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I have been using this fax program for a couple of years with no problems.
Just recently, whenever I try to send a fax that is more than one page, I get
an error message that the fax failed. Other fax machines using the same fax
line have no problem. I am running Windows XP, again the Fax Console version
is 5.1, build 2600, sp2. Any help is appreciated!
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State the steps used to create and send the fax paying particular importance
to the format of the file type. State the error message precisely and at
what point it arose.
--
Russ Valentine
[MVP-Outlook]
"Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
message news:5182A0DC-26C7-47C0-9B5A-81AFFA100DF8[ at ]microsoft.com...
[Quoted Text] >I have been using this fax program for a couple of years with no problems.
> Just recently, whenever I try to send a fax that is more than one page, I
> get
> an error message that the fax failed. Other fax machines using the same
> fax
> line have no problem. I am running Windows XP, again the Fax Console
> version
> is 5.1, build 2600, sp2. Any help is appreciated!
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1) Scanned documents in HP Director program (send to fax)
2) Once all documents scanned, send to fax wizard
3) Compose cover page
4) Finish
5) Fax # is dialed and connects
6) Status box says 'sending page 1'
7) While sending page one, eventually the error message 'An error occurred
while sending the fax' comes up, and the phone connection is lost.
"Russ Valentine [MVP-Outlook]" wrote:
[Quoted Text] > State the steps used to create and send the fax paying particular importance
> to the format of the file type. State the error message precisely and at
> what point it arose.
> --
> Russ Valentine
> [MVP-Outlook]
> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
> message news:5182A0DC-26C7-47C0-9B5A-81AFFA100DF8[ at ]microsoft.com...
> >I have been using this fax program for a couple of years with no problems.
> > Just recently, whenever I try to send a fax that is more than one page, I
> > get
> > an error message that the fax failed. Other fax machines using the same
> > fax
> > line have no problem. I am running Windows XP, again the Fax Console
> > version
> > is 5.1, build 2600, sp2. Any help is appreciated!
>
>
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Documents created in third party applications can only be printed to the Fax
Printer using the originating application for the transmission to succeed
consistently.
--
Russ Valentine
[MVP-Outlook]
"Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
message news:07F10EB3-BC32-48EF-BC73-4F7B50651E1A[ at ]microsoft.com...
[Quoted Text] > 1) Scanned documents in HP Director program (send to fax)
> 2) Once all documents scanned, send to fax wizard
> 3) Compose cover page
> 4) Finish
> 5) Fax # is dialed and connects
> 6) Status box says 'sending page 1'
> 7) While sending page one, eventually the error message 'An error occurred
> while sending the fax' comes up, and the phone connection is lost.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> State the steps used to create and send the fax paying particular
>> importance
>> to the format of the file type. State the error message precisely and at
>> what point it arose.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
>> message news:5182A0DC-26C7-47C0-9B5A-81AFFA100DF8[ at ]microsoft.com...
>> >I have been using this fax program for a couple of years with no
>> >problems.
>> > Just recently, whenever I try to send a fax that is more than one page,
>> > I
>> > get
>> > an error message that the fax failed. Other fax machines using the
>> > same
>> > fax
>> > line have no problem. I am running Windows XP, again the Fax Console
>> > version
>> > is 5.1, build 2600, sp2. Any help is appreciated!
>>
>>
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Like I said, I've NEVER had problems like this till just recently....not sure
what you mean by 'using the originating application'. Does that mean it
would need to be 'printed' from something like Word or Adobe instead of
scanning into the HP application?
"Russ Valentine [MVP-Outlook]" wrote:
[Quoted Text] > Documents created in third party applications can only be printed to the Fax
> Printer using the originating application for the transmission to succeed
> consistently.
> --
> Russ Valentine
> [MVP-Outlook]
> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
> message news:07F10EB3-BC32-48EF-BC73-4F7B50651E1A[ at ]microsoft.com...
> > 1) Scanned documents in HP Director program (send to fax)
> > 2) Once all documents scanned, send to fax wizard
> > 3) Compose cover page
> > 4) Finish
> > 5) Fax # is dialed and connects
> > 6) Status box says 'sending page 1'
> > 7) While sending page one, eventually the error message 'An error occurred
> > while sending the fax' comes up, and the phone connection is lost.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> State the steps used to create and send the fax paying particular
> >> importance
> >> to the format of the file type. State the error message precisely and at
> >> what point it arose.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
> >> message news:5182A0DC-26C7-47C0-9B5A-81AFFA100DF8[ at ]microsoft.com...
> >> >I have been using this fax program for a couple of years with no
> >> >problems.
> >> > Just recently, whenever I try to send a fax that is more than one page,
> >> > I
> >> > get
> >> > an error message that the fax failed. Other fax machines using the
> >> > same
> >> > fax
> >> > line have no problem. I am running Windows XP, again the Fax Console
> >> > version
> >> > is 5.1, build 2600, sp2. Any help is appreciated!
> >>
> >>
>
>
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No. It means you should print to the fax printer from whatever HP scanning
software you are using. Sending to the fax wizard forces the fax software to
do rendering it cannot do. The fax software has no way of distinguishing the
breaks between pages or documents, so it fails after the first page.
You could also create a single document that you could fax as an attachment
as long as your OS has a printto verb defined for the document type.
--
Russ Valentine
[MVP-Outlook]
"Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
message news:091E4229-AFBE-4D24-A2B8-C35C5CE341B0[ at ]microsoft.com...
[Quoted Text] > Like I said, I've NEVER had problems like this till just recently....not
> sure
> what you mean by 'using the originating application'. Does that mean it
> would need to be 'printed' from something like Word or Adobe instead of
> scanning into the HP application?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Documents created in third party applications can only be printed to the
>> Fax
>> Printer using the originating application for the transmission to succeed
>> consistently.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote in
>> message news:07F10EB3-BC32-48EF-BC73-4F7B50651E1A[ at ]microsoft.com...
>> > 1) Scanned documents in HP Director program (send to fax)
>> > 2) Once all documents scanned, send to fax wizard
>> > 3) Compose cover page
>> > 4) Finish
>> > 5) Fax # is dialed and connects
>> > 6) Status box says 'sending page 1'
>> > 7) While sending page one, eventually the error message 'An error
>> > occurred
>> > while sending the fax' comes up, and the phone connection is lost.
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> State the steps used to create and send the fax paying particular
>> >> importance
>> >> to the format of the file type. State the error message precisely and
>> >> at
>> >> what point it arose.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Mark Schneiderman" <MarkSchneiderman[ at ]discussions.microsoft.com> wrote
>> >> in
>> >> message news:5182A0DC-26C7-47C0-9B5A-81AFFA100DF8[ at ]microsoft.com...
>> >> >I have been using this fax program for a couple of years with no
>> >> >problems.
>> >> > Just recently, whenever I try to send a fax that is more than one
>> >> > page,
>> >> > I
>> >> > get
>> >> > an error message that the fax failed. Other fax machines using the
>> >> > same
>> >> > fax
>> >> > line have no problem. I am running Windows XP, again the Fax
>> >> > Console
>> >> > version
>> >> > is 5.1, build 2600, sp2. Any help is appreciated!
>> >>
>> >>
>>
>>
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