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Group:  English: Windows Server » microsoft.public.windows.server.update_services
Thread: Update Services is not running

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Update Services is not running
ramblreb 6/14/2007 2:34:02 AM
I have checked all the settings acording to Article ID : 921910 and can not
find any problems yet the Server Management console says "Windows Small
Business Server (Windows SBS) Update Services is not running because it
automatically turns off if you customize Windows Server Update Services
(WSUS)". WSUS seems to be functioning properly when checked from the
http://localhost:8530/WSUSAdmin/ page. What else could be causing this
problem?

Jim

Re: Update Services is not running
"Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/14/2007 3:23:46 AM
"ramblreb" <ramblreb[ at ]discussions.microsoft.com> wrote in message
news:386FC44D-D92A-4F70-B598-DFBD884112DC[ at ]microsoft.com...
[Quoted Text]
>I have checked all the settings acording to Article ID : 921910 and can not
> find any problems yet the Server Management console says "Windows Small
> Business Server (Windows SBS) Update Services is not running because it
> automatically turns off if you customize Windows Server Update Services
> (WSUS)". WSUS seems to be functioning properly when checked from the
> http://localhost:8530/WSUSAdmin/ page. What else could be causing this
> problem?

SBS2003 R2 installs an SBS customized version of WSUS 2 SP1, which is
designed to be managed via the Server Management MMC. The SBS team built a
custom MMC interface to handle this. In an SBS2003 R2 system, you should
*not* use the WSUS Web Administration interface to manage WSUS.

If you use the WSUS Web Administration interface to change configuration
settings outside the scope of the custom Server Management MMC, Update
Services is turned off. This appears to be what has happened.

I believe this can be remediated by opening the "Update Services" node of
the Server Management MMC, selecting "Change Update Services Settings",
choosing appropriate options on all four tabs of the configuration dialog.
After saving those changes, try restarting the Update Services service if it
does not autostart.

For additional details on managing WSUS in an SBS2003 R2 environment, see
the "Update Services" help module from the "More Information" link on the
"Update Services" node of the Server Management MMC.


--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....


Re: Update Services is not running
ramblreb 6/14/2007 4:45:04 AM
I tried your suggestion, when I click on the "Change Update Services
Settings" I get a popup box with the same message "Windows Small Business
Server (Windows SBS) Update Services is not running because it automatically
turns off if you customize Windows Server Update Services (WSUS). For a list
of specific settings that cause Windows SBS Update Services to turn off, see
the Microsoft Web site. Even if WSUS is managing updates for your network,
the accuracy of the status in the Windows SBS monitoring report or on the
Update Services home page cannot be guaranteed. To use Windows SBS Update
Services, reverse the changes that you have made to WSUS or reinstall Windows
SBS 2003 R2. " It does not let me go beyond that. So I guess I have to
reinstall?

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "ramblreb" <ramblreb[ at ]discussions.microsoft.com> wrote in message
> news:386FC44D-D92A-4F70-B598-DFBD884112DC[ at ]microsoft.com...
> >I have checked all the settings acording to Article ID : 921910 and can not
> > find any problems yet the Server Management console says "Windows Small
> > Business Server (Windows SBS) Update Services is not running because it
> > automatically turns off if you customize Windows Server Update Services
> > (WSUS)". WSUS seems to be functioning properly when checked from the
> > http://localhost:8530/WSUSAdmin/ page. What else could be causing this
> > problem?
>
> SBS2003 R2 installs an SBS customized version of WSUS 2 SP1, which is
> designed to be managed via the Server Management MMC. The SBS team built a
> custom MMC interface to handle this. In an SBS2003 R2 system, you should
> *not* use the WSUS Web Administration interface to manage WSUS.
>
> If you use the WSUS Web Administration interface to change configuration
> settings outside the scope of the custom Server Management MMC, Update
> Services is turned off. This appears to be what has happened.
>
> I believe this can be remediated by opening the "Update Services" node of
> the Server Management MMC, selecting "Change Update Services Settings",
> choosing appropriate options on all four tabs of the configuration dialog.
> After saving those changes, try restarting the Update Services service if it
> does not autostart.
>
> For additional details on managing WSUS in an SBS2003 R2 environment, see
> the "Update Services" help module from the "More Information" link on the
> "Update Services" node of the Server Management MMC.
>
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: Update Services is not running
"Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/15/2007 2:35:56 AM
"ramblreb" <ramblreb[ at ]discussions.microsoft.com> wrote in message
news:E06BB80F-E8EC-4855-8DD2-A9AE37D0DB7D[ at ]microsoft.com...
[Quoted Text]
>I tried your suggestion, when I click on the "Change Update Services
> Settings" I get a popup box with the same message "Windows Small Business
> Server (Windows SBS) Update Services is not running because it
> automatically
> turns off if you customize Windows Server Update Services (WSUS).

Bummer. (I'm still trying to get an SBS2003 R2 WSUS 2 SP1 up and running in
a VM so I can test a couple of recovery scenarios.)

> To use Windows SBS Update
> Services, reverse the changes that you have made to WSUS or reinstall
> Windows
> SBS 2003 R2. " It does not let me go beyond that. So I guess I have to
> reinstall?

Yeah.. it looks that way, at least for the short term. If I can get some
testing in, I might be able to find out exactly what "breaks" when the
website is used to modify the configs, and determine way to 'repair'
whatever needs to be repaired, without having to do the reinstallation. But
the reinstallation isn't that time consuming, and it's certainly faster,
easier, and safer (and more likely to be thorough) than any 'repairs' I
might come up with in the next few days.

Uninstall WSUS. Make sure the "Update Services" policies are deleted, as
well as any IIS, filesystem, or account remnants of the installation, and
then reinstall the R2 Technologies WSUS SP1 package, which should fully
restore all R2 customizations, and return your system to functionality.


--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....


Re: Update Services is not running
ramblreb 6/18/2007 5:50:01 AM
Thanks for the information.
I havent had a chance to reinstall yet, let me know if you find anything out.

Jim

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "ramblreb" <ramblreb[ at ]discussions.microsoft.com> wrote in message
> news:E06BB80F-E8EC-4855-8DD2-A9AE37D0DB7D[ at ]microsoft.com...
> >I tried your suggestion, when I click on the "Change Update Services
> > Settings" I get a popup box with the same message "Windows Small Business
> > Server (Windows SBS) Update Services is not running because it
> > automatically
> > turns off if you customize Windows Server Update Services (WSUS).
>
> Bummer. (I'm still trying to get an SBS2003 R2 WSUS 2 SP1 up and running in
> a VM so I can test a couple of recovery scenarios.)
>
> > To use Windows SBS Update
> > Services, reverse the changes that you have made to WSUS or reinstall
> > Windows
> > SBS 2003 R2. " It does not let me go beyond that. So I guess I have to
> > reinstall?
>
> Yeah.. it looks that way, at least for the short term. If I can get some
> testing in, I might be able to find out exactly what "breaks" when the
> website is used to modify the configs, and determine way to 'repair'
> whatever needs to be repaired, without having to do the reinstallation. But
> the reinstallation isn't that time consuming, and it's certainly faster,
> easier, and safer (and more likely to be thorough) than any 'repairs' I
> might come up with in the next few days.
>
> Uninstall WSUS. Make sure the "Update Services" policies are deleted, as
> well as any IIS, filesystem, or account remnants of the installation, and
> then reinstall the R2 Technologies WSUS SP1 package, which should fully
> restore all R2 customizations, and return your system to functionality.
>
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: Update Services is not running
ITOufitters 7/4/2007 7:12:03 PM
Hi Lawrence,

I have the same problem, although not originally caused by the same issue. I
am at the point of reinstall:

I uninstalled WSUS 2, then removed everything that I could find relating to
the install: WSUS directory, virtual site, databases files. I didn't know how
to identify the "update services" policies in order to delete them, can you
add some detail where and how to delete them?

I ran the reinstall, which succeeded (run as Administrators/Builtin to avoid
potential issues). The installer reported all is well, but again, the blue
shield with the question mark blocks any use of the SMC interface. I went
into the web only admin to make any changes suggested in the document about
customized WSUS configuration, rebooted, and still no joy.

What a headache... this whole thing started with WSUS being broken by a MS
update to the server... not sure which because I had approved a bunch, but
since then... no WSUS, at least WSUS integrated with the custom SBS SMC...
Any help greatly apprecitated.

TIA
--
Keith Waldron - Project Manager
Rainbow Bridge - IT Outfitters




"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "ramblreb" <ramblreb[ at ]discussions.microsoft.com> wrote in message
> news:E06BB80F-E8EC-4855-8DD2-A9AE37D0DB7D[ at ]microsoft.com...
> >I tried your suggestion, when I click on the "Change Update Services
> > Settings" I get a popup box with the same message "Windows Small Business
> > Server (Windows SBS) Update Services is not running because it
> > automatically
> > turns off if you customize Windows Server Update Services (WSUS).
>
> Bummer. (I'm still trying to get an SBS2003 R2 WSUS 2 SP1 up and running in
> a VM so I can test a couple of recovery scenarios.)
>
> > To use Windows SBS Update
> > Services, reverse the changes that you have made to WSUS or reinstall
> > Windows
> > SBS 2003 R2. " It does not let me go beyond that. So I guess I have to
> > reinstall?
>
> Yeah.. it looks that way, at least for the short term. If I can get some
> testing in, I might be able to find out exactly what "breaks" when the
> website is used to modify the configs, and determine way to 'repair'
> whatever needs to be repaired, without having to do the reinstallation. But
> the reinstallation isn't that time consuming, and it's certainly faster,
> easier, and safer (and more likely to be thorough) than any 'repairs' I
> might come up with in the next few days.
>
> Uninstall WSUS. Make sure the "Update Services" policies are deleted, as
> well as any IIS, filesystem, or account remnants of the installation, and
> then reinstall the R2 Technologies WSUS SP1 package, which should fully
> restore all R2 customizations, and return your system to functionality.
>
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>

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