the part of WindowsUpdate.log covering the period in which you hid the update through to the point where it reappeared. Harry.