Multiple Activation Issue Toby Reeves 6/12/2007 6:19:02 PM Our technician accidentally shipped an OEM Office Small Business 2007 to Client A , which should have gone to a different client, Client B. Client A's user, not knowing what they ordered, activated Office. Client A's IT manager called and wondered why Office was shipped with the system. Client A's IT manager uninstalled Office and shipped the plastic case which includes the Product Key back to us. Question: we have the plastic case and Product Key that we would like to ship to the correct client, Client B. How can we initiate resetting that Product Key to avoid licensing issues with microsoft?

Re: Multiple Activation Issue "JoAnn Paules" <jl_paules[ at ]hotNOSPAMmail.com> 6/13/2007 12:09:27 AM Someone will have to call Microsoft on this one - and it will probably be Client B. I assume you'd rather Client B not know about the snafu? -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message news:ACD6F922-C34E-4F93-AEEB-19AF3AE72BEF[ at ]microsoft.com... [Quoted Text] > Our technician accidentally shipped an OEM Office Small Business 2007 to > Client A , which should have gone to a different client, Client B. > > Client A's user, not knowing what they ordered, activated Office. Client > A's > IT manager called and wondered why Office was shipped with the system. > Client > A's IT manager uninstalled Office and shipped the plastic case which > includes > the Product Key back to us. > > Question: we have the plastic case and Product Key that we would like to > ship to the correct client, Client B. How can we initiate resetting that > Product Key to avoid licensing issues with microsoft?

Re: Multiple Activation Issue Toby Reeves 6/13/2007 8:11:01 PM Well, I can call Microsoft, but finding a phone number is difficult, and we are a partner. Does anyone have a procedure on this? Thanks. "JoAnn Paules" wrote: [Quoted Text] > Someone will have to call Microsoft on this one - and it will probably be > Client B. I assume you'd rather Client B not know about the snafu? > > -- > > JoAnn Paules > Microsoft MVP - Publisher > > How to ask a question > http://support.microsoft.com/kb/555375 > > > > "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message > news:ACD6F922-C34E-4F93-AEEB-19AF3AE72BEF[ at ]microsoft.com... > > Our technician accidentally shipped an OEM Office Small Business 2007 to > > Client A , which should have gone to a different client, Client B. > > > > Client A's user, not knowing what they ordered, activated Office. Client > > A's > > IT manager called and wondered why Office was shipped with the system. > > Client > > A's IT manager uninstalled Office and shipped the plastic case which > > includes > > the Product Key back to us. > > > > Question: we have the plastic case and Product Key that we would like to > > ship to the correct client, Client B. How can we initiate resetting that > > Product Key to avoid licensing issues with microsoft? >

Re: Multiple Activation Issue "JoAnn Paules" <jl_paules[ at ]hotNOSPAMmail.com> 6/14/2007 10:33:26 AM Are you located in the US? -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message news:65F286B5-4C53-4A62-8895-0408FF7E4528[ at ]microsoft.com... [Quoted Text] > Well, I can call Microsoft, but finding a phone number is difficult, and > we > are a partner. Does anyone have a procedure on this? Thanks. > > "JoAnn Paules" wrote: > >> Someone will have to call Microsoft on this one - and it will probably be >> Client B. I assume you'd rather Client B not know about the snafu? >> >> -- >> >> JoAnn Paules >> Microsoft MVP - Publisher >> >> How to ask a question >> http://support.microsoft.com/kb/555375 >> >> >> >> "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message >> news:ACD6F922-C34E-4F93-AEEB-19AF3AE72BEF[ at ]microsoft.com... >> > Our technician accidentally shipped an OEM Office Small Business 2007 >> > to >> > Client A , which should have gone to a different client, Client B. >> > >> > Client A's user, not knowing what they ordered, activated Office. >> > Client >> > A's >> > IT manager called and wondered why Office was shipped with the system. >> > Client >> > A's IT manager uninstalled Office and shipped the plastic case which >> > includes >> > the Product Key back to us. >> > >> > Question: we have the plastic case and Product Key that we would like >> > to >> > ship to the correct client, Client B. How can we initiate resetting >> > that >> > Product Key to avoid licensing issues with microsoft? >>

Re: Multiple Activation Issue Toby Reeves 6/14/2007 2:34:02 PM yes, in the US "JoAnn Paules" wrote: [Quoted Text] > Are you located in the US? > > -- > JoAnn Paules > MVP Microsoft [Publisher] > > ~~~~~ > How to ask a question > http://support.microsoft.com/KB/555375 > > > "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message > news:65F286B5-4C53-4A62-8895-0408FF7E4528[ at ]microsoft.com... > > Well, I can call Microsoft, but finding a phone number is difficult, and > > we > > are a partner. Does anyone have a procedure on this? Thanks. > > > > "JoAnn Paules" wrote: > > > >> Someone will have to call Microsoft on this one - and it will probably be > >> Client B. I assume you'd rather Client B not know about the snafu? > >> > >> -- > >> > >> JoAnn Paules > >> Microsoft MVP - Publisher > >> > >> How to ask a question > >> http://support.microsoft.com/kb/555375 > >> > >> > >> > >> "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message > >> news:ACD6F922-C34E-4F93-AEEB-19AF3AE72BEF[ at ]microsoft.com... > >> > Our technician accidentally shipped an OEM Office Small Business 2007 > >> > to > >> > Client A , which should have gone to a different client, Client B. > >> > > >> > Client A's user, not knowing what they ordered, activated Office. > >> > Client > >> > A's > >> > IT manager called and wondered why Office was shipped with the system. > >> > Client > >> > A's IT manager uninstalled Office and shipped the plastic case which > >> > includes > >> > the Product Key back to us. > >> > > >> > Question: we have the plastic case and Product Key that we would like > >> > to > >> > ship to the correct client, Client B. How can we initiate resetting > >> > that > >> > Product Key to avoid licensing issues with microsoft? > >> > > >

Re: Multiple Activation Issue "JoAnn Paules" <jl_paules[ at ]hotNOSPAMmail.com> 6/14/2007 2:52:30 PM Start here: Call Support Customer Care: 1-800-936-3500 (U.S. and Canada Only) -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message news:2F3D774A-C2B3-4DF1-84E4-663790EF6942[ at ]microsoft.com... [Quoted Text] > yes, in the US > > "JoAnn Paules" wrote: > >> Are you located in the US? >> >> -- >> JoAnn Paules >> MVP Microsoft [Publisher] >> >> ~~~~~ >> How to ask a question >> http://support.microsoft.com/KB/555375 >> >> >> "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message >> news:65F286B5-4C53-4A62-8895-0408FF7E4528[ at ]microsoft.com... >> > Well, I can call Microsoft, but finding a phone number is difficult, >> > and >> > we >> > are a partner. Does anyone have a procedure on this? Thanks. >> > >> > "JoAnn Paules" wrote: >> > >> >> Someone will have to call Microsoft on this one - and it will probably >> >> be >> >> Client B. I assume you'd rather Client B not know about the snafu? >> >> >> >> -- >> >> >> >> JoAnn Paules >> >> Microsoft MVP - Publisher >> >> >> >> How to ask a question >> >> http://support.microsoft.com/kb/555375 >> >> >> >> >> >> >> >> "Toby Reeves" <TobyReeves[ at ]discussions.microsoft.com> wrote in message >> >> news:ACD6F922-C34E-4F93-AEEB-19AF3AE72BEF[ at ]microsoft.com... >> >> > Our technician accidentally shipped an OEM Office Small Business >> >> > 2007 >> >> > to >> >> > Client A , which should have gone to a different client, Client B. >> >> > >> >> > Client A's user, not knowing what they ordered, activated Office. >> >> > Client >> >> > A's >> >> > IT manager called and wondered why Office was shipped with the >> >> > system. >> >> > Client >> >> > A's IT manager uninstalled Office and shipped the plastic case which >> >> > includes >> >> > the Product Key back to us. >> >> > >> >> > Question: we have the plastic case and Product Key that we would >> >> > like >> >> > to >> >> > ship to the correct client, Client B. How can we initiate resetting >> >> > that >> >> > Product Key to avoid licensing issues with microsoft? >> >> >> >> >>