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Hi,
I'm just setting up WSUS 3.0 from scratch and I've noticed that there are
some downloads that can't be approved because:
"This update cannot be approved for installation because its Microsoft
Software License Terms failed to download. Click Retry Download to start the
download again."
I've tried re-starting the download but without success. This affects quite
a few downloads, including WinXP SP2. Am I doing something wrong, or is this
normal behaviour?
If anybody can help, I'd appreciate it!
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"nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message
news:84A4F16A-236F-46DD-AF6F-FB9FE70B0645[ at ]microsoft.com...
[Quoted Text] > I'm just setting up WSUS 3.0 from scratch and I've noticed that there are
> some downloads that can't be approved because:
>
> "This update cannot be approved for installation because its Microsoft
> Software License Terms failed to download. Click Retry Download to start
> the
> download again."
>
> I've tried re-starting the download but without success. This affects
> quite
> a few downloads, including WinXP SP2. Am I doing something wrong, or is
> this
> normal behaviour?
This is not normal behavior, but it does sometimes happen.... reasons not
quite known.
Try running 'wsusutil reset' to let the WSUS server scan the database for
content files that are supposed to exist, but do not. That will regen a BITS
download request for the missing files. Monitor the server status and when
files to download is zero, try approving the update(s) again.
--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....
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Thanks, looks like that might solve the problem. It appears to fix a few at a
time.
"Lawrence Garvin (MVP)" wrote:
[Quoted Text] > "nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message > news:84A4F16A-236F-46DD-AF6F-FB9FE70B0645[ at ]microsoft.com... > > > I'm just setting up WSUS 3.0 from scratch and I've noticed that there are > > some downloads that can't be approved because: > > > > "This update cannot be approved for installation because its Microsoft > > Software License Terms failed to download. Click Retry Download to start > > the > > download again." > > > > I've tried re-starting the download but without success. This affects > > quite > > a few downloads, including WinXP SP2. Am I doing something wrong, or is > > this > > normal behaviour? > > This is not normal behavior, but it does sometimes happen.... reasons not > quite known. > > Try running 'wsusutil reset' to let the WSUS server scan the database for > content files that are supposed to exist, but do not. That will regen a BITS > download request for the missing files. Monitor the server status and when > files to download is zero, try approving the update(s) again. > > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E> > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx> > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com> ..... > > > > |
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Lawrence,
Further to my previous post, I can't get any further with the following
updates:
Update for Windows XP (KB920342)
Windows Malicious Software Removal Tool - June 2007 (KB890830)
Windows XP Service Pack 2
I've now run 'wsusutil reset' several times. Is there a means of removing
these updates completely and then re-syncing them from Microsoft?
Obviously, XP SP2 is quite an important update, so being unable to approve
it is a bit of an issue!
"Lawrence Garvin (MVP)" wrote:
[Quoted Text] > "nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message > news:84A4F16A-236F-46DD-AF6F-FB9FE70B0645[ at ]microsoft.com... > > > I'm just setting up WSUS 3.0 from scratch and I've noticed that there are > > some downloads that can't be approved because: > > > > "This update cannot be approved for installation because its Microsoft > > Software License Terms failed to download. Click Retry Download to start > > the > > download again." > > > > I've tried re-starting the download but without success. This affects > > quite > > a few downloads, including WinXP SP2. Am I doing something wrong, or is > > this > > normal behaviour? > > This is not normal behavior, but it does sometimes happen.... reasons not > quite known. > > Try running 'wsusutil reset' to let the WSUS server scan the database for > content files that are supposed to exist, but do not. That will regen a BITS > download request for the missing files. Monitor the server status and when > files to download is zero, try approving the update(s) again. > > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E> > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx> > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com> ..... > > > > |
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"nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message
news:79857A92-C08D-44C9-93BF-3D46250DAC29[ at ]microsoft.com...
[Quoted Text] > Further to my previous post, I can't get any further with the following
> updates:
>
> Update for Windows XP (KB920342)
> Windows Malicious Software Removal Tool - June 2007 (KB890830)
> Windows XP Service Pack 2
>
> I've now run 'wsusutil reset' several times.
It could be the files are physically present, but corrupted, although all
files are digitally signed, and if they fail the digisig test, they're not
supposed to be 'imported' into the content store.
> Is there a means of removing these updates completely and then re-syncing
> them from Microsoft?
Yes. Mark the updates as Declined. Run the Server Cleanup Utility to remove
content for all declined updates. Reapprove the updates.
--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....
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Sorry Lawrence,
I've tried decling the updates, running the server cleanup wizard and
re-approving them - then running wsusutil reset, all to no avail.
At least 5 WSUS required updates that are set to install by default are
showing that their files need to be downloaded before they will install and
won't download, other updates (like WinXP SP2) that have license terms won't
download their license terms.
I don't think that I have a firewall-related problem as the majority of
other updates appear to have downloaded their files successfully.
As the WSUS updates (that include the Windows Installer 3.1 and BITS
updates) are critical to the functioning of WSUS, I don't see how WSUS is
going to work.
I really am struggling with this.
"Lawrence Garvin (MVP)" wrote:
[Quoted Text] > "nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message > news:79857A92-C08D-44C9-93BF-3D46250DAC29[ at ]microsoft.com... > > > Further to my previous post, I can't get any further with the following > > updates: > > > > Update for Windows XP (KB920342) > > Windows Malicious Software Removal Tool - June 2007 (KB890830) > > Windows XP Service Pack 2 > > > > I've now run 'wsusutil reset' several times. > > It could be the files are physically present, but corrupted, although all > files are digitally signed, and if they fail the digisig test, they're not > supposed to be 'imported' into the content store. > > > Is there a means of removing these updates completely and then re-syncing > > them from Microsoft? > > Yes. Mark the updates as Declined. Run the Server Cleanup Utility to remove > content for all declined updates. Reapprove the updates. > > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E> > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx> > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com> ..... > > > |
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Hi Lawrence,
Please shoot me!
I've discovered (by checking the event logs) that the cause of the problem
was incorrect permissions on the drive where the WSUS content folder is
located.
After adding the 'NT Authority\Network Service' account in the root with
read permissions and checking that the other folder dependencies also had
full control permissions for the same account, the downloads functioned
correctly.
Thanks for all of your help. You were at least able to point me in the right
direction.
David Hicks
Senior Systems Engineer
Newsquest (Essex) Limited
"Lawrence Garvin (MVP)" wrote:
[Quoted Text] > "nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message > news:79857A92-C08D-44C9-93BF-3D46250DAC29[ at ]microsoft.com... > > > Further to my previous post, I can't get any further with the following > > updates: > > > > Update for Windows XP (KB920342) > > Windows Malicious Software Removal Tool - June 2007 (KB890830) > > Windows XP Service Pack 2 > > > > I've now run 'wsusutil reset' several times. > > It could be the files are physically present, but corrupted, although all > files are digitally signed, and if they fail the digisig test, they're not > supposed to be 'imported' into the content store. > > > Is there a means of removing these updates completely and then re-syncing > > them from Microsoft? > > Yes. Mark the updates as Declined. Run the Server Cleanup Utility to remove > content for all declined updates. Reapprove the updates. > > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E> > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx> > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com> ..... > > > |
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"nqetech" <nqetech[ at ]discussions.microsoft.com> wrote in message
news:A5EC31A5-CE63-4719-8E42-7CE15A993C67[ at ]microsoft.com...
[Quoted Text] > I've discovered (by checking the event logs) that the cause of the problem
> was incorrect permissions on the drive where the WSUS content folder is
> located.
>
Well.. *SHUCKS*... I skipped over that possible reason because you told me
that *most* files were downloading, which made me think filesystem
permissions were a non-issue.
> After adding the 'NT Authority\Network Service' account in the root with
> read permissions and checking that the other folder dependencies also had
> full control permissions for the same account, the downloads functioned
> correctly.
Yep.. this is a *known* issue. It's a 'bug' in the .NET Framework v1.1
installer, that doesn't properly set that permission.
It only manifests when the content store is on a non-system drive.
> Thanks for all of your help. You were at least able to point me in the
> right
> direction.
Well, I'm glad I helped somehow, but golly gee, I've known about that
'Network Service' account on the drive permission since the dawn of time,
and didn't think it applied in this case.
I apologize for the complications in getting you the right 'fix' in the
first place.
--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....
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