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Group:  English: Windows Server » microsoft.public.windows.server.update_services
Thread: client computers not shutting down

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client computers not shutting down
Jim Dykes 5/16/2007 4:21:02 PM
Some of our WSUS clients (Windows XP Pro) never shut down when the "install
updates and shut down" option is selected. When the user returns the next
day, their computer is stuck on "installing update 1 of..." The only way
they can gain access to their computer is to force a shut down and then turn
it back on. In checking these computers the updates did actually install,
despite what the screen says.

I also have some machines that aren't getting updates at all, even though
the GPO that directs them to the WSUS server is in effect and they are listed
in the WSUS interface.
RE: client computers not shutting down
Jeff 5/16/2007 4:41:01 PM
I had similar issues with my clients. Check C:\WINDOWS\WindowsUpdate.log for
errors. In general it will point you in the direction of what might be wrong.

I would check the event logs for GPO errors as its possible the policies are
taking affect.

I would also check that the machines that are not running updates have the
Automatic Updates service set to auto and that it can start. If you have it
set to auto in your GPO, make sure that you set the permissions on it to
reflect the same as what the OS has.

HTH

"Jim Dykes" wrote:

[Quoted Text]
> Some of our WSUS clients (Windows XP Pro) never shut down when the "install
> updates and shut down" option is selected. When the user returns the next
> day, their computer is stuck on "installing update 1 of..." The only way
> they can gain access to their computer is to force a shut down and then turn
> it back on. In checking these computers the updates did actually install,
> despite what the screen says.
>
> I also have some machines that aren't getting updates at all, even though
> the GPO that directs them to the WSUS server is in effect and they are listed
> in the WSUS interface.

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