Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 12:28:03 AM I can not get Business Contact Manager (BCM) 2007 installed. I upgraded from Microsoft Office 2003 with Business Contact Manager to Microsoft Office 2007 Professional which includes Business Contact Manager. Before upgrading BCM was working fine. I have installed Office 2007 and everything is working fine. When I try to install BCM using the second CD, it will start installing but about half way through I get an error message. Microsoft technincal support has tried for the past 2 weeks to help me. This problem has been escalated two times now. They say they need to reseach the problem. Has any one had trouble installing BCM 2007?

Re: Trouble Loading Business Contact Manager 2007 "Chris Heydemann [MSFT]" <chrishey[ at ]online.microsoft.com> 2/23/2007 12:31:34 AM LV, please provide more information. What exactly is the error you're getting? Are you certain there is sufficient disk space on the target drive? You should also look in the BCM and SQL install logs after the install fails. Thanks, Chris -- This posting is provided "AS IS" with no warranties, and confers no rights.

Re: Trouble Loading Business Contact Manager 2007 "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/23/2007 12:44:50 AM What is the error message? Are you installing on XP or Vista? You can take a look at the setup log files to see the error message. There are two types of log files:1 1.) SQL Setup summary log can be found at: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt 2.) Open your temp folder by clicking "Start | Run", then type %temp% then click OK. Look for files named MBSsetuptmp***.log where *** represents a combination of letters and numbers. Open each of the log files, starting with the most recently modified file, scroll to the bottom of the file, and look for the return code. The return code is zero if installation was successful. Otherwise, an error number will be listed. For example, this line indicates success: MainEngineThread is returning 0 Could you share what you find? Thanks! -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "L.V." <LV[ at ]discussions.microsoft.com> wrote in message news:80EC5CD2-8556-4339-B59F-88A0AEA017E6[ at ]microsoft.com... I can not get Business Contact Manager (BCM) 2007 installed. I upgraded from Microsoft Office 2003 with Business Contact Manager to Microsoft Office 2007 Professional which includes Business Contact Manager. Before upgrading BCM was working fine. I have installed Office 2007 and everything is working fine. When I try to install BCM using the second CD, it will start installing but about half way through I get an error message. Microsoft technincal support has tried for the past 2 weeks to help me. This problem has been escalated two times now. They say they need to reseach the problem. Has any one had trouble installing BCM 2007?

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 12:45:08 AM Chris, thank you for repsonding so quickly. I sent you the latest error log I received. According to Microsoft technical support the error log shows the install is complete but the intallation failed. I have plenty of disk space. I have 37GB of free space on my hard drive. "Chris Heydemann [MSFT]" wrote: [Quoted Text] > LV, please provide more information. What exactly is the error you're > getting? Are you certain there is sufficient disk space on the target drive? > You should also look in the BCM and SQL install logs after the install > fails. > > Thanks, > Chris > -- > This posting is provided "AS IS" with no warranties, and confers no rights. >

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 12:48:00 AM Sorry Chris, I tried to send you the log, but it came back as non deliverable. "L.V." wrote: [Quoted Text] > Chris, thank you for repsonding so quickly. I sent you the latest error log I > received. According to Microsoft technical support the error log shows the > install is complete but the intallation failed. > > I have plenty of disk space. I have 37GB of free space on my hard drive. > > "Chris Heydemann [MSFT]" wrote: > > > LV, please provide more information. What exactly is the error you're > > getting? Are you certain there is sufficient disk space on the target drive? > > You should also look in the BCM and SQL install logs after the install > > fails. > > > > Thanks, > > Chris > > -- > > This posting is provided "AS IS" with no warranties, and confers no rights. > >

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 12:58:05 AM The error messages says "Setup failed to install Business Contact Manager for Outlook 2007. See C:\Documents and Settings\LV CICM\Local Settings\Temp\MBSsetuptmp215.log" How can I send you the log? "Chris Heydemann [MSFT]" wrote: [Quoted Text] > LV, please provide more information. What exactly is the error you're > getting? Are you certain there is sufficient disk space on the target drive? > You should also look in the BCM and SQL install logs after the install > fails. > > Thanks, > Chris > -- > This posting is provided "AS IS" with no warranties, and confers no rights. >

Re: Trouble Loading Business Contact Manager 2007 "Mukesh Agarwal [MSFT]" <mukeshag[ at ]online.microsoft.com> 2/23/2007 1:43:58 AM Please see if the information provided on our blog site solves the problem. -- Mukesh Agarwal [MSFT] Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "L.V." <LV[ at ]discussions.microsoft.com> wrote in message news:22B7C3A6-B6DC-43EB-9FC6-2C70938E1A38[ at ]microsoft.com... [Quoted Text] > The error messages says "Setup failed to install Business Contact Manager > for > Outlook 2007. See C:\Documents and Settings\LV CICM\Local > Settings\Temp\MBSsetuptmp215.log" How can I send you the log? > > "Chris Heydemann [MSFT]" wrote: > >> LV, please provide more information. What exactly is the error you're >> getting? Are you certain there is sufficient disk space on the target >> drive? >> You should also look in the BCM and SQL install logs after the install >> fails. >> >> Thanks, >> Chris >> -- >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >>

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 4:12:20 AM Mukesh, thank you for directing me to your blog site, but I didn't see the answer there. "Mukesh Agarwal [MSFT]" wrote: [Quoted Text] > Please see if the information provided on our blog site solves the problem. > > -- > Mukesh Agarwal [MSFT] > Visit team blog at http://blogs.msdn.com/bcm > > This posting is provided "AS IS" with no warranties, and confers no rights > "L.V." <LV[ at ]discussions.microsoft.com> wrote in message > news:22B7C3A6-B6DC-43EB-9FC6-2C70938E1A38[ at ]microsoft.com... > > The error messages says "Setup failed to install Business Contact Manager > > for > > Outlook 2007. See C:\Documents and Settings\LV CICM\Local > > Settings\Temp\MBSsetuptmp215.log" How can I send you the log? > > > > "Chris Heydemann [MSFT]" wrote: > > > >> LV, please provide more information. What exactly is the error you're > >> getting? Are you certain there is sufficient disk space on the target > >> drive? > >> You should also look in the BCM and SQL install logs after the install > >> fails. > >> > >> Thanks, > >> Chris > >> -- > >> This posting is provided "AS IS" with no warranties, and confers no > >> rights. > >> > >

Re: Trouble Loading Business Contact Manager 2007 "Mukesh Agarwal [MSFT]" <mukeshag[ at ]online.microsoft.com> 2/23/2007 7:02:09 PM Did u look at the frequently asked question? There is one question related to upgrade. Please see if the instructions there solve the problem. -- Mukesh Agarwal [MSFT] Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "L.V." <LV[ at ]discussions.microsoft.com> wrote in message news:C8C1B084-EEEF-4CDD-9FC8-FBE374C46CB2[ at ]microsoft.com... [Quoted Text] > Mukesh, thank you for directing me to your blog site, but I didn't see the > answer there. > > "Mukesh Agarwal [MSFT]" wrote: > >> Please see if the information provided on our blog site solves the >> problem. >> >> -- >> Mukesh Agarwal [MSFT] >> Visit team blog at http://blogs.msdn.com/bcm >> >> This posting is provided "AS IS" with no warranties, and confers no >> rights >> "L.V." <LV[ at ]discussions.microsoft.com> wrote in message >> news:22B7C3A6-B6DC-43EB-9FC6-2C70938E1A38[ at ]microsoft.com... >> > The error messages says "Setup failed to install Business Contact >> > Manager >> > for >> > Outlook 2007. See C:\Documents and Settings\LV CICM\Local >> > Settings\Temp\MBSsetuptmp215.log" How can I send you the log? >> > >> > "Chris Heydemann [MSFT]" wrote: >> > >> >> LV, please provide more information. What exactly is the error you're >> >> getting? Are you certain there is sufficient disk space on the target >> >> drive? >> >> You should also look in the BCM and SQL install logs after the install >> >> fails. >> >> >> >> Thanks, >> >> Chris >> >> -- >> >> This posting is provided "AS IS" with no warranties, and confers no >> >> rights. >> >> >> >>

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/23/2007 9:16:30 PM Mukesh, thank you for your suggestions. I looked at FAQ at your blog site. The only suggestion to see if [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM] exists. It does not exist. So I don't know where to go from here. Do you have any other suggestions? "Mukesh Agarwal [MSFT]" wrote: [Quoted Text] > Did u look at the frequently asked question? There is one question related > to upgrade. Please see if the instructions there solve the problem. > > -- > Mukesh Agarwal [MSFT] > Visit team blog at http://blogs.msdn.com/bcm > > This posting is provided "AS IS" with no warranties, and confers no rights > "L.V." <LV[ at ]discussions.microsoft.com> wrote in message > news:C8C1B084-EEEF-4CDD-9FC8-FBE374C46CB2[ at ]microsoft.com... > > Mukesh, thank you for directing me to your blog site, but I didn't see the > > answer there. > > > > "Mukesh Agarwal [MSFT]" wrote: > > > >> Please see if the information provided on our blog site solves the > >> problem. > >> > >> -- > >> Mukesh Agarwal [MSFT] > >> Visit team blog at http://blogs.msdn.com/bcm > >> > >> This posting is provided "AS IS" with no warranties, and confers no > >> rights > >> "L.V." <LV[ at ]discussions.microsoft.com> wrote in message > >> news:22B7C3A6-B6DC-43EB-9FC6-2C70938E1A38[ at ]microsoft.com... > >> > The error messages says "Setup failed to install Business Contact > >> > Manager > >> > for > >> > Outlook 2007. See C:\Documents and Settings\LV CICM\Local > >> > Settings\Temp\MBSsetuptmp215.log" How can I send you the log? > >> > > >> > "Chris Heydemann [MSFT]" wrote: > >> > > >> >> LV, please provide more information. What exactly is the error you're > >> >> getting? Are you certain there is sufficient disk space on the target > >> >> drive? > >> >> You should also look in the BCM and SQL install logs after the install > >> >> fails. > >> >> > >> >> Thanks, > >> >> Chris > >> >> -- > >> >> This posting is provided "AS IS" with no warranties, and confers no > >> >> rights. > >> >> > >> > >> > >

Re: Trouble Loading Business Contact Manager 2007 Clinton Ford [MSFT] 2/23/2007 11:05:05 PM Could you open the log file, scroll to the bottom, then look for any error messages. There's usually a return code of 0 if setup succeeded. The other thing to look at is the Windows Event Log. Click "Start | Run", type eventvwr and click "OK". Now look in the Application log for errors near the time of the failed installation. Open the error by double-clicking on it, click the copy button and paste into a newsgroup posting. It could be that setup failed or that the SQL Service was not started. You can check SQL by right-clicking on My Computer and selecting "Manage". Then expand the "Services and Applications" folder and select "Services". Now scroll down until you see "SQL Server (MSSMLBIZ)". Check the status. Is it running? -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "L.V." wrote: [Quoted Text] > Mukesh, thank you for your suggestions. I looked at FAQ at your blog site. > The only suggestion to see if [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business > Solutions eCRM] exists. It does not exist. So I don't know where to go from > here. Do you have any other suggestions? > > "Mukesh Agarwal [MSFT]" wrote: > > > Did u look at the frequently asked question? There is one question related > > to upgrade. Please see if the instructions there solve the problem. > > > > -- > > Mukesh Agarwal [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > "L.V." <LV[ at ]discussions.microsoft.com> wrote in message > > news:C8C1B084-EEEF-4CDD-9FC8-FBE374C46CB2[ at ]microsoft.com... > > > Mukesh, thank you for directing me to your blog site, but I didn't see the > > > answer there. > > > > > > "Mukesh Agarwal [MSFT]" wrote: > > > > > >> Please see if the information provided on our blog site solves the > > >> problem. > > >> > > >> -- > > >> Mukesh Agarwal [MSFT] > > >> Visit team blog at http://blogs.msdn.com/bcm > > >> > > >> This posting is provided "AS IS" with no warranties, and confers no > > >> rights > > >> "L.V." <LV[ at ]discussions.microsoft.com> wrote in message > > >> news:22B7C3A6-B6DC-43EB-9FC6-2C70938E1A38[ at ]microsoft.com... > > >> > The error messages says "Setup failed to install Business Contact > > >> > Manager > > >> > for > > >> > Outlook 2007. See C:\Documents and Settings\LV CICM\Local > > >> > Settings\Temp\MBSsetuptmp215.log" How can I send you the log? > > >> > > > >> > "Chris Heydemann [MSFT]" wrote: > > >> > > > >> >> LV, please provide more information. What exactly is the error you're > > >> >> getting? Are you certain there is sufficient disk space on the target > > >> >> drive? > > >> >> You should also look in the BCM and SQL install logs after the install > > >> >> fails. > > >> >> > > >> >> Thanks, > > >> >> Chris > > >> >> -- > > >> >> This posting is provided "AS IS" with no warranties, and confers no > > >> >> rights. > > >> >> > > >> > > >> > > > >

Re: Trouble Loading Business Contact Manager 2007 L.V. 2/24/2007 7:35:08 PM I tried to install Business Manager for Outlook 2007 again today. About half way through the install I received the message “ Setup failed to install Business Contact Manager for Outlook 2007. See C:\Documents and Setting\LV CICM\Local Settings\Temp\MBSsetuptmp2CC.log for more detail” I also received a message “Setup failed to install the following products. Business Contact Manager for Outlook 2007. When I review the message log at C:\Documents and Setting\LV CICM\Local Settings\Temp\MBSsetuptmp2CC.log, I read the following at the bottom. It shows the install was successful. MSI (s) (D4:40) [12:25:51:515]: Note: 1: 1707 MSI (s) (D4:40) [12:25:51:515]: Product: Business Contact Manager for Outlook 2007 -- Installation operation completed successfully. MSI (s) (D4:40) [12:25:51:515]: Cleaning up uninstalled install packages, if any exist MSI (s) (D4:40) [12:25:51:515]: MainEngineThread is returning 0 MSI (s) (D4:54) [12:25:51:625]: Destroying RemoteAPI object. MSI (s) (D4:F0) [12:25:51:625]: Custom Action Manager thread ending. === Logging stopped: 2/24/2007 12:25:51 === MSI (c) (38:10) [12:25:51:687]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (38:10) [12:25:51:687]: MainEngineThread is returning 0 === Verbose logging stopped: 2/24/2007 12:25:51 I also looked at C:\Documents and Setting\LV CICM\Local Settings\Temp\MBSsetuptmp2DC.log and it says: [2/24/2007 12:25 PM]: Cannot start service MSSQL$MSSMLBIZ on computer '.'. [2/24/2007 12:25 PM]: BCMHooks.PostInstall() failed to start SQL Service I looked at the Windows event log. When I looked at the application log I did not see any errors. Next I checked the SQL Service to see if it was running and it was not running. When I tried to start SQL Server I received the error message: “Could not start the SQL Server (MSSMLBIZ) service on the Local Computer. Error 3: The system cannot find the path specified. I tried to look for C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt. I do not have this file. I do not have a folder “Microsoft SQL Server”. "Clinton Ford [MSFT]" wrote: [Quoted Text] > What is the error message? Are you installing on XP or Vista? > > You can take a look at the setup log files to see the error message. There are two types of log files:1 > 1.) SQL Setup summary log can be found at: > C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt > > 2.) Open your temp folder by clicking "Start | Run", then type %temp% then click OK. > Look for files named MBSsetuptmp***.log where *** represents a combination of letters and numbers. > Open each of the log files, starting with the most recently modified file, scroll to the bottom of the file, and look for the > return code. > The return code is zero if installation was successful. Otherwise, an error number will be listed. > > For example, this line indicates success: > MainEngineThread is returning 0 > > Could you share what you find? Thanks! > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > "L.V." <LV[ at ]discussions.microsoft.com> wrote in message news:80EC5CD2-8556-4339-B59F-88A0AEA017E6[ at ]microsoft.com... > I can not get Business Contact Manager (BCM) 2007 installed. I upgraded from > Microsoft Office 2003 with Business Contact Manager to Microsoft Office 2007 > Professional which includes Business Contact Manager. Before upgrading BCM > was working fine. I have installed Office 2007 and everything is working > fine. When I try to install BCM using the second CD, it will start installing > but about half way through I get an error message. Microsoft technincal > support has tried for the past 2 weeks to help me. This problem has been > escalated two times now. They say they need to reseach the problem. Has any > one had trouble installing BCM 2007? > > >

Re: Trouble Loading Business Contact Manager 2007 "Luther" <enowning[ at ]gmail.com> 2/25/2007 6:07:29 PM On Feb 24, 11:35 am, L.V. <L...[ at ]discussions.microsoft.com> wrote: [Quoted Text] > I tried to install Business Manager for Outlook 2007 again today. About half > way through the install I received the message " Setup failed to install > Business Contact Manager for Outlook 2007. See C:\Documents and Setting\LV > CICM\Local Settings\Temp\MBSsetuptmp2CC.log for more detail" > > I also received a message "Setup failed to install the following products. > Business Contact Manager for Outlook 2007. > > When I review the message log at C:\Documents and Setting\LV CICM\Local > Settings\Temp\MBSsetuptmp2CC.log, I read the following at the bottom. It > shows the install was successful. > MSI (s) (D4:40) [12:25:51:515]: Note: 1: 1707 > MSI (s) (D4:40) [12:25:51:515]: Product: Business Contact Manager for > Outlook 2007 -- Installation operation completed successfully. > MSI (s) (D4:40) [12:25:51:515]: Cleaning up uninstalled install packages, if > any exist > MSI (s) (D4:40) [12:25:51:515]: MainEngineThread is returning 0 > MSI (s) (D4:54) [12:25:51:625]: Destroying RemoteAPI object. > MSI (s) (D4:F0) [12:25:51:625]: Custom Action Manager thread ending. > === Logging stopped: 2/24/2007 12:25:51 === > MSI (c) (38:10) [12:25:51:687]: Decrementing counter to disable shutdown. If > counter >= 0, shutdown will be denied. Counter after decrement: -1 > MSI (c) (38:10) [12:25:51:687]: MainEngineThread is returning 0 > === Verbose logging stopped: 2/24/2007 12:25:51 > > I also looked at C:\Documents and Setting\LV CICM\Local > Settings\Temp\MBSsetuptmp2DC.log and it says: > > [2/24/2007 12:25 PM]: Cannot start service MSSQL$MSSMLBIZ on computer '.'. > [2/24/2007 12:25 PM]: BCMHooks.PostInstall() failed to start SQL Service > > I looked at the Windows event log. When I looked at the application log I > did not see any errors. > > Next I checked the SQL Service to see if it was running and it was not > running. When > > I tried to start SQL Server I received the error message: "Could not start > the SQL Server (MSSMLBIZ) service on the Local Computer. Error 3: The system > cannot find the path specified. > > I tried to look for C:\Program Files\Microsoft SQL Server\90\Setup > Bootstrap\LOG\Summary.txt. I do not have this file. I do not have a folder > "Microsoft SQL Server". > > > > "Clinton Ford [MSFT]" wrote: > > What is the error message? Are you installing on XP or Vista? > > > You can take a look at the setup log files to see the error message. There are two types of log files:1 > > 1.) SQL Setup summary log can be found at: > > C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt > > > 2.) Open your temp folder by clicking "Start | Run", then type %temp% then click OK. > > Look for files named MBSsetuptmp***.log where *** represents a combination of letters and numbers. > > Open each of the log files, starting with the most recently modified file, scroll to the bottom of the file, and look for the > > return code. > > The return code is zero if installation was successful. Otherwise, an error number will be listed. > > > For example, this line indicates success: > > MainEngineThread is returning 0 > > > Could you share what you find? Thanks! > > -- > > Visit team blog athttp://blogs.msdn.com/bcm > > This posting is provided "AS IS" with no warranties, and confers no rights > > "L.V." <L...[ at ]discussions.microsoft.com> wrote in messagenews:80EC5CD2-8556-4339-B59F-88A0AEA017E6[ at ]microsoft.com... > > I can not get Business Contact Manager (BCM) 2007 installed. I upgraded from > > Microsoft Office 2003 with Business Contact Manager to Microsoft Office 2007 > > Professional which includes Business Contact Manager. Before upgrading BCM > > was working fine. I have installed Office 2007 and everything is working > > fine. When I try to install BCM using the second CD, it will start installing > > but about half way through I get an error message. Microsoft technincal > > support has tried for the past 2 weeks to help me. This problem has been > > escalated two times now. They say they need to reseach the problem. Has any > > one had trouble installing BCM 2007?- Hide quoted text - > > - Show quoted text - Looks like sql server failed to install. You could try installing sql server directly, from here http://www.microsoft.com/technet/prodtechnol/sql/2005/downloads/servicepacks/sp2.mspx#ERB It may give more detailed error messages as to why sql is not getting installed. If it works, try installing BCM again.

RE: Trouble Loading Business Contact Manager 2007 L.V. 3/11/2007 2:11:05 AM Working with Microsoft Technical Support we were able to get BCM 2007 installed. Here is what we did and it worked. Manually removed BCM and reinstalled Steps involved: Uninstalled the dot new frameworks Checked for and removed the following keys: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\microsoft.businesssolutions.ecrm..outlookaddin..connect.1 HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins HKEY_USERS\S-1-5-21-###\Software\Microsoft\Business Solutions eCRM HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\E00686AB9D6929E4082F629B86B1A536 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM HKEY_CURRENT_USER\SOFTWARE\\Microsoft\Business Solutions eCRM HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BA68600E-96D9-4E92-80F2-26B9681B5A63} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\<INSTANCENAME> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLServer HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$<INSTANCENAME> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLServerAgent HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$<INSTANCENAME> Renamed the Microsoft SQL Server folder Rebooted reattempted the install (it worked) "L.V." wrote: [Quoted Text] > I can not get Business Contact Manager (BCM) 2007 installed. I upgraded from > Microsoft Office 2003 with Business Contact Manager to Microsoft Office 2007 > Professional which includes Business Contact Manager. Before upgrading BCM > was working fine. I have installed Office 2007 and everything is working > fine. When I try to install BCM using the second CD, it will start installing > but about half way through I get an error message. Microsoft technincal > support has tried for the past 2 weeks to help me. This problem has been > escalated two times now. They say they need to reseach the problem. Has any > one had trouble installing BCM 2007?

FWIW RAAckerman 3/20/2007 9:34:03 PM That did NOT work for me at all. I tried and failed to get BCM installed using this and a few other approaches. Any ideas are welcome.