Email Merge not working - Word/Outlook 2003 Mr B 5/3/2007 9:39:01 PM My wife is trying to send an email merge through Word. She has an Excel file with 3 names in it and email addresses. When she goes through the Email Merge Wizard steps, at the end she clicks the Go button but nothing happens. I do the same thing on my PC at work and also nothing appears to happen but then I get the messages showing up in Outlook in Sent and the emails do go through. On her PC there's nothing in Sent, no Error messages, etc so I don't know what it's doing. Anyone seen this before and have any idea what might be wrong? Or is there any way to view a log or something to see what might be going on (or not going on)? There's no status bar as it's sending, no confirmation that it worked or didn't, no anything to know what might be wrong. Everything else within Outlook works fine. It is the default email app on the computer, I'm dumbfounded as to what might be broken. Thanks.

Re: Email Merge not working - Word/Outlook 2003 "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 5/4/2007 6:55:30 AM Other people have reported this, but so far, no-one seems to have found the cause. [Quoted Text] > My wife is trying to send an email merge through Word. She has an Excel > file > with 3 names in it and email addresses. When she goes through the Email > Merge Wizard steps, at the end she clicks the Go button but nothing > happens. Is she using selecting the HTML option in Word? If she changes to the "Plain text" option or "Attachment" option, does the merge work? (She will face some additional popup dialog boxes generated by Outlook that she can get rid of by downloading the free utility at http://www.contextmagic.com/express-clickyes/ ) Other than that, can we assume that this is on a standalone PC that is connected directly to an Internet mail provider (POP3/SMTP)? Previously, I've had the impression that most of the people with this problem are connected to an MS Exchange server. There are a few other things I have suggested people try in the past but since none of them ever seems to have fixed the problem I'll only post them here if it seems worth it. One question though: is there more than one Outlook profile on the PC she is using (e.g. perhaps her profile and your profile?) Peter Jamieson "Mr B" <MrB[ at ]discussions.microsoft.com> wrote in message news:92AB432E-7BC0-4646-A8B7-209D2D7FE2C4[ at ]microsoft.com... > My wife is trying to send an email merge through Word. She has an Excel > file > with 3 names in it and email addresses. When she goes through the Email > Merge Wizard steps, at the end she clicks the Go button but nothing > happens. > > I do the same thing on my PC at work and also nothing appears to happen > but > then I get the messages showing up in Outlook in Sent and the emails do go > through. On her PC there's nothing in Sent, no Error messages, etc so I > don't > know what it's doing. > > Anyone seen this before and have any idea what might be wrong? Or is there > any way to view a log or something to see what might be going on (or not > going on)? There's no status bar as it's sending, no confirmation that it > worked or didn't, no anything to know what might be wrong. > > Everything else within Outlook works fine. It is the default email app on > the computer, I'm dumbfounded as to what might be broken. > > Thanks.

Re: Email Merge not working - Word/Outlook 2003 Mr B 5/4/2007 12:24:03 PM Well, just for the hell of it I did a Detect and Repair in Outlook and now it's working. No idea what was wrong but oh well. It'd sure be nice if there was some sort of log or status message or something when doing a email merge. Did that get added in 2007 by any chance or is that just as invisible?

Re: Email Merge not working - Word/Outlook 2003 "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 5/4/2007 4:47:59 PM [Quoted Text] > Well, just for the hell of it I did a Detect and Repair in Outlook and now > it's working. No idea what was wrong but oh well. Thanks for letting me know. That's interesting because that definitely didn't work for some others with this problem. > It'd sure be nice if there was some sort of log or status message or > something when doing a email merge. I agree. > Did that get added in 2007 by any chance > or is that just as invisible? Not as far as I know. You can enable Outlook Tools|Options|Other|Advanced Options|Enable logging (troubleshooting) but as far as I can tell, Word does not use the Outlook object model to send these messages (it uses MAPI, which has a close relationship with MAPI but isn't quite the same thing) and if they don't reach Outlook, Outlook logging probably won't help. Peter Jamieson "Mr B" <MrB[ at ]discussions.microsoft.com> wrote in message news:BE5C06DC-C8B0-4B77-848B-923110BAC6BE[ at ]microsoft.com... > Well, just for the hell of it I did a Detect and Repair in Outlook and now > it's working. No idea what was wrong but oh well. > > It'd sure be nice if there was some sort of log or status message or > something when doing a email merge. Did that get added in 2007 by any > chance > or is that just as invisible?

Re: Email Merge not working - Word/Outlook 2003 Heather 5/23/2007 3:13:01 PM I thought I would add my own experience to the forum in the hope that it helps others. I have used email merging many times before with no problems. Then today I experienced exactly the same problem that Mr B describes. To rectify the problem, I also performed a Detect and Repair through Add or Remove Programs. When the Detect and Repair was running a message popped up asking me whether the user name and password of a new email account I had added today was correct (its a standard message that sometimes occurs in Outlook). When accepting the user name and password, Detect and Repair continued ad finished its cycle. The problem was no longer and can send merged email again! Perhaps afterall it had something to do with the fact that I had added a new email account today which had caused the blip. Hope this helps others. Heather "Peter Jamieson" wrote: [Quoted Text] > > Well, just for the hell of it I did a Detect and Repair in Outlook and now > > it's working. No idea what was wrong but oh well. > > Thanks for letting me know. > > That's interesting because that definitely didn't work for some others with > this problem. > > > It'd sure be nice if there was some sort of log or status message or > > something when doing a email merge. > > I agree. > > > Did that get added in 2007 by any chance > > or is that just as invisible? > > Not as far as I know. You can enable Outlook Tools|Options|Other|Advanced > Options|Enable logging (troubleshooting) > > but as far as I can tell, Word does not use the Outlook object model to send > these messages (it uses MAPI, which has a close relationship with MAPI but > isn't quite the same thing) and if they don't reach Outlook, Outlook logging > probably won't help. > > Peter Jamieson > > "Mr B" <MrB[ at ]discussions.microsoft.com> wrote in message > news:BE5C06DC-C8B0-4B77-848B-923110BAC6BE[ at ]microsoft.com... > > Well, just for the hell of it I did a Detect and Repair in Outlook and now > > it's working. No idea what was wrong but oh well. > > > > It'd sure be nice if there was some sort of log or status message or > > something when doing a email merge. Did that get added in 2007 by any > > chance > > or is that just as invisible? > > >