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I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
with MS support on 4 different occassions to no avail.
First problem occured when out of the blue, and Outlook said it had
encounted an unexpected error, and must shut down -- subsequently each time I
would open Outlook, it would shut down immediately.
My first 2 calls with MS, they created a new profile, and that would work
for a day or 2, than the problem would come back.
The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
day, but now, I am getting this error message when I click on the BCM folder,
and when I try to use a timestamp in the details section of a Business
Contact:
"Business Contact Manager could not complete your last action or actions.
Please try again."
Mind you, these errors do not occur in Outlook Safe Mode.
I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
I have tried a new BCM DB, but the issue still occurs.
I have tried the following, to no avail:
run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.
"BusinessSolutions eCRM"
"Office"
This truely seems to be a software bug. Any help would be greatly
appreciated.
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I logged the error in BCM, and here are is the result (when I click on the
BCM folder, and when I try to do a timestamp):
V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
IMAPITable::GetCollapseState:Enter: 0x0f90f780
[E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
state of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003
V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x02d36810, 0x00040380
[E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
object.
[E] [12:22:47.0625000]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
[V] [12:22:48.1093750]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x02d36810
"Josh" wrote:
[Quoted Text] > I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
> with MS support on 4 different occassions to no avail.
>
> First problem occured when out of the blue, and Outlook said it had
> encounted an unexpected error, and must shut down -- subsequently each time I
> would open Outlook, it would shut down immediately.
>
> My first 2 calls with MS, they created a new profile, and that would work
> for a day or 2, than the problem would come back.
>
> The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
> day, but now, I am getting this error message when I click on the BCM folder,
> and when I try to use a timestamp in the details section of a Business
> Contact:
>
> "Business Contact Manager could not complete your last action or actions.
> Please try again."
>
> Mind you, these errors do not occur in Outlook Safe Mode.
>
> I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
> I have tried a new BCM DB, but the issue still occurs.
>
> I have tried the following, to no avail:
>
> run reg edit: Start->Run->regedit
> Go under the "HKEY_CURRENT_USER" folder
> Then go under "Software"
> Then right click on the "Microsoft" folder and export it to some file as a
> backup.
> After making a backup we deleted the following two folder under the
> "Microsoft" category.
>
> "BusinessSolutions eCRM"
> "Office"
>
> This truely seems to be a software bug. Any help would be greatly
> appreciated.
>
>
>
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hi,
how could you log these errors?
Sorry, I can't help you either, but I get this error message too once in
a while, when I want to open the folder "Business Contacts". First I
thought it's because I'm developing an add-in at the moment (after
re-installing the add-in or restarting the PC, everything worked fine),
but I don't know what I could have done wrong to produce such an error
message. When running Outlook 2007 from my Visual Studio I get sometimes
an unhandled StackOverFlowException a BCM dll.
It'd be bad if this is a BCM issue..
best regards,
bernhard
Josh, am 09.05.2007 19:28:
[Quoted Text] > I logged the error in BCM, and here are is the result (when I click on the
> BCM folder, and when I try to do a timestamp):
>
> V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
> [V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> IMAPITable::GetCollapseState:Enter: 0x0f90f780
> [E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
> of a non-header row instance key.
> [E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
> state of a non-header row instance key.
> [E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
> Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
> at
> Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
> at
> Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
> [V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003
>
> V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
> 0x02d36810, 0x00040380
> [E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
> object.
> [E] [12:22:47.0625000]BCMRes: at
> Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
> at
> Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
> [V] [12:22:48.1093750]Iris.Mapi.MessageStore:
> IMAPIProp::GetIDsFromNames:Enter: 0x02d36810
>
> "Josh" wrote:
>
>> I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
>> with MS support on 4 different occassions to no avail.
>>
>> First problem occured when out of the blue, and Outlook said it had
>> encounted an unexpected error, and must shut down -- subsequently each time I
>> would open Outlook, it would shut down immediately.
>>
>> My first 2 calls with MS, they created a new profile, and that would work
>> for a day or 2, than the problem would come back.
>>
>> The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
>> day, but now, I am getting this error message when I click on the BCM folder,
>> and when I try to use a timestamp in the details section of a Business
>> Contact:
>>
>> "Business Contact Manager could not complete your last action or actions.
>> Please try again."
>>
>> Mind you, these errors do not occur in Outlook Safe Mode.
>>
>> I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
>> I have tried a new BCM DB, but the issue still occurs.
>>
>> I have tried the following, to no avail:
>>
>> run reg edit: Start->Run->regedit
>> Go under the "HKEY_CURRENT_USER" folder
>> Then go under "Software"
>> Then right click on the "Microsoft" folder and export it to some file as a
>> backup.
>> After making a backup we deleted the following two folder under the
>> "Microsoft" category.
>>
>> "BusinessSolutions eCRM"
>> "Office"
>>
>> This truely seems to be a software bug. Any help would be greatly
>> appreciated.
>>
>>
>>
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Hi There - in outlook:
Help>About BCM>Check the 'Enable Logging for BCM'
Once you do that, recreate the errors you are having.
You can find this log named something like this: BCMLog_V3
It will be in localsettings>temp
Look for the lines with <E> -- that is the error.
I'm 99% sure this is a bug with BCM, or one of the applications it uses
(.NET/SQL).
I am waiting for a call today from an MS engineer, and will update my post
with anything I find.
"b.schmidt" wrote:
[Quoted Text] > hi,
>
> how could you log these errors?
>
> Sorry, I can't help you either, but I get this error message too once in
> a while, when I want to open the folder "Business Contacts". First I
> thought it's because I'm developing an add-in at the moment (after
> re-installing the add-in or restarting the PC, everything worked fine),
> but I don't know what I could have done wrong to produce such an error
> message. When running Outlook 2007 from my Visual Studio I get sometimes
> an unhandled StackOverFlowException a BCM dll.
>
> It'd be bad if this is a BCM issue..
>
> best regards,
> bernhard
>
>
> Josh, am 09.05.2007 19:28:
> > I logged the error in BCM, and here are is the result (when I click on the
> > BCM folder, and when I try to do a timestamp):
> >
> > V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> > MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
> > [V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> > IMAPITable::GetCollapseState:Enter: 0x0f90f780
> > [E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
> > of a non-header row instance key.
> > [E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
> > state of a non-header row instance key.
> > [E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
> > Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
> > at
> > Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
> > at
> > Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
> > [V] [12:22:41.6406250]Iris.Mapi.MessageStore:
> > MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003
> >
> > V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
> > 0x02d36810, 0x00040380
> > [E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
> > object.
> > [E] [12:22:47.0625000]BCMRes: at
> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
> > at
> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
> > [V] [12:22:48.1093750]Iris.Mapi.MessageStore:
> > IMAPIProp::GetIDsFromNames:Enter: 0x02d36810
> >
> > "Josh" wrote:
> >
> >> I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
> >> with MS support on 4 different occassions to no avail.
> >>
> >> First problem occured when out of the blue, and Outlook said it had
> >> encounted an unexpected error, and must shut down -- subsequently each time I
> >> would open Outlook, it would shut down immediately.
> >>
> >> My first 2 calls with MS, they created a new profile, and that would work
> >> for a day or 2, than the problem would come back.
> >>
> >> The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
> >> day, but now, I am getting this error message when I click on the BCM folder,
> >> and when I try to use a timestamp in the details section of a Business
> >> Contact:
> >>
> >> "Business Contact Manager could not complete your last action or actions.
> >> Please try again."
> >>
> >> Mind you, these errors do not occur in Outlook Safe Mode.
> >>
> >> I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
> >> I have tried a new BCM DB, but the issue still occurs.
> >>
> >> I have tried the following, to no avail:
> >>
> >> run reg edit: Start->Run->regedit
> >> Go under the "HKEY_CURRENT_USER" folder
> >> Then go under "Software"
> >> Then right click on the "Microsoft" folder and export it to some file as a
> >> backup.
> >> After making a backup we deleted the following two folder under the
> >> "Microsoft" category.
> >>
> >> "BusinessSolutions eCRM"
> >> "Office"
> >>
> >> This truely seems to be a software bug. Any help would be greatly
> >> appreciated.
> >>
> >>
> >>
>
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