Tracking using a Mail Merge jlaveck 2/6/2007 10:20:02 PM I am trying out the BCM and did a campaign with a mail merge. Letters all printed and there are history comments on the business contact. However, when I click on tracking, there is nothing but the contact names. I don't see any of the deliver status. Now, I did not create accounts first... I just created business contacts. Is that my problem? Because now I want to run a campaign on the ones that weren't included originally and they're all showing up.

RE: Tracking using a Mail Merge Clinton Ford [MSFT] 2/6/2007 11:01:01 PM The "Delivery Status" field is only populated when you select "Outlook" or "E-mail Marketing Service" as the Marketing Campaign's "Delivery Method" . If you've sent a campaign using E-mail Marketing Service, the delivery status field can be refreshed so you can track which mail messages have been delivered. The Marketing Campaign form will also show statistics such as: - The number of e-mail messages that were not sent. - The number of messages that were bounced (not delivered). - The number of recipients who unsubscribed. - The number of recipients who clicked and followed any links in your message. - The number of replies. To learn more about the E-mail Marketing Service, visit: http://office.microsoft.com/en-us/outlook/HP011616031033.aspx To sign up for the E-mail Marketing Service, visit: http://ulogin.bcentral.com/ems/welcome.aspx -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "jlaveck" wrote: [Quoted Text] > I am trying out the BCM and did a campaign with a mail merge. Letters all > printed and there are history comments on the business contact. However, > when I click on tracking, there is nothing but the contact names. I don't > see any of the deliver status. > > Now, I did not create accounts first... I just created business contacts. > Is that my problem? Because now I want to run a campaign on the ones that > weren't included originally and they're all showing up.

RE: Tracking using a Mail Merge jlaveck 2/6/2007 11:11:00 PM Thanks, that makes sense. Now I need to figure out how to filter the prior ones out of the next one. "Clinton Ford [MSFT]" wrote: [Quoted Text] > The "Delivery Status" field is only populated when you select "Outlook" or > "E-mail Marketing Service" as the Marketing Campaign's "Delivery Method" . > If you've sent a campaign using E-mail Marketing Service, the delivery status > field can be refreshed so you can track which mail messages have been > delivered. > > The Marketing Campaign form will also show statistics such as: > - The number of e-mail messages that were not sent. > - The number of messages that were bounced (not delivered). > - The number of recipients who unsubscribed. > - The number of recipients who clicked and followed any links in your > message. > - The number of replies. > > To learn more about the E-mail Marketing Service, visit: > http://office.microsoft.com/en-us/outlook/HP011616031033.aspx > > To sign up for the E-mail Marketing Service, visit: > http://ulogin.bcentral.com/ems/welcome.aspx > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > > > "jlaveck" wrote: > > > I am trying out the BCM and did a campaign with a mail merge. Letters all > > printed and there are history comments on the business contact. However, > > when I click on tracking, there is nothing but the contact names. I don't > > see any of the deliver status. > > > > Now, I did not create accounts first... I just created business contacts. > > Is that my problem? Because now I want to run a campaign on the ones that > > weren't included originally and they're all showing up.

Re: Tracking using a Mail Merge "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/7/2007 10:46:47 PM You can select recipients from an existing campaign, but it sounds like you want to select all Business Contacts NOT included in an particular marketing campaign. Is that correct? The best option is to use the "Review and Filter" button on the Marketing Campaign form to uncheck selected recipients from the "Review Results" tab. -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "jlaveck" <jlaveck[ at ]discussions.microsoft.com> wrote in message news:0E4269A4-2B24-4B0F-9F35-4EA79C922D54[ at ]microsoft.com... [Quoted Text] > Thanks, that makes sense. Now I need to figure out how to filter the > prior > ones out of the next one. > > "Clinton Ford [MSFT]" wrote: > >> The "Delivery Status" field is only populated when you select "Outlook" >> or >> "E-mail Marketing Service" as the Marketing Campaign's "Delivery Method" >> . >> If you've sent a campaign using E-mail Marketing Service, the delivery >> status >> field can be refreshed so you can track which mail messages have been >> delivered. >> >> The Marketing Campaign form will also show statistics such as: >> - The number of e-mail messages that were not sent. >> - The number of messages that were bounced (not delivered). >> - The number of recipients who unsubscribed. >> - The number of recipients who clicked and followed any links in your >> message. >> - The number of replies. >> >> To learn more about the E-mail Marketing Service, visit: >> http://office.microsoft.com/en-us/outlook/HP011616031033.aspx >> >> To sign up for the E-mail Marketing Service, visit: >> http://ulogin.bcentral.com/ems/welcome.aspx >> -- >> Visit team blog at http://blogs.msdn.com/bcm >> This posting is provided "AS IS" with no warranties, and confers no >> rights >> >> >> "jlaveck" wrote: >> >> > I am trying out the BCM and did a campaign with a mail merge. Letters >> > all >> > printed and there are history comments on the business contact. >> > However, >> > when I click on tracking, there is nothing but the contact names. I >> > don't >> > see any of the deliver status. >> > >> > Now, I did not create accounts first... I just created business >> > contacts. >> > Is that my problem? Because now I want to run a campaign on the ones >> > that >> > weren't included originally and they're all showing up.

Re: Tracking using a Mail Merge jlaveck 2/8/2007 3:44:01 AM Right, I want to exclude prior contacts from the next mailing. At this point, since I'm entering the contact information, I can filter on dates. It looks like I can also customize a field and filter on that, so I think I have it under control (as if that were remotely possible). Thanks for your help. "Clinton Ford [MSFT]" wrote: [Quoted Text] > You can select recipients from an existing campaign, but it sounds like you > want to select all Business Contacts NOT included in an particular marketing > campaign. Is that correct? > > The best option is to use the "Review and Filter" button on the Marketing > Campaign form to uncheck selected recipients from the "Review Results" tab. > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > "jlaveck" <jlaveck[ at ]discussions.microsoft.com> wrote in message > news:0E4269A4-2B24-4B0F-9F35-4EA79C922D54[ at ]microsoft.com... > > Thanks, that makes sense. Now I need to figure out how to filter the > > prior > > ones out of the next one. > > > > "Clinton Ford [MSFT]" wrote: > > > >> The "Delivery Status" field is only populated when you select "Outlook" > >> or > >> "E-mail Marketing Service" as the Marketing Campaign's "Delivery Method" > >> . > >> If you've sent a campaign using E-mail Marketing Service, the delivery > >> status > >> field can be refreshed so you can track which mail messages have been > >> delivered. > >> > >> The Marketing Campaign form will also show statistics such as: > >> - The number of e-mail messages that were not sent. > >> - The number of messages that were bounced (not delivered). > >> - The number of recipients who unsubscribed. > >> - The number of recipients who clicked and followed any links in your > >> message. > >> - The number of replies. > >> > >> To learn more about the E-mail Marketing Service, visit: > >> http://office.microsoft.com/en-us/outlook/HP011616031033.aspx > >> > >> To sign up for the E-mail Marketing Service, visit: > >> http://ulogin.bcentral.com/ems/welcome.aspx > >> -- > >> Visit team blog at http://blogs.msdn.com/bcm > >> This posting is provided "AS IS" with no warranties, and confers no > >> rights > >> > >> > >> "jlaveck" wrote: > >> > >> > I am trying out the BCM and did a campaign with a mail merge. Letters > >> > all > >> > printed and there are history comments on the business contact. > >> > However, > >> > when I click on tracking, there is nothing but the contact names. I > >> > don't > >> > see any of the deliver status. > >> > > >> > Now, I did not create accounts first... I just created business > >> > contacts. > >> > Is that my problem? Because now I want to run a campaign on the ones > >> > that > >> > weren't included originally and they're all showing up. > > >

Re: Tracking using a Mail Merge "bryan andrews" <bandrews[ at ]trendcore.com> 2/27/2007 3:50:28 AM Why would this NOT work for this type of send? What are your suggestions for workarounds? Is this going to be updated to work properly in the future (track sent status)? This is critical for this type of thing... "jlaveck" <jlaveck[ at ]discussions.microsoft.com> wrote in message news:61A815BC-004F-4D66-BF3E-5F254C8D1ABC[ at ]microsoft.com... [Quoted Text] > Right, I want to exclude prior contacts from the next mailing. > > At this point, since I'm entering the contact information, I can filter on > dates. It looks like I can also customize a field and filter on that, so > I > think I have it under control (as if that were remotely possible). Thanks > for your help. > > "Clinton Ford [MSFT]" wrote: > >> You can select recipients from an existing campaign, but it sounds like >> you >> want to select all Business Contacts NOT included in an particular >> marketing >> campaign. Is that correct? >> >> The best option is to use the "Review and Filter" button on the Marketing >> Campaign form to uncheck selected recipients from the "Review Results" >> tab. >> -- >> Visit team blog at http://blogs.msdn.com/bcm >> This posting is provided "AS IS" with no warranties, and confers no >> rights >> "jlaveck" <jlaveck[ at ]discussions.microsoft.com> wrote in message >> news:0E4269A4-2B24-4B0F-9F35-4EA79C922D54[ at ]microsoft.com... >> > Thanks, that makes sense. Now I need to figure out how to filter the >> > prior >> > ones out of the next one. >> > >> > "Clinton Ford [MSFT]" wrote: >> > >> >> The "Delivery Status" field is only populated when you select >> >> "Outlook" >> >> or >> >> "E-mail Marketing Service" as the Marketing Campaign's "Delivery >> >> Method" >> >> . >> >> If you've sent a campaign using E-mail Marketing Service, the delivery >> >> status >> >> field can be refreshed so you can track which mail messages have been >> >> delivered. >> >> >> >> The Marketing Campaign form will also show statistics such as: >> >> - The number of e-mail messages that were not sent. >> >> - The number of messages that were bounced (not delivered). >> >> - The number of recipients who unsubscribed. >> >> - The number of recipients who clicked and followed any links in your >> >> message. >> >> - The number of replies. >> >> >> >> To learn more about the E-mail Marketing Service, visit: >> >> http://office.microsoft.com/en-us/outlook/HP011616031033.aspx >> >> >> >> To sign up for the E-mail Marketing Service, visit: >> >> http://ulogin.bcentral.com/ems/welcome.aspx >> >> -- >> >> Visit team blog at http://blogs.msdn.com/bcm >> >> This posting is provided "AS IS" with no warranties, and confers no >> >> rights >> >> >> >> >> >> "jlaveck" wrote: >> >> >> >> > I am trying out the BCM and did a campaign with a mail merge. >> >> > Letters >> >> > all >> >> > printed and there are history comments on the business contact. >> >> > However, >> >> > when I click on tracking, there is nothing but the contact names. I >> >> > don't >> >> > see any of the deliver status. >> >> > >> >> > Now, I did not create accounts first... I just created business >> >> > contacts. >> >> > Is that my problem? Because now I want to run a campaign on the >> >> > ones >> >> > that >> >> > weren't included originally and they're all showing up. >> >> >>

RE: Tracking using a Mail Merge Bob Heiney 3/15/2007 11:38:15 AM Clinton, Thank you for explaining this mystery surrounding printed Mail Merges using Marketing Campaign. However, I do not like the fact that it doesn't update histories or show executed as does the email selection. This is pretty basic stuff. Many of us still send snail mail. In fact, with email getting as bad as it is, we'll be doing more standard mail in the future. ACT easily accomplishes this simple & basic task. I think the MS Team should update this in future Revs. Bob "Clinton Ford [MSFT]" wrote: [Quoted Text] > The "Delivery Status" field is only populated when you select "Outlook" or > "E-mail Marketing Service" as the Marketing Campaign's "Delivery Method" . > If you've sent a campaign using E-mail Marketing Service, the delivery status > field can be refreshed so you can track which mail messages have been > delivered. > > The Marketing Campaign form will also show statistics such as: > - The number of e-mail messages that were not sent. > - The number of messages that were bounced (not delivered). > - The number of recipients who unsubscribed. > - The number of recipients who clicked and followed any links in your > message. > - The number of replies. > > To learn more about the E-mail Marketing Service, visit: > http://office.microsoft.com/en-us/outlook/HP011616031033.aspx > > To sign up for the E-mail Marketing Service, visit: > http://ulogin.bcentral.com/ems/welcome.aspx > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > > > "jlaveck" wrote: > > > I am trying out the BCM and did a campaign with a mail merge. Letters all > > printed and there are history comments on the business contact. However, > > when I click on tracking, there is nothing but the contact names. I don't > > see any of the deliver status. > > > > Now, I did not create accounts first... I just created business contacts. > > Is that my problem? Because now I want to run a campaign on the ones that > > weren't included originally and they're all showing up.