"The key is incorrect."?? "Mike G." <rmgiroux[ at ]gmail.com> 12/8/2008 11:30:14 PM I just purchased a new HP laptop (not a refurb!) and it came with a OneNote license. However, when I run OneNote, the activation dialog that pops up is for "Microsoft Office Home and Student 2007". When I type in the license from my auth certificate, which reads "HP Microsoft(r) Office OneNote(r) 2007 (OEM)", I get "The key is incorrect. Verify that you have the correct key, and then retype it.". I've verified the key 5 times, double-checking all 6's and G's, M's and N's, etc... I even tried turning the firewall off, in case it was a connectivity issue. Any other suggestions? Thanks! Mike

Re: "The key is incorrect."?? "Mike G." <rmgiroux[ at ]gmail.com> 12/9/2008 1:30:54 AM Never mind - the box came with Microsoft Office Home & Student installed (with its own One Note) and I had to uninstall it before I could RE-install one note and use the provided key... Grrrrr.... Thanks HP support

Re: "The key is incorrect."?? "Rainald Taesler" <taesler[ at ]gmx.de> 12/9/2008 3:00:05 AM Mike G. <rmgiroux[ at ]gmail.com> wrote am Tuesday, December 09, 2008 2:30 AM: [Quoted Text] > Never mind - the box came with Microsoft Office Home & Student > installed (with its own One Note) and I had to uninstall it before > I could RE-install one note and use the provided key... > > Grrrrr.... > > Thanks HP support Did you give them a any chance to answer your question????? As to my experience there's no hardware manufacturer whose support might be better than what HP does offer! Rainald

Re: "The key is incorrect."?? "Mike G." <rmgiroux[ at ]gmail.com> 12/9/2008 10:02:24 PM On Dec 8, 10:00 pm, "Rainald Taesler" <taes...[ at ]gmx.de> wrote: [Quoted Text] > Mike G.  <rmgir...[ at ]gmail.com> wrote am Tuesday, December 09, 2008 2:30 > AM: > > > Never mind - the box came with Microsoft Office Home & Student > > installed (with its own One Note) and I had to uninstall it before > > I could RE-install one note and use the provided key... > > > Grrrrr.... > > > Thanks HP support > > Did you give them a any chance to answer your question????? > > As to my experience there's no hardware manufacturer whose support might > be better than what HP does offer! You mislinked the Grrr and the Thanks. The Grrr... went with the Office Home & Student install. The HP support person was excellent, and did help me resolve the issue. The support was excellent. Of course, HP does lose points for setting up the fiasco in the first place - a documentation insert in the box saying "If you bought a OneNote license, please do this to fix activation issues" would have saved me a few hours. But the phone support team was excellent, I agree.

Re: "The key is incorrect."?? "Rainald Taesler" <taesler[ at ]gmx.de> 12/11/2008 4:17:51 PM Mike G. wrote: [Quoted Text] >>> Never mind - the box came with Microsoft Office Home & Student >>> installed (with its own One Note) and I had to uninstall it before >>> I could RE-install one note and use the provided key... >> >>> Grrrrr.... >> >>> Thanks HP support >> >> Did you give them a any chance to answer your question????? >> >> As to my experience there's no hardware manufacturer whose support >> might be better than what HP does offer! > > You mislinked the Grrr and the Thanks. The Grrr... went with the > Office Home & Student install. > > The HP support person was excellent, and did help me resolve the > issue. The support was excellent. > > Of course, HP does lose points for setting up the fiasco in the > first place - a documentation insert in the box saying > "If you bought a OneNote license, please do this to fix activation > issues" would have saved me a few hours. > > But the phone support team was excellent, I agree. Thanks for clarifying! Have fun with with your new notebook and ON Rainald

Re: "The key is incorrect."?? Steve Silverwood <kb6ojs[ at ]arrl.net> 12/15/2008 6:21:14 PM On Tue, 9 Dec 2008 04:00:05 +0100, "Rainald Taesler" <taesler[ at ]gmx.de> wrote: [Quoted Text] >As to my experience there's no hardware manufacturer whose support might >be better than what HP does offer! Personally, Dell ranks better than any other vendor so far as my experience has been. //Steve// Steve Silverwood, KB6OJS Email: kb6ojs[ at ]arrl.net Web: http://kb6ojs.com

Re: "The key is incorrect."?? "Rainald Taesler" <taesler[ at ]gmx.de> 12/16/2008 1:56:42 AM Steve Silverwood schrieb: [Quoted Text] >> As to my experience there's no hardware manufacturer whose support >> might be better than what HP does offer! > > Personally, Dell ranks better than any other vendor so far as my > experience has been. Can't say from own experience. So far HP has delt with my "cases" (quite some <g>) in a way which was perfect. Rainald