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Group:  English: Windows Server » microsoft.public.windows.server.update_services
Thread: event id 364

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event id 364
Kev 6/22/2007 7:55:01 PM
Hi,

I've been getting the error when I try to download the updates using WSUS
3.0. The strange part is that I've been able to download some of the updates
(actually a majority of the updates). But I can't seem to these last updates
to be downloaded. I'm not getting a BITs error that I've been seeing in
other threads. I'm not going through the internal proxy server, but we do
have a firewall.

The error that I'm getting in the event log is:

Content file download failed. Reason: The client does not have sufficient
access rights to the requested server object.
Source File: /msdownload/update/v3-19990518/cabpool/windowsxp-kb905495-x86-express-enu_299a9cd481cabcff3daf3314c767536e99f3beb3.cab
Destination File:
e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I've been searching for days for an answer, but I can't seem to find anything.

Thanks for any help.

Kevin

Re: event id 364
"Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/23/2007 12:07:36 AM
"Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
news:17A1BF21-D2C9-4500-ADCB-770F18B84E54[ at ]microsoft.com...

[Quoted Text]
> I've been getting the error when I try to download the updates using WSUS
> 3.0. The strange part is that I've been able to download some of the
> updates
> (actually a majority of the updates). But I can't seem to these last
> updates
> to be downloaded.

> Content file download failed. Reason: The client does not have sufficient
> access rights to the requested server object.
> Source File:
> /msdownload/update/v3-19990518/cabpool/windowsxp-kb905495-x86-express-enu_299a9cd481cabcff3daf3314c767536e99f3beb3.cab
> Destination File:
> e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.

Do you have =quotas= enabled on the WSUS server?

--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....


Re: event id 364
Kev 6/23/2007 1:36:00 AM
Thanks for the reply.

No, =quotas= are not enabled on the server at all. The partition has 80+ GB
of free space, so the drive is okay.

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
> news:17A1BF21-D2C9-4500-ADCB-770F18B84E54[ at ]microsoft.com...
>
> > I've been getting the error when I try to download the updates using WSUS
> > 3.0. The strange part is that I've been able to download some of the
> > updates
> > (actually a majority of the updates). But I can't seem to these last
> > updates
> > to be downloaded.
>
> > Content file download failed. Reason: The client does not have sufficient
> > access rights to the requested server object.
> > Source File:
> > /msdownload/update/v3-19990518/cabpool/windowsxp-kb905495-x86-express-enu_299a9cd481cabcff3daf3314c767536e99f3beb3.cab
> > Destination File:
> > e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.
>
> Do you have =quotas= enabled on the WSUS server?
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: event id 364
"Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/23/2007 2:44:07 PM
"Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
news:11FDD30A-143F-4E24-9052-0B8C157DDA05[ at ]microsoft.com...

[Quoted Text]
>> > I've been getting the error when I try to download the updates using
>> > WSUS
>> > 3.0. The strange part is that I've been able to download some of the
>> > updates (actually a majority of the updates). But I can't seem to these
>> > last
>> > updates to be downloaded.
>>
>> > Content file download failed. Reason: The client does not have
>> > sufficient
>> > access rights to the requested server object.

>> > Destination File:
>> > e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.

>> Do you have =quotas= enabled on the WSUS server?

> No, =quotas= are not enabled on the server at all. The partition has 80+
> GB
> of free space, so the drive is okay.

Quotas are the only reason I can think of why a server would successfully
download "a majority of the updates" and then just quit downloading the
rest.

Unless somebody has reconfigured your firewall/proxy server, or changed the
NTFS permissions on the WSUS Server while the downloads were in progress.

--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....


Re: event id 364
Kev 6/23/2007 10:11:01 PM
Thanks for the reply.

I've double checked the proxy settings in WSUS, and it's set to by pass the
proxy server. I'm having someone check on the firewall right now.

As far as the NTFS permissions, what should they be set as, I've seen
various threads and atricles on that subject and I'm getting confused. As
side from giving the =everyone= group read/write access I'm stuck.

Thanks again for the replys.

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
> news:11FDD30A-143F-4E24-9052-0B8C157DDA05[ at ]microsoft.com...
>
> >> > I've been getting the error when I try to download the updates using
> >> > WSUS
> >> > 3.0. The strange part is that I've been able to download some of the
> >> > updates (actually a majority of the updates). But I can't seem to these
> >> > last
> >> > updates to be downloaded.
> >>
> >> > Content file download failed. Reason: The client does not have
> >> > sufficient
> >> > access rights to the requested server object.
>
> >> > Destination File:
> >> > e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.
>
> >> Do you have =quotas= enabled on the WSUS server?
>
> > No, =quotas= are not enabled on the server at all. The partition has 80+
> > GB
> > of free space, so the drive is okay.
>
> Quotas are the only reason I can think of why a server would successfully
> download "a majority of the updates" and then just quit downloading the
> rest.
>
> Unless somebody has reconfigured your firewall/proxy server, or changed the
> NTFS permissions on the WSUS Server while the downloads were in progress.
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: event id 364
"Lawrence Garvin \(MVP\)" <onsitech[ at ]community.nospam> 6/24/2007 1:12:50 AM
"Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
news:A99DC518-DE6C-4A5A-9251-C838DA3ECE85[ at ]microsoft.com...
[Quoted Text]
> Thanks for the reply.
>
> I've double checked the proxy settings in WSUS, and it's set to by pass
> the
> proxy server. I'm having someone check on the firewall right now.
>
> As far as the NTFS permissions, what should they be set as, I've seen
> various threads and atricles on that subject and I'm getting confused. As
> side from giving the =everyone= group read/write access I'm stuck.

The *correct* NTFS and IIS permissions for WSUS 2 are contained in this
article.

They'll be somewhat incomplete for WSUS 3, as it has a few new resources not
recorded in that article, but the key ones of concern have not changed.

What are the correct IIS and NTFS permissions for WSUS?
http://wsusinfo.onsitechsolutions.com/articles/016.htm

--
Lawrence Garvin, M.S., MCTS, MCP
Independent WSUS Evangelist
MVP-Software Distribution (2005-2007)
https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

And, almost everything else is at
http://wsusinfo.onsitechsolutions.com
.....


Re: event id 364
Kev 6/25/2007 4:34:02 PM
Thanks for the replies.

I'll go over the permissions and see if that fixes it.

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
> news:A99DC518-DE6C-4A5A-9251-C838DA3ECE85[ at ]microsoft.com...
> > Thanks for the reply.
> >
> > I've double checked the proxy settings in WSUS, and it's set to by pass
> > the
> > proxy server. I'm having someone check on the firewall right now.
> >
> > As far as the NTFS permissions, what should they be set as, I've seen
> > various threads and atricles on that subject and I'm getting confused. As
> > side from giving the =everyone= group read/write access I'm stuck.
>
> The *correct* NTFS and IIS permissions for WSUS 2 are contained in this
> article.
>
> They'll be somewhat incomplete for WSUS 3, as it has a few new resources not
> recorded in that article, but the key ones of concern have not changed.
>
> What are the correct IIS and NTFS permissions for WSUS?
> http://wsusinfo.onsitechsolutions.com/articles/016.htm
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: event id 364
Kev 6/29/2007 2:44:00 AM
Nope that wasn't it. The NTFS permissions are fine.

Anybody have any thoughts on this??

"Lawrence Garvin (MVP)" wrote:

[Quoted Text]
> "Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
> news:A99DC518-DE6C-4A5A-9251-C838DA3ECE85[ at ]microsoft.com...
> > Thanks for the reply.
> >
> > I've double checked the proxy settings in WSUS, and it's set to by pass
> > the
> > proxy server. I'm having someone check on the firewall right now.
> >
> > As far as the NTFS permissions, what should they be set as, I've seen
> > various threads and atricles on that subject and I'm getting confused. As
> > side from giving the =everyone= group read/write access I'm stuck.
>
> The *correct* NTFS and IIS permissions for WSUS 2 are contained in this
> article.
>
> They'll be somewhat incomplete for WSUS 3, as it has a few new resources not
> recorded in that article, but the key ones of concern have not changed.
>
> What are the correct IIS and NTFS permissions for WSUS?
> http://wsusinfo.onsitechsolutions.com/articles/016.htm
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> Independent WSUS Evangelist
> MVP-Software Distribution (2005-2007)
> https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E
>
> Everything you need for WSUS is at
> http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
>
> And, almost everything else is at
> http://wsusinfo.onsitechsolutions.com
> .....
>
>
>
Re: event id 364
Harry Johnston <harry[ at ]scms.waikato.ac.nz> 6/29/2007 3:44:12 AM
Kev wrote:

[Quoted Text]
> The error that I'm getting in the event log is:
>
> Content file download failed. Reason: The client does not have sufficient
> access rights to the requested server object.
> Source File:
> /msdownload/update/v3-19990518/cabpool/windowsxp-kb905495-x86-express-enu_299a9cd481cabcff3daf3314c767536e99f3beb3.cab
> Destination File:
> e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.

If your investigation of possible network issues has come up empty, and you want
to doublecheck whether there is a problem with writing the file, you could try
Process Monitor, which can be found here:

<http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx>

(Disclaimer: there may be a (very) small risk that this software will crash the
system, so you may want to think carefully first if the same machine is
providing any mission-critical services. I've never heard of any problems,
however, and the developer has a very good reputation.)

Harry.
Re: event id 364
"Jesper Ravn" <jesper_ravn[ at ]hotmail.com> 6/29/2007 7:48:38 AM

"Kev" <Kev[ at ]discussions.microsoft.com> wrote in message
news:17A1BF21-D2C9-4500-ADCB-770F18B84E54[ at ]microsoft.com...
[Quoted Text]
> Hi,
>
> I've been getting the error when I try to download the updates using WSUS
> 3.0. The strange part is that I've been able to download some of the
> updates
> (actually a majority of the updates). But I can't seem to these last
> updates
> to be downloaded. I'm not getting a BITs error that I've been seeing in
> other threads. I'm not going through the internal proxy server, but we do
> have a firewall.
>
> The error that I'm getting in the event log is:
>
> Content file download failed. Reason: The client does not have sufficient
> access rights to the requested server object.
> Source File:
> /msdownload/update/v3-19990518/cabpool/windowsxp-kb905495-x86-express-enu_299a9cd481cabcff3daf3314c767536e99f3beb3.cab
> Destination File:
> e:\WSUS\WsusContent\B3\299A9CD481CABCFF3DAF3314C767536E99F3BEB3.cab.
>

Hi Kev

One of our customer seems to have the same problem (WSUS 3.0)

Source: Windows Server Update Services
Eventid: 364

Content file download failed. Reason: The client does not have sufficient
access rights to the requested server object.
Source File:
/msdownload/update/v5/eula/xp-pnrp-heb-8818d4f9-a782-4bd2-b514-327f107bd086.txt
Destination File:
e:\WSUS\WsusContent\AA\D71427D878C91BB43FCDD17416A5EBDBD6E26FAA.txt.

Please let me know if you find a solution.

/Jesper

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