'HKEY_CLASSES_ROOT\.pip\' Gerry Hickman <gerry666uk[ at ]newsgroup.nospam> 5/7/2007 3:47:13 PM Hi, A number of people had reported the Windows Installer starting up each time they run Office Enterprise 2007 on Vista. I said in an earlier post that it was "normal" for the Installer to start up when starting Office as a new user. This was certainly the case on Office 2003, but it seems Office 2007 is different - the Office programs check the user profile and user registry and populate as necessary - the Installer does _not_ start up in Office 2007 for a new Vista user. On my own machine, I disabled UAC and Virtualization before installing anything, and all my software worked perfectly first time. In order to "break" it, I had to delete the HKEY_CLASSES_ROOT\.pip key, then I logged in as a normal user and this time I got the exact error where it says 'HKEY_CLASSES_ROOT\.pip\' The resource does not exist. However, on my system the Windows Installer re-created the key and after the first run of Office, the Installer screen never comes back. Note that although I was logged in as a user who does NOT have write permission to HKEY_CLASSES_ROOT, the Windows Installer was still able to create the key! It runs as 'Local System'. For the other users, there's two things I'd try 1) Deleting this key and then run Office and see if it comes back, 2) Check the registry permissions on it. If the key _is_ being created, it does not make much sense for the Installer to say the resource is "missing". -- Gerry Hickman (London UK)

Re: 'HKEY_CLASSES_ROOT\.pip\' "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> 5/10/2007 5:29:04 AM Hi Gerry, Are you running 32 bit or 64 bit on Vista? Do you have the verbose setup logs available for the chain of events you're seeing? =========== <<"Gerry Hickman" <gerry666uk[ at ]newsgroup.nospam> wrote in message news:ufth97LkHHA.4676[ at ]TK2MSFTNGP02.phx.gbl... Hi, A number of people had reported the Windows Installer starting up each time they run Office Enterprise 2007 on Vista. I said in an earlier post that it was "normal" for the Installer to start up when starting Office as a new user. This was certainly the case on Office 2003, but it seems Office 2007 is different - the Office programs check the user profile and user registry and populate as necessary - the Installer does _not_ start up in Office 2007 for a new Vista user. On my own machine, I disabled UAC and Virtualization before installing anything, and all my software worked perfectly first time. In order to "break" it, I had to delete the HKEY_CLASSES_ROOT\.pip key, then I logged in as a normal user and this time I got the exact error where it says 'HKEY_CLASSES_ROOT\.pip\' The resource does not exist. However, on my system the Windows Installer re-created the key and after the first run of Office, the Installer screen never comes back. Note that although I was logged in as a user who does NOT have write permission to HKEY_CLASSES_ROOT, the Windows Installer was still able to create the key! It runs as 'Local System'. For the other users, there's two things I'd try 1) Deleting this key and then run Office and see if it comes back, 2) Check the registry permissions on it. If the key _is_ being created, it does not make much sense for the Installer to say the resource is "missing". -- Gerry Hickman (London UK)<< -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*

Re: 'HKEY_CLASSES_ROOT\.pip\' kimwindsor[ at ]hotmail.com 5/10/2007 10:56:31 AM On 10 May, 15:29, "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> wrote: [Quoted Text] > Hi Gerry, > > Are you running 32 bit or 64 bit on Vista? > Do you have the verbose setup logs available for the chain of events you're seeing? > > =========== > <<"Gerry Hickman" <gerry66...[ at ]newsgroup.nospam> wrote in messagenews:ufth97LkHHA.4676[ at ]TK2MSFTNGP02.phx.gbl... > Hi, > > A number of people had reported the Windows Installer starting up each > time they run Office Enterprise 2007 on Vista. > > I said in an earlier post that it was "normal" for the Installer to > start up when starting Office as a new user. This was certainly the case > on Office 2003, but it seems Office 2007 is different - the Office > programs check the user profile and user registry and populate as > necessary - the Installer does _not_ start up in Office 2007 for a new > Vista user. > > On my own machine, I disabled UAC and Virtualization before installing > anything, and all my software worked perfectly first time. > > In order to "break" it, I had to delete the HKEY_CLASSES_ROOT\.pip key, > then I logged in as a normal user and this time I got the exact error > where it says 'HKEY_CLASSES_ROOT\.pip\' The resource does not exist. > > However, on my system the Windows Installer re-created the key and after > the first run of Office, the Installer screen never comes back. > > Note that although I was logged in as a user who does NOT have write > permission to HKEY_CLASSES_ROOT, the Windows Installer was still able to > create the key! It runs as 'Local System'. > > For the other users, there's two things I'd try 1) Deleting this key and > then run Office and see if it comes back, 2) Check the registry > permissions on it. If the key _is_ being created, it does not make much > sense for the Installer to say the resource is "missing". > > -- > Gerry Hickman (London UK)<< > -- > > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends* Gerry, I read with great interest about your experimenting with the HCR\.pip\ registry key... I am one of the users curently experiencing the installer message issues on Office 2007, however I'm fairly sure the issue has nothing to do with the UAC or Virtualisation (I am running Vista). Office 2007 had been running fine for a few weeks until I installed and removed Office XP (both ran fine while installed together). The messages began showing up after removing Office XP and I have been unable to find a solution. The event viewer is showing the "resource does not exist" regarding the .pip key so I attempted to delete the key (using regedit) but received an access denied error (due to permissions). I tried to alter the permissions (none indicated) without luck. I have had multiple attempts at reinstalling Office 2007 while ensuring that Office XP is not still present on the machine (Windows Installer Clean Up utility) and am still in the dark with this issue. I have also tried the "repair" option and run the office diagnostics with no effect at all. One user with the issue has done a complete reinstall of Vista with success, however I do not wish to go through this process... I am considering ditching 2007 and running with XP again but I wondered if you had any further suggestions that might lead to a resolution, I have installed every office and vista update available in the hope something might be reset but this has not yielded any results either. If you have any information or could direct me to someone who might it would be most appreciated... Regards

Re: 'HKEY_CLASSES_ROOT\.pip\' "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> 5/10/2007 12:11:26 PM Hi Kim, Is this a Vista 32 bit or 64 bit installation? The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a permissions issue. These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: 1- Reregister MSIEXEC (.exe) [MS Windows Installer] 2- Uninstall Microsoft Office 2007. 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip 4- Install Office 2007 again (but might want to restart the PC first). ============ >><kimwindsor[ at ]hotmail.com> wrote in message news:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... Gerry, I read with great interest about your experimenting with the HCR\.pip\ registry key... I am one of the users curently experiencing the installer message issues on Office 2007, however I'm fairly sure the issue has nothing to do with the UAC or Virtualisation (I am running Vista). Office 2007 had been running fine for a few weeks until I installed and removed Office XP (both ran fine while installed together). The messages began showing up after removing Office XP and I have been unable to find a solution. The event viewer is showing the "resource does not exist" regarding the .pip key so I attempted to delete the key (using regedit) but received an access denied error (due to permissions). I tried to alter the permissions (none indicated) without luck. I have had multiple attempts at reinstalling Office 2007 while ensuring that Office XP is not still present on the machine (Windows Installer Clean Up utility) and am still in the dark with this issue. I have also tried the "repair" option and run the office diagnostics with no effect at all. One user with the issue has done a complete reinstall of Vista with success, however I do not wish to go through this process... I am considering ditching 2007 and running with XP again but I wondered if you had any further suggestions that might lead to a resolution, I have installed every office and vista update available in the hope something might be reset but this has not yielded any results either. If you have any information or could direct me to someone who might it would be most appreciated... Regards >> -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*

Re: 'HKEY_CLASSES_ROOT\.pip\' kimwindsor[ at ]hotmail.com 5/10/2007 2:24:15 PM On 10 May, 22:11, "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> wrote: [Quoted Text] > Hi Kim, > > Is this a Vista 32 bit or 64 bit installation? > > The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ > wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a > permissions issue. > > These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: > > 1- Reregister MSIEXEC (.exe) [MS Windows Installer] > > 2- Uninstall Microsoft Office 2007. > > 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip > > 4- Install Office 2007 again (but might want to restart the PC first). > > ============ >><kimwind...[ at ]hotmail.com> wrote in messagenews:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... > > Gerry, > I read with great interest about your experimenting with the HCR\.pip\ > registry key... I am one of the users curently experiencing the > installer message issues on Office 2007, however I'm fairly sure the > issue has nothing to do with the UAC or Virtualisation (I am running > Vista). Office 2007 had been running fine for a few weeks until I > installed and removed Office XP (both ran fine while installed > together). The messages began showing up after removing Office XP and > I have been unable to find a solution. The event viewer is showing > the "resource does not exist" regarding the .pip key so I attempted to > delete the key (using regedit) but received an access denied error > (due to permissions). I tried to alter the permissions (none > indicated) without luck. I have had multiple attempts at reinstalling > Office 2007 while ensuring that Office XP is not still present on the > machine (Windows Installer Clean Up utility) and am still in the dark > with this issue. I have also tried the "repair" option and run the > office diagnostics with no effect at all. One user with the issue has > done a complete reinstall of Vista with success, however I do not wish > to go through this process... I am considering ditching 2007 and > running with XP again but I wondered if you had any further > suggestions that might lead to a resolution, I have installed every > office and vista update available in the hope something might be reset > but this has not yielded any results either. If you have any > information or could direct me to someone who might it would be most > appreciated... > Regards >> > -- > > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends* Bob, thanks for taking the time to provide some info. The Vista installation is 32-bit. I have just reached step 3 in your instruction set and cannot find the key you list (I have done a registry search)... is there a different key for 32-bit environment ?

Re: 'HKEY_CLASSES_ROOT\.pip\' kimwindsor[ at ]hotmail.com 5/10/2007 11:34:13 PM On 11 May, 00:24, kimwind...[ at ]hotmail.com wrote: [Quoted Text] > On 10 May, 22:11, "Bob Buckland ?:-\)" <75214.226(At Beautiful > > > > > > Downtown)compuserve.com> wrote: > > Hi Kim, > > > Is this a Vista 32 bit or 64 bit installation? > > > The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ > > wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a > > permissions issue. > > > These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: > > > 1- Reregister MSIEXEC (.exe) [MS Windows Installer] > > > 2- Uninstall Microsoft Office 2007. > > > 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip > > > 4- Install Office 2007 again (but might want to restart the PC first). > > > ============ >><kimwind...[ at ]hotmail.com> wrote in messagenews:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... > > > Gerry, > > I read with great interest about your experimenting with the HCR\.pip\ > > registry key... I am one of the users curently experiencing the > > installer message issues on Office 2007, however I'm fairly sure the > > issue has nothing to do with the UAC or Virtualisation (I am running > > Vista). Office 2007 had been running fine for a few weeks until I > > installed and removed Office XP (both ran fine while installed > > together). The messages began showing up after removing Office XP and > > I have been unable to find a solution. The event viewer is showing > > the "resource does not exist" regarding the .pip key so I attempted to > > delete the key (using regedit) but received an access denied error > > (due to permissions). I tried to alter the permissions (none > > indicated) without luck. I have had multiple attempts at reinstalling > > Office 2007 while ensuring that Office XP is not still present on the > > machine (Windows Installer Clean Up utility) and am still in the dark > > with this issue. I have also tried the "repair" option and run the > > office diagnostics with no effect at all. One user with the issue has > > done a complete reinstall of Vista with success, however I do not wish > > to go through this process... I am considering ditching 2007 and > > running with XP again but I wondered if you had any further > > suggestions that might lead to a resolution, I have installed every > > office and vista update available in the hope something might be reset > > but this has not yielded any results either. If you have any > > information or could direct me to someone who might it would be most > > appreciated... > > Regards >> > > -- > > > Bob Buckland ?:-) > > MS Office System Products MVP > > > *Courtesy is not expensive and can pay big dividends* > > Bob, thanks for taking the time to provide some info. The Vista > installation is 32-bit. I have just reached step 3 in your > instruction set and cannot find the key you list (I have done a > registry search)... is there a different key for 32-bit environment ?- Hide quoted text - > > - Show quoted text - I tried a combination of your suggestions with a manual removal of Office 2007 and reinstall... no luck, butits interesting as somethings were different about this install, previous installs have kept the same colour scheme (indicating Office keeps personal settings on the machine) but this latest one didn't (reverted back to original). I asking the obvious, but is there a chance that there is retained data somewhere that is causing this trouble ? Is there any other way to completely remove any trace of Office from the machine (I don't have a system restore point prior to the Office XP install). I enjoyed the cryptic message when looking at the permissions on the .pip key - "You do not have permissions to view the current permission settings for .pip, but you can make permission changes" ... hmmmm. Well at least there's still a little humour in the issue ;-)

Re: 'HKEY_CLASSES_ROOT\.pip\' kimwindsor[ at ]hotmail.com 5/11/2007 1:42:37 AM On 11 May, 09:34, kimwind...[ at ]hotmail.com wrote: [Quoted Text] > On 11 May, 00:24, kimwind...[ at ]hotmail.com wrote: > > > > > > > On 10 May, 22:11, "Bob Buckland ?:-\)" <75214.226(At Beautiful > > > Downtown)compuserve.com> wrote: > > > Hi Kim, > > > > Is this a Vista 32 bit or 64 bit installation? > > > > The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ > > > wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a > > > permissions issue. > > > > These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: > > > > 1- Reregister MSIEXEC (.exe) [MS Windows Installer] > > > > 2- Uninstall Microsoft Office 2007. > > > > 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip > > > > 4- Install Office 2007 again (but might want to restart the PC first). > > > > ============ >><kimwind...[ at ]hotmail.com> wrote in messagenews:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... > > > > Gerry, > > > I read with great interest about your experimenting with the HCR\.pip\ > > > registry key... I am one of the users curently experiencing the > > > installer message issues on Office 2007, however I'm fairly sure the > > > issue has nothing to do with the UAC or Virtualisation (I am running > > > Vista). Office 2007 had been running fine for a few weeks until I > > > installed and removed Office XP (both ran fine while installed > > > together). The messages began showing up after removing Office XP and > > > I have been unable to find a solution. The event viewer is showing > > > the "resource does not exist" regarding the .pip key so I attempted to > > > delete the key (using regedit) but received an access denied error > > > (due to permissions). I tried to alter the permissions (none > > > indicated) without luck. I have had multiple attempts at reinstalling > > > Office 2007 while ensuring that Office XP is not still present on the > > > machine (Windows Installer Clean Up utility) and am still in the dark > > > with this issue. I have also tried the "repair" option and run the > > > office diagnostics with no effect at all. One user with the issue has > > > done a complete reinstall of Vista with success, however I do not wish > > > to go through this process... I am considering ditching 2007 and > > > running with XP again but I wondered if you had any further > > > suggestions that might lead to a resolution, I have installed every > > > office and vista update available in the hope something might be reset > > > but this has not yielded any results either. If you have any > > > information or could direct me to someone who might it would be most > > > appreciated... > > > Regards >> > > > -- > > > > Bob Buckland ?:-) > > > MS Office System Products MVP > > > > *Courtesy is not expensive and can pay big dividends* > > > Bob, thanks for taking the time to provide some info. The Vista > > installation is 32-bit. I have just reached step 3 in your > > instruction set and cannot find the key you list (I have done a > > registry search)... is there a different key for 32-bit environment ?- Hide quoted text - > > > - Show quoted text - > > I tried a combination of your suggestions with a manual removal of > Office 2007 and reinstall... no luck, butits interesting as > somethings were different about this install, previous installs have > kept the same colour scheme (indicating Office keeps personal settings > on the machine) but this latest one didn't (reverted back to > original). I asking the obvious, but is there a chance that there is > retained data somewhere that is causing this trouble ? Is there any > other way to completely remove any trace of Office from the machine (I > don't have a system restore point prior to the Office XP install). I > enjoyed the cryptic message when looking at the permissions on > the .pip key - "You do not have permissions to view the current > permission settings for .pip, but you can make permission changes" ... > hmmmm. Well at least there's still a little humour in the issue ;-)- Hide quoted text - > > - Show quoted text - Well it just keeps getting better... I'm saving money on haircuts I assure you ! My installation of OXP is now doing the same thing with O2007 unistalled ! I cannot use either Office Suite without this issue.

Re: 'HKEY_CLASSES_ROOT\.pip\' kimwindsor[ at ]hotmail.com 5/18/2007 9:13:15 AM On 11 May, 11:42, kimwind...[ at ]hotmail.com wrote: [Quoted Text] > On 11 May, 09:34, kimwind...[ at ]hotmail.com wrote: > > > > > > > On 11 May, 00:24, kimwind...[ at ]hotmail.com wrote: > > > > On 10 May, 22:11, "Bob Buckland ?:-\)" <75214.226(At Beautiful > > > > Downtown)compuserve.com> wrote: > > > > Hi Kim, > > > > > Is this a Vista 32 bit or 64 bit installation? > > > > > The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ > > > > wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a > > > > permissions issue. > > > > > These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: > > > > > 1- Reregister MSIEXEC (.exe) [MS Windows Installer] > > > > > 2- Uninstall Microsoft Office 2007. > > > > > 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip > > > > > 4- Install Office 2007 again (but might want to restart the PC first). > > > > > ============ >><kimwind...[ at ]hotmail.com> wrote in messagenews:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... > > > > > Gerry, > > > > I read with great interest about your experimenting with the HCR\.pip\ > > > > registry key... I am one of the users curently experiencing the > > > > installer message issues on Office 2007, however I'm fairly sure the > > > > issue has nothing to do with the UAC or Virtualisation (I am running > > > > Vista). Office 2007 had been running fine for a few weeks until I > > > > installed and removed Office XP (both ran fine while installed > > > > together). The messages began showing up after removing Office XP and > > > > I have been unable to find a solution. The event viewer is showing > > > > the "resource does not exist" regarding the .pip key so I attempted to > > > > delete the key (using regedit) but received an access denied error > > > > (due to permissions). I tried to alter the permissions (none > > > > indicated) without luck. I have had multiple attempts at reinstalling > > > > Office 2007 while ensuring that Office XP is not still present on the > > > > machine (Windows Installer Clean Up utility) and am still in the dark > > > > with this issue. I have also tried the "repair" option and run the > > > > office diagnostics with no effect at all. One user with the issue has > > > > done a complete reinstall of Vista with success, however I do not wish > > > > to go through this process... I am considering ditching 2007 and > > > > running with XP again but I wondered if you had any further > > > > suggestions that might lead to a resolution, I have installed every > > > > office and vista update available in the hope something might be reset > > > > but this has not yielded any results either. If you have any > > > > information or could direct me to someone who might it would be most > > > > appreciated... > > > > Regards >> > > > > -- > > > > > Bob Buckland ?:-) > > > > MS Office System Products MVP > > > > > *Courtesy is not expensive and can pay big dividends* > > > > Bob, thanks for taking the time to provide some info. The Vista > > > installation is 32-bit. I have just reached step 3 in your > > > instruction set and cannot find the key you list (I have done a > > > registry search)... is there a different key for 32-bit environment ?- Hide quoted text - > > > > - Show quoted text - > > > I tried a combination of your suggestions with a manual removal of > > Office 2007 and reinstall... no luck, butits interesting as > > somethings were different about this install, previous installs have > > kept the same colour scheme (indicating Office keeps personal settings > > on the machine) but this latest one didn't (reverted back to > > original). I asking the obvious, but is there a chance that there is > > retained data somewhere that is causing this trouble ? Is there any > > other way to completely remove any trace of Office from the machine (I > > don't have a system restore point prior to the Office XP install). I > > enjoyed the cryptic message when looking at the permissions on > > the .pip key - "You do not have permissions to view the current > > permission settings for .pip, but you can make permission changes" ... > > hmmmm. Well at least there's still a little humour in the issue ;-)- Hide quoted text - > > > - Show quoted text - > > Well it just keeps getting better... I'm saving money on haircuts I > assure you ! My installation of OXP is now doing the same thing with > O2007 unistalled ! I cannot use either Office Suite without this > issue.- Hide quoted text - > > - Show quoted text - Well a serious amount of hard work and peserverance has paid off... <insert ear-to-ear grin here>!!! I have resolved the issue on my computer and am confident the following steps should do the same for others experiencing this problem. After quite a bit of messing around I was fairly sure that it the problem was due to a permissions issue in Vista. Checking the Event Viewer numerous times and seeing the references to registry keys that couldn't be accessed helped confirm this. Trying to alter the permissions on some of these keys I also noticed that nearly every Office relevant key would give an "access is denied" when attempting to open them. None of these keys had any permissions granted to them which struck me as strange. I attempted to replace all permissions in the HKCR folder but found regedit would either crash or return a failed message and the permissions would not be changed. I was now determined to have the access that I deserved as an administrator on my own computer !! SubInACL utility gave me the power I needed, and all permissions were changed and the configuration messages disappeared. It was probably overkill in assigning permissions to every key in the registry but I was unsure of what keys Office needed to access so I thought it best to alter them all (this may be a security concern to some so it might be worth coming up with a list of keys needed). To answer the question why it was necessary to gain back permission of these keys in the first place is beyond me, I'm not a programmer or developer but I hope someone who is can shed some light on the issue. Whether the problem lies with Vista or Office I don't know either. But anyway, onto the steps that are oh so important... use them at your own risk - I can't guarantee they'll work and you could possible do damage: - download and install SubInACL (download from http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en ) - open notepad and paste in the following text cd /d "%programfiles%\Windows Resource Kits\Tools" subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f / grant=system=f subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f / grant=system=f subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f / grant=system=f subinacl /subdirectories %SystemDrive% /grant=administrators=f / grant=system=f subinacl /subdirectories %windir%\*.* /grant=administrators=f / grant=system=f - save in notepad as fix_office_permissions.cmd - double click the newly created file and allow to run (took about 5-10 mins on my system) To the best of my knowledge these are the only steps on the internet that deal specifically with this problem so I would love to know if they work for others... Cheers and best of luck all !!!

Re: 'HKEY_CLASSES_ROOT\.pip\' Gerry Hickman <gerry666uk[ at ]newsgroup.nospam> 5/24/2007 10:05:28 PM Hi, This makes sense to me. As I said in my original post "Check the permissions on the key". I'll bet this is a design flaw either in Vista or Office 2007 Setup. kimwindsor[ at ]hotmail.com wrote: [Quoted Text] > On 11 May, 11:42, kimwind...[ at ]hotmail.com wrote: >> On 11 May, 09:34, kimwind...[ at ]hotmail.com wrote: >> >> >> >> >> >>> On 11 May, 00:24, kimwind...[ at ]hotmail.com wrote: >>>> On 10 May, 22:11, "Bob Buckland ?:-\)" <75214.226(At Beautiful >>>> Downtown)compuserve.com> wrote: >>>>> Hi Kim, >>>>> Is this a Vista 32 bit or 64 bit installation? >>>>> The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\ >>>>> wouldn't necessarily be used by (32bit) Office in a Windows 64-bit environment, even if it's there and could create a >>>>> permissions issue. >>>>> These steps may be helpful to you in resolving this (have one prior instance that was resolved through these steps). Let us know: >>>>> 1- Reregister MSIEXEC (.exe) [MS Windows Installer] >>>>> 2- Uninstall Microsoft Office 2007. >>>>> 3- In the registry take ownership and backup/export then delete the following HKCR) key HKEY_CLASSES_ROOT\WOW6432Node\.pip >>>>> 4- Install Office 2007 again (but might want to restart the PC first). >>>>> ============ >><kimwind...[ at ]hotmail.com> wrote in messagenews:1178794591.533999.220590[ at ]u30g2000hsc.googlegroups.com... >>>>> Gerry, >>>>> I read with great interest about your experimenting with the HCR\.pip\ >>>>> registry key... I am one of the users curently experiencing the >>>>> installer message issues on Office 2007, however I'm fairly sure the >>>>> issue has nothing to do with the UAC or Virtualisation (I am running >>>>> Vista). Office 2007 had been running fine for a few weeks until I >>>>> installed and removed Office XP (both ran fine while installed >>>>> together). The messages began showing up after removing Office XP and >>>>> I have been unable to find a solution. The event viewer is showing >>>>> the "resource does not exist" regarding the .pip key so I attempted to >>>>> delete the key (using regedit) but received an access denied error >>>>> (due to permissions). I tried to alter the permissions (none >>>>> indicated) without luck. I have had multiple attempts at reinstalling >>>>> Office 2007 while ensuring that Office XP is not still present on the >>>>> machine (Windows Installer Clean Up utility) and am still in the dark >>>>> with this issue. I have also tried the "repair" option and run the >>>>> office diagnostics with no effect at all. One user with the issue has >>>>> done a complete reinstall of Vista with success, however I do not wish >>>>> to go through this process... I am considering ditching 2007 and >>>>> running with XP again but I wondered if you had any further >>>>> suggestions that might lead to a resolution, I have installed every >>>>> office and vista update available in the hope something might be reset >>>>> but this has not yielded any results either. If you have any >>>>> information or could direct me to someone who might it would be most >>>>> appreciated... >>>>> Regards >> >>>>> -- >>>>> Bob Buckland ?:-) >>>>> MS Office System Products MVP >>>>> *Courtesy is not expensive and can pay big dividends* >>>> Bob, thanks for taking the time to provide some info. The Vista >>>> installation is 32-bit. I have just reached step 3 in your >>>> instruction set and cannot find the key you list (I have done a >>>> registry search)... is there a different key for 32-bit environment ?- Hide quoted text - >>>> - Show quoted text - >>> I tried a combination of your suggestions with a manual removal of >>> Office 2007 and reinstall... no luck, butits interesting as >>> somethings were different about this install, previous installs have >>> kept the same colour scheme (indicating Office keeps personal settings >>> on the machine) but this latest one didn't (reverted back to >>> original). I asking the obvious, but is there a chance that there is >>> retained data somewhere that is causing this trouble ? Is there any >>> other way to completely remove any trace of Office from the machine (I >>> don't have a system restore point prior to the Office XP install). I >>> enjoyed the cryptic message when looking at the permissions on >>> the .pip key - "You do not have permissions to view the current >>> permission settings for .pip, but you can make permission changes" ... >>> hmmmm. Well at least there's still a little humour in the issue ;-)- Hide quoted text - >>> - Show quoted text - >> Well it just keeps getting better... I'm saving money on haircuts I >> assure you ! My installation of OXP is now doing the same thing with >> O2007 unistalled ! I cannot use either Office Suite without this >> issue.- Hide quoted text - >> >> - Show quoted text - > > Well a serious amount of hard work and peserverance has paid off... > <insert ear-to-ear grin here>!!! I have resolved the issue on my > computer and am confident the following steps should do the same for > others experiencing this problem. After quite a bit of messing around > I was fairly sure that it the problem was due to a permissions issue > in Vista. Checking the Event Viewer numerous times and seeing the > references to registry keys that couldn't be accessed helped confirm > this. Trying to alter the permissions on some of these keys I also > noticed that nearly every Office relevant key would give an "access is > denied" when attempting to open them. None of these keys had any > permissions granted to them which struck me as strange. I attempted > to replace all permissions in the HKCR folder but found regedit would > either crash or return a failed message and the permissions would not > be changed. I was now determined to have the access that I deserved > as an administrator on my own computer !! SubInACL utility gave me > the power I needed, and all permissions were changed and the > configuration messages disappeared. It was probably overkill in > assigning permissions to every key in the registry but I was unsure of > what keys Office needed to access so I thought it best to alter them > all (this may be a security concern to some so it might be worth > coming up with a list of keys needed). To answer the question why it > was necessary to gain back permission of these keys in the first place > is beyond me, I'm not a programmer or developer but I hope someone who > is can shed some light on the issue. Whether the problem lies with > Vista or Office I don't know either. But anyway, onto the steps that > are oh so important... use them at your own risk - I can't guarantee > they'll work and you could possible do damage: > > - download and install SubInACL (download from > http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en > ) > - open notepad and paste in the following text > > cd /d "%programfiles%\Windows Resource Kits\Tools" > subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f / > grant=system=f > subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f / > grant=system=f > subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f / > grant=system=f > subinacl /subdirectories %SystemDrive% /grant=administrators=f / > grant=system=f > subinacl /subdirectories %windir%\*.* /grant=administrators=f / > grant=system=f > > - save in notepad as fix_office_permissions.cmd > - double click the newly created file and allow to run (took about > 5-10 mins on my system) > > To the best of my knowledge these are the only steps on the internet > that deal specifically with this problem so I would love to know if > they work for others... > Cheers and best of luck all !!! > -- Gerry Hickman (London UK)