Our company uses an application (Time Matters) that does mail merges from
inside the application, where a specific directory is designated for the
merge documents to be used. However, the applications bases it off of macros
contained in a merge.dot file, also in this directory (mapped drive, shared
to all users).
Every user uses this app and every user has Word 2000 or Word 2003 installed
on their system. We did not update or change the normal.dot template located
in the default user directory on their machines (2K sp4, mostly XP sp2). We
also use a Templates directory on another mapped, public drive for specific
templates that do not merge.
On occasion, after a mail merge through the application, the user will save
the file and when they try to close Word, they will get a message similar to
(I forget the exact wording, but we've all seen it):
"Changes have been made to the file c:\documents and settings\application
data\templates\USERNAME\normal.dot, do you wish to save these changes?"
The user has the option to click "Yes" "No" or "Cancel" - I have them click
No, and then another message appears and I have them click Cancel on that so
it doesn't overwrite their normal.dot template with any specific user
settings.
It doesn't do this all the time, nor does it do it for every user, but I
can't pinpoint the exact circumstances. Many users find it annoying and I am
afraid of someone overwriting something they shouldn't. Any suggestions or
ideas on getting around this?
My thinking is that if the merge document uses the file "merge.dot" on the
shared drive, then it shouldn't affect normal.dot as normal is not being
loaded normally, the Time Matters app launches Word on command.
--
Thanks, Jeff
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