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The troubleshooting we have tried so far:
*Disabling all startup items in safe mode and restarting the computer in
normal mode. (This does not help.)
*Downloading the updates for Office 2003 in safe mode with networking. (They
would only download, not install.)
We looked in task manager while in normal mode, and there is a svchost.exe
file using 99% of the CPU. Now, the first instinct would be to say there is
spyware running on my machine, BUT
My machine was running perfectly fine until we installed Office 2003, and I
scan for spyware, viruses, and adware with a professional program on a daily
basis with a program that is updated daily.
I have also done research online, and I am not the only one who has
experienced this problem. Unfortunately, my research did not reveal a
solution to the problem.
Do you have one? Please? I am a medical transcriptionist, and this is
costing me tonight's shift, but they really, REALLY need me on the weekends.
Thank you for any and all assistance!
Carol
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Carol wrote:
[Quoted Text] > The troubleshooting we have tried so far:
> *Disabling all startup items in safe mode and restarting the computer in
> normal mode. (This does not help.)
> *Downloading the updates for Office 2003 in safe mode with networking. (They
> would only download, not install.)
>
> We looked in task manager while in normal mode, and there is a svchost.exe
> file using 99% of the CPU. Now, the first instinct would be to say there is
> spyware running on my machine, BUT
>
> My machine was running perfectly fine until we installed Office 2003, and I
> scan for spyware, viruses, and adware with a professional program on a daily
> basis with a program that is updated daily.
>
> I have also done research online, and I am not the only one who has
> experienced this problem. Unfortunately, my research did not reveal a
> solution to the problem.
>
> Do you have one? Please? I am a medical transcriptionist, and this is
> costing me tonight's shift, but they really, REALLY need me on the weekends.
>
> Thank you for any and all assistance!
> Carol
Sorry, Carol, that I can only commiserate with you. ;-( I've spent one
whole day yesterday
trying to fix this kind of problem on my PC. What looked like a charm
turned into nightmare.
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I actually got mine working again. What I ended up having to do is:
Uninstall the .NET framework, and then reinstall the .NET framework, go to
Microsoft Update, and let it download all the updates for .NET framework.
Ever since I did that, everything has been working great!
NOTE: if you have an ATI Radeon sound card, uninstalling the .NET framework
will disable your sound card temporarily until you reainstall the .NET
framework.
Hope that helps! It worked for me! *shakes head* Quirky things, aren't they?
Carol
"BrunoR" wrote:
[Quoted Text] > Carol wrote:
> > The troubleshooting we have tried so far:
> > *Disabling all startup items in safe mode and restarting the computer in
> > normal mode. (This does not help.)
> > *Downloading the updates for Office 2003 in safe mode with networking. (They
> > would only download, not install.)
> >
> > We looked in task manager while in normal mode, and there is a svchost.exe
> > file using 99% of the CPU. Now, the first instinct would be to say there is
> > spyware running on my machine, BUT
> >
> > My machine was running perfectly fine until we installed Office 2003, and I
> > scan for spyware, viruses, and adware with a professional program on a daily
> > basis with a program that is updated daily.
> >
> > I have also done research online, and I am not the only one who has
> > experienced this problem. Unfortunately, my research did not reveal a
> > solution to the problem.
> >
> > Do you have one? Please? I am a medical transcriptionist, and this is
> > costing me tonight's shift, but they really, REALLY need me on the weekends.
> >
> > Thank you for any and all assistance!
> > Carol
>
> Sorry, Carol, that I can only commiserate with you. ;-( I've spent one
> whole day yesterday
> trying to fix this kind of problem on my PC. What looked like a charm
> turned into nightmare.
>
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Thank you, Carol, for your worthwhile info! Since I was interested only to
use Excel and Word I deleted all the other programs that came on the disk.
It solved my PC problem ;-). would have liked to know though what caused
the problem specifically?! It should not have been so frustrating. Thanks!
Carol wrote:
[Quoted Text] > I actually got mine working again. What I ended up having to do is:
> Uninstall the .NET framework, and then reinstall the .NET framework, go to
> Microsoft Update, and let it download all the updates for .NET framework.
> Ever since I did that, everything has been working great!
>
> NOTE: if you have an ATI Radeon sound card, uninstalling the .NET framework
> will disable your sound card temporarily until you reainstall the .NET
> framework.
>
> Hope that helps! It worked for me! *shakes head* Quirky things, aren't they?
>
> Carol
>
> "BrunoR" wrote:
>
>> Carol wrote:
>>> The troubleshooting we have tried so far:
>>> *Disabling all startup items in safe mode and restarting the computer in
>>> normal mode. (This does not help.)
>>> *Downloading the updates for Office 2003 in safe mode with networking. (They
>>> would only download, not install.)
>>>
>>> We looked in task manager while in normal mode, and there is a svchost.exe
>>> file using 99% of the CPU. Now, the first instinct would be to say there is
>>> spyware running on my machine, BUT
>>>
>>> My machine was running perfectly fine until we installed Office 2003, and I
>>> scan for spyware, viruses, and adware with a professional program on a daily
>>> basis with a program that is updated daily.
>>>
>>> I have also done research online, and I am not the only one who has
>>> experienced this problem. Unfortunately, my research did not reveal a
>>> solution to the problem.
>>>
>>> Do you have one? Please? I am a medical transcriptionist, and this is
>>> costing me tonight's shift, but they really, REALLY need me on the weekends.
>>>
>>> Thank you for any and all assistance!
>>> Carol
>> Sorry, Carol, that I can only commiserate with you. ;-( I've spent one
>> whole day yesterday
>> trying to fix this kind of problem on my PC. What looked like a charm
>> turned into nightmare.
>>
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