BCM 2007 - home page is empty Robert (AAT) 3/20/2007 6:40:30 PM When I select Business Contact manager from the drop down menu, I get a big blue screen with 4 tabs. EAch of the tabs is empty. Is there a way to restore this to what it is supposed to be? Robert

RE: BCM 2007 - home page is empty Monica Tsang (MSFT) 3/20/2007 7:07:00 PM Hi Robert Could you provide more information about how you got to such state? Thanks. Monica Tsang [MSFT] "Robert (AAT)" wrote: [Quoted Text] > When I select Business Contact manager from the drop down menu, I get a big > blue screen with 4 tabs. EAch of the tabs is empty. > > Is there a way to restore this to what it is supposed to be? > > Robert

RE: BCM 2007 - home page is empty Robert (AAT) 3/20/2007 7:34:05 PM New install of Office Professional 2007 then followed by BCM 2007. It has been like this from the start. "Monica Tsang (MSFT)" wrote: [Quoted Text] > Hi Robert > > Could you provide more information about how you got to such state? > > Thanks. > Monica Tsang [MSFT] > > "Robert (AAT)" wrote: > > > When I select Business Contact manager from the drop down menu, I get a big > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > Is there a way to restore this to what it is supposed to be? > > > > Robert

RE: BCM 2007 - home page is empty Monica Tsang (MSFT) 3/20/2007 8:32:08 PM Hi Robert I'm not sure how you can get into that state with a fresh install, but you can try one of the following options and if any of them fixes your problem: Option A: (Reloading BCM) 1. In the left pane, right click on the BCM folder > 'Close Business Contact Manager' 2. Select the Help menu > Configure Business Contact Manager... 3. Select the Advanced option and go through the Wizard Option B: (Restarting Outlook) 1. Close Outlook. 2. CTRL + ALT + DEL to pull up the Task Manager. 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it is, select it and click on End Task button. 4. Relaunch Outlook. Thanks. Monica Tsang [MSFT] "Robert (AAT)" wrote: [Quoted Text] > New install of Office Professional 2007 then followed by BCM 2007. It has > been like this from the start. > > "Monica Tsang (MSFT)" wrote: > > > Hi Robert > > > > Could you provide more information about how you got to such state? > > > > Thanks. > > Monica Tsang [MSFT] > > > > "Robert (AAT)" wrote: > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > Robert

RE: BCM 2007 - home page is empty Robert (AAT) 3/20/2007 8:54:33 PM Regarding Option A: tried it and I still have 4 empty tabs. Regarding Option B: tried it and I still have 4 empty tabs Anything else? "Monica Tsang (MSFT)" wrote: [Quoted Text] > Hi Robert > > I'm not sure how you can get into that state with a fresh install, but you > can try one of the following options and if any of them fixes your problem: > > Option A: (Reloading BCM) > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > Manager' > 2. Select the Help menu > Configure Business Contact Manager... > 3. Select the Advanced option and go through the Wizard > > Option B: (Restarting Outlook) > 1. Close Outlook. > 2. CTRL + ALT + DEL to pull up the Task Manager. > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > is, select it and click on End Task button. > 4. Relaunch Outlook. > > Thanks. > Monica Tsang [MSFT] > > "Robert (AAT)" wrote: > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > been like this from the start. > > > > "Monica Tsang (MSFT)" wrote: > > > > > Hi Robert > > > > > > Could you provide more information about how you got to such state? > > > > > > Thanks. > > > Monica Tsang [MSFT] > > > > > > "Robert (AAT)" wrote: > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > Robert

RE: BCM 2007 - home page is empty Monica Tsang (MSFT) 3/20/2007 9:15:16 PM Hi Robert The 4 tabs not showing up properly is a sympton of your BCM addin not loaded properly within Outlook. Are you seeing other folders (i.e. Accounts, Business Contact, Opportunity)? You can access other folders by going to the Business Contact Manager menu > (i.e. Business Contacts ...) If you are not seeing other folders, it is likely that your BCM has been disabled. You can re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the dialog, you can simply re-enable it. Thanks Monica Tsang [MSFT] "Robert (AAT)" wrote: [Quoted Text] > Regarding Option A: > tried it and I still have 4 empty tabs. > > Regarding Option B: > tried it and I still have 4 empty tabs > > Anything else? > > "Monica Tsang (MSFT)" wrote: > > > Hi Robert > > > > I'm not sure how you can get into that state with a fresh install, but you > > can try one of the following options and if any of them fixes your problem: > > > > Option A: (Reloading BCM) > > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > > Manager' > > 2. Select the Help menu > Configure Business Contact Manager... > > 3. Select the Advanced option and go through the Wizard > > > > Option B: (Restarting Outlook) > > 1. Close Outlook. > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > > is, select it and click on End Task button. > > 4. Relaunch Outlook. > > > > Thanks. > > Monica Tsang [MSFT] > > > > "Robert (AAT)" wrote: > > > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > > been like this from the start. > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > Hi Robert > > > > > > > > Could you provide more information about how you got to such state? > > > > > > > > Thanks. > > > > Monica Tsang [MSFT] > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > > > Robert

RE: BCM 2007 - home page is empty Robert (AAT) 3/20/2007 9:23:15 PM BCM is not disabled. I can select any of the options from the BCM drop down menu in OL. However, when I take the first option "Business Contact Manager Home ALT M", then I get 4 empty tabs. "Monica Tsang (MSFT)" wrote: [Quoted Text] > Hi Robert > > The 4 tabs not showing up properly is a sympton of your BCM addin not loaded > properly within Outlook. Are you seeing other folders (i.e. Accounts, > Business Contact, Opportunity)? You can access other folders by going to the > Business Contact Manager menu > (i.e. Business Contacts ...) If you are not > seeing other folders, it is likely that your BCM has been disabled. You can > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the > dialog, you can simply re-enable it. > > Thanks > Monica Tsang [MSFT] > > "Robert (AAT)" wrote: > > > Regarding Option A: > > tried it and I still have 4 empty tabs. > > > > Regarding Option B: > > tried it and I still have 4 empty tabs > > > > Anything else? > > > > "Monica Tsang (MSFT)" wrote: > > > > > Hi Robert > > > > > > I'm not sure how you can get into that state with a fresh install, but you > > > can try one of the following options and if any of them fixes your problem: > > > > > > Option A: (Reloading BCM) > > > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > > > Manager' > > > 2. Select the Help menu > Configure Business Contact Manager... > > > 3. Select the Advanced option and go through the Wizard > > > > > > Option B: (Restarting Outlook) > > > 1. Close Outlook. > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > > > is, select it and click on End Task button. > > > 4. Relaunch Outlook. > > > > > > Thanks. > > > Monica Tsang [MSFT] > > > > > > "Robert (AAT)" wrote: > > > > > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > > > been like this from the start. > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > Hi Robert > > > > > > > > > > Could you provide more information about how you got to such state? > > > > > > > > > > Thanks. > > > > > Monica Tsang [MSFT] > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > > > > > Robert

RE: BCM 2007 - home page is empty Monica Tsang (MSFT) 3/20/2007 11:06:03 PM Hi Robert Have you tried logging out from your user account or rebooting? If so, then re-installing will be one of the last options. You can also enable BCM logging by doing the following: 1. Select the Help menu > About Business Contact Manager 2. Select the 'Enable Logging for BCM' checkbox. Click OK 3. Repeat steps in which got you to the current BCM state 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file. You are welcome to send me the log file, and I can try to debug your problem. Thanks. Monica Tsang [MSFT] "Robert (AAT)" wrote: [Quoted Text] > BCM is not disabled. > I can select any of the options from the BCM drop down menu in OL. > > However, when I take the first option "Business Contact Manager Home ALT M", > then I get 4 empty tabs. > > > > > "Monica Tsang (MSFT)" wrote: > > > Hi Robert > > > > The 4 tabs not showing up properly is a sympton of your BCM addin not loaded > > properly within Outlook. Are you seeing other folders (i.e. Accounts, > > Business Contact, Opportunity)? You can access other folders by going to the > > Business Contact Manager menu > (i.e. Business Contacts ...) If you are not > > seeing other folders, it is likely that your BCM has been disabled. You can > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the > > dialog, you can simply re-enable it. > > > > Thanks > > Monica Tsang [MSFT] > > > > "Robert (AAT)" wrote: > > > > > Regarding Option A: > > > tried it and I still have 4 empty tabs. > > > > > > Regarding Option B: > > > tried it and I still have 4 empty tabs > > > > > > Anything else? > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > Hi Robert > > > > > > > > I'm not sure how you can get into that state with a fresh install, but you > > > > can try one of the following options and if any of them fixes your problem: > > > > > > > > Option A: (Reloading BCM) > > > > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > > > > Manager' > > > > 2. Select the Help menu > Configure Business Contact Manager... > > > > 3. Select the Advanced option and go through the Wizard > > > > > > > > Option B: (Restarting Outlook) > > > > 1. Close Outlook. > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > > > > is, select it and click on End Task button. > > > > 4. Relaunch Outlook. > > > > > > > > Thanks. > > > > Monica Tsang [MSFT] > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > > > > been like this from the start. > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > > > Hi Robert > > > > > > > > > > > > Could you provide more information about how you got to such state? > > > > > > > > > > > > Thanks. > > > > > > Monica Tsang [MSFT] > > > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > > > > > > > Robert

RE: BCM 2007 - home page is empty Robert (AAT) 3/21/2007 5:44:13 PM where do I send it to? "Monica Tsang (MSFT)" wrote: [Quoted Text] > Hi Robert > > Have you tried logging out from your user account or rebooting? If so, then > re-installing will be one of the last options. > > You can also enable BCM logging by doing the following: > 1. Select the Help menu > About Business Contact Manager > 2. Select the 'Enable Logging for BCM' checkbox. Click OK > 3. Repeat steps in which got you to the current BCM state > 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file. > > You are welcome to send me the log file, and I can try to debug your problem. > > Thanks. > Monica Tsang [MSFT] > > "Robert (AAT)" wrote: > > > BCM is not disabled. > > I can select any of the options from the BCM drop down menu in OL. > > > > However, when I take the first option "Business Contact Manager Home ALT M", > > then I get 4 empty tabs. > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > Hi Robert > > > > > > The 4 tabs not showing up properly is a sympton of your BCM addin not loaded > > > properly within Outlook. Are you seeing other folders (i.e. Accounts, > > > Business Contact, Opportunity)? You can access other folders by going to the > > > Business Contact Manager menu > (i.e. Business Contacts ...) If you are not > > > seeing other folders, it is likely that your BCM has been disabled. You can > > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the > > > dialog, you can simply re-enable it. > > > > > > Thanks > > > Monica Tsang [MSFT] > > > > > > "Robert (AAT)" wrote: > > > > > > > Regarding Option A: > > > > tried it and I still have 4 empty tabs. > > > > > > > > Regarding Option B: > > > > tried it and I still have 4 empty tabs > > > > > > > > Anything else? > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > Hi Robert > > > > > > > > > > I'm not sure how you can get into that state with a fresh install, but you > > > > > can try one of the following options and if any of them fixes your problem: > > > > > > > > > > Option A: (Reloading BCM) > > > > > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > > > > > Manager' > > > > > 2. Select the Help menu > Configure Business Contact Manager... > > > > > 3. Select the Advanced option and go through the Wizard > > > > > > > > > > Option B: (Restarting Outlook) > > > > > 1. Close Outlook. > > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > > > > > is, select it and click on End Task button. > > > > > 4. Relaunch Outlook. > > > > > > > > > > Thanks. > > > > > Monica Tsang [MSFT] > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > > > > > been like this from the start. > > > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > > > > > Hi Robert > > > > > > > > > > > > > > Could you provide more information about how you got to such state? > > > > > > > > > > > > > > Thanks. > > > > > > > Monica Tsang [MSFT] > > > > > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > > > > > > > > > Robert

RE: BCM 2007 - home page is empty Robert (AAT) 3/22/2007 3:18:25 PM OK, I have now uninstalled and re-installed BCM and I am still looking at 4 empty tabs. What is next? "Monica Tsang (MSFT)" wrote: [Quoted Text] > Hi Robert > > Have you tried logging out from your user account or rebooting? If so, then > re-installing will be one of the last options. > > You can also enable BCM logging by doing the following: > 1. Select the Help menu > About Business Contact Manager > 2. Select the 'Enable Logging for BCM' checkbox. Click OK > 3. Repeat steps in which got you to the current BCM state > 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log file. > > You are welcome to send me the log file, and I can try to debug your problem. > > Thanks. > Monica Tsang [MSFT] > > "Robert (AAT)" wrote: > > > BCM is not disabled. > > I can select any of the options from the BCM drop down menu in OL. > > > > However, when I take the first option "Business Contact Manager Home ALT M", > > then I get 4 empty tabs. > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > Hi Robert > > > > > > The 4 tabs not showing up properly is a sympton of your BCM addin not loaded > > > properly within Outlook. Are you seeing other folders (i.e. Accounts, > > > Business Contact, Opportunity)? You can access other folders by going to the > > > Business Contact Manager menu > (i.e. Business Contacts ...) If you are not > > > seeing other folders, it is likely that your BCM has been disabled. You can > > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up in the > > > dialog, you can simply re-enable it. > > > > > > Thanks > > > Monica Tsang [MSFT] > > > > > > "Robert (AAT)" wrote: > > > > > > > Regarding Option A: > > > > tried it and I still have 4 empty tabs. > > > > > > > > Regarding Option B: > > > > tried it and I still have 4 empty tabs > > > > > > > > Anything else? > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > Hi Robert > > > > > > > > > > I'm not sure how you can get into that state with a fresh install, but you > > > > > can try one of the following options and if any of them fixes your problem: > > > > > > > > > > Option A: (Reloading BCM) > > > > > 1. In the left pane, right click on the BCM folder > 'Close Business Contact > > > > > Manager' > > > > > 2. Select the Help menu > Configure Business Contact Manager... > > > > > 3. Select the Advanced option and go through the Wizard > > > > > > > > > > Option B: (Restarting Outlook) > > > > > 1. Close Outlook. > > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the list. If it > > > > > is, select it and click on End Task button. > > > > > 4. Relaunch Outlook. > > > > > > > > > > Thanks. > > > > > Monica Tsang [MSFT] > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > New install of Office Professional 2007 then followed by BCM 2007. It has > > > > > > been like this from the start. > > > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > > > > > > > > > Hi Robert > > > > > > > > > > > > > > Could you provide more information about how you got to such state? > > > > > > > > > > > > > > Thanks. > > > > > > > Monica Tsang [MSFT] > > > > > > > > > > > > > > "Robert (AAT)" wrote: > > > > > > > > > > > > > > > When I select Business Contact manager from the drop down menu, I get a big > > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > > > > > > > > > > > > > > > Is there a way to restore this to what it is supposed to be? > > > > > > > > > > > > > > > > Robert

Re: BCM 2007 - home page is empty "Mukesh Agarwal [MSFT]" <mukeshag[ at ]online.microsoft.com> 3/23/2007 1:45:00 AM Robert, Are you using matching language of Office and BCM (like English Office and English BCM)? Are you using non-English version of OS? Is you system locale or user locale non-English? -- Mukesh Agarwal [MSFT] Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "Robert (AAT)" <wavemaster[ at ]news.postalias> wrote in message news:16D3AD8C-3237-4037-BC07-4E2A1102432F[ at ]microsoft.com... [Quoted Text] > OK, I have now uninstalled and re-installed BCM and I am still looking at > 4 > empty tabs. > > What is next? > > > > "Monica Tsang (MSFT)" wrote: > >> Hi Robert >> >> Have you tried logging out from your user account or rebooting? If so, >> then >> re-installing will be one of the last options. >> >> You can also enable BCM logging by doing the following: >> 1. Select the Help menu > About Business Contact Manager >> 2. Select the 'Enable Logging for BCM' checkbox. Click OK >> 3. Repeat steps in which got you to the current BCM state >> 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log >> file. >> >> You are welcome to send me the log file, and I can try to debug your >> problem. >> >> Thanks. >> Monica Tsang [MSFT] >> >> "Robert (AAT)" wrote: >> >> > BCM is not disabled. >> > I can select any of the options from the BCM drop down menu in OL. >> > >> > However, when I take the first option "Business Contact Manager Home >> > ALT M", >> > then I get 4 empty tabs. >> > >> > >> > >> > >> > "Monica Tsang (MSFT)" wrote: >> > >> > > Hi Robert >> > > >> > > The 4 tabs not showing up properly is a sympton of your BCM addin not >> > > loaded >> > > properly within Outlook. Are you seeing other folders (i.e. Accounts, >> > > Business Contact, Opportunity)? You can access other folders by going >> > > to the >> > > Business Contact Manager menu > (i.e. Business Contacts ...) If you >> > > are not >> > > seeing other folders, it is likely that your BCM has been disabled. >> > > You can >> > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up >> > > in the >> > > dialog, you can simply re-enable it. >> > > >> > > Thanks >> > > Monica Tsang [MSFT] >> > > >> > > "Robert (AAT)" wrote: >> > > >> > > > Regarding Option A: >> > > > tried it and I still have 4 empty tabs. >> > > > >> > > > Regarding Option B: >> > > > tried it and I still have 4 empty tabs >> > > > >> > > > Anything else? >> > > > >> > > > "Monica Tsang (MSFT)" wrote: >> > > > >> > > > > Hi Robert >> > > > > >> > > > > I'm not sure how you can get into that state with a fresh >> > > > > install, but you >> > > > > can try one of the following options and if any of them fixes >> > > > > your problem: >> > > > > >> > > > > Option A: (Reloading BCM) >> > > > > 1. In the left pane, right click on the BCM folder > 'Close >> > > > > Business Contact >> > > > > Manager' >> > > > > 2. Select the Help menu > Configure Business Contact Manager... >> > > > > 3. Select the Advanced option and go through the Wizard >> > > > > >> > > > > Option B: (Restarting Outlook) >> > > > > 1. Close Outlook. >> > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. >> > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the >> > > > > list. If it >> > > > > is, select it and click on End Task button. >> > > > > 4. Relaunch Outlook. >> > > > > >> > > > > Thanks. >> > > > > Monica Tsang [MSFT] >> > > > > >> > > > > "Robert (AAT)" wrote: >> > > > > >> > > > > > New install of Office Professional 2007 then followed by BCM >> > > > > > 2007. It has >> > > > > > been like this from the start. >> > > > > > >> > > > > > "Monica Tsang (MSFT)" wrote: >> > > > > > >> > > > > > > Hi Robert >> > > > > > > >> > > > > > > Could you provide more information about how you got to such >> > > > > > > state? >> > > > > > > >> > > > > > > Thanks. >> > > > > > > Monica Tsang [MSFT] >> > > > > > > >> > > > > > > "Robert (AAT)" wrote: >> > > > > > > >> > > > > > > > When I select Business Contact manager from the drop down >> > > > > > > > menu, I get a big >> > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. >> > > > > > > > >> > > > > > > > Is there a way to restore this to what it is supposed to >> > > > > > > > be? >> > > > > > > > >> > > > > > > > Robert

Re: BCM 2007 - home page is empty Robert (AAT) 3/23/2007 2:04:00 AM Office Professional and BCM downloads from the Technet Subscriber website. Right here in the US. Everything is in a language I can read and it is all the same language. Robert "Mukesh Agarwal [MSFT]" wrote: [Quoted Text] > Robert, > > Are you using matching language of Office and BCM (like English Office and > English BCM)? Are you using non-English version of OS? Is you system locale > or user locale non-English? > > -- > Mukesh Agarwal [MSFT] > Visit team blog at http://blogs.msdn.com/bcm > > This posting is provided "AS IS" with no warranties, and confers no rights > "Robert (AAT)" <wavemaster[ at ]news.postalias> wrote in message > news:16D3AD8C-3237-4037-BC07-4E2A1102432F[ at ]microsoft.com... > > OK, I have now uninstalled and re-installed BCM and I am still looking at > > 4 > > empty tabs. > > > > What is next? > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > >> Hi Robert > >> > >> Have you tried logging out from your user account or rebooting? If so, > >> then > >> re-installing will be one of the last options. > >> > >> You can also enable BCM logging by doing the following: > >> 1. Select the Help menu > About Business Contact Manager > >> 2. Select the 'Enable Logging for BCM' checkbox. Click OK > >> 3. Repeat steps in which got you to the current BCM state > >> 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log > >> file. > >> > >> You are welcome to send me the log file, and I can try to debug your > >> problem. > >> > >> Thanks. > >> Monica Tsang [MSFT] > >> > >> "Robert (AAT)" wrote: > >> > >> > BCM is not disabled. > >> > I can select any of the options from the BCM drop down menu in OL. > >> > > >> > However, when I take the first option "Business Contact Manager Home > >> > ALT M", > >> > then I get 4 empty tabs. > >> > > >> > > >> > > >> > > >> > "Monica Tsang (MSFT)" wrote: > >> > > >> > > Hi Robert > >> > > > >> > > The 4 tabs not showing up properly is a sympton of your BCM addin not > >> > > loaded > >> > > properly within Outlook. Are you seeing other folders (i.e. Accounts, > >> > > Business Contact, Opportunity)? You can access other folders by going > >> > > to the > >> > > Business Contact Manager menu > (i.e. Business Contacts ...) If you > >> > > are not > >> > > seeing other folders, it is likely that your BCM has been disabled. > >> > > You can > >> > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up > >> > > in the > >> > > dialog, you can simply re-enable it. > >> > > > >> > > Thanks > >> > > Monica Tsang [MSFT] > >> > > > >> > > "Robert (AAT)" wrote: > >> > > > >> > > > Regarding Option A: > >> > > > tried it and I still have 4 empty tabs. > >> > > > > >> > > > Regarding Option B: > >> > > > tried it and I still have 4 empty tabs > >> > > > > >> > > > Anything else? > >> > > > > >> > > > "Monica Tsang (MSFT)" wrote: > >> > > > > >> > > > > Hi Robert > >> > > > > > >> > > > > I'm not sure how you can get into that state with a fresh > >> > > > > install, but you > >> > > > > can try one of the following options and if any of them fixes > >> > > > > your problem: > >> > > > > > >> > > > > Option A: (Reloading BCM) > >> > > > > 1. In the left pane, right click on the BCM folder > 'Close > >> > > > > Business Contact > >> > > > > Manager' > >> > > > > 2. Select the Help menu > Configure Business Contact Manager... > >> > > > > 3. Select the Advanced option and go through the Wizard > >> > > > > > >> > > > > Option B: (Restarting Outlook) > >> > > > > 1. Close Outlook. > >> > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > >> > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the > >> > > > > list. If it > >> > > > > is, select it and click on End Task button. > >> > > > > 4. Relaunch Outlook. > >> > > > > > >> > > > > Thanks. > >> > > > > Monica Tsang [MSFT] > >> > > > > > >> > > > > "Robert (AAT)" wrote: > >> > > > > > >> > > > > > New install of Office Professional 2007 then followed by BCM > >> > > > > > 2007. It has > >> > > > > > been like this from the start. > >> > > > > > > >> > > > > > "Monica Tsang (MSFT)" wrote: > >> > > > > > > >> > > > > > > Hi Robert > >> > > > > > > > >> > > > > > > Could you provide more information about how you got to such > >> > > > > > > state? > >> > > > > > > > >> > > > > > > Thanks. > >> > > > > > > Monica Tsang [MSFT] > >> > > > > > > > >> > > > > > > "Robert (AAT)" wrote: > >> > > > > > > > >> > > > > > > > When I select Business Contact manager from the drop down > >> > > > > > > > menu, I get a big > >> > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > >> > > > > > > > > >> > > > > > > > Is there a way to restore this to what it is supposed to > >> > > > > > > > be? > >> > > > > > > > > >> > > > > > > > Robert > >

Re: BCM 2007 - home page is empty Robert (AAT) 3/23/2007 12:41:00 PM Got it fixed after I repaired Office Professional in the Add/Remove Programs list. Thanks for all your help. Robert "Robert (AAT)" wrote: [Quoted Text] > Office Professional and BCM downloads from the Technet Subscriber website. > Right here in the US. > Everything is in a language I can read and it is all the same language. > > Robert > > > > "Mukesh Agarwal [MSFT]" wrote: > > > Robert, > > > > Are you using matching language of Office and BCM (like English Office and > > English BCM)? Are you using non-English version of OS? Is you system locale > > or user locale non-English? > > > > -- > > Mukesh Agarwal [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > "Robert (AAT)" <wavemaster[ at ]news.postalias> wrote in message > > news:16D3AD8C-3237-4037-BC07-4E2A1102432F[ at ]microsoft.com... > > > OK, I have now uninstalled and re-installed BCM and I am still looking at > > > 4 > > > empty tabs. > > > > > > What is next? > > > > > > > > > > > > "Monica Tsang (MSFT)" wrote: > > > > > >> Hi Robert > > >> > > >> Have you tried logging out from your user account or rebooting? If so, > > >> then > > >> re-installing will be one of the last options. > > >> > > >> You can also enable BCM logging by doing the following: > > >> 1. Select the Help menu > About Business Contact Manager > > >> 2. Select the 'Enable Logging for BCM' checkbox. Click OK > > >> 3. Repeat steps in which got you to the current BCM state > > >> 4. Click on Start > Run and enter %temp%. There will be a BCMLog_V3.log > > >> file. > > >> > > >> You are welcome to send me the log file, and I can try to debug your > > >> problem. > > >> > > >> Thanks. > > >> Monica Tsang [MSFT] > > >> > > >> "Robert (AAT)" wrote: > > >> > > >> > BCM is not disabled. > > >> > I can select any of the options from the BCM drop down menu in OL. > > >> > > > >> > However, when I take the first option "Business Contact Manager Home > > >> > ALT M", > > >> > then I get 4 empty tabs. > > >> > > > >> > > > >> > > > >> > > > >> > "Monica Tsang (MSFT)" wrote: > > >> > > > >> > > Hi Robert > > >> > > > > >> > > The 4 tabs not showing up properly is a sympton of your BCM addin not > > >> > > loaded > > >> > > properly within Outlook. Are you seeing other folders (i.e. Accounts, > > >> > > Business Contact, Opportunity)? You can access other folders by going > > >> > > to the > > >> > > Business Contact Manager menu > (i.e. Business Contacts ...) If you > > >> > > are not > > >> > > seeing other folders, it is likely that your BCM has been disabled. > > >> > > You can > > >> > > re-enable BCM by clicking Help menu > Disabled Items. If BCM shows up > > >> > > in the > > >> > > dialog, you can simply re-enable it. > > >> > > > > >> > > Thanks > > >> > > Monica Tsang [MSFT] > > >> > > > > >> > > "Robert (AAT)" wrote: > > >> > > > > >> > > > Regarding Option A: > > >> > > > tried it and I still have 4 empty tabs. > > >> > > > > > >> > > > Regarding Option B: > > >> > > > tried it and I still have 4 empty tabs > > >> > > > > > >> > > > Anything else? > > >> > > > > > >> > > > "Monica Tsang (MSFT)" wrote: > > >> > > > > > >> > > > > Hi Robert > > >> > > > > > > >> > > > > I'm not sure how you can get into that state with a fresh > > >> > > > > install, but you > > >> > > > > can try one of the following options and if any of them fixes > > >> > > > > your problem: > > >> > > > > > > >> > > > > Option A: (Reloading BCM) > > >> > > > > 1. In the left pane, right click on the BCM folder > 'Close > > >> > > > > Business Contact > > >> > > > > Manager' > > >> > > > > 2. Select the Help menu > Configure Business Contact Manager... > > >> > > > > 3. Select the Advanced option and go through the Wizard > > >> > > > > > > >> > > > > Option B: (Restarting Outlook) > > >> > > > > 1. Close Outlook. > > >> > > > > 2. CTRL + ALT + DEL to pull up the Task Manager. > > >> > > > > 3. Select the Applications tab. Make sure Outlook.exe is not the > > >> > > > > list. If it > > >> > > > > is, select it and click on End Task button. > > >> > > > > 4. Relaunch Outlook. > > >> > > > > > > >> > > > > Thanks. > > >> > > > > Monica Tsang [MSFT] > > >> > > > > > > >> > > > > "Robert (AAT)" wrote: > > >> > > > > > > >> > > > > > New install of Office Professional 2007 then followed by BCM > > >> > > > > > 2007. It has > > >> > > > > > been like this from the start. > > >> > > > > > > > >> > > > > > "Monica Tsang (MSFT)" wrote: > > >> > > > > > > > >> > > > > > > Hi Robert > > >> > > > > > > > > >> > > > > > > Could you provide more information about how you got to such > > >> > > > > > > state? > > >> > > > > > > > > >> > > > > > > Thanks. > > >> > > > > > > Monica Tsang [MSFT] > > >> > > > > > > > > >> > > > > > > "Robert (AAT)" wrote: > > >> > > > > > > > > >> > > > > > > > When I select Business Contact manager from the drop down > > >> > > > > > > > menu, I get a big > > >> > > > > > > > blue screen with 4 tabs. EAch of the tabs is empty. > > >> > > > > > > > > > >> > > > > > > > Is there a way to restore this to what it is supposed to > > >> > > > > > > > be? > > >> > > > > > > > > > >> > > > > > > > Robert > > > >