|
|
When installing disk 2 of the setup, I get the message:
"Setup failed to install the following products
Business Contact Manager for Outlook 2007"
No error messages are displayed and it just asks me to click on Finish and
the
installation then aborts. I used to have Outlook 2003 with BCM and I'm now
trying to evaluate this new version of BCM for Outlook 2007.
|
|
Furthermore, I've contacted Microsoft on ALL the known channels only to be
told that they don't have a clue why BCM is not installing.
The sad part is that I write applications that work on BCM and I can't even
install BCM 2007! Is the only way to get this piece of software running must
be by Installing everything from fresh, including the O/S? From the looks of
it, if you have anything installed on your machine other than the O/S, the
installation just aborts and calls it quits!
I've uninstalled Office 2003 and every single piece of office. I've also
uninstalled the .net framework and re-installed it. In addition, I've also
uninstalled the SQL server and let the BCM install it but I still get the
same error!
DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS?
Does the 2007 BCM installation work?
"Thatch" wrote:
[Quoted Text] > When installing disk 2 of the setup, I get the message:
> "Setup failed to install the following products
> Business Contact Manager for Outlook 2007"
>
> No error messages are displayed and it just asks me to click on Finish and
> the
> installation then aborts. I used to have Outlook 2003 with BCM and I'm now
> trying to evaluate this new version of BCM for Outlook 2007.
|
|
Hi Thatch,
Just to make sure, you are attempting to install bcm 2007 on office 2007?
If you are installing on a box with office 2007, there should be a setup log
file in your %temp% folder named MBSsetup*.log. The log file with a product
name of "mssmlbix.msi" is the bcm install log.
This support article has some good information on how to read those install
logs.
http://support.microsoft.com/kb/826511
The bcm install logs are "windows installer log file"
Hope that helps.
--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
"Thatch" wrote:
[Quoted Text] > Furthermore, I've contacted Microsoft on ALL the known channels only to be
> told that they don't have a clue why BCM is not installing.
>
> The sad part is that I write applications that work on BCM and I can't even
> install BCM 2007! Is the only way to get this piece of software running must
> be by Installing everything from fresh, including the O/S? From the looks of
> it, if you have anything installed on your machine other than the O/S, the
> installation just aborts and calls it quits!
>
> I've uninstalled Office 2003 and every single piece of office. I've also
> uninstalled the .net framework and re-installed it. In addition, I've also
> uninstalled the SQL server and let the BCM install it but I still get the
> same error!
>
> DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS?
>
> Does the 2007 BCM installation work?
>
>
>
> "Thatch" wrote:
>
> > When installing disk 2 of the setup, I get the message:
> > "Setup failed to install the following products
> > Business Contact Manager for Outlook 2007"
> >
> > No error messages are displayed and it just asks me to click on Finish and
> > the
> > installation then aborts. I used to have Outlook 2003 with BCM and I'm now
> > trying to evaluate this new version of BCM for Outlook 2007.
|
|
Jerry,
Thanx for the reply. I did check the log, and there are no errors that I
could see.
I tried patching the text to this conversation but the text is too long.
Here's a link to the log file:
http://www.salesbyweb.com/MBSsetuptmp5BD.log
I looked throgh it and there are no errors that I see. Can you tell me what
is wrong?
Thanx in advance.
Thatch
"Jerry Blake (MSFT)" wrote:
[Quoted Text] > Hi Thatch, > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > If you are installing on a box with office 2007, there should be a setup log > file in your %temp% folder named MBSsetup*.log. The log file with a product > name of "mssmlbix.msi" is the bcm install log. > > This support article has some good information on how to read those install > logs. > > http://support.microsoft.com/kb/826511> > The bcm install logs are "windows installer log file" > > Hope that helps. > > -- > -- > Jerry Blake [MSFT] > Visit team blog at http://blogs.msdn.com/bcm> > This posting is provided "AS IS" with no warranties, and confers no rights > > > > "Thatch" wrote: > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > told that they don't have a clue why BCM is not installing. > > > > The sad part is that I write applications that work on BCM and I can't even > > install BCM 2007! Is the only way to get this piece of software running must > > be by Installing everything from fresh, including the O/S? From the looks of > > it, if you have anything installed on your machine other than the O/S, the > > installation just aborts and calls it quits! > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > uninstalled the .net framework and re-installed it. In addition, I've also > > uninstalled the SQL server and let the BCM install it but I still get the > > same error! > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > Does the 2007 BCM installation work? > > > > > > > > "Thatch" wrote: > > > > > When installing disk 2 of the setup, I get the message: > > > "Setup failed to install the following products > > > Business Contact Manager for Outlook 2007" > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > the > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
Could you post all the MBSsetuptmp*.log files? The one you linked in for
the office primary interop's, and from the look of it they did install
correctly.
--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
"Thatch" wrote:
[Quoted Text] > Jerry, > > Thanx for the reply. I did check the log, and there are no errors that I > could see. > I tried patching the text to this conversation but the text is too long. > Here's a link to the log file: > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > I looked throgh it and there are no errors that I see. Can you tell me what > is wrong? > > Thanx in advance. > > Thatch > > "Jerry Blake (MSFT)" wrote: > > > Hi Thatch, > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > If you are installing on a box with office 2007, there should be a setup log > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > name of "mssmlbix.msi" is the bcm install log. > > > > This support article has some good information on how to read those install > > logs. > > > > http://support.microsoft.com/kb/826511> > > > The bcm install logs are "windows installer log file" > > > > Hope that helps. > > > > -- > > -- > > Jerry Blake [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm> > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > "Thatch" wrote: > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > told that they don't have a clue why BCM is not installing. > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > install BCM 2007! Is the only way to get this piece of software running must > > > be by Installing everything from fresh, including the O/S? From the looks of > > > it, if you have anything installed on your machine other than the O/S, the > > > installation just aborts and calls it quits! > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > uninstalled the SQL server and let the BCM install it but I still get the > > > same error! > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > "Thatch" wrote: > > > > > > > When installing disk 2 of the setup, I get the message: > > > > "Setup failed to install the following products > > > > Business Contact Manager for Outlook 2007" > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > the > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
Here's a link to all the MBS* log files.
http://www.salesbyweb.com/BCMLogFiles.zip
I've installed the software numerous times trying to get the BCM running,
so there are quite a few log files.
Thanx for looking into this for me.
Thatch
"Jerry Blake (MSFT)" wrote:
[Quoted Text] > Could you post all the MBSsetuptmp*.log files? The one you linked in for > the office primary interop's, and from the look of it they did install > correctly. > -- > -- > Jerry Blake [MSFT] > Visit team blog at http://blogs.msdn.com/bcm> > This posting is provided "AS IS" with no warranties, and confers no rights > > > > "Thatch" wrote: > > > Jerry, > > > > Thanx for the reply. I did check the log, and there are no errors that I > > could see. > > I tried patching the text to this conversation but the text is too long. > > Here's a link to the log file: > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > I looked throgh it and there are no errors that I see. Can you tell me what > > is wrong? > > > > Thanx in advance. > > > > Thatch > > > > "Jerry Blake (MSFT)" wrote: > > > > > Hi Thatch, > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > If you are installing on a box with office 2007, there should be a setup log > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > This support article has some good information on how to read those install > > > logs. > > > > > > http://support.microsoft.com/kb/826511> > > > > > The bcm install logs are "windows installer log file" > > > > > > Hope that helps. > > > > > > -- > > > -- > > > Jerry Blake [MSFT] > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > it, if you have anything installed on your machine other than the O/S, the > > > > installation just aborts and calls it quits! > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > same error! > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > "Setup failed to install the following products > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > the > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
This is a bit odd. The zip shows vaild installs for everything but BCM. In
fact I don't see a log for bcm. Could you run the install one more time, but
doing from a command line passing the following:
setup.exe /lv* c:\bcminstall.log
That should produce a full set of log files. Sorry for all the requests,
but hopefully we will get to the bottom of it.
--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
"Thatch" wrote:
[Quoted Text] > Here's a link to all the MBS* log files. > > http://www.salesbyweb.com/BCMLogFiles.zip> > I've installed the software numerous times trying to get the BCM running, > so there are quite a few log files. > > Thanx for looking into this for me. > > Thatch > "Jerry Blake (MSFT)" wrote: > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > the office primary interop's, and from the look of it they did install > > correctly. > > -- > > -- > > Jerry Blake [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm> > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > "Thatch" wrote: > > > > > Jerry, > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > could see. > > > I tried patching the text to this conversation but the text is too long. > > > Here's a link to the log file: > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > is wrong? > > > > > > Thanx in advance. > > > > > > Thatch > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > Hi Thatch, > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > If you are installing on a box with office 2007, there should be a setup log > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > This support article has some good information on how to read those install > > > > logs. > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > Hope that helps. > > > > > > > > -- > > > > -- > > > > Jerry Blake [MSFT] > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > installation just aborts and calls it quits! > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > same error! > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > "Setup failed to install the following products > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > the > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
I just did it and I posted it to the site. Here's the link:
http://www.salesbyweb.com/bcminstall.log
When I install I only choose the BCM install and not the MS Accounting.
I have tried it both ways with the same results. The BCM install just states
that it failed and exits.
I have a couple of packages installed, namely Visual Studio 2005 and ACT!
2007 (which are both working fine with the SQL Express)
Thatch
"Jerry Blake (MSFT)" wrote:
[Quoted Text] > This is a bit odd. The zip shows vaild installs for everything but BCM. In > fact I don't see a log for bcm. Could you run the install one more time, but > doing from a command line passing the following: > > setup.exe /lv* c:\bcminstall.log > > > That should produce a full set of log files. Sorry for all the requests, > but hopefully we will get to the bottom of it. > -- > -- > Jerry Blake [MSFT] > Visit team blog at http://blogs.msdn.com/bcm> > This posting is provided "AS IS" with no warranties, and confers no rights > > > > "Thatch" wrote: > > > Here's a link to all the MBS* log files. > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > I've installed the software numerous times trying to get the BCM running, > > so there are quite a few log files. > > > > Thanx for looking into this for me. > > > > Thatch > > "Jerry Blake (MSFT)" wrote: > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > the office primary interop's, and from the look of it they did install > > > correctly. > > > -- > > > -- > > > Jerry Blake [MSFT] > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > Jerry, > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > could see. > > > > I tried patching the text to this conversation but the text is too long. > > > > Here's a link to the log file: > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > is wrong? > > > > > > > > Thanx in advance. > > > > > > > > Thatch > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > Hi Thatch, > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > This support article has some good information on how to read those install > > > > > logs. > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > Hope that helps. > > > > > > > > > > -- > > > > > -- > > > > > Jerry Blake [MSFT] > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > same error! > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > "Setup failed to install the following products > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > the > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
Hi Thatch
I'm also one of the member of the BCM team. Your latest link to log just has
"Microsoft Office 2007 Primary Interop Assemblies" information. it still
doesnt have BCM Setup logs.
Could you make sure that MSSMLBIZ service for SQL Server is running while
installing BCM? Is this on Windows XP or Vista?
-Vinit
This posting is provided "AS IS" with no warranties, and confers no rights
"Thatch" wrote:
[Quoted Text] > I just did it and I posted it to the site. Here's the link: > http://www.salesbyweb.com/bcminstall.log> > When I install I only choose the BCM install and not the MS Accounting. > I have tried it both ways with the same results. The BCM install just states > that it failed and exits. > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > 2007 (which are both working fine with the SQL Express) > > Thatch > > "Jerry Blake (MSFT)" wrote: > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > fact I don't see a log for bcm. Could you run the install one more time, but > > doing from a command line passing the following: > > > > setup.exe /lv* c:\bcminstall.log > > > > > > That should produce a full set of log files. Sorry for all the requests, > > but hopefully we will get to the bottom of it. > > -- > > -- > > Jerry Blake [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm> > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > "Thatch" wrote: > > > > > Here's a link to all the MBS* log files. > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > I've installed the software numerous times trying to get the BCM running, > > > so there are quite a few log files. > > > > > > Thanx for looking into this for me. > > > > > > Thatch > > > "Jerry Blake (MSFT)" wrote: > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > the office primary interop's, and from the look of it they did install > > > > correctly. > > > > -- > > > > -- > > > > Jerry Blake [MSFT] > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > Jerry, > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > could see. > > > > > I tried patching the text to this conversation but the text is too long. > > > > > Here's a link to the log file: > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > is wrong? > > > > > > > > > > Thanx in advance. > > > > > > > > > > Thatch > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > logs. > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > -- > > > > > > -- > > > > > > Jerry Blake [MSFT] > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > same error! > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > "Setup failed to install the following products > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > the > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with
an
Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive.
Right after it installs the Primary Interop Assemblies, it starts to install
BCM and then just aborts, with the Installation Failure message.
I can open the SQL server with SQL Server Configuration Manager as well as
with
SQL Server Management Studio Express, so I'd assume that the server is running
fine. I've also tried to restart the server numerous time during the
installation, including installing the software with SQL running and it not
running. The install
of BCM still aborts even before it starts.
"Vinit [MSFT]" wrote:
[Quoted Text] > Hi Thatch > I'm also one of the member of the BCM team. Your latest link to log just has > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > doesnt have BCM Setup logs. > Could you make sure that MSSMLBIZ service for SQL Server is running while > installing BCM? Is this on Windows XP or Vista? > > > -Vinit > > This posting is provided "AS IS" with no warranties, and confers no rights > "Thatch" wrote: > > > I just did it and I posted it to the site. Here's the link: > > http://www.salesbyweb.com/bcminstall.log> > > > When I install I only choose the BCM install and not the MS Accounting. > > I have tried it both ways with the same results. The BCM install just states > > that it failed and exits. > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > 2007 (which are both working fine with the SQL Express) > > > > Thatch > > > > "Jerry Blake (MSFT)" wrote: > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > doing from a command line passing the following: > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > but hopefully we will get to the bottom of it. > > > -- > > > -- > > > Jerry Blake [MSFT] > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > so there are quite a few log files. > > > > > > > > Thanx for looking into this for me. > > > > > > > > Thatch > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > the office primary interop's, and from the look of it they did install > > > > > correctly. > > > > > -- > > > > > -- > > > > > Jerry Blake [MSFT] > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Jerry, > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > could see. > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > Here's a link to the log file: > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > is wrong? > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > Thatch > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > logs. > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > -- > > > > > > > -- > > > > > > > Jerry Blake [MSFT] > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > same error! > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > "Setup failed to install the following products > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > the > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
Any more hints on how to install BCM? If you'd like, I can be reached at
408-426-8089 and we can setup a session for me to show what's hapening.
I'm also running Visual Studio 2005.
"Thatch" wrote:
[Quoted Text] > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > an > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > Right after it installs the Primary Interop Assemblies, it starts to install > BCM and then just aborts, with the Installation Failure message. > > I can open the SQL server with SQL Server Configuration Manager as well as > with > SQL Server Management Studio Express, so I'd assume that the server is running > fine. I've also tried to restart the server numerous time during the > installation, including installing the software with SQL running and it not > running. The install > of BCM still aborts even before it starts. > > > "Vinit [MSFT]" wrote: > > > Hi Thatch > > I'm also one of the member of the BCM team. Your latest link to log just has > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > doesnt have BCM Setup logs. > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > installing BCM? Is this on Windows XP or Vista? > > > > > > -Vinit > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > "Thatch" wrote: > > > > > I just did it and I posted it to the site. Here's the link: > > > http://www.salesbyweb.com/bcminstall.log> > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > I have tried it both ways with the same results. The BCM install just states > > > that it failed and exits. > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > 2007 (which are both working fine with the SQL Express) > > > > > > Thatch > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > doing from a command line passing the following: > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > but hopefully we will get to the bottom of it. > > > > -- > > > > -- > > > > Jerry Blake [MSFT] > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > so there are quite a few log files. > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > Thatch > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > the office primary interop's, and from the look of it they did install > > > > > > correctly. > > > > > > -- > > > > > > -- > > > > > > Jerry Blake [MSFT] > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > could see. > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > Here's a link to the log file: > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > is wrong? > > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > logs. > > > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > > > -- > > > > > > > > -- > > > > > > > > Jerry Blake [MSFT] > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > same error! > > > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > the > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
This happens on every fifth or sixth machine.
Here is something I have seen- not that it solves it- the log for BCM does
nto show any errors. As a matter of fact, it says it installed properly.
There is ANOTHER log that says the SQL express cannot be started for
business contact manager.
See if you can see that error in the log one or two minutes before your
final closure of the BCM log.
Maybe someone can tell us what that means.
"Thatch" wrote:
[Quoted Text] > Any more hints on how to install BCM? If you'd like, I can be reached at > 408-426-8089 and we can setup a session for me to show what's hapening. > I'm also running Visual Studio 2005. > > > "Thatch" wrote: > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > an > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > Right after it installs the Primary Interop Assemblies, it starts to install > > BCM and then just aborts, with the Installation Failure message. > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > with > > SQL Server Management Studio Express, so I'd assume that the server is running > > fine. I've also tried to restart the server numerous time during the > > installation, including installing the software with SQL running and it not > > running. The install > > of BCM still aborts even before it starts. > > > > > > "Vinit [MSFT]" wrote: > > > > > Hi Thatch > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > doesnt have BCM Setup logs. > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > > -Vinit > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > "Thatch" wrote: > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > I have tried it both ways with the same results. The BCM install just states > > > > that it failed and exits. > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > Thatch > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > doing from a command line passing the following: > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > but hopefully we will get to the bottom of it. > > > > > -- > > > > > -- > > > > > Jerry Blake [MSFT] > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > so there are quite a few log files. > > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > > Thatch > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > correctly. > > > > > > > -- > > > > > > > -- > > > > > > > Jerry Blake [MSFT] > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > could see. > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > Here's a link to the log file: > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > is wrong? > > > > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > logs. > > > > > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > > > > > -- > > > > > > > > > -- > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > same error! > > > > > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > the > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
Thatch
I'm not able to reach you at the number provided below. Is there any other
number that you could be contacted at?
-Vinit
"Thatch" wrote:
[Quoted Text] > Any more hints on how to install BCM? If you'd like, I can be reached at > 408-426-8089 and we can setup a session for me to show what's hapening. > I'm also running Visual Studio 2005. > > > "Thatch" wrote: > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > an > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > Right after it installs the Primary Interop Assemblies, it starts to install > > BCM and then just aborts, with the Installation Failure message. > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > with > > SQL Server Management Studio Express, so I'd assume that the server is running > > fine. I've also tried to restart the server numerous time during the > > installation, including installing the software with SQL running and it not > > running. The install > > of BCM still aborts even before it starts. > > > > > > "Vinit [MSFT]" wrote: > > > > > Hi Thatch > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > doesnt have BCM Setup logs. > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > > -Vinit > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > "Thatch" wrote: > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > I have tried it both ways with the same results. The BCM install just states > > > > that it failed and exits. > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > Thatch > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > doing from a command line passing the following: > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > but hopefully we will get to the bottom of it. > > > > > -- > > > > > -- > > > > > Jerry Blake [MSFT] > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > so there are quite a few log files. > > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > > Thatch > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > correctly. > > > > > > > -- > > > > > > > -- > > > > > > > Jerry Blake [MSFT] > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > could see. > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > Here's a link to the log file: > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > is wrong? > > > > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > logs. > > > > > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > > > > > -- > > > > > > > > > -- > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > same error! > > > > > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > the > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
I am having this exact same problem, however my log file does show that the
file mapisvc.inf cannot be accessed because of its permissions and this is
where it is erroring out. This is on Vista, so I have no control over the
permissions aspect. Any suggestions?
"Vinit [MSFT]" wrote:
[Quoted Text] > Thatch > I'm not able to reach you at the number provided below. Is there any other > number that you could be contacted at? > > -Vinit > > "Thatch" wrote: > > > Any more hints on how to install BCM? If you'd like, I can be reached at > > 408-426-8089 and we can setup a session for me to show what's hapening. > > I'm also running Visual Studio 2005. > > > > > > "Thatch" wrote: > > > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > > an > > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > > Right after it installs the Primary Interop Assemblies, it starts to install > > > BCM and then just aborts, with the Installation Failure message. > > > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > > with > > > SQL Server Management Studio Express, so I'd assume that the server is running > > > fine. I've also tried to restart the server numerous time during the > > > installation, including installing the software with SQL running and it not > > > running. The install > > > of BCM still aborts even before it starts. > > > > > > > > > "Vinit [MSFT]" wrote: > > > > > > > Hi Thatch > > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > > doesnt have BCM Setup logs. > > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > > > > > -Vinit > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > "Thatch" wrote: > > > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > > I have tried it both ways with the same results. The BCM install just states > > > > > that it failed and exits. > > > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > > > Thatch > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > > doing from a command line passing the following: > > > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > > but hopefully we will get to the bottom of it. > > > > > > -- > > > > > > -- > > > > > > Jerry Blake [MSFT] > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > > so there are quite a few log files. > > > > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > > > > Thatch > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > > correctly. > > > > > > > > -- > > > > > > > > -- > > > > > > > > Jerry Blake [MSFT] > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > > could see. > > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > > Here's a link to the log file: > > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > > is wrong? > > > > > > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > > logs. > > > > > > > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > -- > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > > same error! > > > > > > > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > > the > > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007. |
|
On Jun 3, 10:59 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com>
wrote:
[Quoted Text] > I am having this exact same problem, however my log file does show that the > file mapisvc.inf cannot be accessed because of its permissions and this is > where it is erroring out. This is on Vista, so I have no control over the > permissions aspect. Any suggestions? > > > > "Vinit [MSFT]" wrote: > > Thatch > > I'm not able to reach you at the number provided below. Is there any other > > number that you could be contacted at? > > > -Vinit > > > "Thatch" wrote: > > > > Any more hints on how to install BCM? If you'd like, I can be reached at > > > 408-426-8089 and we can setup a session for me to show what's hapening. > > > I'm also running Visual Studio 2005. > > > > "Thatch" wrote: > > > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > > > an > > > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > > > Right after it installs the Primary Interop Assemblies, it starts to install > > > > BCM and then just aborts, with the Installation Failure message. > > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > > > with > > > > SQL Server Management Studio Express, so I'd assume that the server is running > > > > fine. I've also tried to restart the server numerous time during the > > > > installation, including installing the software with SQL running and it not > > > > running. The install > > > > of BCM still aborts even before it starts. > > > > > "Vinit [MSFT]" wrote: > > > > > > Hi Thatch > > > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > > > doesnt have BCM Setup logs. > > > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > > > installing BCM? Is this on Windows XP or Vista? > > > > > > -Vinit > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > "Thatch" wrote: > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > > > I have tried it both ways with the same results. The BCM install just states > > > > > > that it failed and exits. > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > Thatch > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > > > doing from a command line passing the following: > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > > > but hopefully we will get to the bottom of it. > > > > > > > -- > > > > > > > -- > > > > > > > Jerry Blake [MSFT] > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > "Thatch" wrote: > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > > > so there are quite a few log files. > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > Thatch > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > > > correctly. > > > > > > > > > -- > > > > > > > > > -- > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Jerry, > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > > > could see. > > > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > > > Here's a link to the log file: > > > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > > > is wrong? > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > Thatch > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > > > logs. > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > -- > > > > > > > > > > > -- > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > > > same error! > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > > > the > > > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007.- Hide quoted text - > > - Show quoted text -
Try renaming mapisvc.inf to mapisvc.inf.old, and then try installing
again. That's worked for others who have run into the same problem.
Note that Outlook may have placed more than one mapisvc.inf on your
hard disk. Rename them all.
|
|
Vista won't let me rename anything in the Windows\system32 directory. Any
other thoughts?
"Luther" wrote:
[Quoted Text] > On Jun 3, 10:59 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com> > wrote: > > I am having this exact same problem, however my log file does show that the > > file mapisvc.inf cannot be accessed because of its permissions and this is > > where it is erroring out. This is on Vista, so I have no control over the > > permissions aspect. Any suggestions? > > > > > > > > "Vinit [MSFT]" wrote: > > > Thatch > > > I'm not able to reach you at the number provided below. Is there any other > > > number that you could be contacted at? > > > > > -Vinit > > > > > "Thatch" wrote: > > > > > > Any more hints on how to install BCM? If you'd like, I can be reached at > > > > 408-426-8089 and we can setup a session for me to show what's hapening. > > > > I'm also running Visual Studio 2005. > > > > > > "Thatch" wrote: > > > > > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > > > > an > > > > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > > > > Right after it installs the Primary Interop Assemblies, it starts to install > > > > > BCM and then just aborts, with the Installation Failure message. > > > > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > > > > with > > > > > SQL Server Management Studio Express, so I'd assume that the server is running > > > > > fine. I've also tried to restart the server numerous time during the > > > > > installation, including installing the software with SQL running and it not > > > > > running. The install > > > > > of BCM still aborts even before it starts. > > > > > > > "Vinit [MSFT]" wrote: > > > > > > > > Hi Thatch > > > > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > > > > doesnt have BCM Setup logs. > > > > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > -Vinit > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > "Thatch" wrote: > > > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > > > > I have tried it both ways with the same results. The BCM install just states > > > > > > > that it failed and exits. > > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > > Thatch > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > > > > doing from a command line passing the following: > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > > > > but hopefully we will get to the bottom of it. > > > > > > > > -- > > > > > > > > -- > > > > > > > > Jerry Blake [MSFT] > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > > > > so there are quite a few log files. > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > Thatch > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > > > > correctly. > > > > > > > > > > -- > > > > > > > > > > -- > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > > > > could see. > > > > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > > > > Here's a link to the log file: > > > > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > > > > is wrong? > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > > > > logs. > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > -- > > > > > > > > > > > > -- > > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > > > > same error! > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > > > > the > > > > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007.- Hide quoted text - > > > > - Show quoted text - > > Try renaming mapisvc.inf to mapisvc.inf.old, and then try installing > again. That's worked for others who have run into the same problem. > > Note that Outlook may have placed more than one mapisvc.inf on your > hard disk. Rename them all. > > |
|
On Jun 4, 2:20 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com>
wrote:
[Quoted Text] > Vista won't let me rename anything in the Windows\system32 directory. Any > other thoughts? > > > > "Luther" wrote: > > On Jun 3, 10:59 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com> > > wrote: > > > I am having this exact same problem, however my log file does show that the > > > file mapisvc.inf cannot be accessed because of its permissions and this is > > > where it is erroring out. This is on Vista, so I have no control over the > > > permissions aspect. Any suggestions? > > > > "Vinit [MSFT]" wrote: > > > > Thatch > > > > I'm not able to reach you at the number provided below. Is there any other > > > > number that you could be contacted at? > > > > > -Vinit > > > > > "Thatch" wrote: > > > > > > Any more hints on how to install BCM? If you'd like, I can be reached at > > > > > 408-426-8089 and we can setup a session for me to show what's hapening. > > > > > I'm also running Visual Studio 2005. > > > > > > "Thatch" wrote: > > > > > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > > > > > an > > > > > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > > > > > Right after it installs the Primary Interop Assemblies, it starts to install > > > > > > BCM and then just aborts, with the Installation Failure message. > > > > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > > > > > with > > > > > > SQL Server Management Studio Express, so I'd assume that the server is running > > > > > > fine. I've also tried to restart the server numerous time during the > > > > > > installation, including installing the software with SQL running and it not > > > > > > running. The install > > > > > > of BCM still aborts even before it starts. > > > > > > > "Vinit [MSFT]" wrote: > > > > > > > > Hi Thatch > > > > > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > > > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > > > > > doesnt have BCM Setup logs. > > > > > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > > > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > -Vinit > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > "Thatch" wrote: > > > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > > > > > I have tried it both ways with the same results. The BCM install just states > > > > > > > > that it failed and exits. > > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > > Thatch > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > > > > > doing from a command line passing the following: > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > > > > > but hopefully we will get to the bottom of it. > > > > > > > > > -- > > > > > > > > > -- > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > > > > > so there are quite a few log files. > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > Thatch > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > > > > > correctly. > > > > > > > > > > > -- > > > > > > > > > > > -- > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > > > > > could see. > > > > > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > > > > > Here's a link to the log file: > > > > > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > > > > > is wrong? > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > > > > > logs. > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > -- > > > > > > > > > > > > > -- > > > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > > > > > same error! > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > > > > > the > > > > > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007.- Hide quoted text - > > > > - Show quoted text - > > > Try renaming mapisvc.inf to mapisvc.inf.old, and then try installing > > again. That's worked for others who have run into the same problem. > > > Note that Outlook may have placed more than one mapisvc.inf on your > > hard disk. Rename them all.- Hide quoted text - > > - Show quoted text -
You need to be an admin. If you're not, get the admin to rename it.
The other possibility is that Outlook has that file open, in which
case shutdown Outlook or kill that process.
|
|
I am the admin and there are no processes that have the file open. The
problem is that Vista changed the way permissions are set, and you cannot
change permissions, rename, or delete files in certain directories unless you
are a trusted installer. Even the SYSTEM has limited permissions to these
files. The Windows installer is the one trying to make the changes, and I
would think that was a trusted installer, but the file still won't allow
access to it. This is so frustrating! There has to be a way to remove this
file since the office 2007 installer left it after removing Outlook 2003.
And why on earth can't the 2007 installer modify this file or get rid of it?
It should be a trusted installer!
"Luther" wrote:
[Quoted Text] > On Jun 4, 2:20 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com> > wrote: > > Vista won't let me rename anything in the Windows\system32 directory. Any > > other thoughts? > > > > > > > > "Luther" wrote: > > > On Jun 3, 10:59 pm, UtahJefe <UtahJ...[ at ]discussions.microsoft.com> > > > wrote: > > > > I am having this exact same problem, however my log file does show that the > > > > file mapisvc.inf cannot be accessed because of its permissions and this is > > > > where it is erroring out. This is on Vista, so I have no control over the > > > > permissions aspect. Any suggestions? > > > > > > "Vinit [MSFT]" wrote: > > > > > Thatch > > > > > I'm not able to reach you at the number provided below. Is there any other > > > > > number that you could be contacted at? > > > > > > > -Vinit > > > > > > > "Thatch" wrote: > > > > > > > > Any more hints on how to install BCM? If you'd like, I can be reached at > > > > > > 408-426-8089 and we can setup a session for me to show what's hapening. > > > > > > I'm also running Visual Studio 2005. > > > > > > > > "Thatch" wrote: > > > > > > > > > The MSSMLBIZ server is running and I'm installing this on Windows XP Pro with > > > > > > > an > > > > > > > Inter 6060 CPU with 1BG of memory and over 200GB spare on the hard drive. > > > > > > > Right after it installs the Primary Interop Assemblies, it starts to install > > > > > > > BCM and then just aborts, with the Installation Failure message. > > > > > > > > > I can open the SQL server with SQL Server Configuration Manager as well as > > > > > > > with > > > > > > > SQL Server Management Studio Express, so I'd assume that the server is running > > > > > > > fine. I've also tried to restart the server numerous time during the > > > > > > > installation, including installing the software with SQL running and it not > > > > > > > running. The install > > > > > > > of BCM still aborts even before it starts. > > > > > > > > > "Vinit [MSFT]" wrote: > > > > > > > > > > Hi Thatch > > > > > > > > I'm also one of the member of the BCM team. Your latest link to log just has > > > > > > > > "Microsoft Office 2007 Primary Interop Assemblies" information. it still > > > > > > > > doesnt have BCM Setup logs. > > > > > > > > Could you make sure that MSSMLBIZ service for SQL Server is running while > > > > > > > > installing BCM? Is this on Windows XP or Vista? > > > > > > > > > > -Vinit > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > "Thatch" wrote: > > > > > > > > > > > I just did it and I posted it to the site. Here's the link: > > > > > > > > > http://www.salesbyweb.com/bcminstall.log> > > > > > > > > > > When I install I only choose the BCM install and not the MS Accounting. > > > > > > > > > I have tried it both ways with the same results. The BCM install just states > > > > > > > > > that it failed and exits. > > > > > > > > > > > I have a couple of packages installed, namely Visual Studio 2005 and ACT! > > > > > > > > > 2007 (which are both working fine with the SQL Express) > > > > > > > > > > > Thatch > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > This is a bit odd. The zip shows vaild installs for everything but BCM. In > > > > > > > > > > fact I don't see a log for bcm. Could you run the install one more time, but > > > > > > > > > > doing from a command line passing the following: > > > > > > > > > > > > setup.exe /lv* c:\bcminstall.log > > > > > > > > > > > > That should produce a full set of log files. Sorry for all the requests, > > > > > > > > > > but hopefully we will get to the bottom of it. > > > > > > > > > > -- > > > > > > > > > > -- > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > Here's a link to all the MBS* log files. > > > > > > > > > > > > > http://www.salesbyweb.com/BCMLogFiles.zip> > > > > > > > > > > > > I've installed the software numerous times trying to get the BCM running, > > > > > > > > > > > so there are quite a few log files. > > > > > > > > > > > > > Thanx for looking into this for me. > > > > > > > > > > > > > Thatch > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > Could you post all the MBSsetuptmp*.log files? The one you linked in for > > > > > > > > > > > > the office primary interop's, and from the look of it they did install > > > > > > > > > > > > correctly. > > > > > > > > > > > > -- > > > > > > > > > > > > -- > > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > Jerry, > > > > > > > > > > > > > > > Thanx for the reply. I did check the log, and there are no errors that I > > > > > > > > > > > > > could see. > > > > > > > > > > > > > I tried patching the text to this conversation but the text is too long. > > > > > > > > > > > > > Here's a link to the log file: > > > > > > > > > > > > > http://www.salesbyweb.com/MBSsetuptmp5BD.log> > > > > > > > > > > > > > > I looked throgh it and there are no errors that I see. Can you tell me what > > > > > > > > > > > > > is wrong? > > > > > > > > > > > > > > > Thanx in advance. > > > > > > > > > > > > > > > Thatch > > > > > > > > > > > > > > > "Jerry Blake (MSFT)" wrote: > > > > > > > > > > > > > > > > Hi Thatch, > > > > > > > > > > > > > > > > Just to make sure, you are attempting to install bcm 2007 on office 2007? > > > > > > > > > > > > > > If you are installing on a box with office 2007, there should be a setup log > > > > > > > > > > > > > > file in your %temp% folder named MBSsetup*.log. The log file with a product > > > > > > > > > > > > > > name of "mssmlbix.msi" is the bcm install log. > > > > > > > > > > > > > > > > This support article has some good information on how to read those install > > > > > > > > > > > > > > logs. > > > > > > > > > > > > > > > > http://support.microsoft.com/kb/826511> > > > > > > > > > > > > > > > The bcm install logs are "windows installer log file" > > > > > > > > > > > > > > > > Hope that helps. > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > Jerry Blake [MSFT] > > > > > > > > > > > > > > Visit team blog at http://blogs.msdn.com/bcm> > > > > > > > > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > Furthermore, I've contacted Microsoft on ALL the known channels only to be > > > > > > > > > > > > > > > told that they don't have a clue why BCM is not installing. > > > > > > > > > > > > > > > > > The sad part is that I write applications that work on BCM and I can't even > > > > > > > > > > > > > > > install BCM 2007! Is the only way to get this piece of software running must > > > > > > > > > > > > > > > be by Installing everything from fresh, including the O/S? From the looks of > > > > > > > > > > > > > > > it, if you have anything installed on your machine other than the O/S, the > > > > > > > > > > > > > > > installation just aborts and calls it quits! > > > > > > > > > > > > > > > > > I've uninstalled Office 2003 and every single piece of office. I've also > > > > > > > > > > > > > > > uninstalled the .net framework and re-installed it. In addition, I've also > > > > > > > > > > > > > > > uninstalled the SQL server and let the BCM install it but I still get the > > > > > > > > > > > > > > > same error! > > > > > > > > > > > > > > > > > DOESN'T ANYONE FROM MICROSOFT READ THESE FORUMS? > > > > > > > > > > > > > > > > > Does the 2007 BCM installation work? > > > > > > > > > > > > > > > > > "Thatch" wrote: > > > > > > > > > > > > > > > > > > When installing disk 2 of the setup, I get the message: > > > > > > > > > > > > > > > > "Setup failed to install the following products > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007" > > > > > > > > > > > > > > > > > > No error messages are displayed and it just asks me to click on Finish and > > > > > > > > > > > > > > > > the > > > > > > > > > > > > > > > > installation then aborts. I used to have Outlook 2003 with BCM and I'm now > > > > > > > > > > > > > > > > trying to evaluate this new version of BCM for Outlook 2007.- Hide quoted text - > > > > > > - Show quoted text - > > > > > Try renaming mapisvc.inf to mapisvc.inf.old, and then try installing > > > again. That's worked for others who have run into the same problem. > > > > > Note that Outlook may have placed more than one mapisvc.inf on your > > > hard disk. Rename them all.- Hide quoted text - > > > > - Show quoted text - > > You need to be an admin. If you're not, get the admin to rename it. > The other possibility is that Outlook has that file open, in which > case shutdown Outlook or kill that process. > > |
|
|