|
|
I purchased a brand new Gateway laptop on 3/14/2007. I have a green sticker
with holograms. When I first put the Vista CD in the tray, the screen asked
me for the product key. I typed in the product key on the official sticker.
It did not accept it. I tried and tried (on different days, too) to no avail.
Not required to register, I skipped the step and have been able to use the
computer and download programs, etc. But I am afraid that in the future, I
will be required to type in the dreaded product key, maybe when I will need
to purchase software from Microsoft... and it won't be able to install or
something will happen. Any advice? Should I be worried? Who should I
contact? Microsoft or Gateway? Thank you!
Oscar.
|
|
The Windows PID is on a sticker on your PC. For support, you will need to contact Gateway.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Oscar asked:
| I purchased a brand new Gateway laptop on 3/14/2007. I have a green
| sticker with holograms. When I first put the Vista CD in the tray,
| the screen asked me for the product key. I typed in the product key
| on the official sticker. It did not accept it. I tried and tried (on
| different days, too) to no avail. Not required to register, I skipped
| the step and have been able to use the computer and download
| programs, etc. But I am afraid that in the future, I will be
| required to type in the dreaded product key, maybe when I will need
| to purchase software from Microsoft... and it won't be able to
| install or something will happen. Any advice? Should I be worried?
| Who should I contact? Microsoft or Gateway? Thank you!
| Oscar.
|
|
Because you have an OEM copy of Windows (came with the computer), you *must*
contact Gateway. Microsoft cannot help you with OEM software.
--
JoAnn Paules
Microsoft MVP - Publisher
How to ask a question
http://support.microsoft.com/kb/555375
"Oscar" <Oscar[ at ]discussions.microsoft.com> wrote in message
news:20883FC8-435B-411D-9023-EF2554460081[ at ]microsoft.com...
[Quoted Text] >I purchased a brand new Gateway laptop on 3/14/2007. I have a green
>sticker
> with holograms. When I first put the Vista CD in the tray, the screen
> asked
> me for the product key. I typed in the product key on the official
> sticker.
> It did not accept it. I tried and tried (on different days, too) to no
> avail.
> Not required to register, I skipped the step and have been able to use the
> computer and download programs, etc. But I am afraid that in the future,
> I
> will be required to type in the dreaded product key, maybe when I will
> need
> to purchase software from Microsoft... and it won't be able to install or
> something will happen. Any advice? Should I be worried? Who should I
> contact? Microsoft or Gateway? Thank you!
> Oscar.
|
|
Milly,
Thank you for your post. I'll try to see if I see any other sticker on the
laptop. Otherwise, I will contact Gateway and/or Microsoft. Microsoft
already responded with several ideas/links and telephone numbers for me to
call.
As to the Outlook, I figured it out. My smtp address was wrong. I didn't
have the right address for my ISP. Thanks again for your post and everyone's
patience with me. I am not very technologically savvy. T.x.!
Oscar.
"Milly Staples [MVP - Outlook]" wrote:
[Quoted Text] > The Windows PID is on a sticker on your PC. For support, you will need to contact Gateway.
>
> --Â
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Oscar asked:
>
> | I purchased a brand new Gateway laptop on 3/14/2007. I have a green
> | sticker with holograms. When I first put the Vista CD in the tray,
> | the screen asked me for the product key. I typed in the product key
> | on the official sticker. It did not accept it. I tried and tried (on
> | different days, too) to no avail. Not required to register, I skipped
> | the step and have been able to use the computer and download
> | programs, etc. But I am afraid that in the future, I will be
> | required to type in the dreaded product key, maybe when I will need
> | to purchase software from Microsoft... and it won't be able to
> | install or something will happen. Any advice? Should I be worried?
> | Who should I contact? Microsoft or Gateway? Thank you!
> | Oscar.
>
|
|
JoAnn,
Thank you. I will (don't know what OEM means, but I'll contact Gateway
instead of Microsoft).
Thanks again!
Oscar.
"JoAnn Paules" wrote:
[Quoted Text] > Because you have an OEM copy of Windows (came with the computer), you *must* > contact Gateway. Microsoft cannot help you with OEM software. > > -- > > JoAnn Paules > Microsoft MVP - Publisher > > How to ask a question > http://support.microsoft.com/kb/555375> > > > "Oscar" <Oscar[ at ]discussions.microsoft.com> wrote in message > news:20883FC8-435B-411D-9023-EF2554460081[ at ]microsoft.com... > >I purchased a brand new Gateway laptop on 3/14/2007. I have a green > >sticker > > with holograms. When I first put the Vista CD in the tray, the screen > > asked > > me for the product key. I typed in the product key on the official > > sticker. > > It did not accept it. I tried and tried (on different days, too) to no > > avail. > > Not required to register, I skipped the step and have been able to use the > > computer and download programs, etc. But I am afraid that in the future, > > I > > will be required to type in the dreaded product key, maybe when I will > > need > > to purchase software from Microsoft... and it won't be able to install or > > something will happen. Any advice? Should I be worried? Who should I > > contact? Microsoft or Gateway? Thank you! > > Oscar. > > |
|
OEM = Original Equipment Manufacturer = Gateway in this case.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Oscar asked:
| JoAnn,
| Thank you. I will (don't know what OEM means, but I'll contact
| Gateway instead of Microsoft).
| Thanks again!
| Oscar.
|
| "JoAnn Paules" wrote:
|
|| Because you have an OEM copy of Windows (came with the computer),
|| you *must* contact Gateway. Microsoft cannot help you with OEM
|| software.
||
|| --
||
|| JoAnn Paules
|| Microsoft MVP - Publisher
||
|| How to ask a question
|| http://support.microsoft.com/kb/555375
||
||
||
|| "Oscar" <Oscar[ at ]discussions.microsoft.com> wrote in message
|| news:20883FC8-435B-411D-9023-EF2554460081[ at ]microsoft.com...
||| I purchased a brand new Gateway laptop on 3/14/2007. I have a green
||| sticker
||| with holograms. When I first put the Vista CD in the tray, the
||| screen asked
||| me for the product key. I typed in the product key on the official
||| sticker.
||| It did not accept it. I tried and tried (on different days, too)
||| to no avail.
||| Not required to register, I skipped the step and have been able to
||| use the computer and download programs, etc. But I am afraid that
||| in the future, I
||| will be required to type in the dreaded product key, maybe when I
||| will need
||| to purchase software from Microsoft... and it won't be able to
||| install or something will happen. Any advice? Should I be
||| worried? Who should I contact? Microsoft or Gateway? Thank you!
||| Oscar.
|
|
|