I purchased this through the Home Use Program at my work. I installed it and
everything seemed fine until today. Every time I would try to open a Word
document it would do some kind of strange "installer" thing and then not
work. So I uninstalled the whole Office 2003. But now I can't reinstall it. I
put in my key ... then it starts doing its thing. And then pops up with a box
that it could not install the program and wants to report the issue to
Microsoft or whatever. I'm SO frustrated.
|
|
Hi, Brandy,
Try these first:
1. Run the Windows Installer Cleanup Utility to remove registry references
to Office 2003.
http://support.microsoft.com/kb/290301/en-us
2. Clean out your temp folder: probably c:\windows\temp, c:\windows\tmp,
c:\winnt\temp, c:\winnt\tmp, c:\temp or c:\tmp
3. Run a scandisk
4. Defragment your hard drive
5. Reboot your PC and try to re-install Office. You may want to install it
as the administrator.
If that doesn't work, or if you need information about doing any of those
steps, please post back. Please include what operating system you are
using.
--
Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!
--
Susan Ramlet
MVP - Office
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:7261DF25-2825-48F5-A1D5-CD1FD601A4C8[ at ]microsoft.com...
[Quoted Text] >I purchased this through the Home Use Program at my work. I installed it
>and
> everything seemed fine until today. Every time I would try to open a Word
> document it would do some kind of strange "installer" thing and then not
> work. So I uninstalled the whole Office 2003. But now I can't reinstall
> it. I
> put in my key ... then it starts doing its thing. And then pops up with a
> box
> that it could not install the program and wants to report the issue to
> Microsoft or whatever. I'm SO frustrated.
|
|
Susan -- When I run Windows Installer Cleanup Utility, how do I know which
things to delete?? It gave me a list of stuff and I don't know what is what
.....
|
|
Anything that refers to Office 2003. Is there anything listed that is
related to that?
--
Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!
--
Susan Ramlet
MVP - Office
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:56D38B22-2ED5-4BD5-A5A5-45D831645236[ at ]microsoft.com...
[Quoted Text] > Susan -- When I run Windows Installer Cleanup Utility, how do I know which
> things to delete?? It gave me a list of stuff and I don't know what is
> what
> ....
>
>
|
|
No. There is no mention of Office 2003 in the list.
|
|
I RAN SCANDISK. DEFRAGMENTED. TRIED TO REINSTALL. IT WON'T DO IT. I'M SO
FRUSTRATED. I'M JUST TRYING TO INSTALL THE WORD AND EXCEL PORTION OF OFFICE.
THAT'S ALL I WANT/NEED RIGHT NOW. ARRGGG
|
|
WHEN I AM TRYING TO INSTALL THE PROGRAM ... THE MESSAGE THAT APPEARS ON THE
SCREEN RIGHT BEFORE SETUP DISAPPEARS AND IT TELLS ME THERE IS AN ERROR SAY:
ROLLING BACK INSTALLATION
CAREMOVEOFFICE9LANGUAGERESOURCEKEYSRB
ANY IDEA??
|
|
Idea #1 - Lose the caps and stop shouting at us.
--
JoAnn Paules
Microsoft MVP - Publisher
How to ask a question
http://support.microsoft.com/kb/555375
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:57A4CE8B-BA8C-45DB-B482-D442A7FB9D72[ at ]microsoft.com...
[Quoted Text] > WHEN I AM TRYING TO INSTALL THE PROGRAM ... THE MESSAGE THAT APPEARS ON
> THE
> SCREEN RIGHT BEFORE SETUP DISAPPEARS AND IT TELLS ME THERE IS AN ERROR
> SAY:
>
> ROLLING BACK INSTALLATION
> CAREMOVEOFFICE9LANGUAGERESOURCEKEYSRB
>
> ANY IDEA??
|
|
I'm sorry!!! I didn't think about the caps being on b/c I had them on to type
in the key for the Office 2003 installation ... that still isn't working.
Any ideas to the question I asked above?
|
|
Not really because I'm having a hard time reading it. between all caps and
no spaces, my eyes just go blurry.
--
JoAnn Paules
Microsoft MVP - Publisher
How to ask a question
http://support.microsoft.com/kb/555375
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:E19D13AC-E9D0-484C-89BB-3C48DDD57201[ at ]microsoft.com...
[Quoted Text] > I'm sorry!!! I didn't think about the caps being on b/c I had them on to
> type
> in the key for the Office 2003 installation ... that still isn't working.
>
> Any ideas to the question I asked above?
|
|
Well the part that doesn't have spaces is b/c that is exactly what the
installtion screen had on it.
It read:
Rolling Back Installation
caREMOVEOFFICE9LANGUAGERESOURCEKEYsRB
|
|
Are you using the original CDs to do your install?
--
JoAnn Paules
Microsoft MVP - Publisher
How to ask a question
http://support.microsoft.com/kb/555375
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:729C7974-AD0D-4713-B6D6-385B464C8556[ at ]microsoft.com...
[Quoted Text] > Well the part that doesn't have spaces is b/c that is exactly what the
> installtion screen had on it.
>
> It read:
>
> Rolling Back Installation
> caREMOVEOFFICE9LANGUAGERESOURCEKEYsRB
>
>
|
|
Great; then it may be cleared out. Try the rest of the steps and try to
re-install Office. If that doesn't work, you may need to contact Microsoft
Product Support.
--
Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!
--
Susan Ramlet
MVP - Office
"Brandy" <Brandy[ at ]discussions.microsoft.com> wrote in message
news:F2BE126C-D96A-47F9-8315-57B34C405F6B[ at ]microsoft.com...
[Quoted Text] > No. There is no mention of Office 2003 in the list.
|
|