E Marketing Service Marketing Campaign MB 2/21/2007 3:02:04 PM Every time I try to connect to the new Emarketing Service I get a Error. Failure to connect please try later. This has been occuring for two days. Does any one know how to resolve or what the issue is? -- MPB

Re: E Marketing Service Marketing Campaign "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/21/2007 5:51:56 PM Thank you for reporting this. We are investigating... -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "MB" <MB[ at ]discussions.microsoft.com> wrote in message news:44C1B0F4-58DD-4288-99F9-E00F48BED90F[ at ]microsoft.com... Every time I try to connect to the new Emarketing Service I get a Error. Failure to connect please try later. This has been occuring for two days. Does any one know how to resolve or what the issue is? -- MPB

Re: E Marketing Service Marketing Campaign "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/22/2007 12:44:27 AM The service is operational. This could be a client connection issue. Are you using a proxy server? If so make sure that the proxy client software is configured to point to the proxy server. -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> wrote in message news:%234EH8DeVHHA.1212[ at ]TK2MSFTNGP03.phx.gbl... Thank you for reporting this. We are investigating... -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "MB" <MB[ at ]discussions.microsoft.com> wrote in message news:44C1B0F4-58DD-4288-99F9-E00F48BED90F[ at ]microsoft.com... Every time I try to connect to the new Emarketing Service I get a Error. Failure to connect please try later. This has been occuring for two days. Does any one know how to resolve or what the issue is? -- MPB

RE: E Marketing Service Marketing Campaign BCM TEAM MEMBER 2/22/2007 1:49:00 AM Let me see if I can be of help in setting you up with this feature. Can you outline the steps that you are doing to connect to the Email marketing Service ? Can you open http://lb.service.microsoft.com/ from your client using a browser and ensure that you can connect to this website? If you can do that ,Close and reopen outlook and try to use Marketing campaign and verify if you succeed If you still fail, Enable Logging (Click Help Menu - About Microsoft Business Contact Manager For Outlook - There is a check box that says Enable logging , Check the checkbox) Repeat the operation. And provide us with the contents of the logging file after you do your operation, so that we can understand the problem better.The log file is at C:\Documents and Settings\<UserName>\Local Settings\Temp and is called BCMLog_V3.log Also let us know the the passport Id that you are using? Thanks "MB" wrote: [Quoted Text] > Every time I try to connect to the new Emarketing Service I get a Error. > Failure to connect please try later. This has been occuring for two days. > Does any one know how to resolve or what the issue is? > -- > MPB

RE: E Marketing Service Marketing Campaign MB 2/22/2007 2:14:00 PM BCM Team. I followed this process and it did again fail. I have the BCM Log file and I can see where it is failing and it looks like an authentication issue at bcentral. Where may i email this file? -- MPB "BCM TEAM MEMBER" wrote: [Quoted Text] > Let me see if I can be of help in setting you up with this feature. > Can you outline the steps that you are doing to connect to the Email > marketing Service ? > > Can you open http://lb.service.microsoft.com/ from your client using a > browser and ensure that you can connect to this website? > If you can do that ,Close and reopen outlook and try to use Marketing > campaign and verify if you succeed > > If you still fail, > Enable Logging (Click Help Menu - About Microsoft Business Contact Manager > For Outlook - There is a check box that says Enable logging , Check the > checkbox) > > Repeat the operation. > And provide us with the contents of the logging file after you do your > operation, so that we can understand the problem better.The log file is at > C:\Documents and Settings\<UserName>\Local Settings\Temp and is called > BCMLog_V3.log > > Also let us know the the passport Id that you are using? > > Thanks > > > "MB" wrote: > > > Every time I try to connect to the new Emarketing Service I get a Error. > > Failure to connect please try later. This has been occuring for two days. > > Does any one know how to resolve or what the issue is? > > -- > > MPB

RE: E Marketing Service Marketing Campaign BCM TEAM MEMBER 2/22/2007 6:28:35 PM Please share the log with us at bcm.logfiles[ at ]hotmail.com Also let us know the exact account name like abc[ at ]hotmail.com that you are using for this operation. I assume that you are using the final RTM version and not a Beta version of the product. Thanks "MB" wrote: [Quoted Text] > BCM Team. I followed this process and it did again fail. I have the BCM Log > file and I can see where it is failing and it looks like an authentication > issue at bcentral. Where may i email this file? > -- > MPB > > > "BCM TEAM MEMBER" wrote: > > > Let me see if I can be of help in setting you up with this feature. > > Can you outline the steps that you are doing to connect to the Email > > marketing Service ? > > > > Can you open http://lb.service.microsoft.com/ from your client using a > > browser and ensure that you can connect to this website? > > If you can do that ,Close and reopen outlook and try to use Marketing > > campaign and verify if you succeed > > > > If you still fail, > > Enable Logging (Click Help Menu - About Microsoft Business Contact Manager > > For Outlook - There is a check box that says Enable logging , Check the > > checkbox) > > > > Repeat the operation. > > And provide us with the contents of the logging file after you do your > > operation, so that we can understand the problem better.The log file is at > > C:\Documents and Settings\<UserName>\Local Settings\Temp and is called > > BCMLog_V3.log > > > > Also let us know the the passport Id that you are using? > > > > Thanks > > > > > > "MB" wrote: > > > > > Every time I try to connect to the new Emarketing Service I get a Error. > > > Failure to connect please try later. This has been occuring for two days. > > > Does any one know how to resolve or what the issue is? > > > -- > > > MPB