> Why yes, there was a previous version that I thought had been removed by
> the installation of Office 2003. Removal of the previous version allowed
> me to activate and get updates.
>
> Thanks for your insightful answer.
>
> Paul Chamberlain
>
> "JoAnn Paules" <jl_paules[ at ]hotmail.com> wrote in message
> news:5EAF892F-8AFD-4CA7-9106-82AE15C21487[ at ]microsoft.com...
>> Was there a previous version preinstalled on the new computer? Did you
>> remove that first?
>>
>> --
>>
>> JoAnn Paules
>> Microsoft MVP - Publisher
>>
>> How to ask a question
>>
http://support.microsoft.com/kb/555375>>
>>
>>
>> "Paul Chamberlain" <p.chamberlain[ at ]sbcglobal.net> wrote in message
>> news:pXq_h.6844$2v1.6465[ at ]newssvr14.news.prodigy.net...
>>>I installed Office 2003 Basic upgrade (over Office 97) several years ago.
>>>I bought Office 2003 at retail - it is not an OEM or trial version. I am
>>>taking the computer out of service and want to use Office 2003 on my new
>>>computer. I installed it and the programs work fine but I can't get
>>>updates because I fail the validation due to not being activated. When I
>>>try to start the activation wizard I am advised that the product is
>>>already activated and I don't get to see anymore information, such as a
>>>telephone number.
>>>
>>> So, I removed the Office 2003 from the old computer while connected to
>>> the Internet. I still can't get to the activation wizard on the new
>>> computer.
>>>
>>> I have seen discussions suggesting removing OPA11.dat so I did that and
>>> still my product tells me that it is already activated but online
>>> updates still fail validation due to not being activated.
>>>
>>> Is there any prospect of activating my product on my new computer?
>>>
>>> Thanks very much for any information in this matter.
>>>
>>> Paul Chamberlain
>>>
>>
>
>