PC wont accept known legit serial # for Office2K or OfficeXP? "yerk55" <yerk5[ at ]hotmail.com> 3/17/2007 9:51:31 PM I'm working helpdesk at a hospital here. A user called up asking if Office could be upgraded on a machine. It's Win2K box, and she wants to upgrade it's Office from 97 to XP (2002). No problem, we've put Office XP on 2000 boxes plenty of times. I go to install it, and after entering our corporate license code for the install, it immediately says this is an invalid code. I used this exact same disc and code the day before. But it insists it's an invalid code. For s-&-giggles, I decide to try Office 2000 instead. Same thing...known good disc, known good code...PC saying invalid serial. I was contemplating uninstalling Office 97 from the machine and trying it then, but I'm worried that won't work still, and then it will refuse to install Office 97 again for that matter! We only use legal and legit discs and corporate licenses. We're all legit here. Anyone have any ideas what would make a particular Windows 2000 installation simply refuse to accept a valid Office code for at least versions 2000 & 2002? Thanks in advance for any ideas.

Re: PC wont accept known legit serial # for Office2K or OfficeXP? "Susan Ramlet" <susan[ at ]mvps-dot-org> 3/30/2007 5:27:10 PM Hi, yerk55, See if this helps: http://support.microsoft.com/kb/842566 Sometimes the issue occurs if a conflicting version of Office 2002 or 2000 was installed (such as a trial or beta). Check the Control Panel to see if any other versions (other than 97) are installed, then uninstall them. -- Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! -- Susan Ramlet MVP - Office "yerk55" <yerk5[ at ]hotmail.com> wrote in message news:1174168291.921076.133060[ at ]p15g2000hsd.googlegroups.com... [Quoted Text] > I'm working helpdesk at a hospital here. A user called up asking if > Office could be upgraded on a machine. It's Win2K box, and she wants > to upgrade it's Office from 97 to XP (2002). No problem, we've put > Office XP on 2000 boxes plenty of times. > > I go to install it, and after entering our corporate license code for > the install, it immediately says this is an invalid code. I used this > exact same disc and code the day before. But it insists it's an > invalid code. > > For s-&-giggles, I decide to try Office 2000 instead. Same > thing...known good disc, known good code...PC saying invalid serial. > > I was contemplating uninstalling Office 97 from the machine and trying > it then, but I'm worried that won't work still, and then it will > refuse to install Office 97 again for that matter! > > We only use legal and legit discs and corporate licenses. We're all > legit here. Anyone have any ideas what would make a particular Windows > 2000 installation simply refuse to accept a valid Office code for at > least versions 2000 & 2002? > > Thanks in advance for any ideas. >