Office 2007 Pro - Purchased Product Key, Can't Convert Trial philthy903 6/28/2007 4:54:02 AM Hi All, I've been trialling Office 2007 Pro for the last week, and the decision to buy is a no-brainer - this product is superb. Installation of the trial (replacing Office XP) went flawlessly. I bought the product key online (again a no-brainer and so easy), but that's where the fun ended. I haven't been able to get anything other than the "product key is incorrect" message. I've pasted the key directly from the confirmation email, and I've also tried uninstalling and reinstalling the trial files. I've even downloaded them again, but no joy. Really hoping someone can help with this - my trial time is limited and I don't think I could bear a "downgrade" back to Office XP! TIA Phil.

Re: Office 2007 Pro - Purchased Product Key, Can't Convert Trial "JoAnn Paules" <jl_paules[ at ]hotNOSPAMmail.com> 6/28/2007 12:29:28 PM (Personal comment - I will never buy a license online. I've heard of too many problems doing so.) Contact Microsoft, assuming that's who you bought it from, and tell them. They can help you. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "philthy903" <philthy903[ at ]discussions.microsoft.com> wrote in message news:F620A73E-A244-4A97-B061-E3F75F4B9773[ at ]microsoft.com... [Quoted Text] > Hi All, > > I've been trialling Office 2007 Pro for the last week, and the decision to > buy is a no-brainer - this product is superb. Installation of the trial > (replacing Office XP) went flawlessly. > I bought the product key online (again a no-brainer and so easy), but > that's > where the fun ended. > I haven't been able to get anything other than the "product key is > incorrect" message. > I've pasted the key directly from the confirmation email, and I've also > tried uninstalling and reinstalling the trial files. I've even downloaded > them again, but no joy. > Really hoping someone can help with this - my trial time is limited and I > don't think I could bear a "downgrade" back to Office XP! > > TIA > Phil.

RE: Office 2007 Pro - Purchased Product Key, Can't Convert Trial philthy903 6/30/2007 2:38:00 AM Problem solved - Well, I took a chance today and threw a few extra dollars at a CD of the OEM Preinstallation Kit (OPK). (With 5 PC's in the house I'd need it eventually if I ever got the first install going - besides, it was probably cheaper than last night's call to the States). Not only did it work with the product key I'd bought online, it also handled the OEM Medialess Licence Kit I bought earlier by mistake - so Office 2007 is now on the notebook too :) The lesson out of all this? If you live in Australia and like the trial version, ditch it and spend $30 on the OPK before you go any further. It's much better on the blood pressure. A lot of this hassle would be avoided if the Activation Wizard was more helpful (something like "The Product Key you provided is for Version X, but you are trying to activate Version Y"). Thanks to all who contributed. Hope I can save someone else the grief I went through. Cheers Phil.