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I've tried all the normal troubleshooting steps including replacing the
registry entries that we've installed on all our machines to point to the
server as well as removing the old softwaredistribution folder and
windowsupdate log. None have worked thusfar.
Client diagnostic tool was run and no issues were found. Can post report
upon request.
Here's the log during the last /resetauthorization /detectnow switched
reporting cycle (actual server name purposely replaced with "<servername>"):
2007-06-16 11:20:33:125 1092 8f8 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-06-16 11:20:33:125 1092 8f8 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2007-06-16 11:20:33:125 1092 8f8 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-06-16 11:20:33:125 1092 8f8 Service *************
2007-06-16 11:20:33:125 1092 8f8 Service ** START ** Service: Service startup
2007-06-16 11:20:33:125 1092 8f8 Service *********
2007-06-16 11:20:33:657 1092 8f8 Agent * WU client version 7.0.6000.374
2007-06-16 11:20:33:657 1092 8f8 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-06-16 11:20:33:922 1092 8f8 Agent * Access type: No proxy
2007-06-16 11:20:33:985 1092 8f8 Agent * Network state: Connected
2007-06-16 11:21:19:485 1092 8f8 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-06-16 11:21:19:485 1092 8f8 Agent *********** Agent: Initializing
global settings cache ***********
2007-06-16 11:21:19:500 1092 8f8 Agent * WSUS server: http://<servername>
2007-06-16 11:21:19:500 1092 8f8 Agent * WSUS status server:
http://<servername>
2007-06-16 11:21:19:500 1092 8f8 Agent * Target group: (Unassigned
Computers)
2007-06-16 11:21:19:500 1092 8f8 Agent * Windows Update access disabled: No
2007-06-16 11:21:25:282 864 70 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-06-16 11:21:25:282 864 70 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-06-16 11:21:25:282 864 70 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-06-16 11:21:25:282 864 70 DtaStor Default service for AU is
{00000000-0000-0000-0000-000000000000}
2007-06-16 11:21:25:610 864 70 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-06-16 11:21:25:688 1092 8f8 DnldMgr Download manager restoring 0
downloads
2007-06-16 11:21:25:735 1092 8f8 Agent * Failed to load persisted download
calls, error = 0x80004002
2007-06-16 11:21:26:844 1092 8f8 Agent WARNING:
DeleteVolatileServices::GetServiceList failed with 0x80004002.
2007-06-16 11:21:27:953 1092 8f8 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0x80004002.
2007-06-16 11:21:27:953 1092 8f8 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2007-06-16 11:21:27:953 1092 8f8 AU ########### AU: Initializing Automatic
Updates ###########
2007-06-16 11:21:28:141 1092 8f8 AU AU setting next detection timeout to
2007-06-16 16:21:28
2007-06-16 11:21:29:157 1092 8f8 Agent WARNING: GetServiceList failed with
error 0x80004002.
2007-06-16 11:21:29:157 1092 8f8 AU WARNING: QueryRegisteredProvider failed
with error 0x80004002
2007-06-16 11:21:29:157 1092 8f8 AU # WSUS server: http://<servername>
2007-06-16 11:21:29:157 1092 8f8 AU # Detection frequency: 22
2007-06-16 11:21:29:157 1092 8f8 AU # Approval type: Scheduled (Policy)
2007-06-16 11:21:29:157 1092 8f8 AU # Scheduled install day/time: Every
day at 3:00
2007-06-16 11:21:29:157 1092 8f8 AU # Auto-install minor updates: Yes
(User preference)
2007-06-16 11:21:31:250 1092 8f8 AU FATAL: Failed to get session from
datastore, error = 0x80004002
2007-06-16 11:21:31:266 1092 8f8 AU FATAL: Failed to Unserialize from data
store, error = 0x80004002
2007-06-16 11:21:31:266 1092 8f8 AU # WARNING: Exit code = 0x80004002
2007-06-16 11:21:31:266 1092 8f8 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80004002
2007-06-16 11:21:31:266 1092 8f8 AU AU Restart required....
2007-06-16 11:21:31:266 1092 8f8 Report *********** Report: Initializing
static reporting data ***********
2007-06-16 11:21:31:266 1092 8f8 Report * OS Version = 5.1.2600.2.0.65792
2007-06-16 11:21:33:985 1092 8f8 Report * Computer Brand = IBM
2007-06-16 11:21:33:985 1092 8f8 Report * Computer Model = 6578LBU
2007-06-16 11:21:34:016 1092 8f8 Report * Bios Revision = PIKT37AUS
2007-06-16 11:21:34:016 1092 8f8 Report * Bios Name = IBM BIOS Ver PIKT37.0
2007-06-16 11:21:34:016 1092 8f8 Report * Bios Release Date =
2003-11-05T00:00:00
2007-06-16 11:21:34:016 1092 8f8 Report * Locale ID = 1033
2007-06-16 11:21:35:516 1092 368 DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with
0x80004002.
2007-06-16 11:21:36:735 1092 368 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredFiles: GetSession failed with
0x80004002.
2007-06-16 11:21:37:828 1092 368 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80004002.
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