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Hi Barb,
Posted a while back about not getting premium content with my Sony Vaio with
CableCard. Problem seems to be intermittent. Have worked with Sony and they
swear it is a signal strength problem. Have also been working with a very
diligent Comcast support tech in the CableCard area. I told him about you
and he may reach out to you within Comcast channels. I believe his name is
Steven. I think he will be very receptive to any knowledge you can lay on
him. I am his third Vista CableCard box he has worked with. At least one
other was a Velocity Micro box with the same issues.
We are now setting up a tech visit to test singal strength.
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A few other random questions:
1. What role do the guide listings (if any) play in DRM? The reason I ask
is that in speaking with Comcast, I should be using Northwest Area 2,3
Digital listings, however, these don't line up with the signals I am
receiving. If I use Southweswt 1,4 digital, the listings match what I see on
my tv.
2. When I look at the "Card Status" section of the ATI stats, I see the
following message:
Download Status
Segments left to download: 0
State: Wait For First Download Segment Timed out waiting for download
Being a network person by trade, generally time outs are not a good thing
3. The IP address the OCUR device shows in the status is a private IP
(192.168.x.x) but not on my local network (also has a 29 bit subnet massk).
Problem?
Yep, I am grasping at straws at this point.
"Curbnoise" wrote:
[Quoted Text] > Hi Barb,
>
> Posted a while back about not getting premium content with my Sony Vaio with
> CableCard. Problem seems to be intermittent. Have worked with Sony and they
> swear it is a signal strength problem. Have also been working with a very
> diligent Comcast support tech in the CableCard area. I told him about you
> and he may reach out to you within Comcast channels. I believe his name is
> Steven. I think he will be very receptive to any knowledge you can lay on
> him. I am his third Vista CableCard box he has worked with. At least one
> other was a Velocity Micro box with the same issues.
>
> We are now setting up a tech visit to test singal strength.
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You never replied to my last post during the last "round" --
"I should have asked you this question first - about a month ago you
posted info on your firmware for me and it was at 1.14. At that time
I advised you to check with Sony for any upgrade. It's posted at
http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGXXL3&UpdateType=Everything
"
did you update the firmware???
also, you mentioned that the premiums came back after the machine
had been off at night - which sounds like heat/ventilation.
I have external DCTs - they are on 24/7 and rock solid.
I think Velocity shipped some **early** boxes with the same firmware
you received, BTW.
On Tue, 10 Jul 2007 17:32:05 -0700, Curbnoise
<Curbnoise[ at ]discussions.microsoft.com> wrote:
[Quoted Text] >Hi Barb,
>
>Posted a while back about not getting premium content with my Sony Vaio with
>CableCard. Problem seems to be intermittent. Have worked with Sony and they
>swear it is a signal strength problem. Have also been working with a very
>diligent Comcast support tech in the CableCard area. I told him about you
>and he may reach out to you within Comcast channels. I believe his name is
>Steven. I think he will be very receptive to any knowledge you can lay on
>him. I am his third Vista CableCard box he has worked with. At least one
>other was a Velocity Micro box with the same issues.
>
>We are now setting up a tech visit to test singal strength.
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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have you tried the southwest 1.4 digital guide? it won't hurt
anything to do this. you can always change back. should not impact
your problem.
the status is showing the last error message but that the process
was completed. don't think this is related.
is network discovery turned on for the ati device?
On Tue, 10 Jul 2007 19:48:00 -0700, Curbnoise
<Curbnoise[ at ]discussions.microsoft.com> wrote:
[Quoted Text] >A few other random questions:
>
>1. What role do the guide listings (if any) play in DRM? The reason I ask
>is that in speaking with Comcast, I should be using Northwest Area 2,3
>Digital listings, however, these don't line up with the signals I am
>receiving. If I use Southweswt 1,4 digital, the listings match what I see on
>my tv.
>
>2. When I look at the "Card Status" section of the ATI stats, I see the
>following message:
>
>Download Status
>Segments left to download: 0
>State: Wait For First Download Segment Timed out waiting for download
>
>Being a network person by trade, generally time outs are not a good thing
>
>3. The IP address the OCUR device shows in the status is a private IP
>(192.168.x.x) but not on my local network (also has a 29 bit subnet massk).
>Problem?
>
>Yep, I am grasping at straws at this point.
>
>"Curbnoise" wrote:
>
>> Hi Barb,
>>
>> Posted a while back about not getting premium content with my Sony Vaio with
>> CableCard. Problem seems to be intermittent. Have worked with Sony and they
>> swear it is a signal strength problem. Have also been working with a very
>> diligent Comcast support tech in the CableCard area. I told him about you
>> and he may reach out to you within Comcast channels. I believe his name is
>> Steven. I think he will be very receptive to any knowledge you can lay on
>> him. I am his third Vista CableCard box he has worked with. At least one
>> other was a Velocity Micro box with the same issues.
>>
>> We are now setting up a tech visit to test singal strength.
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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try to answer all the questions here:
1. Yes, I am using SW 1,4 Digital. Otherwise my son gets MTV instead of
Cartoon Network ;-)
2. Yes, I did upgrade the firmware.
3. After I get the timeout error, the card cycles through the "download
segments" process again and ultimately fails again.
4. If by "Is the ATI deviced configured for network discovery" means is it
set to use DHCP, the answer is yes. And since it does not have an APIPA
(automatic priviate IP addressing) address, it must be talking to a DHCP
server. And an ipconfig shows a DHCP server that is not my home router. I
am assuming that this is used for the out of band communication and comes
directly from Comcast.
5. The ventilation issue sounds plausible, although the box (when not
sitting in the middle of my living room floor as it is now for
troubleshooting/easy access to the coax connecter/CableCard) has more than a
foot clearance behind, 8 inches above and inches to either side.
"Barb Bowman" wrote:
[Quoted Text] > You never replied to my last post during the last "round" -- > > "I should have asked you this question first - about a month ago you > posted info on your firmware for me and it was at 1.14. At that time > I advised you to check with Sony for any upgrade. It's posted at > http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGXXL3&UpdateType=Everything> " > did you update the firmware??? > > also, you mentioned that the premiums came back after the machine > had been off at night - which sounds like heat/ventilation. > > I have external DCTs - they are on 24/7 and rock solid. > > I think Velocity shipped some **early** boxes with the same firmware > you received, BTW. > > > On Tue, 10 Jul 2007 17:32:05 -0700, Curbnoise > <Curbnoise[ at ]discussions.microsoft.com> wrote: > > >Hi Barb, > > > >Posted a while back about not getting premium content with my Sony Vaio with > >CableCard. Problem seems to be intermittent. Have worked with Sony and they > >swear it is a signal strength problem. Have also been working with a very > >diligent Comcast support tech in the CableCard area. I told him about you > >and he may reach out to you within Comcast channels. I believe his name is > >Steven. I think he will be very receptive to any knowledge you can lay on > >him. I am his third Vista CableCard box he has worked with. At least one > >other was a Velocity Micro box with the same issues. > > > >We are now setting up a tech visit to test singal strength. > -- > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx> http://blogs.digitalmediaphile.com/barb/> |
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[Quoted Text] > 1. What role do the guide listings (if any) play in DRM? The reason I ask
> is that in speaking with Comcast, I should be using Northwest Area 2,3
> Digital listings, however, these don't line up with the signals I am
> receiving. If I use Southweswt 1,4 digital, the listings match what I see
> on
> my tv.
None. DRM isn't tied to guide in any way.
> 2. When I look at the "Card Status" section of the ATI stats, I see the
> following message:
>
> Download Status
> Segments left to download: 0
> State: Wait For First Download Segment Timed out waiting for download
>
> Being a network person by trade, generally time outs are not a good thing
I don't know exactly what this means, but it sounds to me like the CableCard
wanted to perform firmware upgrade, but couldn't start for some reason.
This could indicate weak signal indeed. If the firmware uprade was scheduled
to take place over out-of-band tuner then weak signal could be the source of
your trouble. Out-of-band tuner on OCUR is a bit too sensitive.
This could also indicate an unhappy CableCard. Have Comcast check your
signal level (too strong signal is bad as well). If you have similar issues
with good signal have them replace your CableCard if they haven't done that
already.
> 3. The IP address the OCUR device shows in the status is a private IP
> (192.168.x.x) but not on my local network (also has a 29 bit subnet
> massk).
> Problem?
Unlikely.
If there was a problem with network configuration then it would be detected
and OCUR would be reconfigured. Even if reconfiguration was unsuccessful the
tuner wouldn't be available to Windows at all, in which case Media Center
would display "Tuner Not Found".
-- Max.
>
> Yep, I am grasping at straws at this point.
>
> "Curbnoise" wrote:
>
>> Hi Barb,
>>
>> Posted a while back about not getting premium content with my Sony Vaio
>> with
>> CableCard. Problem seems to be intermittent. Have worked with Sony and
>> they
>> swear it is a signal strength problem. Have also been working with a
>> very
>> diligent Comcast support tech in the CableCard area. I told him about
>> you
>> and he may reach out to you within Comcast channels. I believe his name
>> is
>> Steven. I think he will be very receptive to any knowledge you can lay
>> on
>> him. I am his third Vista CableCard box he has worked with. At least
>> one
>> other was a Velocity Micro box with the same issues.
>>
>> We are now setting up a tech visit to test singal strength.
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|
ask them to send a tech to check your levels. they may need to
adjust/rewrite/pad/add an amplifier somewhere. let's postpone
discussion of what shows in network as a device for now.
I see that Max has joined the conversation. That's good news for
you.
On Wed, 11 Jul 2007 16:54:01 -0700, Curbnoise
<Curbnoise[ at ]discussions.microsoft.com> wrote:
[Quoted Text] >try to answer all the questions here: > >1. Yes, I am using SW 1,4 Digital. Otherwise my son gets MTV instead of >Cartoon Network ;-) > >2. Yes, I did upgrade the firmware. > >3. After I get the timeout error, the card cycles through the "download >segments" process again and ultimately fails again. > >4. If by "Is the ATI deviced configured for network discovery" means is it >set to use DHCP, the answer is yes. And since it does not have an APIPA >(automatic priviate IP addressing) address, it must be talking to a DHCP >server. And an ipconfig shows a DHCP server that is not my home router. I >am assuming that this is used for the out of band communication and comes >directly from Comcast. > >5. The ventilation issue sounds plausible, although the box (when not >sitting in the middle of my living room floor as it is now for >troubleshooting/easy access to the coax connecter/CableCard) has more than a >foot clearance behind, 8 inches above and inches to either side. > >"Barb Bowman" wrote: > >> You never replied to my last post during the last "round" -- >> >> "I should have asked you this question first - about a month ago you >> posted info on your firmware for me and it was at 1.14. At that time >> I advised you to check with Sony for any upgrade. It's posted at >> http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGXXL3&UpdateType=Everything>> " >> did you update the firmware??? >> >> also, you mentioned that the premiums came back after the machine >> had been off at night - which sounds like heat/ventilation. >> >> I have external DCTs - they are on 24/7 and rock solid. >> >> I think Velocity shipped some **early** boxes with the same firmware >> you received, BTW. >> >> >> On Tue, 10 Jul 2007 17:32:05 -0700, Curbnoise >> <Curbnoise[ at ]discussions.microsoft.com> wrote: >> >> >Hi Barb, >> > >> >Posted a while back about not getting premium content with my Sony Vaio with >> >CableCard. Problem seems to be intermittent. Have worked with Sony and they >> >swear it is a signal strength problem. Have also been working with a very >> >diligent Comcast support tech in the CableCard area. I told him about you >> >and he may reach out to you within Comcast channels. I believe his name is >> >Steven. I think he will be very receptive to any knowledge you can lay on >> >him. I am his third Vista CableCard box he has worked with. At least one >> >other was a Velocity Micro box with the same issues. >> > >> >We are now setting up a tech visit to test singal strength. >> -- >> >> Barb Bowman >> MS Windows-MVP >> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx>> http://blogs.digitalmediaphile.com/barb/>>
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
|
|
Hi Max,
contact me offline if you want contact info for the Comcast person
he is working with.
On Thu, 12 Jul 2007 01:45:14 -0700, "Max Paklin"
<mpaklin[ at ]hotmail.com> wrote:
[Quoted Text] >> 1. What role do the guide listings (if any) play in DRM? The reason I ask
>> is that in speaking with Comcast, I should be using Northwest Area 2,3
>> Digital listings, however, these don't line up with the signals I am
>> receiving. If I use Southweswt 1,4 digital, the listings match what I see
>> on
>> my tv.
>
>None. DRM isn't tied to guide in any way.
>
>
>> 2. When I look at the "Card Status" section of the ATI stats, I see the
>> following message:
>>
>> Download Status
>> Segments left to download: 0
>> State: Wait For First Download Segment Timed out waiting for download
>>
>> Being a network person by trade, generally time outs are not a good thing
>
>I don't know exactly what this means, but it sounds to me like the CableCard
>wanted to perform firmware upgrade, but couldn't start for some reason.
>This could indicate weak signal indeed. If the firmware uprade was scheduled
>to take place over out-of-band tuner then weak signal could be the source of
>your trouble. Out-of-band tuner on OCUR is a bit too sensitive.
>
>This could also indicate an unhappy CableCard. Have Comcast check your
>signal level (too strong signal is bad as well). If you have similar issues
>with good signal have them replace your CableCard if they haven't done that
>already.
>
>
>> 3. The IP address the OCUR device shows in the status is a private IP
>> (192.168.x.x) but not on my local network (also has a 29 bit subnet
>> massk).
>> Problem?
>
>Unlikely.
>If there was a problem with network configuration then it would be detected
>and OCUR would be reconfigured. Even if reconfiguration was unsuccessful the
>tuner wouldn't be available to Windows at all, in which case Media Center
>would display "Tuner Not Found".
>
>-- Max.
>
>
>
>>
>> Yep, I am grasping at straws at this point.
>>
>> "Curbnoise" wrote:
>>
>>> Hi Barb,
>>>
>>> Posted a while back about not getting premium content with my Sony Vaio
>>> with
>>> CableCard. Problem seems to be intermittent. Have worked with Sony and
>>> they
>>> swear it is a signal strength problem. Have also been working with a
>>> very
>>> diligent Comcast support tech in the CableCard area. I told him about
>>> you
>>> and he may reach out to you within Comcast channels. I believe his name
>>> is
>>> Steven. I think he will be very receptive to any knowledge you can lay
>>> on
>>> him. I am his third Vista CableCard box he has worked with. At least
>>> one
>>> other was a Velocity Micro box with the same issues.
>>>
>>> We are now setting up a tech visit to test singal strength.
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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Thanks for your help. I already have the visit from the tech scheduled.
"Barb Bowman" wrote:
[Quoted Text] > ask them to send a tech to check your levels. they may need to > adjust/rewrite/pad/add an amplifier somewhere. let's postpone > discussion of what shows in network as a device for now. > > I see that Max has joined the conversation. That's good news for > you. > > On Wed, 11 Jul 2007 16:54:01 -0700, Curbnoise > <Curbnoise[ at ]discussions.microsoft.com> wrote: > > >try to answer all the questions here: > > > >1. Yes, I am using SW 1,4 Digital. Otherwise my son gets MTV instead of > >Cartoon Network ;-) > > > >2. Yes, I did upgrade the firmware. > > > >3. After I get the timeout error, the card cycles through the "download > >segments" process again and ultimately fails again. > > > >4. If by "Is the ATI deviced configured for network discovery" means is it > >set to use DHCP, the answer is yes. And since it does not have an APIPA > >(automatic priviate IP addressing) address, it must be talking to a DHCP > >server. And an ipconfig shows a DHCP server that is not my home router. I > >am assuming that this is used for the out of band communication and comes > >directly from Comcast. > > > >5. The ventilation issue sounds plausible, although the box (when not > >sitting in the middle of my living room floor as it is now for > >troubleshooting/easy access to the coax connecter/CableCard) has more than a > >foot clearance behind, 8 inches above and inches to either side. > > > >"Barb Bowman" wrote: > > > >> You never replied to my last post during the last "round" -- > >> > >> "I should have asked you this question first - about a month ago you > >> posted info on your firmware for me and it was at 1.14. At that time > >> I advised you to check with Sony for any upgrade. It's posted at > >> http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGXXL3&UpdateType=Everything> >> " > >> did you update the firmware??? > >> > >> also, you mentioned that the premiums came back after the machine > >> had been off at night - which sounds like heat/ventilation. > >> > >> I have external DCTs - they are on 24/7 and rock solid. > >> > >> I think Velocity shipped some **early** boxes with the same firmware > >> you received, BTW. > >> > >> > >> On Tue, 10 Jul 2007 17:32:05 -0700, Curbnoise > >> <Curbnoise[ at ]discussions.microsoft.com> wrote: > >> > >> >Hi Barb, > >> > > >> >Posted a while back about not getting premium content with my Sony Vaio with > >> >CableCard. Problem seems to be intermittent. Have worked with Sony and they > >> >swear it is a signal strength problem. Have also been working with a very > >> >diligent Comcast support tech in the CableCard area. I told him about you > >> >and he may reach out to you within Comcast channels. I believe his name is > >> >Steven. I think he will be very receptive to any knowledge you can lay on > >> >him. I am his third Vista CableCard box he has worked with. At least one > >> >other was a Velocity Micro box with the same issues. > >> > > >> >We are now setting up a tech visit to test singal strength. > >> -- > >> > >> Barb Bowman > >> MS Windows-MVP > >> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx> >> http://blogs.digitalmediaphile.com/barb/> >> > -- > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx> http://blogs.digitalmediaphile.com/barb/> |
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Thanks Barb.
I'll wait and see what comes out from that Comcast tech visit.
-- Max.
"Barb Bowman" <barb[ at ]nospam.com> wrote in message
news:ofub935rnb2bd9a1nhm15oq2hdp7k5lvit[ at ]4ax.com...
[Quoted Text] > Hi Max, > contact me offline if you want contact info for the Comcast person > he is working with. > > On Thu, 12 Jul 2007 01:45:14 -0700, "Max Paklin" > <mpaklin[ at ]hotmail.com> wrote: > >>> 1. What role do the guide listings (if any) play in DRM? The reason I >>> ask >>> is that in speaking with Comcast, I should be using Northwest Area 2,3 >>> Digital listings, however, these don't line up with the signals I am >>> receiving. If I use Southweswt 1,4 digital, the listings match what I >>> see >>> on >>> my tv. >> >>None. DRM isn't tied to guide in any way. >> >> >>> 2. When I look at the "Card Status" section of the ATI stats, I see the >>> following message: >>> >>> Download Status >>> Segments left to download: 0 >>> State: Wait For First Download Segment Timed out waiting for download >>> >>> Being a network person by trade, generally time outs are not a good >>> thing >> >>I don't know exactly what this means, but it sounds to me like the >>CableCard >>wanted to perform firmware upgrade, but couldn't start for some reason. >>This could indicate weak signal indeed. If the firmware uprade was >>scheduled >>to take place over out-of-band tuner then weak signal could be the source >>of >>your trouble. Out-of-band tuner on OCUR is a bit too sensitive. >> >>This could also indicate an unhappy CableCard. Have Comcast check your >>signal level (too strong signal is bad as well). If you have similar >>issues >>with good signal have them replace your CableCard if they haven't done >>that >>already. >> >> >>> 3. The IP address the OCUR device shows in the status is a private IP >>> (192.168.x.x) but not on my local network (also has a 29 bit subnet >>> massk). >>> Problem? >> >>Unlikely. >>If there was a problem with network configuration then it would be >>detected >>and OCUR would be reconfigured. Even if reconfiguration was unsuccessful >>the >>tuner wouldn't be available to Windows at all, in which case Media Center >>would display "Tuner Not Found". >> >>-- Max. >> >> >> >>> >>> Yep, I am grasping at straws at this point. >>> >>> "Curbnoise" wrote: >>> >>>> Hi Barb, >>>> >>>> Posted a while back about not getting premium content with my Sony Vaio >>>> with >>>> CableCard. Problem seems to be intermittent. Have worked with Sony >>>> and >>>> they >>>> swear it is a signal strength problem. Have also been working with a >>>> very >>>> diligent Comcast support tech in the CableCard area. I told him about >>>> you >>>> and he may reach out to you within Comcast channels. I believe his >>>> name >>>> is >>>> Steven. I think he will be very receptive to any knowledge you can lay >>>> on >>>> him. I am his third Vista CableCard box he has worked with. At least >>>> one >>>> other was a Velocity Micro box with the same issues. >>>> >>>> We are now setting up a tech visit to test singal strength. > -- > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx> http://blogs.digitalmediaphile.com/barb/
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