WSUS 3.0 Admin console freezes "Dave Harry" <DaveHarry[ at ]please.keep.replies.in.the.newsgroup> 6/14/2007 2:06:42 AM Installed WSUS 3.0 admin console on XP SP2, logged on as a domain admin. The admin console occasionally jams up leaving me with an hourglass cursor and no relevant CPU activity shown in Task Manager, either on the XP computer or at the server. I must use Task Manager to terminate the app, as "Close" has no effect. Commonly, it happens at the end of applying approvals. Maybe about 10% of the time. When I start a new session, I can see the approvals have "taken" to the server. Any assistance in tracking it down would be appreciated. -- Dave Harry

Re: WSUS 3.0 Admin console freezes "Matthew Wetmore \(MSFT\)" <mattwe[ at ]online.microsoft.com> 6/15/2007 6:55:20 PM This is a very unfortunate, but known, issue. In the majority of cases - it's very rare, and thus the trouble we've had tracking it down. Currently we believe it's an interaction with other components in the system. Try this the next time it happens, and that will let us know if it's exactly the same problem: After closing the dialog and seeing the "hang," try using your arrow keys to move within the updates list. You should see the selection change. Then try pressing the "context menu" key if you have an advanced keyboard - or shift-F10. You'll see the context menu come up, then arrow through to launch the approval dialog again. Once there, close the dialog again. Most times that un-"hangs" the application, and you're back to normal. Here's what's actually happening: While the approval dialog is open, MMC prevents mouse activity in the underlying snap-in. In limited cases, MMC is somehow missing that the dialog closed - and so continues to prevent mouse activity, but it does allow keyboard. Opening and closing the dialog again usually catches up during the second try. The investigation is significantly difficult due to the lack of consistent repro here, and interactions across multiple products. -- Matthew Wetmore Developer, WSUS (Windows Server Update Services) This posting is provided "As Is" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm "Dave Harry" <DaveHarry[ at ]please.keep.replies.in.the.newsgroup> wrote in message news:ekItoiirHHA.1476[ at ]TK2MSFTNGP06.phx.gbl... [Quoted Text] > Installed WSUS 3.0 admin console on XP SP2, logged on as a domain admin. > > The admin console occasionally jams up leaving me with an hourglass cursor > and no relevant CPU activity shown in Task Manager, either on the XP > computer or at the server. > I must use Task Manager to terminate the app, as "Close" has no effect. > > Commonly, it happens at the end of applying approvals. Maybe about 10% of > the time. When I start a new session, I can see the approvals have "taken" > to the server. > > Any assistance in tracking it down would be appreciated. > > > -- > Dave Harry >

Re: WSUS 3.0 Admin console freezes "nrh" <sodoff[ at ]hotmail.com> 6/28/2007 5:47:18 PM Interesting that this is a known issue, it's happened to me a few times. Now i've seen the work around, I'll give it a go if/when it happens again. I'll have three seperate networks running WSUS 3.0 soon so will keep an eye out for this prob and report back here if you want (assuming I can reproduce it regularly). NRH "Matthew Wetmore (MSFT)" <mattwe[ at ]online.microsoft.com> wrote in message news:OO9w563rHHA.3884[ at ]TK2MSFTNGP04.phx.gbl... [Quoted Text] > This is a very unfortunate, but known, issue. In the majority of cases - > it's very rare, and thus the trouble we've had tracking it down. > Currently we believe it's an interaction with other components in the > system. > > Try this the next time it happens, and that will let us know if it's > exactly the same problem: > > After closing the dialog and seeing the "hang," try using your arrow keys > to move within the updates list. You should see the selection change. > Then try pressing the "context menu" key if you have an advanced > keyboard - or shift-F10. You'll see the context menu come up, then arrow > through to launch the approval dialog again. Once there, close the dialog > again. Most times that un-"hangs" the application, and you're back to > normal. > > Here's what's actually happening: > While the approval dialog is open, MMC prevents mouse activity in the > underlying snap-in. In limited cases, MMC is somehow missing that the > dialog closed - and so continues to prevent mouse activity, but it does > allow keyboard. Opening and closing the dialog again usually catches up > during the second try. > > The investigation is significantly difficult due to the lack of consistent > repro here, and interactions across multiple products. > -- > Matthew Wetmore > Developer, WSUS (Windows Server Update Services) > > This posting is provided "As Is" with no warranties, and confers no > rights. > Use of included script samples are subject to the terms specified at > http://www.microsoft.com/info/cpyright.htm > > "Dave Harry" <DaveHarry[ at ]please.keep.replies.in.the.newsgroup> wrote in > message news:ekItoiirHHA.1476[ at ]TK2MSFTNGP06.phx.gbl... >> Installed WSUS 3.0 admin console on XP SP2, logged on as a domain admin. >> >> The admin console occasionally jams up leaving me with an hourglass >> cursor and no relevant CPU activity shown in Task Manager, either on the >> XP computer or at the server. >> I must use Task Manager to terminate the app, as "Close" has no effect. >> >> Commonly, it happens at the end of applying approvals. Maybe about 10% of >> the time. When I start a new session, I can see the approvals have >> "taken" to the server. >> >> Any assistance in tracking it down would be appreciated. >> >> >> -- >> Dave Harry >> > >

WSUS 3.0 Admin console freezes Sol Roberts-Lieb 7/5/2007 1:38:00 PM This behavior also occurs on Windows Vista as well. I followed the advice you provided and was able to move up and down with the arrow keys and change context with SHIFT+F10. Also I had to select approve or another option on the page. Once I did that, it unlocked mouse entry again. A patch to this would be great! EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com