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We recently upgraded from WSUS 2.0 to 3.0. The upgrade seemed to go smoothly and it correctly synchs updates and we saw all clients in the MMC. However, since the upgrade, none of our clients are reporting to the server anymore and are not downloading updates. In the WindowsUpdate.log, I am seeing this error:
WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
Everything was working in WSUS 2.0 so not sure why we would be getting a 404 error. Any thoughts? Here are the last ~15 minutes of activity in the WindowsUPdate.log in case it helps:
2007-05-14 11:32:44:820 1268 628 AU AU received policy change subscription event 2007-05-14 11:34:02:887 1268 898 AU Triggering AU detection through DetectNow API 2007-05-14 11:34:02:887 1268 898 AU Triggering Online detection (non-interactive) 2007-05-14 11:34:02:887 1268 628 AU ############# 2007-05-14 11:34:02:887 1268 628 AU ## START ## AU: Search for updates 2007-05-14 11:34:02:887 1268 628 AU ######### 2007-05-14 11:34:02:887 1268 628 AU <<## SUBMITTED ## AU: Search for updates [CallId = {10A0FEEA-F095-4393-B695-D6B268201002}] 2007-05-14 11:34:02:887 1268 17f4 Agent ************* 2007-05-14 11:34:02:887 1268 17f4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-05-14 11:34:02:887 1268 17f4 Agent ********* 2007-05-14 11:34:02:887 1268 17f4 Agent * Online = Yes; Ignore download priority = No 2007-05-14 11:34:02:887 1268 17f4 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1" 2007-05-14 11:34:02:887 1268 17f4 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 2007-05-14 11:34:02:887 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab: 2007-05-14 11:34:02:965 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:02:981 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab: 2007-05-14 11:34:02:981 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:02:997 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab: 2007-05-14 11:34:02:997 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:02:997 1268 17f4 Setup *********** Setup: Checking whether self-update is required *********** 2007-05-14 11:34:02:997 1268 17f4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf 2007-05-14 11:34:03:012 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:059 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:075 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:075 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:106 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:122 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:153 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:169 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:200 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:231 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:247 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:262 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:278 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:03:278 1268 17f4 Setup * IsUpdateRequired = No 2007-05-14 11:34:04:762 1268 17f4 PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2007-05-14 11:34:04:762 1268 17f4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://pdx-ris2.zgf.local/ClientWebService/client.asmx 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: Cached cookie has expired or new PID is available 2007-05-14 11:34:04:809 1268 17f4 PT Initializing simple targeting cookie, clientId = a3db40c2-c443-4000-93e9-75be384bc676, target group = pdx it, DNS name = p4010.zgf.local 2007-05-14 11:34:04:809 1268 17f4 PT Server URL = http://pdx-ris2.zgf.local/SimpleAuthWebService/SimpleAuth.asmx 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: PopulateAuthCookies failed: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: RefreshCookie failed: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: RefreshPTState failed: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: Sync of Updates: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 PT WARNING: SyncServerUpdatesInternal failed: 0x80244019 2007-05-14 11:34:04:809 1268 17f4 Agent * WARNING: Failed to synchronize, error = 0x80244019 2007-05-14 11:34:04:872 1268 17f4 Agent * WARNING: Exit code = 0x80244019 2007-05-14 11:34:04:872 1268 17f4 Agent ********* 2007-05-14 11:34:04:872 1268 17f4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-05-14 11:34:04:872 1268 17f4 Agent ************* 2007-05-14 11:34:04:872 1268 17f4 Agent WARNING: WU client failed Searching for update with error 0x80244019 2007-05-14 11:34:04:887 1268 10e4 AU >>## RESUMED ## AU: Search for updates [CallId = {10A0FEEA-F095-4393-B695-D6B268201002}] 2007-05-14 11:34:04:887 1268 10e4 AU # WARNING: Search callback failed, result = 0x80244019 2007-05-14 11:34:04:887 1268 10e4 AU # WARNING: Failed to find updates with error code 80244019 2007-05-14 11:34:04:887 1268 10e4 AU ######### 2007-05-14 11:34:04:887 1268 10e4 AU ## END ## AU: Search for updates [CallId = {10A0FEEA-F095-4393-B695-D6B268201002}] 2007-05-14 11:34:04:887 1268 10e4 AU ############# 2007-05-14 11:34:04:887 1268 10e4 AU AU setting next detection timeout to 2007-05-14 23:34:04 2007-05-14 11:34:04:887 1268 10e4 AU Setting AU scheduled install time to 2007-05-15 14:00:00 2007-05-14 11:34:09:872 1268 17f4 Report REPORT EVENT: {FEB16E2A-88ED-4D2A-A614-B7A95FDEB027} 2007-05-14 11:34:04:872-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244019 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019. 2007-05-14 11:34:44:249 1268 f24 AU Triggering AU detection through DetectNow API 2007-05-14 11:34:44:249 1268 f24 AU Triggering Online detection (non-interactive) 2007-05-14 11:34:44:249 1268 628 AU ############# 2007-05-14 11:34:44:249 1268 628 AU ## START ## AU: Search for updates 2007-05-14 11:34:44:249 1268 628 AU ######### 2007-05-14 11:34:44:249 1268 628 AU <<## SUBMITTED ## AU: Search for updates [CallId = {BC04AFAD-1A23-4156-B320-6EFB53D6C66B}] 2007-05-14 11:34:44:249 1268 17f4 Agent ************* 2007-05-14 11:34:44:249 1268 17f4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-05-14 11:34:44:249 1268 17f4 Agent ********* 2007-05-14 11:34:44:249 1268 17f4 Agent * Online = Yes; Ignore download priority = No 2007-05-14 11:34:44:249 1268 17f4 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1" 2007-05-14 11:34:44:249 1268 17f4 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 2007-05-14 11:34:44:249 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab: 2007-05-14 11:34:44:249 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:44:249 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab: 2007-05-14 11:34:44:265 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:44:265 1268 17f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab: 2007-05-14 11:34:44:343 1268 17f4 Misc Microsoft signed: Yes 2007-05-14 11:34:44:343 1268 17f4 Setup *********** Setup: Checking whether self-update is required *********** 2007-05-14 11:34:44:343 1268 17f4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.374, required version = 7.0.6000.374 2007-05-14 11:34:44:358 1268 17f4 Setup * IsUpdateRequired = No 2007-05-14 11:34:44:905 1268 17f4 PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2007-05-14 11:34:44:905 1268 17f4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://pdx-ris2.zgf.local/ClientWebService/client.asmx 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: Cached cookie has expired or new PID is available 2007-05-14 11:34:44:937 1268 17f4 PT Initializing simple targeting cookie, clientId = a3db40c2-c443-4000-93e9-75be384bc676, target group = pdx it, DNS name = p4010.zgf.local 2007-05-14 11:34:44:937 1268 17f4 PT Server URL = http://pdx-ris2.zgf.local/SimpleAuthWebService/SimpleAuth.asmx 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: PopulateAuthCookies failed: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: RefreshCookie failed: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: RefreshPTState failed: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: Sync of Updates: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: SyncServerUpdatesInternal failed: 0x80244019 2007-05-14 11:34:44:937 1268 17f4 Agent * WARNING: Failed to synchronize, error = 0x80244019 2007-05-14 11:34:44:937 1268 17f4 Agent * WARNING: Exit code = 0x80244019 2007-05-14 11:34:44:937 1268 17f4 Agent ********* 2007-05-14 11:34:44:937 1268 17f4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-05-14 11:34:44:937 1268 17f4 Agent ************* 2007-05-14 11:34:44:937 1268 17f4 Agent WARNING: WU client failed Searching for update with error 0x80244019 2007-05-14 11:34:44:937 1268 10e4 AU >>## RESUMED ## AU: Search for updates [CallId = {BC04AFAD-1A23-4156-B320-6EFB53D6C66B}] 2007-05-14 11:34:44:937 1268 10e4 AU # WARNING: Search callback failed, result = 0x80244019 2007-05-14 11:34:44:937 1268 10e4 AU # WARNING: Failed to find updates with error code 80244019 2007-05-14 11:34:44:937 1268 10e4 AU ######### 2007-05-14 11:34:44:937 1268 10e4 AU ## END ## AU: Search for updates [CallId = {BC04AFAD-1A23-4156-B320-6EFB53D6C66B}] 2007-05-14 11:34:44:937 1268 10e4 AU ############# 2007-05-14 11:34:44:937 1268 10e4 AU AU setting next detection timeout to 2007-05-14 23:34:44 2007-05-14 11:34:44:937 1268 10e4 AU Setting AU scheduled install time to 2007-05-15 14:00:00 2007-05-14 11:34:49:937 1268 17f4 Report REPORT EVENT: {930D4F09-995D-463F-BA04-1A0715358279} 2007-05-14 11:34:44:937-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244019 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019. 2007-05-14 11:40:15:674 1268 17f4 PT WARNING: Cached cookie has expired or new PID is available 2007-05-14 11:40:15:674 1268 17f4 PT Initializing simple targeting cookie, clientId = a3db40c2-c443-4000-93e9-75be384bc676, target group = pdx it, DNS name = p4010.zgf.local 2007-05-14 11:40:15:674 1268 17f4 PT Server URL = http://pdx-ris2.zgf.local/SimpleAuthWebService/SimpleAuth.asmx 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: PopulateAuthCookies failed: 0x80244019 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: RefreshCookie failed: 0x80244019 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: RefreshPTState failed: 0x80244019 2007-05-14 11:40:15:690 1268 17f4 PT WARNING: PTError: 0x80244019 2007-05-14 11:40:15:690 1268 17f4 Report WARNING: Reporter failed to upload events with hr = 80244019. 2007-05-14 11:43:47:655 1268 628 AU AU received policy change subscription event
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"Dan" <Dan[ at ]discussions.microsoft.com> wrote in message news:3CFC7423-9BA4-4571-89A5-4D3B5C306CD4[ at ]microsoft.com...
[Quoted Text] > We recently upgraded from WSUS 2.0 to 3.0. The upgrade seemed to go > smoothly > and it correctly synchs updates and we saw all clients in the MMC. > However, > since the upgrade, none of our clients are reporting to the server anymore > and are not downloading updates. In the WindowsUpdate.log, I am seeing > this > error: > > WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client > error = 10, soap error code = 0, HTTP status code = 404
> 2007-05-14 11:34:44:937 1268 17f4 PT Server URL = > http://pdx-ris2.zgf.local/SimpleAuthWebService/SimpleAuth.asmx > 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: GetAuthorizationCookie > failure, error = 0x80244019, soap client error = 10, soap error code = 0, > HTTP status code = 404 > 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: Failed to initialize Simple > Targeting Cookie: 0x80244019
Have you tried using just the simple form of the machinename, e.g. http://pdx-ris2 ?
Are you using host headers? Have you entered a host header for both 'pdx-ris2' and 'pdx-ris2.zgf.local'?
Also, the most obvious, but least likely -- is the SimpleAuthWebService virtual directory properly pathed and does the SimpleAuth.asmx file physically exist in the configured pathname?
-- Lawrence Garvin, M.S., MCTS, MCP Independent WSUS Evangelist MVP-Software Distribution (2005-2007) https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
Everything you need for WSUS is at http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, almost everything else is at http://wsusinfo.onsitechsolutions.com .....
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Thanks for the response. Turns out the issue was related to the port used for updates. It appears that the upgrade changed the AU site from port 80 to port 8530. I don't recall seeing an optoin during the upgrade, but once I changed the port in our policy, computers started working again.
In our WSUS config GPO, I replaced "http://pdx-ris2.zgf.local" with "http://pdx-ris2.zgf.local:8530" and clients started communicating again.
How can I tell what port AU is using from IIS MMC? It wasn't obvious to me as I was troubleshooting...
thanks, Dan
"Lawrence Garvin (MVP)" wrote:
[Quoted Text] > "Dan" <Dan[ at ]discussions.microsoft.com> wrote in message > news:3CFC7423-9BA4-4571-89A5-4D3B5C306CD4[ at ]microsoft.com... > > We recently upgraded from WSUS 2.0 to 3.0. The upgrade seemed to go > > smoothly > > and it correctly synchs updates and we saw all clients in the MMC. > > However, > > since the upgrade, none of our clients are reporting to the server anymore > > and are not downloading updates. In the WindowsUpdate.log, I am seeing > > this > > error: > > > > WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client > > error = 10, soap error code = 0, HTTP status code = 404 > > > > 2007-05-14 11:34:44:937 1268 17f4 PT Server URL = > > http://pdx-ris2.zgf.local/SimpleAuthWebService/SimpleAuth.asmx> > 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: GetAuthorizationCookie > > failure, error = 0x80244019, soap client error = 10, soap error code = 0, > > HTTP status code = 404 > > 2007-05-14 11:34:44:937 1268 17f4 PT WARNING: Failed to initialize Simple > > Targeting Cookie: 0x80244019 > > Have you tried using just the simple form of the machinename, e.g. > http://pdx-ris2 ? > > Are you using host headers? Have you entered a host header for both > 'pdx-ris2' and 'pdx-ris2.zgf.local'? > > Also, the most obvious, but least likely -- is the SimpleAuthWebService > virtual directory properly pathed and does the SimpleAuth.asmx file > physically exist in the configured pathname? > > -- > Lawrence Garvin, M.S., MCTS, MCP > Independent WSUS Evangelist > MVP-Software Distribution (2005-2007) > https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E> > Everything you need for WSUS is at > http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx> > And, almost everything else is at > http://wsusinfo.onsitechsolutions.com> ..... > > > >
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